Chase Receivables

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello,Thank you for your responseWhile I appreciate that HealthAdvocate ( [redacted] ) has brought us to this point, unfortunately something has broken down in their correspondence and they seem unable to retrieve your email with the bill attached.Therefore, I'd like to step in and ask that you send the bill directly to me at the following email addresses: [redacted] AND [redacted] Once I receive the email with the bill attached, I will do the following in quick order: reply here and to the sender letting you know I received the bill; issue a check in the full amount that I owe to the mailing address that Chase provides; and, you will receive said check in - business days of when I receive the billOnce you receive the check, I will kindly expect a receipt that you have processed said check via email or mailMy correct mailing address: [redacted] ***Thank you very much for your helpPlease confirmBest, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/06/05) */
Good Afternoon,
We have removed your work number from our dialing system per your request
The verification of your date of birth is necessary to ensure we are not releasing information to a third party
Please contact our office to
discuss the matter further
We apologize for any inconvenience
Chase Receivables Management

On April **, 2015, Chase Receivables was contacted by *** from *** ***. ***requested that a bill be mailed to her at the email address she provided. The mail was sent an not returned.If we should be sending a letter to a different email or physical address
we have no issue. We would notsend a letter to a place of employment address out of fear that a third party may intercept the letter.If anything further is needed please contact our office. Regards, Chase Receivables Management

Complaint: [redacted]I am rejecting this response because:
The simple reply to the business-collection agency I filed a complaint about is I have a copy of a bill from the hospital showing my insurance company paid the bill leaving me with a zero ($0.00) balance. I do not understand the confusion. I asked the collection agency for a itemization of my account of all bills to include the original bills. However, they only sent me a itemization of payments I made - not as to what the payments were made to or to the actual original bills sent to them. The bill sent to them was zeroed out when my insurance company paid it in full. So why was I paying on a bill which had already been paid? 
 
I look forward to you response.
 
Sincerely,
 
[redacted]
Sincerely,[redacted]

Tell us why here...Chase Receivables has acted in good faith and in a timely manner to address all of this consumer’s complaint(s). Notably, Ms[redacted] acknowledges having received a satisfactory resolution on May 09, 2017.
We have conformed to every request she has asked for. To delete a...

credit trade line, even when we are not required. To confirm in writing we have deleted this trade line. To (again) process a deletion for this trade line. We have additionally spoken numerous times by telephone with her. We have continually advised that CBR updates can take 8-12 weeks for processing. This is a processing time on the end of the credit reporting agencies.
To assert that anybody has been unreasonable, and/or entirely unwilling to help is outrageous and slanderous.
It is entirely accurate that all credit reporting updates are processed electronically. It is equally telling that this process works, as Ms[redacted] indicates Equifax is the only CRA which has not processed; the other two major CRAs have apparently processed our updates. That would seem to indicate there is not a problem with our process.
At the consumer’s request, I in fact called the Equifax [redacted] number, with Option 4, and was advised by the representative that updates can be performed through our online, electronic portal – E-[redacted]. This information was already known, and this process has been followed.
At this point, we have processed (3) manual, electronic updates at the consumer’s request. We have also confirmed our intent to delete the trade line in writing to the consumer.
On our recorded telephone conversations, the consumer has continued to berate our management team with false accusations and insults.
We will process a fourth manual, electronic deletion request today. We have gone to extreme lengths to appease the consumer and provide a resolution to this matter. We will continue to work with the consumer to resolve, however would guide her to discontinue her telephone attempts to our collections management team. My personal contact information is listed below. [redacted]Chief Compliance OfficerChase Receivables[redacted]

Initial Business Response /* (1000, 5, 2015/07/31) */
Good Morning,
Based on the documents received and information received from our client a refund should not be given. The documents provided represent an itemized statement for the facility charges. We are not collecting on the facility...

charges.
I am going to call you to discuss this in greater detail.
Regards,
[redacted]
Senior Vice President of Operations
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello,Chase Receivables has sent over the request for validation from the original creditor once we have that documentation we will submit it to the customer. Unfortunately we have not received the documentation at the moment. Thank you,

Initial Business Response /* (1000, 5, 2015/09/23) */
Chase Receivables has reviewed the call recordings of the conversation from 3/23/2013 and 3/25/2013, on both days the customer was advised that Chase Receivables did not report any information to her credit report. The customer was also advised...

that if this matter was reported by the original credit paying the account would only update as amendment (settlement in full) and not a deletion (removal from credit report).
The customer agreed to process the transaction after being made aware that the matter would not be removed from credit report.
If the customer would like to listen to the recording she can contact our office and request that the call is played for her. We are confident once she hears the call she will no longer wish to keep this complaint open.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sure let me listen to ALL CONVERSATIONS. KEEP IN MIND I WAS A NON IMMIGRANT ON A TEMPORARY VISA AND ENGLISH IS NOT MY FIRST LANGUAGE. ANY JUDGE WILL SEE THAT. I WAS TRICKED INTO PAYING 100%. IF I UNDERSTOOD THIS DEBT WAS ALREADY ON MY SSN I WOULD NEVER PAID!!!!!! IT WAS ILLEGAL FOR THE AGENCY TO COLLECT A DEBT THAT WAS LEGALLY DISPUTED AND NEVER VALIDATED!!!!! SEND EVIDENCE!!!
Final Consumer Response /* (3000, 18, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This agency is a scam. I just called them (phone call was recorded) and they told me that they sent a refund to a master card ending in 2150 that I do not have anymore! It was a debit card of a checking account of 3 years ago! The bank was Perkstreet Bank that was an online banking that was shut down and acquired by the BanCorp. What kind of agency does this? Sending a refund to a debit card without asking first if I still do have the same card after years? And they had the guts to tell me that that's what I asked for! A reversed charged! Lies upon lies! I did not a ask for a reversed charge, I asked for a refund! If the agency thinks that they can get away by saying "Oh we sent the money" to a bank that doesn't exist anymore they are utterly wrong.
Final Business Response /* (4000, 20, 2015/10/01) */
Our responsibility is to return the funds back to the card that was processed. My employees contacted the bank to confirm if the card was still active. The bank confirmed the card was still active. We have completed the refund process. You will need to contact the bank regarding the funds.

Initial Business Response /* (1000, 5, 2015/06/01) */
Hello,
Chase Rec. has placed a cease and desist on all collection efforts however the account in question was turned over by Handy Man of America for a subscription.
OrigProduct:4PC ROUNDING OVER BIT SET
CODate:6\20\2011
Initial...

Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reason for no accept easy did not order product also I am a life time member so what is the subscription plus why after 4 (four) years do I get turned over for collection for something I did not order.To accept will need a letter from Chase Rec with the Revdex.com copied stating apology

Chase Receivables is in receipt of your dispute dated May 19, 2017, with the Revdex.com (Revdex.com). In your dispute, you explained that you were double billed for a blanket that your daughter purchased from Seventh Avenue. You stated that you contacted Chase Receivables to dispute the bill...

but were not satisfied with the interaction with the representative. Chase Receivables has had the opportunity to conduct an internal investigation in to these claims, and can share with you the following results. Our records confirm that on May 04, 2017, an account in your wife’s name [redacted] placed with our office from our client, Seventh Avenue, in the amount of $378.35, for a date of service December 11, 2014. On May 11, 2017, a formal demand letter was mailed informing your wife that the account had been placed in collections. On May 18, 2017, you and your wife contacted our offices advising that you disputed the debt. After a review of your dispute and call recordings associated with your claims, we have determined that that our company has acted in accordance with all applicable laws while in attempt to collect this debt. While we apologize for the experience you described in your complaint, you were provided with the options available to resolve this debt. In acknowledgement of your dispute, we have requested that consumer reporting agencies report the account as disputed. Consumer reporting agencies may take up to 30 days or longer to update reports and this is beyond our control. Should you have any questions regarding this account or if you wish to discuss payment arrangements, please feel free to contact us at the number listed below. We look forward to helping you resolve this matter.

Initial Business Response /* (1000, 5, 2016/01/20) */
Good Afternoon,
Chase receivables has a matter that was placed with our office on 12/28/2015. We will confirm the information you have supplied in this complaint with our client.
A letter was mailed to the address we have on file on...

12/31/2015. I will send a new letter out to the same address we have on file.
We have suspended all activity until we are able to confirm the status of the matter in our office. Should we confirm that the matter is in need of your attention, we will send another letter stating such.
We have flagged your phone number to prevent future calls.
Regards,
[redacted]
Senior VP of Operations

May 30, 2017
[redacted]
[redacted]
Re: Dispute dated May 29, 2017
Chase Acct#:[redacted]
Chase Receivables is in receipt of your dispute dated May 29, 2017, with the Revdex.com (Revdex.com). In your...

dispute, you explained that you’ve made several payments to Chase Receivables and [redacted] Israel. However, you believe there is an accounting error that has occurred as you believe the balance currently due is not accurate. You requested a breakdown of all payments received be sent to you. In addition, you indicated that you provided correspondence from [redacted] as proof that the account #[redacted] was paid in full.
Chase Receivables has had the opportunity to conduct an internal investigation in to these claims, and can confirm we have previously addressed these concerns with you on several occasions. We would be happy to provide the requested documentation; however, this medium is a public forum and we pride ourselves in protecting our affiliates’ personal information.
If you wish to discuss this matter further, please give us a call back at 1-866[redacted] and schedule a call back with a member of our management team at a mutually convenient time.
Sincerely,
Chase Receivables
1-866-[redacted]
This communication is from a debt collector and is an attempt to collect a debt.

Chase Receivables is in receipt of your dispute dated June 21, 2017, with the Revdex.com (Revdex.com). In your dispute, you explained that you did not have a contract with Chase Receivables and that you have never done business with this company. You indicated that you are not liable for...

collection of this debt and have requested the removal of this account from your credit report.
Chase Receivables has had the opportunity to conduct an internal investigation in to these claims, and can share the following results. Our records confirm that on May 14, 2014, an account in your name was placed with our office from our client, Guardian Financial Services, in the amount of $1,011.00, for a date of service April 25, 2013. On December 3, 2014, Chase Receivables closed their file on the account referenced above, and returned it to the original creditor. Any questions regarding your account should be directed to them. We have updated the major credit reporting authorities accordingly.
Thank you,
Chase Receivables Mgmt

Chase Receivables is in receipt of Ms. [redacted] Revdex.com complaint dated February 08th, 2017. We understand her complaint as having received a telephone call from us with regard to an account in our office. Further, Ms. [redacted] requests that all communications with her be stopped, and that the credit...

bureaus (if reported) be updated.
We've had the opportunity to conduct an internal investigation in to this complaint, and can present the following findings:
An account in the name of Ms. [redacted] was placed in our office on February 02, 2017. We will not provide any additional information related to the specifics of that account via this Revdex.com (public) forum. However, we did mail a letter to Ms. [redacted] explaining this debt, and explaining the steps she would need to take to dispute the debt. We have not (as of present) received a dispute letter from Ms. [redacted] We did in fact attempt to make telephone contact with her on February 08th, on or about the time she alleges.
As a gesture of good faith, we will accept Ms. [redacted] Revdex.com complaint as a Debt Dispute, and have noted her account accordingly. Further, we understand to cease all communications related to this account.
Most importantly, Chase Receivables has acted in accordance with all applicable rules, laws, and regulations during the attempted collection of this debt.

Initial Business Response /* (1000, 5, 2015/11/05) */
Hello,
Chase has received and processed your dispute. Please be advised that our client has recalled the account from our agency.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
It doesn't tell me anything. What does "Please be advised that our client has recalled the account from our agency" mean?
Final Business Response /* (4000, 9, 2015/11/09) */
Hello,
It means Chase Rec. is no longer handling the collection efforts of this account, for a status of the account we recommend you contact the original creditor to verify.
Thank you,
Chase Receivables
Management
Final Consumer Response /* (2000, 11, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There is nothing to verify as I have proof that it was paid.

Initial Business Response /* (1000, 5, 2015/10/27) */
We will contact Fitness Evolution for a copy of the contract and a breakdown of all charges. Once we have that information we will mail to your address via certified or priority mail. Once you review the documents please contact us to advise...

how you intend to resolve the matter.

Initial Business Response /* (1000, 5, 2015/07/09) */
Hello,
IN order to cease collection calls we need the number that is being dialed. Please advise.

Initial Business Response /* (1000, 5, 2015/09/08) */
Good Morning,
This matter in our office is not concerning a Verizon account. Chase Receivables have yet to receive any notification of bankruptcy. I have closed the account in our office, however you may continue to receive calls regarding...

this from another company until you confirm if this matter was included in your bankruptcy.
Just to confirm, Chase Receivables has closed the matter in our office. The matter that was closed has/had nothing to do with Verizon.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I will address the issues-Our last response to your (public forum) Revdex.com complaint urged you to contact our office to further discuss the matter. We are not inclined to summary specific account information with you by way of this forum. We have not yet heard from you by phone.However to address your assertions, indeed you had many accounts with Chase Receivables.-My response- I have a statement from [redacted] saying they received a payment from my insurance company that paid off the $1,591.62 bill. This is very confusing when Chase Receivables claims the hospital reports all payments receive and chase receivables updates their records. But this wasn't done?  How many other payments are missing? -I originally replied directly to Chase Receivables when I contacted Revdex.com. I emailed chase receivables on 5/27/17 including a copy of the statement from the hospital, [redacted]. The statement from [redacted] says bill was paid off. Do I own anything or do I not. The accounting doesn't add up? Did  [redacted] report to Chase receivables this. -so now what? I've included the "itemized" statement from chase receivables. It only shows payments but not the original bills sent to Chase receivables and very vague on details.  My email to Chase Receivables. Bobby <[redacted]>To: [redacted] Hello, This is in reference to chase acct# [redacted] Sat, May 27, 2017 at 12:41 PM It appears there seems to be a serious accounting error. Please see attached file from [redacted] with the bill $1621.62 PAID IN FULL. I do not care who made the mistake. It is not my job to do hospital accounting. I repeatedly said there was a mistake. I had been paying the bill and there was an adjustment by my insurance. They did an audit in 2015 of my account They made a mistake with some bills and calculating my deductible causing them to pay some past bills I had already paid. I will need a full itemized breakdown of all monies paid to Chase Receivables. Including the original accounts, amounts and all monies applied to each. I will need a full refund of all monies paid immediately. There is at last $80 overpayment On Chase Acct# [redacted] . I have no faith [redacted] and Chase Receivables have billed me correctly. I am also filling a complaint with the Revdex.com also. I request to not be called. Any further communications I prefer via email. The phone calls are too stressful. Thank you, [redacted]  You were making payments to the hospital directly, which were reported back to us so that we could reflect in our records. We sent you an itemization of payments you made to the hospital, which were applied to your account. You paid Chase Receivables a total of $10.00 directly. The rest of your monies were paid to the hospital. You are not due any refund from Chase Receivables.We can confirm the balances sent to our office. We are not sure what documentation you are reviewing which shows a zero balance owed.We have acted in accordance with all applicable rules, laws, and regulations during the attempted collection of this debt. We have also tried in good faith to work with you to assist your understanding.  
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)False. There is no "different account." Cancellation #[redacted] applies to the only account that ever existed...

between myself and Verizon. A "Roc Ticket" was issued by Landon: reference #[redacted]. Verizon Billing Department must refer to their own records.