Charles B.Wilson Ass.

Our Technical Support Team (CXG) confirmed that the issue had been resolved for the customer-[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.In regards to my complaint concerning McGraw-Hill Education,Complaint ID#[redacted] I am satisfied with the action they have taken to resolve the issue.   They responded to the complaint quickly and understood the concern and issued a credit memo to the credit card that the original charge went to. We are awaiting that credit to hit the statement and I was assured that would take place in 7-10 business days, so hope to see something by the end of this week.  Thanks you.   [redacted]
Sincerely,
[redacted]

Prices were provided to the customer via email on our case # [redacted].  We provided the estimated prices based on the information provided by the customer.  If the ISBN changes by the Instructor the information could change.  A follow-up phone call was made to [redacted] to let him...

know this information was emailed to him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have connected with the customer on our case # [redacted] and the customer has confirmed that this was a fraudulent check that she received and stated it is now resolved.  No action has been taken.

We have requested copies of the access card so that we can work with our technical team to resolve this.  The customer has stated they will need to send this at a later date.  We will revisit/reopen this issue once we have a screen shot of the access card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We researched [redacted] billing dispute and agreed that additional credit needs to be issued for his return material.  We have been in contact with [redacted] and he agrees with our resolution

The customer was credited for their non-receipt of their shipment.  However, in working with our Credit Card team, when the original order was placed, the customer disputed the charges with her bank and therefore the initial payment was not processed to McGraw-Hill.  The customer has...

been advised of this, and was requested to work with their bank to reverse the disputed charges, so that we can then process the credit accordingly.