Charlie Cusack Ford, Inc.

[redacted]
After investigating your concerns, we have agreed to refund approximately $440. We apologize for any inconvenience this may have caused and hope that you find this resolution satisfactory.
Thank you,
Tom C[redacted]
Customer Care Manager

From: Tom Cartledge [mailto:[email protected]] Sent: Tuesday, December 15, 2015 3:15 PMSubject: Complaint: [redacted] Importance: High   Mr. [redacted],   We have been unable to reach you to determine what additional actions we could take to resolve your concerns. However, we would very much like to find a solution. Please let us know how and when we could reach you to determine a viable solution.   Thank you,   Tom Cartledge Customer Care Manager

Revdex.com:
This letter is to inform you that John Moore Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/23/2016 and assigned ID [redacted]. Sent: Tuesday, December 27, 2016 10:32 AM Subject: Revdex.com ID [redacted] Good...

morning, Dispute Resolution: Writing to advise that the company I filed a complaint against John Moore Services has 100% fully and completely meet my request for resolution on December 26, 2016. Please provide me with the instructions on how to show this resolution on the Revdex.com website so that John Moore Services can also see that the dispute has been resolved. Thank you in advance for your response. Have a good day! [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I am concerned about the integrity and veracity of the company based on their prior response and dilution and bending of the truth, thereby leading me not to want to further engage a solution with John Moore. I want to leave the claim as un-resolved to serve as a warning to other consumer to exercise caution in their business dealings with John Moore.
Regards,
[redacted]

Mrs. [redacted], We have received your complaint. The refund request for your check was received by and proessed by our Customer Care Department on 8/18/2015. Please accept out sincere apology that they had not yet been in touch with you to advise you that this was handled. In regards to the incorrect...

amount being entered, it appears that this was a clerical error when our technician entered yor payment. We have also submitted your concerns with the diagnosis to the manager of our Electrical department for review. He will investigate this scenario and take any needed actions to correct this with the technician who visited your home. Thank you,Tom [redacted]Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Attached is the amount I have been credited after nearly 2 months. I expect full refund as the service provided did not resolve the issue and the practice was deciteful.
Regards,

Mr. [redacted], We accept and appreciate your resolution for the $300. We are processing the additional refund at this time. You should expect to receive it in 7 to 10 business days. Thank you,Tom [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  While I understand the insurance company can look up the codes, as you suggest, I can not understand why your company is refusing to provide the codes as requested.  It is not the job of the insurance company to determine/guess which codes you used to bill me for the work that was completed.  The insurance company is right to ask for specific codes in order to assure their accurate services.  Guessing which codes you used would provide false records.   
Regards,
  [redacted]

Mrs. [redacted],Please accept our apology that this situation has not yet been resolved. At this point, we have provided the details requested as to the pricing of the job.if your insurance company needs any additional information, I have given them my direct contact information. thank you,Tom...

[redacted]Customer Care Manager

Mrs. [redacted], At this point, we have resolved the air flow issue to your bedroom. Additionally, all of our testing indicates that the A/C is working properly as designed. We have offered a partial refund due to your statement that you are still not totally satisfied. Please understand, we are 100% committed to standing behind our work. However, it does not appear that there is anything wrong with the equipment or its current performance.  Thank you, Tom [redacted]

Mr. [redacted], We have resubmitted this refund. It should have been received at this point. Thank you, Tom [redacted]

Mrs. [redacted],
I have confirmed with our accounting department that the refund we promised you has been issued. If you do not see it on your account within 4 business days from today, please contact us and let us know.
Please feel free to request to speak to me directly on this matter.
Thank you,
Tom [redacted]
Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complainNo, I accepted additional 300 per your message that would make 50% of the total charges so I should have been paid at least 362$. I attached in my last message your response. I am very disappointed with your response and tactics. I was misinformed by your technician, I was over charged and I was paid too little to compensate for the time and hassle that was caused to me. I expect additional 160$ to resolve the matter.
Regards,

From: Tom C[redacted] [mailto:[redacted]] Sent: Tuesday, December 15, 2015 3:24 PM To: drteam Subject: Complaint [redacted]   Mr. [redacted],   We have issued you a refund in the amount of $800.00 per your request. You should have already received this refund.   Thank you, Tom C[redacted] Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Hi,
I am really getting upset with your response. Attached is the trail of messages for your reference. Based on your own message you have promised to refund additional $300, dated September 1st 2016, and now you are attaching a receipt of $140? THis is beyond acceptable, I do not have time to wait forever, when your company charged me the company charged me the same day a hefty $700+ and now after 3 months I am getting incremental money back. I demand full refund for lack of honesty and integrity, this is not right!]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I can accept $300 not $210. The whole thing was based on scam, we were told that this will not be covered through home warranty. We were over charged and were given false information. I do expect $300 to compensate for the wrong information and unnecessary charges that we encountered.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The companies action on the complaint ID [redacted] has been completed and seems to be adequate. The problem has been resolved and the work of the Revdex.com is greatly appreciated.

Mr. [redacted], We have received your concern. Please accept our apology that the part replaced by our technician did not resolve the problem. We have agreed to refund this charge. Thank you, Tom [redacted]Customer Care Manager

[redacted],We apologize about the problem with the payment. At this point, we have been able to resolve this account. We greatly appreciate your business and your willingness to resolve this matter.If there is anything else we can do for you, please let us know.Thank you,Tom C[redacted]Customer...

Care Manager