Chase Auto Group, Inc.

October 1st This matter has been resolved for quite some time nowWe have reached out to he client and last we understood they were satisfiedWe will give him a call and see exactly what is going on and how we can help.Thank you, Ahmad H

July 14th 2015This is a quick response from us here at Chase Auto Group on the matter between *** *** and Chase AutoWe have resolved all issues and have a confirmation email from the client that they are completely satisfied.Thank you,Ahmad H

Great Great service and a very positive atmosphereWill recommend to friends and family

We are responding to case #*** (*** ***), *** *** never paid for a warrantyWe spoke with his lender and they also have spoke with *** *** confirming that the warranty was never purchasedWe did however do our best to help *** *** and this issue has been resolved.-Thärk YouSales
Dept.Chase Auto Group

This matter has been resolved for quite some time nowNot only was their paperwork originally submitted to her son at the time of delivery, as she did buy the car for her son, but it was also faxed on numerous occasions to Ms***We have reached out to the client and last we understood they
were satisfiedWe will give her a call and see exactly what is going on and how we can help.Thank You,Ahmad H***

This issue has been resolved within the first thirty days after purchaseWe have explained to the customer that they had an auto loan and do not receive the title until it is paid off by themAnd even then the title will come from the bankNot Chase Auto Group or (dealer)Please let us know if
there is anything we can do to help on this deal for the future or going forward

These people are fast talkers quick to make a sale and swipe your credit card for the down payment, then after all is said and done they hit you with a promissory note saying you owe couple of hundred more in 45 days because what you put down is not enough. Then they will call and harass you every two days before the 45 day period is up. They forced me to get new plates because they said the transfer of my old plates was too much "work". The staff are liars and the finance woman in the back is the rudest you will ever meet. Then when you call and ask to speak to the owner they hang up on you or put someone one who claims his name is "James J[redacted]" and is no better than the staff if he is in fact the boss, altogether a horrible experience for a dealership with a filthy office and staff with filthy personalities. Don't buy here terrible experience and the car stock is not that great!

Dear [redacted],This letter is in correspondence to a complaint against Chase Auto Group with ID [redacted]. When reviewing our records, we would be glad to look into this.Please contact us and/or have the customers contact us on this situation.We will make sure this gets...

resolved.Thank you,

REPLY to #[redacted] ([redacted]) / CHASE AUTO GROUP We here at Chase Auto Group have been advised that this has become a legal matter and can not elaborate any further on this issue. it is to our acknowledgement that this has been resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],This letter is in correspondence to a complaint against Chase Auto Group with ID [redacted]. When reviewing our records, we would be glad to look into this. Please contact us and/or have the customers contact us on this situation. We will make sure this gets...

resolved.Thank you,

---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Thu, Dec 18, 2014 at 3:30 PMSubject: Re:...

You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>
In regards to complaint # [redacted] (chase auto group), I did receive my permanent tags this morning, thnx.Sent from my [redacted]

We would like the record to show on this matter, #[redacted] ([redacted]). That our managerial staff not only reached out to him but as he said, he did come here to Chase Auto Group, on a number of occasions and was told every time that he purchased the vehicle AS-IS from the dealer but the...

remaining balance of his manufacturer warranty was still attached. We even went as far as to give him a 90 day warranty during the sale but the particular part was not covered under our warranty. We offered to take care of the issue for him via our mechanics and he declined saying he only wanted [redacted] to fix it as he didn't trust our mechanics. We then offered to pay half of [redacted]s bill and he was still unsatisfied. Please advise us what we could have done differently in this case and if there is anything we can do from this point.-Thank YouSales Dept.Chase Auto Group

This matter has been resolved for quite some time now. Not only was their paperwork originally submitted to her son at the time of delivery, as she did buy the car for her son, but it was also faxed on numerous occasions to Ms. [redacted]. We have reached out to the client and last we understood...

they were satisfied. We will give her a call and see exactly what is going on and how we can help.Thank You,
Ahmad H[redacted]

October 1st 2015This matter has been resolved for quite some time now. We have reached out to he client and last we understood they were satisfied. We will give him a call and see exactly what is going on and how we can help.Thank you, Ahmad H

I secured my own financing before going and glad I did. I was looking at buying a 2012 VW Jetta, and I had run a carfax ahead of time, but it didn't catch the fact the frame was bent. Luckily, when it took Chase 2.5 hours to fax the title and other data to my bank they did more research through Autocheck and discovered the bent frame. When I confronted the dealer, he handed me a cash refund on my deposit and told me to get out. Makes sense now why the car was a recent price reduction and they would not allow financing , any research would have caught it.

This matter has been resolved for quite some time now. We have reached out to the client and last we understood they were satisfied. We will give him a call and see exactly what is going on and how we can help.Thank You,Ahmad H[redacted]

In the matter of [redacted] (# [redacted]) we have paid his loan in its entirety and have finalized his tag work. Both have been done for quite some time now and this issue has been resolved. Our manager was gone for a 14 day vacation and we were unable to write a check for over a certain amount....

This is what the hold up was but as stated above, it has since been rectified. -Thank YouSales Dept.Chase Auto Group

This matter has been resolved for quite some time now. We...

have reached out to the client and last we understood they were satisfied. We will give him a call and see exactly what is going on and how we can help.
Thank You,
Ahmad H[redacted]

Revdex.com:At this time, I have not been contacted by Chase Auto Group, Inc. regarding complaint ID [redacted].Sincerely,[redacted]