Charles E. Longtine, P.C.

I am rejecting this response because:
This matter cannot be closed until they find my belongings. I feel that their staff may have stolen my things and therefore 'lost' the missing boxes so that I may make an insurance claim, because there have been items of value (such as a Sony Playstation, etc) in the missing boxes.Additionally, there are irreplaceable photos of deceased relatives in the missing boxes. This is my family legacy/history and this loss is EXTREMELY stressful. The company has STRIPPED me of my deceased loved ones whom I only have photos of now and of relatives who passed before I was born. How can you 'make a claim' against being stripped of your family history and identity with no care or concern?There is NO WAY that their warehouse or facility is so vast that they cannot find MARKED (by them) articles in 6 weeks, unless they stole them or sent them to someone else, When they (in their sales pitch) STRESSED that everything is MARKED and stays together when stored to insure that items are not lost or misplaced. Upon research of true reviews about the company, they seem to 'lose or damage' items of people who are moved out of state by them as opposed to those moved in state.Additionally, the Hutch is an antique that cannot be replaced, as it is tied to memories, as opposed to some random piece of furniture.Lastly - MANAGEMENT (and Owner) refuses to speak to me or contact me in any way. They always make a customer service rep (Lee) call or speak to me, even when I have repeatedly requested that a MANAGER or the owner call me to discuss the issues. The fact that management REFUSES to speak to me directly has increased my frustration and concern about possible criminal activity on their part.
Regards,
 [redacted]