Chef's Best Gourmet Foods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Unfortunately while the original complaint was resolved, the second complaint was not addressed and no solution to our problem was offered! We were only told no refund would be provided but the fact that we still have a product, in our opinion, that does not meet your "No Hassle Guarentee" was never addressed Until we are given a adequate solution to our issue we have no option but to request a refundBased on your promises (yes, we were told products would be replaced within an hour and we were not directly told refunds were not offered until we read the fine print on the back of the receipt after it was signed and we paid for our purchase) and poor customer service in resolving our product issues (exchange or refund it didn't matter) a refund is the only viable option at this point in time as continuing business with your company is not likely to be a good relationship for either party involved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have told me this several times, and never did anythingI don't want anymore of the horrible steak I am leaving the *** for the weekend so if they come they need to come before that , I will try the chicken or money back *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have been in contact with the customer and have advised her she will be receiving a full refund by the end of next weekWe apologized to her that it wasn't as quick as she would have liked it but she can rest assure a full refund is on its way

We understand that the customer had a complaint that we addressed and corrected, the original complaint was the exact same one that was given originally and before delivering any new food we asked that they inspect it to make sure everything looked the way they wanted they said everything looks
perfect and then proceeded to except both packages at no time or on any of our paperwork does it say we will replace any food within in hour, what company with the capability of doing that?? The client was also explained to before signing the receipt we cannot offer refunds due to the fact that food is a perishable item and cannot be resold and they understood and signed the receipt as far as freshness our food is delivered on daily basis from a local supplier and we have all the paperwork to prove it! Once again we are sorry to say we do not offer refunds only product exchange

Check was sent out yesterday June *** and she should be receiving it this weekPlease update us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***