Chefs Best Gourmet Foods Corp.

Like the customer before I also purchased from a guy riding around in a truck.
I spent $275 and the meat is horrible. Not sure what kind of meat it is, perhaps horse meat.
It is very poor quality so I have been feeding it to my dogs. Do not purchase from this outfit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Unfortunately while the original complaint was resolved, the second complaint was not addressed and no solution to our problem was offered! We were only told no refund would be provided but the fact that we still have a product, in our opinion, that does not meet your "No Hassle Guarentee" was never addressed.  Until we are given a adequate solution to our issue we have no option but to request a refund. Based on your false promises (yes, we were told products would be replaced within an hour and we were not directly told refunds were not offered until we read the fine print on the back of the receipt after it was signed and we paid for our purchase) and poor customer service in resolving our product issues (exchange or refund it didn't matter) a refund is the only viable option at this point in time as continuing business with your company is not likely to be a good relationship for either party involved.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I too had a horrrible exsp. steak is unedible.. I saw the guy in his truck and he said he would stop by, never did....
also they knocked on my door...I did not seek them out... the box they showed was not the box I recieved... Bait and switch....

Recently purchased their meat package for $189.00. Guaranteed by their salesman [redacted] to be better than any supermarket and Omaha steaks. He said gourmet restaurant quality what garbage.Called to complain and the company picked up immediately including cooked but not eaten filet mignon to show how tough the meat was also kept a sample. the frozen packages were frozen, when thawed they were cracked open and leaked blood.Purchased 5/**/15 picked up by [redacted] 5/**/15 she said the money will be returned.Two weeks later called back and she stated we will get $126.00 in about 5 or 6 weeks.Why wait? Why $126.00 all meat horrible.The company will never return calls or answer the phone I only have phone # for [redacted] and [redacted] which were taken from my phone when they call back.[redacted] is the owner who sit in a small second floor office in [redacted] with one way glass on the door and it is always locked and very shabby I cant afford to loose $189.00 and its not looking good don't be fooled by the fast talking salesman

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I haven't received my reimbursement of 100$
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Still awaiting response from customer service department  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We 100% sent a check and maybe due to the holidays there is a delay! Once the check clears we will send proof

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not received a check.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I had a salesman named nick come out and sell us food. We ordered the steak and seafood . We spent over $400 . We tried the Ribeye first which was fatty and did not taste good at all, I then called the company and they told me nick would come out and replace the steak with something else but in the meantime to try something else. We did and the filet mignon was just as horrible , I had better steak at [redacted]. I received a call from Linda the customer service rep who apologized that nick didn't come out yet , she stated he would be out in one week . We tried t-bone which once again was horrible , no one ever came out. This company makes promises that are not kept. 400 dollars down the drain.Desired Settlement: I want a refund or something edible

Business

Response:

We apologize the customer didn't have a great experience and that is unexceptable, we are committed to 100% customer service and we make sure we drop an entire case of fresh food on or before 8/**/2015

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They have told me this several times, and never did anything. I don't want anymore of the horrible steak. I am leaving the [redacted] for the weekend so if they come they need to come before that , I will try the chicken or money back [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As we expressed in our last email if a customer refuses customer service which is our policy there is nothing further we can offer we do not offer cash refunds as stated on their signed receipt

Recently purchased their meat package for $189.00. Guaranteed by their salesman [redacted] to be better than any supermarket and Omaha steaks. He said gourmet restaurant quality what garbage.Called to complain and the company picked up immediately including cooked but not eaten filet mignon to show how tough the meat was also kept a sample. the frozen packages were frozen, when thawed they were cracked open and leaked blood.Purchased 5/**/15 picked up by [redacted] 5/**/15 she said the money will be returned.Two weeks later called back and she stated we will get $126.00 in about 5 or 6 weeks.Why wait? Why $126.00 all meat horrible.The company will never return calls or answer the phone I only have phone # for [redacted] and [redacted] which were taken from my phone when they call back.[redacted] is the owner who sit in a small second floor office in [redacted] with one way glass on the door and it is always locked and very shabby I cant afford to loose $189.00 and its not looking good don't be fooled by the fast talking salesman

I was pleased by the way the driver treated me and answered any questions I had and got a great price for the amount of food the I purchased.

I too had a horrrible exsp. steak is unedible.. I saw the guy in his truck and he said he would stop by, never did....

also they knocked on my door...I did not seek them out... the box they showed was not the box I recieved... Bait and switch....

Review: We have been dissatisfied with both the quality of the product and the promptness of the customer service. We were told by the salesman the product had a one year guarantee for tenderness, taste and again freezer freezer burn and if we had any problems with the product to contact customer service and we would have a "replacement within an hour".

The initial two boxes of steak we received (packed into the freezer by the salesman) varied vastly visually, one was nearly green in color and the other was so squished the cut of meat was indiscernible. We did not eat any of the product as neither one appeared appetizing. We contacted customer support and after leaving numerous voice mails and talking to several different people it took nearly 2 weeks (not an hour) to get a replacement. At this point we realized they were not a locally based company and salespeople were only in the area once or twice a month making a replacement of their product within an hour impossible.

Both boxes of steaks were replaced with what were were told were fresh boxes which had been package the day prior. Upon inspection of the packaging the boxes had not been packaged the day prior but in fact they were packaged months prior (May). We visually inspected each package prior to accepting the product and everything seemed to be of better quality.

To date we have eaten 2 packages of hamburger, two T Bones and two Ribeyes and all them have had a taste of "old" meat and have been nearly inedible. In addition to the poor taste the Ribeyes were so tough they could barely be cut. Also the seal on the packaging was broken on two of the steaks causing blood to leak out as they were defrosting.

Once again we contacted customer support leaving another voice mail. Our call was returned a couple days later and we explained the situation of a poor product quality not once but twice and requested a refund. The representative said she would bring our problem to management. Two days later she called back and said they would not allow a refund and offered no other solutions to our problem.Desired Settlement: Due to our experience with the quality of the original (and replacement product) and the inability of customer support to resolve issues in a timely manner we would like to request a full refund and return of our entire order.

Business

Response:

We understand that the customer had a complaint that we addressed and corrected, the original complaint was the exact same one that was given originally and before delivering any new food we asked that they inspect it to make sure everything looked the way they wanted they said everything looks perfect and then proceeded to except both packages at no time or on any of our paperwork does it say we will replace any food within in hour, what company with the capability of doing that?? The client was also explained to before signing the receipt we cannot offer refunds due to the fact that food is a perishable item and cannot be resold and they understood and signed the receipt as far as freshness our food is delivered on daily basis from a local supplier and we have all the paperwork to prove it! Once again we are sorry to say we do not offer refunds only product exchange

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Unfortunately while the original complaint was resolved, the second complaint was not addressed and no solution to our problem was offered! We were only told no refund would be provided but the fact that we still have a product, in our opinion, that does not meet your "No Hassle Guarentee" was never addressed. Until we are given a adequate solution to our issue we have no option but to request a refund. Based on your false promises (yes, we were told products would be replaced within an hour and we were not directly told refunds were not offered until we read the fine print on the back of the receipt after it was signed and we paid for our purchase) and poor customer service in resolving our product issues (exchange or refund it didn't matter) a refund is the only viable option at this point in time as continuing business with your company is not likely to be a good relationship for either party involved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we will have our customer service department reach out to you. Please contact us during normal business hours

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Still awaiting response from customer service department

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We purchased frozen meats from the company's dor-to-door sales rep. We cooked 1 steak which shrank to the size of a silver dollar and tasted bad. The back of the receipt states that we had 3 days to cancelthe order. we immediately called to cancel. We also cancelled on-line.

The company is refusing to refund our money or pick-up the remainder of their product.Desired Settlement: We would like a full refund.

Business

Response:

we are sorry to hear that our customer had an issue with one of our products, as we strive for perfection we understand there will be issues that arise therefore we stand behind our product 100%. We do offer a 3 day cancelation but there are conditions as stated in the signed receipt stating the package has to be returned as it was received and you cannot eat any of the food, in the clients case they ate some of the food and while we are trying to make it right for them they are refusing our customer service. we are sorry we do not offer refunds due to the fact that food is a perishable item and cannot be resold we are however happy to drop off new food in place of the original order

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Uneaten meats were picked up by the company sales person ([redacted]) who informed us that we would receive a full refund in two weeks. Approximately three (3) weeks have elapsed with no refund. I contacted the company via phone, and was informed it takes 4-6 weeks for a refund. It's very difficult to get in contact with their customer service as the phone will ring in excess of 40 times then goes to a fast busy signal. Only when I blocked my name on their end did they then pick up the phone!Desired Settlement: Full refund!!

Business

Response:

We have been in contact with the customer and have advised her she will be receiving a full refund by the end of next week. We apologized to her that it wasn't as quick as she would have liked it but she can rest assure a full refund is on its way

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] FYI: the company DID NOT inform me that a check would be sent in another week. I was informed that it would take 4-6 weeks. I wanted to clarify their statement.

Business

Response:

Check was sent out yesterday June [redacted] and she should be receiving it this week. Please update us

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Like the customer before I also purchased from a guy riding around in a truck.

I spent $275 and the meat is horrible. Not sure what kind of meat it is, perhaps horse meat.

It is very poor quality so I have been feeding it to my dogs. Do not purchase from this outfit.

Review: I purchased 2 cases of meat on Sept. **, 2015 and I was very dissatisfied with the quality of the food. After several phone calls they sent someone to pick up the meet on November [redacted] and said they would issue a full credit. Since the, I had made numerous phone calls, most by leaving messages, and Linda the customer service manager told me 3 separate times a check was sent. As of today, December **, I still have not been refunded. They do not return my phone calls.Desired Settlement: I would like a full refund as promised

Business

Response:

We appplogize about the delay I was not aware a check was not sent out and will send one out fist thing in the morning

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not received a check. I do not believe the company sent one.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]I finally got the check today.Thank you

Sincerely,

Business

Response:

We 100% sent a check and maybe due to the holidays there is a delay! Once the check clears we will send proof