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Chem USA

4443 Lyons Rd STE 209, Coconut Creek, Florida, United States, 33073-4388

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Chem USA Reviews (%countItem)

• Oct 11, 2023

Scam Alert-Future Industrial
I like the other folks, have been scammed! I got the same song and dance about the free trial. ***Beware***This is how it starts. A young lady called offering trial of their degreaser and cleaner. The business we are in we are constantly on the look out for items that will increase productivity and effectiveness. I thought for free, I will give it a go. Fast forward, several weeks later, the packet arrive. I thought cool, we will try these out. We did try them and they were nothing special, I would not waste money on these. Yesterday, we receive an invoice for $1500, not counting the astronomical $154 for shipping. So much for the free trial! I am undecided about paying the invoice as I sit here, but I am sitting here warning all others to stay clear of this company. FRAUD!

Was called about "trying" a product, and they would send a "free" sample to try. Well the free sample ended getting invoiced at an astronomical price.
In the month of July 2020 I was contacted by *** from American Research Khemicals about ordering some chemicals used to clean. I told her I wasn't interested in buying a product that I have never heard of or used before. She continued to try and sell me the product until I mentioned trying a sample before I would consider ordering the product. She agreed to send me a "free" sample and now two months later I receive an invoice for almost $700.00 for my "free" sample of chemicals.

Desired Outcome

I am wanting them to cancel the invoice due to them being frauds.

Chem USA Response • Sep 09, 2020

On 6/5/20 *** was contacted by one of our sales representatives in regards to a 30-day trial of products. At the conclusion of his call and after agreeing to try the products, he spoke with a shipping dept. representative who went over the details of the trial order and sent him an email with pricing, invoicing time frame, and the terms of the offer. He responded to the shipping email asking if the products were a sample and after a subsequent conversation with our shipping dept, who was very clear about the trial period and that the products were NOT samples, he asked her not to proceed with the order at that time. At his request, the June order was cancelled and nothing was shipped to him.

On 7/17/20, well over a month later, *** was contacted by a sales representative in regards to a 30-day trial of products. This time, and in response to his concerns on our pricing, he was offered a 50% pricing discount and same was reflected on the order confirmation email requesting that he please check the information provided and advise if any changes needed to be made. He replied confirming that the shipping address for his order was correct, and 2 products were shipped to him under the agreed upon terms of a 30-day trial. The products were delivered on 7/24/20 and invoiced, as quoted and stated, on 8/24/20 at the conclusion of his trial period.

Mr. never contacted our office for a resolution; instead he contacted the Revdex.com directly to file his complaint. We reached out to him on 9/2/20 regarding his order, explained to him that this was a separate order from the one he did not agree to back in June and offered to waive the ship/handling fees for his order and extend a 10% discount to the remaining balance. He did not accept our proposal for a satisfactory resolution.

The pricing, terms, and return policy for the order were all clearly stated in writing for Mr.' review and response. At no time were the products represented to him as "free" or as "samples". The invoice he received was for the same amount he was quoted back on 7/17/20. I have included the email thread between Mr. and our shipping dept. for your information and review.

The invoice VXXXXX is valid, is for the confirmed July order, remains outstanding for payment, and cannot be credited in full. As a courtesy, we will continue to honor our proposal of additional discounts until month's end.

Was cold called today and offered samples. Told the salesperson that I was not authorized to issue a PO and she stated that woudl not be a problem. Received and invoice stating pricing after 30 days. I replied to the email stating do not ship and have not heard anything back. The extension of the sales person that I was given is an invalid number. No answer for hours on the phone. No response back from the shipping department. Very unhappy and would recommend not doing business with this company. Very shady.

A trial sample was sent to our company and has not been used. American Research Khemicals (Chem USA) will not allow product to be sent back.
I received a trial of 4 1 gallon jugs of a liquid disinfectant. We were sent an invoice from the company for $535 for the product after a month. I specifically wrote in my emails with this company that I would not be buying the product unless I contacted them that I was satisfied and sent a PO to them before the product was sent out. They will not allow the return of the product and none of the product has been opened. They also stated that they would be send a 16qt pail and sent 4 1 gallon jugs. I was under the impression that the 16 qt pail was the smallest size they have. The sales rep, I think was ***. The invoice number is VXXXXX. The email chain is attached below.

Desired Outcome

I want to return the product and have the balance zeroed out.

Chem USA Response • Jun 22, 2020

Although the agreement of the trial was for 30 days, given the nature of the complaint and in an effort to make things satisfactory for Mr., the invoice has been zeroed out with no monies owed to American Research Khemicals nor any further action required. The case received by Auvco is the smallest quantity we have for that product and design changes are difficult during co-vid for a disinfectant product. Again, we hope he puts the product to good use as we have given it to Mr. complimentary. We hope he that will be satisfactory to him.

Customer Response • Jun 23, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the balance being zeroed out. Do not really want the product.

BAIT AND SWITCH SELLING OF PRODUCT
THEY TOLD ME THEY WERE SENDING 1 QUART OF PRODUCT TO SAMPLE AND LET THEM KNOW HOW IT WORKED. I GOT AN EMAIL WITH 40 QUARTS EXPECTED TO BE DELIVERED TO THE BUSINESS I WORK FOR SO I SENT THEM BACK AN EMAIL WARNING THEM NOT THO SEND ANY PRODUCT WHATSOEVER AND I CAME HERE TO FILE MY COMPLAINT AND SEEN WHERE THEY HAVE DONE THIS NUMEROUS TIMES TO A LOT OF PEOPLE. I WANT TO DOCUMENT THIS BECAUSE I AM NOT BUYING ANYTHING FROM THESE ALLEGED CROOKS

Desired Outcome

i DO NOT WANT THEM TO SEND ME ANY PRODUCT BECAUSE I DID NOT AUTHORIZE THE AMOUNT THEY HAVE STATED OF 40 QUARTS OF PRODUCT

Chem USA Response • Apr 21, 2020

Mr. was contacted by a sales representative who asked him to buy product BASED UPON HIS SATISFACTION. He would only be responsible for payment if he liked the product. In our sales documents, which are closely followed by our sales people, it is always stated that the trial offer is 20 quarts. We do not carry a one quart. One quart is not an industry standard like 20 quarts. 20 quarts is the industry standard. It is a knee high size container. After Mr. confirmed he would try our products, he produced a purchase order number. It is our company policy to send IN WRITING all details so that each side does not have any miscommunication resulting in a situation exactly like this. After sending an email to Mr., he emailed back to cancel the order which we promptly did. No order goes out without a confirmation that the email stating the quantities, terms and conditions has not only been read, but agreed upon. We did not ship Mr. anything nor do we intend to. He sent a very nasty email to our shipping department, calling our corporation names and said due to other complaints he was justified. The complaints Mr. is referring to are Revdex.com complaints and no way does it show the amount of business conducted on a daily basis relative the small amount of complaints. As you see, we clearly sent Mr. all of the documentation in case he 'misheard' a quantity, canceling the trial offer and HE STILL COMPLAINED. He did not try to reach us to confirm we had cancelled the order, he ran right to the Revdex.com website. Mr. was offered a promo company logo item which he gladly accepted. He then felt that was wrong for our company to give away this promotional item. I don't know of many companies that don't offer a company logo item when intending to do business with a potential client. His desired outcome (not to ship anything) was already done before any Revdex.com complaint. This complaint is invalid because there was no transaction between companies. There was no actual business done.

Customer Response • Apr 22, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I will agree to their claims of not sending me product or ever contacting me again I do not agree with the statement that I sent nasty emails (see attached email responses sent directly to the company) Also they stated above that they were only going to send me 20 quarts I heard 1 quart of product. The email they sent clearly states they were going to send me 40 quarts of two different products. They never mentioned the bill would come to approximately $1389.60 total dollars if they would have mentioned that I would have never agreed to any order. They were selling it was as a trial offer to use the product to see how well it worked in hopes you would purchase more in the future. I never once heard 20 quarts or 40 quarts of product or a dollar amount it was played out to be a sample of product to try not two cases of product. That's the deception that led me to contact the Revdex.com because I want this documented for my benefit and possibly anyone else they try to dupe out of $1400.00. Look at the cases filed against them through the Revdex.com that will answer all of your questions.

Chem USA Response • Apr 23, 2020

Once again, both parties agreed to not ship product BEFORE Revdex.com involvement. This matter seems redundant. The nasty emails include name calling were on Mr. behalf. He is right about the 40 quarts as he was proposed 20 quarts of EACH product. Being that he knows the full price means the pricing sent to him in the confirming email PRIOR to shipping was adequate for him to understand what the products would cost if he was *** with the products after the trial time. All in all, Mr. decided against a trial offer (reason we put everything in writing prior to shipping), knows full pricing (from same said email) and full quantities (from same said email). We would think Mr. would have said, "Thank goodness they send this email for my approval because I was only expecting 1 quart of each". 'Baiting and Switching' tactics as Mr. keeps referring to don't seem to be a trend aligned with a pre-shipping confirming email asking for written response in black and white. What does seem to be a trend is some people not fully listening to the offer, hence why our company sends out these e-mails in writing. We understand that a phone conversation taking place when people are generally busy may not be fully understood or heard correctly. All sales people use the same sales material which states 20 quarts of each. This Revdex.com matter AGAIN is not valid. There was no business transaction that took place. The only thing that took place was a solicitation to do business.

Customer Response • Apr 24, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I WOULD LIKE TO SEE THESE NASTY EMAILS THEY SPOKE OF I SUBMITTED EMAILS THAT WERE SENT AND I TOTALLY HEARD THE CONVERSATION I HEARD 1 QUART OF PRODUCT MAKES UP TO 20 QUARTS IS WHAT I THOUGHT SHE SAID AND I AGREE THANK GOD THEY SEND AN EMAIL BEFORE HAND OR I WOULD HAVE GOTTEN 40 QUARTS OF PRODUCT AND BEEN STUCK WITH THE BILL BECAUSE AS OTHERS HAVE COMPLAINED YOU HAVE TO JUMP THROUGH HOOPS TO SEND THE PRODUCT BACK AND RECEIVE CREDIT. SAY WHAT YOU WANT I THINK WE BOTH AGREE TO DISAGREE AND IM DONE SO CLOSE THIS CASE please I BELIEVE ITS WELL DOCUMENTED THAT NEITHER ONE OF US WANTS TO DO BUSINESS. SO WITH THAT THANK YOU AND HAVE A GREAT DAY.

Shady business practices!
My complaint is the same as the 44 other complaints about this company. Future Industrial really needs to be exposed for their shady business practices to protect other companies from the waste of time it takes dealing with them. Future Industrial gains backdoor access to your company's employees who do not have purchasing authority and who do not completely understand what they are agreeing to and then they send the stated product. Here's the kicker, they do not invoice until the 30 day return period (policy) has expired (trap is sprung). When the authorized purchasing agent questions the exorbitant invoice ($1,484.12) the Future Industrial representative gives the standard company line of B.S. about company policy and refuses to issue an RMA to return the product. Then what is really pathetic and "shady" is that they will then offer to work with you on the invoice by knocking off $500 to generate goodwill for a future business relationship. A future business relationship are earned not extorted.

Desired Outcome

Requested Action: 1.) Issue a RMA to return the product (my company will pick up the return shipping charge, as a goodwill gesture) and zero out invoice # TXXXXX. 2.) Remove my company from your call list.

Chem USA Response • Feb 18, 2020

Dear Mr.,

I am sorry to hear that you feel this way. Future Industrial has continually provided proof that all of our terms and policies as stated to your company in writing were honored throughout this process. We take all complaints very seriously and respond to your specific concerns herein.

Please note we do not gain "backdoor access to your company's employees". We were referred to *** Linden when asking who was responsible for ordering maintenance and janitorial supplies for your company. The sales representative also confirmed this with Mr.Linden before proceeding to discuss an order.

It is not a "kicker" that we "do not invoice until the 30 day return period (policy) has expired". We clearly state, in writing, "We are *** to provide you thirty days without invoicing for you to try our products" and "returns are only considered for this merchandise within 30 days of receipt". I am not sure how a "trap is sprung" when we proceed to do exactly what we say we will do, when we say we will.

In regards to your mention of an "exorbitant invoice" the order is invoiced as quoted in writing prior to the order being shipped. Prices were acknowledged by and quoted to Mr. Linden. The products are highly concentrated and pricing is within industry standards.

There is no "B.S." in a stated company policy that is provided in writing before we complete / ship an order. We do not refuse returns within the 30-day return policy time frame.

Although not obligated to do so, Future Industrial did propose to split the invoice and share the burden of your company's responsibility in this matter for a mutually satisfactory and amicable resolution. I am sorry to hear that you felt our good faith attempt to assist you was "pathetic" and "shady".

We cannot provide an RMA outside of our return time frame but will continue to honor our proposal of splitting the invoice for a credit and balance of $742.06 without a return being required. Upon receipt of payment in that amount we would consider the matter closed as satisfactory.

I have included herein the order confirmation email with the reply from *** Linden confirming the delivery address for the order, the proof of delivery clearly showing the time frame for invoicing and return, Invoice TXXXXX, and the email thread between our *** Service Dept. and yourself threatening to contact the Revdex.com if you were not given an RMA, even after explaining the policies and providing your employee's acknowledgement of this policy for your review. I await your response.

Customer Response • Feb 26, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
This response is the same response as the other 44 complaints. This company has this scam "down pat". If you are a business researching Future Industrial beware of your business dealings with them. I will turn the unapproved invoice over to our accounts payable so a decision can be made, pay the ransom or continue the dispute. Thank you Revdex.com of Florida for your help in exposing this company.

Chem USA Response • Feb 27, 2020

Mr.,

If our response to your complaint is the same as the other complaints you mention, it is because we are able to respond by providing documentation that corroborates our position. Mr.Linden was made aware of all the terms, conditions, policies, and prices for his order prior to shipping. Had he contacted our office within 30 days of receipt we would have allowed for a return without question.

The invoice TXXXXX is not a ransom, it is a valid request for payment of goods provided and as agreed with your company's representative.

Please inform your accounts payable that we will continue to honor our proposal to split the invoice and share the burden of your company's responsibility in this matter for a mutually satisfactory and amicable resolution.

Deceptive sales tactics. They offer samples of their products for trail, and then stick you with an inflated invoice.
Do not answer the phone if CHEM USA shows up. They use half truths to get you to agree to try their samples. If you like it, you buy it. This is explained in the fine print at the bottom of the confirm address page. They use a two confirmation email tactic to make sure you confirm twice. In the one, they make a small address mistake so you will be sure to correct it when you re-send the confirmation. Clever. I was told the product was $67.46, numerous times. Even in the Email. Only after the invoice came in, did I take a closer look and it read (10 per pack) and each pack was $67.46. Deceptive. Now I am looking at an invoice for $742.06!!! The woman that was now repeatedly calling me turns out is a collection agent. Just 30 days ago she was my sweet talking salesperson. She told me we had to take care of this or it would go straight into collection. She also told me she talked to my corporate office and they told her to tell me to go ahead and take care of this. (????) Yet, she would not tell me who she talked to at corporate, nor would she tell me her location or her last name.
Every complaint is the same, you only need to read a couple and you will realize you were taken a sucker too.

Desired Outcome

Unless in good faith to refund my purchase and take back the unopened and unused product, absolutely nothing. The only resolution is to stop these unethical business practices. I cant wait to hear the same old generic response about it was clearly stated, they were not "samples", and it was thoroughly explained to you. Garbage. You can tell this person is well prepared to defend their genuine disregard for upstanding business practices.

Chem USA Response • Feb 07, 2020

Contact Name and Title: ***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@chem-usa.com
I am sorry to hear you were not satisfied with your recent purchase. I assure you we maintain upstanding business practices and do not employ deceptive sales tactics. The intent of a trial order is to give you an opportunity to work with our product for 30 days before being invoiced.

As you have repeatedly mentioned throughout your complaint you were advised a packet price verbally as well as by email and saw it when you read the email, noting there were 10 packets at the quoted unit price. This is not deceptive, it is a quote that included both the quantity of items and the price per item. The product was delivered on 12/19/20 and invoiced at the conclusion of a 30 day period on 1/20/20 as it was quoted, and within the time frame that was stated, as you yourself acknowledged, at the bottom of the email we sent you.

The order confirmation email was sent as a final point of verification and to ensure all order details, prices, quantities, invoicing time frame, and return policies were received before we proceeded with your order. We cannot be responsible if the information provided was not read before you responded in acknowledgment of receipt. The reason we state everything in writing is to avoid misunderstandings.

Unfortunately the request to return the product did not come in until after our company's return policy time frame of 30 days had expired and an authorized return was no longer available. This policy was also provided on our email, "returns are only considered for this merchandise within 30 days of receipt".

I have included herein the confirmation email, proof of delivery, and invoice for your information and review.

Lisa was very professional, kind and courteous. We did had an issue, Lisa was able to come up with a solution without having to go through other people.

Even though we had a problem, which I might add was self inflicted, Lisa was focused on a win win situation. It is that type of problem solving that will have customers return.

Gina T. was very helpful in resolving my issues; even though the issue was my fault they did everything they could to make it right. Nice and polite customer service; Thanks Gina!

Chem USA Response • Sep 24, 2019

Thank you so much Kory for your review. We greatly appreciate your taking the time. In addition, we are happy that you were satisfied.

Company is involved in unethical sales and billing practices.
Future Industrial Products cold called me , asking to send free cleaning samples to trial. I initially refused because we have a corporate account. They pressed that it is free and would love to get the larger business. Email was a setup to get my approval for on record. When I received invoice, I was puzzled, and called. Since some product had been used, I offered to settle my bill under the condition, I received no additional product nor invoices. Paid was made. A few weeks later, I received another bill.
This is the worst, most unethical company, I've encountered in my many years of service.

Desired Outcome

Company honors its agreement, zeros my account and NEVER contacts me again.

Chem USA Response • Sep 10, 2019

The balance on the account has been credited out due to a partial payment agreement.
The account balance is now zero.

Customer Response • Sep 11, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
Company sent me an email confirming my account balance is $ 0.00 and it is now closed.

I appreciate your help in this matter!

Thank you

Targeted different individuals at company to give "Free Samples" which were later invoiced at very high prices.
Active sales personnel reached out to try a free sample of cleaning supplies. Being a skeptical customer, I made sure that the sample was a free sample and the salesperson said that it would be. The trial period was never mentioned on the phone (which I later found out was 30 days and then would be invoiced without any refunds). Over the phone they were clear that they wanted me to try the product and let them know what I thought. Without reaching out for my opinion of the product, or ever clearly stating the price prior to the invoice, I received an invoice for $1619.04 for some cleaning powder in cheap packets (one of which had broken in transit or packaging) of material that resembles OxiClean. I called the number on the invoice and spoke with a *** (I believe) and said I would like to return them since the price was not clear and I am unhappy with the customer service for the product and would not like to do business with them. They said they could not do any refunds but would give me a discount on some of the product. I asked if there is a shelf life and she said "No". I then asked to pay to ship it back to her and she refused. Overall, I think this is their business plan where they give "free samples" and are deceitful and omissive about the trial and billing details which is not fair to the customers and not a morale or ethical business model.

Desired Outcome

I would like to return the product and I agree to pay the shipping costs, and I would like the invoice "zeroed" out or cancelled.

Chem USA Response • Aug 30, 2019

Our company does not "target" individuals and we do not have, or offer "free samples". All new products are sent on a limited trial basis and same is communicated both verbally and in writing.
The terms were clearly stated, for your review and reply and only shipped after you replied to our order confirmation with the correct address to ship the order. At the conclusion of the trial period, your order was invoiced. Unfortunately you did not contact our company until 60 days from the date of receipt of the order and well after the trial and return period had passed. Although not obligated to do so, our Customer Service Dept. offered a 50% discount to the invoice as a one-time courtesy for a satisfactory resolution. We received a reply from you that if a return was not possible, then you "AGREE TO THE CREDIT AND REQUEST IT BE APPLIED TO MY ACCOUNT AND REINVOICED". At your request, it was applied, the invoice revised and email to you on 8/8/19. On 8/15/19 you advised us that it had been turned over to your accounting department.

Without authorization and outside of our stated policies you returned the products and in good faith, we accepted them and issued a full credit to the Inv. TXXXXX on 8/23/19.

Future Industrial acted in accordance with our stated policies and continually worked with you towards a satisfactory resolution.

I have attached all pertinent documentation mentioned above, including your order confirmation email and proof delivery. Also attached is the Inv. TXXXXX reflecting the credit applied for the return and a $0.00 balance. This matter is now considered closed.

They claim that they are sending free samples and then send a bill and demand payment. They give no indication of billing up front. Total scam job.
We were contacted by a sales representative who wanted to mail samples for free. We agreed to free samples and verified our shipping address. We were given unit pricing for the material should we plan to place an actual purchase order pending our satisfaction with the material (we are not satisfied). Instead, they sent an exorbitant amount of material, billed us an outrageous amount and have hounded us for payment, which we will not be making under protection of Attorney General and UCC laws. This company has an "F" rating on the Revdex.com (I've never seen that before), and clearly is the epitome of a scam.

Desired Outcome

We do not want to be bothered by this company ever again. We will not pay their invoice, as they deceptively attempted to manufacture a sale when the only agreement was for free samples.

Chem USA Response • Aug 27, 2019

In response to Mr. *** complaint, the two products sent to him were not represented as free or as samples. The invoice was issued, at the quoted price, and at the conclusion of a stated 30-day trial period. All sales representatives follow a strict script and are closely monitored on the phone. As Mr. himself stated in his complaint he was "given unit pricing for the material". He was also given the quantities. We did not send him an exorbitant amount of product. We sent him the quantity of product we confirmed with him in writing prior to his order being shipped. If the pricing was a concern, or outside of his maintenance budget, he should have communicated this to our sales and, or shipping dept. before agreeing to receive the materials. Instead he replied to an order confirmation email with all of these details, clearly stated, confirming his shipping address for the order. All terms, conditions, and the company return policy were clearly stated in written form for Mr. review and reply before his order was shipped.

This order was placed by Mr. confirmed in writing, and invoiced as quoted and stated to him before the order was shipped. Unfortunately he has resorted to filing a baseless complaint against our company in order to forgo his financial obligation. Future Industrial did not manufacture a sale and have acted in accordance with our stated terms and policies. Attached herein is the documentation that substantiates our response.

Chem USA, LLC d/b/a Future Industrial requests that the Revdex.com remove this complaint from their website as the documentation attached confirms that the complaint filed is not factual.

Customer Response • Aug 29, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
This is typical of Future Industrial & Chem USA's other responses to the dozens of other complainants on this site. We never issued any sort of Purchase Order or signed Order Confirmation. Our address was supplied under the impression we were receiving free samples, per Future Industrial's & Chem USA's deceptive sales tactics. Their supposed unit pricing was meant only to serve as a price list in the event that we chose to actually place a sales order (we did not) - not as any sort of quote or order confirmation. Again, we made no Purchase Order or otherwise Order Confirmation. Future Industrial's & Chem USA's choice to send free samples from Florida to California was purely a marketing ploy on their end to manufacture a non-existent and non-authorized sale. We do not purchase materials without Purchase Orders. Future Industrial & Chem USA have no purchase documents from us - only email out of context and their own crafted documents.

Chem USA Response • Sep 05, 2019

In response to Mr. ***'s rebuttal, I am still not clear on where in the documentation provided he finds that our products were represented as samples or as free. Our tactics are not deceptive. As you can see by our email we make sure to outline and clearly state the terms, conditions, quantities, invoicing and return policy time frames before any order is confirmed and shipped from our facility.

The email thread provided is clearly not out of context since it's only context is to confirm, in writing, an order placed over the phone. The order was authorized and clearly existent since Mr. *** replied to this 3rd and final point of verification. If he did not want to order products he should not have agreed verbally and later by email reply.

Unfortunately Mr. has filed an unjustified complaint against our company to forgo his company's financial obligation and in response, although not obligated to do so, we have issued a full credit to the Invoice TXXXXX in order to close this matter once and for all.

I have attached herein the $0.00 balance invoice and will consider this matter closed as uncollected.

Fraudulent Company... Requests to send samples... Then bills us... Refuses to take returns. Even within their time frame of being ok to return.
Early May one of our locations, Cortacre Egg Farm and the complex Manager, *** received a phone call from a company called American Research Khemicals... They are now apparently owned by Chem USA.

On this call, they offered to send *** free samples of a few cleaning items....

They then followed up that call asking *** to verify address...*** did so and corrected the wrong address they had...

Samples were sent... Upon receiving the samples, *** realized this was a company we have had a past situation with where they send free samples and then try to bill you later...

He called the company and asked to return the samples as he wasn't going to do business with a company that we have had experience with in the past... American Research Khemicals made *** jump through hoops on this (special shipping documents required by American Research)... Eventually we got the samples returned by the end of April...

The samples were then sent back to *** in early May... When *** contacted them again, they stated it was past the samples return date and they could not accept the return...

There are no order #'s.... The invoice they are trying to charge us under is VXXXXX.... In the amount of $1,528.56.. Dated 5/16...

We will not be paying this invoice... This company has been reported before with us...

Desired Outcome

Clear the invoice.... Quit contacting *** Farms, Inc locations... Take their unlawful/fraudulent business tactics elsewhere.

Chem USA Response • Jun 17, 2019

Document Attached***
Our company is not a scam and all terms, conditions, and pricing for orders are stated in writing before products are shipped from our warehouse. The prices are quoted and confirmed by email and any pricing concerns should be discussed prior to the order being confirmed.

This order was placed by phone on 11/19/18 with one of our sales representatives, verified by our shipping dept. and later confirmed in writing by Mr., Maintenance Supervisor. The products were sent to Mr. on a 30-day trial basis and same was stated to him in writing along with the product quantities, pricing, order return policy, and terms and conditions of his offer. He was informed over the phone and by email that he would not receive an invoice during the 30-day trial period but it was clear that he would be invoiced at the conclusion of the trial. At no time were the products represented as free or as samples and he even states on his complaint that we advised him of our policies in writing.

The emailed order confirmation contained product quantities, pricing, our company return policy, and the terms and conditions for the order. Upon his reply of "Thank you, we will give it a shot and see if it is something that we can use." (see attached) we proceeded to ship the order. The order was delivered on 12/06/18 and invoiced 30 days thereafter, as stated and quoted to Mr., on 1/07/19.

Unfortunately Mr. contacted our customer service department outside of the stated return time frame for the order. After reviewing the email and order details he agreed to pay the invoice and provided us with a PO# 99705. We received a check payment on 2/26/19 and the matter was closed as satisfactory.

Customer Response • Jun 18, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. is not an individual that has or that currently that works for Rose Acre Farms, Inc.

If this was a true agreed upon purchase, with po's and the required Rose Acre Farm's documentation, one would think that the supplier would actually have the true name of the individual that had "agreed" to make a purchase.

Customer Response • Sep 11, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my email response to the vendor.., I am not at the location where the POD is being requested from.

We will get this shortly.

Thanks

Chem USA Response • Sep 23, 2019

As you can see on the reply posted by *** on 09/06 ....American Research has still not been given proof of return. A09/11/2019 As stated in my email response to the vendor.., I am not at the location where the POD is being requested from.

We will get this shortly.

Thanks,

***

This complaint needs to be closed as there is nothing else we can reply. The consumer says they returned material but to date have not provided and signed shipping documents.

FREE SAMPLES COST $1484.12 AND WERE NOT AUTHORIZED BY ANYONE WITH AUTHORITY TO DO SO
THIS COMPANY SEARCHED OUT AN EMPLOYEE OUTSIDE OF PURCHASING TO OFFER FREE CLEANING SUPPLIES AND THEN SENT AN INFLATED INVOICE DEMANDING PAYMENT OF $1484.12.
$1349.20 FOR 20 PACKETS OF CLEANER (ULTRA ON SHOT CLEANER/10, ULTRA ONE SHOT DEG/ 10 )PLUS SHIP/HANDLING FEE OF $134.92 FOR A 4 LB BOX.
WE IMMEDIATELY TRIED TO RETURN ITEMS TO FIND NOT ONLY WAS THE ONLY ADDRESS PROVIDED A PO ADDRESS SO PRODUCT CANNOT BE RECEIVED BY THEM BUT THEIR REP "***" STATED THAT THE PACKAGE WOULD BE REFUSED AT THEIR DOCK.
THESE ITEMS HAVE STILL BEEN SENT BACK, AFTER THEIR PHYSICAL LOCATION WAS FOUND USING GOOGLE, UNOPENED, BECAUSE PURCHASING IS THE ONLY DEPT WITH THE AUTHORITY TO MAKE PRODUCT ARRANGEMENTS AND THIS WAS AN OBVIOUS SCAM.
WE HAVE BEEN HARASSED TO PAY INVOICE TXXXXX REPEATEDLY AT AN OBVIOUSLY INFLATED PRICE FOR SOMETHING THAT WAS STATED TO BE FREE.

Desired Outcome

THE UNAUTHORIZED PRODUCT REF# MXXXXX HAS BEEN RETURNED WITH GREAT EFFORT ON OUR PART AS THE COMPANY TRIES HARD TO HIDE ALL PHYSICAL ADDRESS' I WANT THE INVOICE #TXXXXX VOIDED AND NO FURTHER CONTACT FROM THIS COMPANY TO THERMAL STRUCTURES AS THE SEARCH OUT SOMEONE WITHOUT THE ABILITY TO MAKE PURCHASING DISSENSIONS TO SPEAK WITH AND PROMISE FREE PRODUCT

Chem USA Response • Aug 21, 2019

Document Attached***
Please note our company does not offer free products. The products sent to Maintenance Manager, *** were not represented as free or as samples. They were ordered by him on a 30-day trial basis and same was clearly stated verbally and in writing for his review. An order confirmation was emailed to him at the conclusion of his conversation with both our sales and shipping department to place and verify the order, respectively. The products were delivered to Mr. attention at Thermal Structures on 3/6/19 and invoiced, as quoted, 30 days thereafter on 04/08/19.

The prices and quantities of the ordered materials were quoted by email and all terms, including our company's 30-day return policy, were stated to Mr. prior to the order being shipped to his attention. Unfortunately we were not contacted until after the 30 days had passed and a return was no longer possible. In good faith, although the materials were returned without proper authorization and, or identification we accepted the return and credited the account in full.

I have attached for your review the order confirmation email, read receipt reply from Mr. Paredes, proof of delivery, and invoice reflecting a $0.00 balance after the return was processed.

Chem USA, LLC d/b/a Future Industrial Products requests that the Revdex.com remove this complaint from their website as the documentation attached confirms that the complaint filed is not factual.

Customer Response • Aug 22, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
This company has a track record of and deliberately contacted someone who does not carry any authority to authorize purchases. Mr. is in the Maintenance Dept and not the Purchasing Dept.
Once this purchase was discovered TSI made attempts to contact the seller to return the product. We were told by "***" that the product would not be accepted in an effort to keep TSI form making the return. If this was indeed a 30 day trail as their response states our request to return their unauthorized and unused product would have been granted.
I am one of 3 people authorized to make purchases within this company, not once was I contacted about making this purchase by Chem USA / Future Industrial and my attempts to return it were ignored and therefor denied.
This was not a legitimate purchase and the product has been returned with great effort to accomplish this. (Read previous complaint) The order on Invoice TXXXXX Ref. # MXXXXX has been returned via FedEx, was delivered to 2700 West Cypress Creek Rd XXX-XXX in Fort Lauderdale on 6/7/2019 and signed for by CADAMS (Tracking XXXXXXXXXXXX, attached)
Invoice TXXXXX needs to be voided or a credit issued for the amount of $1484.12, which is the amount invoiced. TSI is willing to accept our shipping charges to return the materials to Chem USA / Future Industrial and is also requesting that Chem USA / Future Industrial make our cr KXXXXX in active and that TSI is NEVER solicited by Chem USA / Future Industrial or any of its affiliates.

The only acceptable outcome is for our Invoice to be voided, the material has been returned with proof of delivery available and all future solicitations shall stop. To demand payment for something not legitimately authorized and that Chem USA / Future Industrial has custody of is UNACCEPTABLE.

Customer Response • Aug 26, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I need a copy of the voided invoice mentioned in Chem USA's response to completely resolve this matter.
Per their response it was attached but I do not have access to any attachment other that mine.
Once this is received I can check this matter as resolved.

Chem USA Response • Aug 28, 2019

As per Ms. ***'s request to send her the $0.00 balance invoice because she was not able to access it from the attachments we provided on Revdex.com website, we have emailed her the invoice directly and attached that email herein.

At this time the matter should be marked as resolved.

Daniella was very helpful and took time to review our feedback, provided good follow-up information and was extremely professional and courteous.

Business cold called my business for a month straight trying to get us to accept "free samples" of warehouse cleaner.
Finally after dozens of calls we agreed to accept and they were shipped. After 2 months we get a bill for $1500. I called them to start a return to which they refused so I FedEx returned the items and refused payment.

Desired Outcome

invoice credited and NEVER to be called again.

Chem USA Response • Jan 23, 2019

Please see our reply attached.

Customer Response • Jan 25, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
None of their response is related to the phone calls of them stating these were "SAMPLES" and never mentioned of a 30 day return policy if we weren't satisfied. Every bit of their sales practices are unethical which is why they have 56 complaints on Revdex.com.

Chem USA Response • Feb 13, 2019

With having over 1200 new accounts developed EACH year, the argument of 56 complaints (not from one calendar year) on Revdex.com are VERY low. This is not including repeat *** number of accounts which I am not going to disclose. As previously documented, all terms and conditions were agreed to and ALL of our employees sign documents as to never say the word 'sample' as we do not send out samples, only full size products to trial and our employees are always monitored as well as a second department not only verifies (verbally) sales, they email all prices, terms and conditions. I believe our company is being mistaken with another. I'm sorry this corporation has not fully looked at the documents already provided.

Customer Response • Feb 14, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The "business" if you would call it that is a sham. They fraud people into accepting their "product" being offered as "samples" then charge them after the fact. If you have a "F" rating from the Revdex.com it's because your a *** company. Move on and accept the fact that you run a piece of *** company.

OUR COMPANY RECEIVED PRODUCT TO SAMPLE YET WHEN WE RECEIVED AN INVOICE I INFORMED THEM WE WOULD NOT USE THE PRODUCT. THE COMPANY SAYS WE OWE 1600.00
WE RECEIVED PRODUCT WHICH HAS NEVER BEEN USED, AND WE REQUESTED TO RETURN THE PRODUCT UNDER FAIR PRACTICES AND UCC AND THEY HAVE SAID THEY DO NOT ACCEPT RETURNS. I HAVE INFORMED THEM I WILL FILE LAWSUIT IN JURISDICTION AND SEEK AN ATTORNEY GENERAL INVESTIGATION INTO THEIR COMPANY WHICH HAS A F RATING WITH Revdex.com.

Desired Outcome

Accept return of the product, credit the invoice, and cease this deceptive practice they have been doing under different named companies

Chem USA Response • Dec 11, 2018

Mr. agreed (verbally and electronically) to all of our terms and conditions, accepting a shipment of our signature line of products. He was advised of pricing, terms and quantities PRIOR to shipping. He and/ or his corporation simply do not want to pay their invoice. The company, specifically Mr. was verbally and electronically given of all of this information to which Mr. replied an agreement from his company email (docs included) before any shipment was sent. Our corporation has tried several attempts to work out an amicable resolution with Mr. who refuses to speak to us even offering personal cell phone numbers after he has facebook messaged some of our employees. He has only put in complaints and has not made any effort to speak.
After reviewing the documents, it is evident that Mr. has perhaps forgotten his agreement. As a chemical corporation, we can only have product out of our hands for 30 days. Mr. and his corporation failed to contact our corporation within that time frame. AGAIN, we have attempted several times to work with Mr. with no success. We still invite Mr. AGAIN to contact us back. In the meantime, Mr. has slandered our corporation in as many places as he could which has obviously taken more time than it would have to work out an amicable solution.

Solicited telephone sales - we are on the do not call list. Confirmed address with warehouse clerk via email - sent and billing for Unwanted Samples
On or about Aug 28th, our warehouse personnel, ***, was contacted by a telemarketer from Universal Solutions with a 30 day free trial offer of consumable products. An email was forwarded to employee requesting shipping address to which he provided.
This employee's tenor with our company was short lived. Hired 6.19.2018 and terminated 8.29.2018 and had no authority to accept any trial offer.
Our company has confirmed, telephone number registered on Do Not Call list 3/2/2018.
On Wednesday, October 17th, our office received an invoice from Universal Solutions via US Postal Service. The invoice was dated October 8th. Since it had no Purchase Order number, it was immediately recognized as unauthorized. Our AP personnel reached out to our purchasing department to confirm this was not an authorized purchase/delivery. Further searching, we did find the two boxed listed on the invoice in the back of our shop area.
Friday, October 19th, we contacted the telephone number on the invoice to arrange a return of the unopened boxes and was advised someone from *** would respond. The following Monday, October 22nd, we received a call from*** who advised us it was at her discretion to return products after the 30 day trial period had expired, and she does so frequently for an extra week or so, however at present, she was not so inclined.
We advised the boxes were unopened and not anything we could use with our business type (Cleaning degreaser) and offered to send them back again and again to no avail. She did forward a UPS note stating the package was 'left at front desk' which could not be accurate, as our accounting department sits at the front desks and had no knowledge of such, in fact these boxes quite likely were left at the front of our shop The "Received by" field references *** (who was no longer employed with us on 9/6/2018 the day proof on delivery, that employee was no longer with us at that time.

We thought it odd that a business to business transaction would be so difficult and found online this company is notorious for this exact shady practice.

Desired Outcome

Full credit to invoice forwarded. We have suggested numerous times - the product is sealed, unopened and we would like to return. Foiled packets are sealed as well as boxes. We don't want it, it was unsolicited and we want it gone. Take your product, refund the invoice as requested.

Customer Response • Nov 09, 2018

Document Attached***
Controller *** contacted our Controller and resolved matter in a most amicable way. She was willing to discuss the details to determine a positive resolution for both parties.
We are pleased with her professional attitude and look forward to perhaps considering Universal Solutions in our future purchasing.

Jessica T. was very helpful and understanding when I spoke with her this morning.

Deceptive sales practices claiming sample products, but then invoicing at an outrageous amount once the "trial period" ended.
Company contacted our employee over the phone offering to send free sample products. Our employee declined verbally, but then the Company emailed our employee confirming ship address, which our employee did not respond to. The Company sent the products regardless. Once received by our employee, he did not return them as he was told they were free samples. After30 plus days, we received an invoice for $***. We investigated and it was determined that at the bottom of the email in fine print, there was a blurb 7 sentences in that told the product was not free and an invoice would be sent after the trial period. We contacted the company to return the products and was told that we could no longer return them after 30 days. Furthermore, the email says that the freight is complimentary, however we were charged a $*** ship/handling fee. This Company's practices are deceptive and borderline illegal since they were explicitly told not to send us the products.

Desired Outcome

We would like the invoice credited for the full amount.

Chem USA Response • Oct 01, 2018

As Ms. says quoted from her response "in fine print, there was a blurb 7 sentences in that told the product was not free and an invoice would be sent after the trial period. We contacted the company to return the products and was told that we could no longer return them after 30 days.". We. as a company, thoroughly try to avoid a situation like this. Ms. did not place this order. The order was placed by *** whom did more than likely did not inform Ms. of the proper conversation which took place. At no time, does our corporation profess to send out 'samples'. The order (2nd order from this company, first order was paid in full) was sent out on a trial basis of 30 days. The order in question was placed in June and at no time was there a discrepancy until September (90 days later). Being in the chemical business, we cannot resell products out of our quality control over 30 days, hence why we send that out in an email. We have documentation that the email with all policies was read by the party complaining, although Ms. has already acknowledged that same email. It is not a blurb, it is a conditions and terms. All of that aside, free shipping is offered as in our email if you reconfirm your address. Because of only a read receipt only, our system did not automatically take of the shipping fees. *** is hefty on shipping fees and charges for rerouting if the address is wrong which is why we offer this option. These are not our fees. In good faith, we will deduct the shipping fees AND invite Ms. to give us a ring to settle the account. We apologize for any misunderstanding as is never our intent. This is specifically why we send out an email with terms and conditions and do not release any orders unless we know it was either read or responded to. In addition, we monitor all sales and the word 'sample' is forbidden by our sales force since we only offer full size products for 'trial' which is followed by an invoice. All employees have signed to not ever say the word sample and are fully aware we do not offer sample sizes. In addition, a second party, our warehouse offers a second verification call to every customer on EVERY order to explain in detail the terms and conditions and follows that up with an email. Selling companies products is not deceptive. We cannot, however, offer companies over 90 days of a trial on full cases of products as we incur all costs of shipping and product on open invoices. We understand Ms. is in a position to handle this although she was not the person who ordered and might have been misinformed. The fact that this product was agreed upon in June, Mr. might not have recollection of the terms. We are all busy. In his position, I'm sure that this could have slipped his mind and he has a different memory of what really took place upon the agreement. That being said, we again, invite Ms. and/or Mr. to contact our office so we may mutually agree to settle this for both corporations. Again, apologies for any misunderstandings.

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Address: 4443 Lyons Rd STE 209, Coconut Creek, Florida, United States, 33073-4388

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