Chartwell Glacier Ridge Retirement Residence

We Have Been Out To *** *** Jobsite and We Are Waiting For Drier Weather Before We Start Any We've Come To An Agreement to Remove Piece of Concrete By the Garage and ReplaceMr*** Said He Would Be Satisfied and Would Give Us A High Rating.It's His Desire to do this and We will do it Free of Charge ASAP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am receipt of a copy of the owner's response for me to contact him. I can neither accept nor reject this because I don't know what he will say when you call him.Regards,
*** ***

No one from the business has contacted me since approximately May 9th regarding my complaint. I have telephoned the business twice and have been told the work would eventually be performed. The agreement was to have the work completed prior to June 6th. I have been extremely patient and want my complaint resolved as agreed upon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am rejecting this response because since then, the company has contacted me to propose a cash settlement, which I have agreed to.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It has been over 8 weeks since this was supposedly "resolved."  Revdex.com advised that I give the company 30 days to complete, and I have waited twice that.  Resolving this is clearly not a priority for this company.  Subsequently, I will not consider this resolved until the work is completed.
Regards,
[redacted]

We Have Seal Their Driveway  and Plan On Sealing It Complimentary Until Customer is Happy

On behalf of the business I apologize for the delay in responding to your complaint. We have great pride in our services and strive to satisfy our customers. As such I ask that you contact me at 513.420.0107 or 513.932.9263 so that we can discuss the contents of your complaint and work together...

towards achieving a mutually agreeable solution. Thank you for your patience and understanding.[redacted]Owner

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business has agreed to remove and replace the section of concrete by the garage that they had originally installed. I understand from them that they plan to do this as soon as possible, according to the weather related issue of rain. I understand that they need a couple of days in a row where it does not rain. I look forward to hearing from them to schedule the work. At the conclusion, and if it is of the quality of their work or better on the sidewalk sections they did for me, I will provide a positive review of their work to the Revdex.com and Yelp.
Regards,
[redacted]

Job is scheduled for this MonthTell us why here...

On behalf of the business I apologize for the delay in responding to your complaint. We have great pride in our services and strive to satisfy our customers. As such I ask that you contact me at [redacted] or [redacted] so that we can discuss the contents of your complaint and work together...

towards achieving a mutually agreeable solution. Thank you for your patience and understanding.[redacted]Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It has been over 2 months since the business said the very same thing.  Resolving this complaint by completing the work they said they would do, is clearly not their priority. I will accept the solution when and IF I see the job is done satisfactorily.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will continue to reject until solution is completed.
Regards,
[redacted]

We Should Be Able To Get To [redacted] the Second or Third Week In Aug.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This of course does not resolve the issue at this time. I met with the owner over a week ago and I thought he agreed to replace the work in question, plus give me an estimate on other sections that need new concrete.
Regards,
[redacted]

We Stand By Our Statement to Get the Work Done This MonthTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Being on the list for over 3 months to resolve a complaint filed over a year ago does not begin to resolve the complaint. When redoing unsatisfactory work, one should be at the top of the list of a company.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is agreeable.  I have agreed to accept $1500.00 in lieu of replacing the work that they had done.
Regards,
[redacted]

We will do what we discussed and we will call Mr. [redacted] Before we Come Out to begin the workTell us why here...

The Complaint Has Been Resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]