Charlie Cusack Ford, Inc.

Mrs ***, We have issued this refundClearly this delay was unacceptable and unfortunateWe sincerely apologize about your inconvenience Please let us know if there is anything else we could do for you. Thank you, Tom C***Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you kindly for your time and efforts,Phil

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Complaint Detail / ProblemComplaint Type:Customer Service IssuesselectProblem:We had a claim that was recently closed..***It has taken so long for a response because we were waiting for our check of $300.which was suppose to have been sentObviously it has not which does not surprise me because everything they have told us has been a lie! The $is what John Moore came up with & felt it was sufficient compensation for their awful..time consuming job! This issue began on 7-This is where problem began because they arrived before pm & left around am! Who does that! 7-the city came out & gave citations for JM to fixOn 22nd..noticed water leaking in kitchenCalled JMThey sent someone 7-Unit put in wrong & was leaking water8-the city comes out & all citations finally fixedThat took what a month of back & forth calls!! I have everything documented8-stated they felt a good compensation would be dollarsStill have not received after calling 8-24, 9-& 9-14!!TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Something be done ASAP! Acknowledge us!

We have agreed to refund the amount in questionPlease accept our apology for this situation. Thank you, Tom C***

Mrs***,
Please accept our apology about this mistakeAlso, thank you for bringing this to our attention
We have counseled Mr*** about making sure to always obtain written agreement on all work prior to beginning any repairWe will of course credit back the $difference between
what was originally stated and the final chargeAdditionally, we will credit you the 5% Senior Rebate
If there is anything else that we can do for you, please let us know
Thank you,
Tom ***
Customer Care Manager

My contact info is below:*** ***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
First of all, I DID respond within the minutes required but my computer crashed at approximately am so I could not continue. I DID send an fax to # 713/explaining why I could not proceed. I received confirmation that the fax was received by Revdex.comj. It is now 5:pm Sat and I finally got my computer up & running.I neglected to mention during my previous correspondence with Revdex.com that I had a leak from a ceiling vent in my family dripping onto a coffee. I initially thought it might have been condensation from a glass but then I saw the drip. MrPeregrino came out in response to my service callHe went up into the attic and spent some time up there. When he came back he said he "fixed" it, possibly condensation I am still seeking resolution. Thank you, *** ***

Mrs***, We currently have an appointment with you this coming MondayWe will further investigate all of your concerns at that timeFollowing that investigation, we will determine the best resolutions. Thank you,Tom ***

Mr. [redacted], The technician you requested is no longer with John Moore. We will be happy to send out a different technician that we are sure you will find more than satisfactory. We have been struggling to set an appointment with you. Is there a day/time that works well for you?Thank you,Tom [redacted]

Mr.  [redacted], Please accept our apology for the difficulties you encountered. We have addressed these concerns with Jason. We have also agreed to allow you to terminate your contract without penalty. Thank you, Tom [redacted]Customer Care Manager

Mr. [redacted], We are very sorry for the delay in you receiving you refund. We can offer you an additional $210 refund that would bring the overall discount to 1/2 of what was originally paid. We hope that you will consider this an acceptable resolution to your concerns. Thank you,Tom [redacted]

Mr. [redacted],  Please accept our apologies for the problems you have encountered. First, for the late arrival of our installation crew and secondly for the water leak and subsequent damage to your home. We are committed to standing behind the work we have performed. At this point, we have...

completed the drying out process and will continue to work with you to correct this damage. Please let us know if there is anything additional that we can do for you.Thank you, Tom [redacted]Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I am no longer interested in having John Moore provide any services for this concern. The responses received have not been satisfactory and I have been unable to obtain the desired result. I am not advising that this has been a satisfactory resolution, however there is no longer a need for any further discussion about this issue.
Regards,

Mrs.  [redacted], Thank you for bringing this to our attention.  Per our conversation with you,  it appears that there was a but of a misunderstanding from the previous service especially provided and the date at which the automatic draft was stopped.  We greatly appreciate...

you working with us to resolve this outstanding balance. Thank you, Tom C[redacted]Customer Care Manager

Mrs. [redacted], Again we apologize for the inconvenience that this situation has caused you. We have worked to ensure that each of your concerns has been resolved. If there is anything else that you need, please let us know. Thank you, Tom C[redacted]Customer Care Manager

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Mr. [redacted], We are happy to return and resolve any remaining issues at your leisure. Please let us know what else we can do for you. Thank you, Tom C[redacted]Customer Care Manager

Mr.  [redacted], Thank you for bringing this to our attention.  We will be happy to work with you to resolve this issue. Please accept our sincere apology for the miscommunication about this matter. Thank you, Tom C[redacted]Customer Care Manager

Mrs.  [redacted], I have confirmed with our accounting department that this refund has been issued. If you have not received this refund in the next 2 to 3 business days please let us know. Thank you, Tom C[redacted]