Charles E. Longtine, P.C.

We have received this complaint and we do apologize for any all inconvenience this situation may have causedWe will be reaching out to [redacted] to settle this dispute

Complaint: [redacted] I am rejecting this response because:They have pushed me off to another party [redacted] I filed the claim form on that website but I have a strong feeling that's going to get me nowhere I have AT LEAST dozen photos of damaged and destroyed items not too mention the "missing" items I also have the huge expense of $for the trailer that I had to rent, load myself, tow 22hrs and unload myself because they left so many items behind at my home! I absolutely reject their concerns and I can tell you, they're not investigating anything This I know because I was on the phone with them first thing on July 2nd Not too mention, I emailed them on July 1st WHILE the movers we're still at my home (that's how bad it was) And NO ONE is going to bully and threaten me to pay an additional $2,without notice and tell me that they will keep my belongings if I didn't pay! Regards, [redacted]

I do not agree with the companies decisionI hired them signing a contract with a credit card to lock in the price that was quoted for July 20thThe day of my move the man came with a different contract with a different price which was $dollars moreI immediately showed him my contract and signature he told me that he would call his dispatcher/owner and he told him that was the contractHe would not allow me to speak with the owner to get it straightened outI told them I came to move furniture and that is what I will do.He loaded the truck with some of what I wanted then came back saying that it will cost me $more dollarsI said that is not what we agreed toThey continued to load the truck.On the day of the 26th they were to deliver my furnitureThe truck driver called 9:a.msaying t=hat he was on his way and asked what form of payment was I using I told him but he didn't want a cashiers check, he wanted cash or postal money orderWhen the customer service man called me it was 1:p.mThe truck driver did not get to my house until 5:p.mhe hired someone from Craigslist to help him move and my furniture was on a Penske rental truckHe would not unload my furniture until I gave him the money first.Everything that I entrusted this company with was damagedBedroom set, piece entertainment center, glass table, leather loveseat, chair, mirror, motorcycle, mattress, box springs, all damaged and wetThey did not deliver everything on the 27thmy mattress, leather chair was delivered on Aug 9, wet and damaged, dirty I asked where were my pieces that hold my slats to my bed and legs also the legs to my chairs which he left in my driveway a Sunday morning and still did not bring everythingHe called 5:Saturday evening stating that he was in town to bring my furniture and would come to my home in minutes knowing that he would not be coming that night b=ecause of his perception with time I experienced my first delivery I asked him to come at 9:a.m.He did not show up until after 11:and did not call me nor ring my bell to let me know that he would be on his wayHe put my things in my driveway and was on his way back to the truckIf I had not been looking for them to come I would not have known he had been thereThe next day I called customer service which is a big joke reporting this incident and to ask about my other things which I still have not received he just slowly stated wowHe said that they didn't have anything else of mine and I said that I would not be calling their company if all of my things were deliveredI have a bed that doesn't have the pegs, screws, legs, that are still missingThey dropped my motorcycle, tore my turn signal off and light in front are damaged along with both sides scrapes and scratches on my bike paint job messed up and wont stay started when I put it in first gear to driveI asked the guy who always seems to answer the phone from customer service which they try to make it seem as though it is could I speak to the owner/dispatcher he said that he doesn't speak to the customersHe said that he would put in a claim for me but I am still waiting and can't sleep on my mattress or bed because pieces are still missingI have been calling every week since July 27th and it has been ridiculous that their company doesn't even honor their own contractIt is a joke to themDamages Dresser two holes in the back and you can see thorough to drawers Chest broke wooden knob in three pieces legs damaged nightstand looks like they had a barquee and poured charcoal on top and legs damaged Armoire legs damaged and stripped knob off of the drawer Bed frame haven't received all parts, Gouged on the sides back and sided missing legs pegs, screws, and post to up slats up, on slat broken so you have to replace that Dining glass table pieces missing to hold table on glass legs piece entertainment center glass removed from door and bottom gouged and paint on bottom portion loveseat leather wet and smelling legs missing, leather chair legs missing wet and smelling motorcycle dropped and paint damages light pulled off turn signal, front right side light broken on both sides,tag holder bent and scrapped like it was dragged on both sidesI have videos of my bike before they took it to put it in the truckThis company I pray under any name will never be able to do any service like this to anyone elseI could have did the job myself and not damaged my things they said that they were a company of professionals neither group of people were, no identifications, uniforms no professionalism, hiring people from craigslist can be dangerous I am all about giving people chances but this company should not be in business strong arming extorting, trying to be gangstersI signed the contract saying that under duress the boy tore it up a binding contractthe so called sales reps are pretentiously nice up until they get your down payment changing your contract saying that someone is working on their computer read the contract I did if possible don't let them damage your valuablesRent your own truck and find someone yourself from craigslist you will end up better off.It is now August 26th and I am still waiting on my things I really don't think that they will find themIn addition, I filed a police report because of all damages in Philadelphia and called police in North CarolinaI will do everything that I can think of to stop them from robbing, harassing, extorting, bullying, embarrassing, stressing, damaging other peoples propertyThe driver said that I was being mean to him that is why he left my things in the drivewayI honestly can say even though this company has done what they have done I have always been professional because of my background that is his dishonesty not minesNow remember he lied on me twice already and I still have not been rude or disrespectful

Complaint: ***
I am rejecting this response because:I want IMMEDIATE compensation! No one has "reached out" to me since my initial pleading complaints! Not once, ever!
Regards,*** ** ***
*** ***

We definitely apologize for any inconvenience NOt sure how this fell through the cracks as we are handling ever complaint diliginently Please call Lee in customer service ###-###-#### ext *** or *** he will be morethen happy to go over your concern and handle it within company
policy We always reply to all compaints

After receiving a phone call on 7/AM EST, we provided the information requested by the end of the day I tried calling them back to ask a few more questions on the information they required and I was on hold forever and then the call dropped I proceeded to send the detailed email to the following email address, '*** I requested that they send me an email just stating that they received my email I received no response or a phone call as of today, 7/PM It really disturbs me when I was diligent and accountable for delivery times, payments for service and responses but this company cannot respond in a timely fashion The only response I have received is due me contacting Revdex.com Please see attached email

We have received *** *** complaints and we have tried to rectify the situationWe have redelivered all the extra pieces of her move that was foundWe were never able to locate any missing screws or boltsBut we have also given *** *** the claims information to file a claim for her damaged belongings and even her missing belongings.We have and continually apologized for the incident and do what we can to make it upWe will pay out on the settlement for the damaged goods as soon as a settlement is agreed upon

Our customer service department has reached out to the customer to resolve these issuesWe were never made aware of the missing or broken items until we received the complaintWe are awaiting pictures of the broken items and a list of the items they are missing for we can find them in our storage
units and have them delivered as soon as possibleWe are prepared to refund for the missing of the delivery window, but that was an isolated incident that rarely happensWe have apologized for the inconvenience and are ready to rectify the situation

Complaint: ***
I am rejecting this response because:They have pushed me off to another party ***I filed the claim form on that website but I have a strong feeling that's going to get me nowhere I have AT LEAST dozen photos of damaged and destroyed items not too mention the "missing" items I also have the huge expense of $for the trailer that I had to rent, load myself, tow 22hrs and unload myself because they left so many items behind at my home! I absolutely reject their concerns and I can tell you, they're not investigating anything This I know because I was on the phone with them first thing on July 2nd Not too mention, I emailed them on July 1st WHILE the movers we're still at my home (that's how bad it was) And NO ONE is going to bully and threaten me to pay an additional $2,without notice and tell me that they will keep my belongings if I didn't pay!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I want IMMEDIATE compensation! No one has "reached out" to me since my initial pleading complaints! Not once, ever!
Regards,*** ** ***
*** ***

We have procedures in place for damaged items and missing itemsWe have followed the procedures, and investigated the situationThe ending result was to send her to the claims department to file a claim for the missing and damaged itemsWe have tried and tried to accommodate and rectify the situation but nothing seems to appease the shipperSo we sent her to our claims department who has a legal standing to discuss settlement claims

We definitely apologize for any inconvenience? NOt sure how this fell through the cracks as we are handling ever complaint diliginently? Please call Lee in customer service ###-###-#### ? ext *** or *** he will be morethen happy to go over your concern and handle it within company
policy? We always reply to all compaints.?

We have received this complaint and we do apologize for any all inconvenience this situation may have causedWe will be reaching out to *** to settle this dispute

I do not agree with the companies decision. I hired them signing a contract with a credit card to lock in the price that was quoted for July 20thThe...

day of my move the man came with a different contract with a different price which was $100 dollars more. I immediately showed him my contract and signature he told me that he would call his dispatcher/owner and he told him that was the contract. He would not allow me to speak with the owner to get it straightened out. I told them I came to move furniture and that is what I will do.He loaded the truck with some of what I wanted then came back saying that it will cost me $700 more dollars. I said that is not what we agreed to. They continued to load the truck.On the day of the 26th they were to deliver my furniture. The truck driver called 9:30 a.m. saying t=hat he was on his way and asked what form of payment was I using I told him but he didn't want a cashiers check, he wanted cash or postal money order. When the customer service man called me it was 1:00 p.m. The truck driver did not get to my house until  5:30 p.m. he hired someone from Craigslist to help him move and my furniture was on a Penske rental truck. He would not unload my furniture until I gave him the money first.Everything that I entrusted this company with was damaged. Bedroom set, 3 piece entertainment center, glass table, leather loveseat, chair, mirror, motorcycle, mattress, box springs, all damaged and wet. They did not deliver everything on the 27th. my mattress, leather chair was delivered on Aug 9, wet and damaged, dirty I asked where were my pieces that hold my slats to my bed and legs also the legs to my chairs which he left in my driveway a Sunday morning and still did not bring everything. He called 5:45 Saturday evening stating that he was in town to bring my furniture and would come to my home in 45 minutes knowing that he would not be coming that night b=ecause of his perception with time I experienced my first delivery I asked him to come at 9:00 a.m.He did not show up until after 11:30 and did not call me nor ring my bell to let me know that he would be on his way. He put my things in my driveway and was on his way back to the truck. If I had not been looking for them to come I would not have known he had been there. The next day I called customer service which is a big joke reporting this incident and to ask about my other things which I still have not received he just slowly stated wow. He said that they didn't have anything else of mine and I said that I would not be calling their company if all of my things were delivered. I have a bed that doesn't have the pegs, screws, legs, that are still missing. They dropped my motorcycle, tore my turn signal off and light in front are damaged along with both sides scrapes and scratches on my bike paint job messed up and wont stay started when I put it in first gear to drive. I asked the guy who always seems to answer the phone from customer service which they try to make it seem as though it is could I speak to the owner/dispatcher he said that he doesn't speak to the customers. He said that he would put in a claim for me but I am still waiting and can't sleep on my mattress or bed because pieces are still missing. I have been calling every week since July 27th and it has been ridiculous that their company doesn't even honor their own contract. It is a joke to them. Damages Dresser two holes in the back and you can see thorough to drawers Chest broke wooden knob in three pieces legs damaged nightstand looks like they had a barquee and poured charcoal on top and legs damaged Armoire legs damaged and stripped knob off of the drawer Bed frame haven't received all parts, Gouged on the sides back and sided  missing legs pegs, screws, and post to up slats up, on slat broken so you have to replace that Dining glass table pieces missing to hold table on glass legs 3 piece entertainment center glass removed from door and bottom gouged and  paint on bottom portion loveseat leather wet and smelling legs missing, leather chair legs missing wet and smelling motorcycle dropped and paint damages light pulled off turn signal, front right side light broken on both sides,tag holder bent and scrapped like it was dragged on both sides. I have videos of my bike before they took it to put it in the truck. This company I pray under any name will never be able to do  any service like this to anyone else. I could have did the job myself and not damaged my things they said that they were a company of professionals neither group of people were, no identifications, uniforms no professionalism, hiring people from craigslist can be dangerous I am all about giving people chances but this company should not be in business strong arming extorting, trying to be gangsters. I signed the contract saying that under duress the boy tore it up a binding contract. the so called sales reps are pretentiously  nice up until they get your down payment changing your contract saying that someone is working on their computer read the contract I did if possible don't let them damage your valuables. Rent your own truck and find someone yourself from craigslist you will end up better off.It is now August 26th and I am still waiting on my things I really don't think that they will find them. In addition, I filed a police report because of all damages in Philadelphia and called police in North Carolina. I will do everything that I can think of to stop them from robbing, harassing, extorting, bullying, embarrassing, stressing, damaging other peoples property. The driver said that I was being mean to him that is why he left my things in the driveway. I honestly can say even though this company has done what they have done I have always been professional because of my background that is his dishonesty not mines. Now remember he lied on me twice already and I still have not been rude or disrespectful.

We have procedures in place for damaged items and missing items. We have followed the procedures, and investigated the situation. The ending result was to send her to the claims department to file a claim for the missing and damaged items. We have tried and tried to accommodate and rectify the situation but nothing seems to appease the shipper. So we sent her to our claims department who has a legal standing to discuss settlement claims.

We understand how important Mr. [redacted]'s belongings are to him and we are doing everything we can to find his belongings and have them sent to him as soon as possible. The last 2 months have been very busy in our company and unfortunately, things were moved and could've been misplaced in the warehouse. When this rare occasion happens, we do everything we can to find the belongings and get them out to the shipper. We continue to apologize as we strive to rectify the situation.

We at Certified Relocations have reached out to Mr. [redacted]. He expressed his issues and came to the conclusion that if histhings that is missing are found and sent back to him, he would be very happyand end all complaints. We are working as quickly as we can to find hisbelongings and have...

them shipped to him. Prior to this action that was taken,when Mr. [redacted] first contacted the company about the discrepancies, weoffered him a  $200.00 discount, herefused to sign the paper for the discount to be processed. We will be in touchwith Mr. [redacted] as soon as his 3 item are located. If for any reason histhings can't be  found we are prepared tosend him to the claims department where he can file a claim for the missingitems.

Complaint: [redacted]
I am rejecting this response because:They have pushed me off to another party.   [redacted]I filed the claim form on that website but I have a strong feeling that's going to get me nowhere.  I have AT LEAST 2 dozen photos of damaged and destroyed items not too mention the "missing" items.   I also have the huge expense of $675 for the trailer that I had to rent,  load myself,  tow 22hrs and unload myself because they left so many items behind at my home!   I absolutely reject their false concerns and I can tell you,  they're not investigating anything.   This I know because I was on the phone with them first thing on July 2nd.  Not too mention,  I emailed them on July 1st WHILE the movers we're still at my home (that's how bad it was).  And NO ONE is going to bully and threaten me to pay an additional $2,304 without notice and tell me that they will keep my belongings if I didn't pay!   
Regards,
[redacted]

We have pick up her belongings. We have apologized for any inconvenience and will work harder to make sure this kind of incident will not happen again.

We have received this complaint and we do apologize for any all inconvenience this situation may have caused. We will be reaching out to [redacted] to settle this dispute.