Cheryl's

I have called the customer and let her know we rarely substitute but do have a policy surrounding substitutions.  The only way to 100% verify what each individual received would be to call each one of them and she did not want us to do that.  I offered a discount on the order and the...

customer accepted.

I reviewed the...

response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I appreciate that Cheryl’s finally did get back to me and did the right thing. However they did ignore my emails for a very long time which was unacceptable and caused me to contact Revdex.com. Only after contacting them by Facebook did I get any response. But I hope to receive some nice cookies and will be willing to Oder from them in the future.

We are very sorry that your order arrived just before Christmas on the 22nd when you had requested delivery on 12/18.  We unfortunately experienced some unforeseen issues with a new system that was implemented in the fall and also some staffing challenges at our distribution center.  We...

have a training opportunity that is being addressed with agents to ensure we provide a consistent message to our customer.  The agent that told you we could refund the $16.98 to your credit card and send a $30 savings pass to replace the Groupon was correct.  The refund and savings pass were both processed on 12/21.  Please contact us if you have any other questions or need further assistance.  We are so sorry for your inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

RE: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #[redacted] The $24.99 refund back to my credit card posted on 01/30/18, but the promised $25.00 credit certificate just arrived in the mail today, 02/09/18. Now that it has been resolved to my satisfaction, you can close Complaint #[redacted].But, I am extremely dissatisfied that the Revdex.com would take it upon themselves to close this without allowing adequate time for the promised resolution to arrive.[redacted]

We experienced delays with some of our deliveries due to a new system implementation in the fall that caused us some unforeseen issues and we also encountered some labor challenges in our distribution center which affected this customer’s order.  We are very sorry for the delay especially since...

this was for an event that was already planned.  We have issued a full refund for this order and apologize again for the inconvenience this caused.  We encourage customer to reach out to our Customer Service via our Contact Us feature on our website if there is anything further we can do.

We are very sorry your item was not delivered by the requested delivery date.  We experienced some delays in deliveries due to some issues we encountered with a new system that was implemented in the fall and had some challenges with staffing in our distribution center which compounded our...

difficulties in meeting all requested delivery dates.  A refund has been initiated for the entire amount and the customer should see the credit within 7-10 business days to their Apple Pay account.  We are very sorry for the inconvenience you were caused.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
Dawn Lewis

Thank you for your prompt attention to my concerns. It seems that no further action may be required. I've attached the two email communications that I sent to Cheryls from (1/11/18 and 12/22/17) and the response email. I received another email later in the evening that I would also receive the...

remainder of my cookie order. The tracking details listed 1/14/18 as the date to receive my package. At this time I see no need to take this matter any further. I'm going to trust the company to do as they have said they would do. I only asked to receive what I had paid for, but they have promised to make ammends. Thank you very much for your consideration and time. You've been so very helpful.

We are very sorry that you did not receive your order as the tracking shows it was delivered on 12/20.  The tracking for the other item on your order shows it was delivered on 12/23 so we are sorry for the delay.  Per your request we are refunding your account for $79.98 for the order you...

did not receive and for your other item arriving later than requested.  We are so sorry for the inconvenience you were caused.  Please let us know if there is anything further we can do for you.

Your feedback is of the utmost importance to us, as we want you to have a positive experience.Please accept my personal apology for the late delivery of your gift and the confusion surrounding the tracking of your order.We have issued a refund of $155.94. You should be able to view your refund in...

your online account within approximately 1 to 3 business days.We have also issued two savings passes via your email address on file.Thank you again for your important contribution to our company. I truly appreciate your business and comments, and look forward to the opportunity to better serve you in the future.Sincerely,Cheryl's

First, I have NOT been contacted by The Popcorn Factory. The person or persons who indicated this are liars!!Second, nothing has been resolved!! Again, the person or persons who indicated this are liars!! In fact, I have sent multiple emails to both The Popcorn Factory and 1800Flowers with NO response, and I have the emails to prove it. Yet again, these companies are being dishonest. They lack professionalism, customer service, ethics, and respect!! This is ridiculous, why cannot anyone just pick up the phone and call me instead of telling lies, and treating me like I am a nobody?!?!?These companies screwed up, now they need to own their mistakes and fix the problem!! I can still, and will, call the authorities if I cannot get this resolved...and I want a SUPERVISOR OR MANAGER!!

We have double checked all correspondence that comes in to our email system and do not find anything from the customer's email address provided in this complaint and also the email address that is tied to her account.  There are notes from the call agent where the customer requested to have the...

ship method expedited and that was done.  We do not send confirmations when a ship method has been changed or a message has been updated unless we receive the request from the customer verbally or via email.  Since we did not receive an email we were unaware this request had been made.  I will send a follow up with the requested information to the customer today, May 22nd.

Order [redacted] has been refunded in full. The refund was processed on 2/18/16 in the amount of $26.98. A savings pass in the amount of $30.00 was emailed to the customer on 2/18/16.

We are extremely sorry your orders arrived later than requested.  Unfortunately we experienced some delays due to a new system implemented in the fall and also some staffing challenges in our distribution center.  We apologize that your order was effected by those issues.  We have...

initiated a full refund for all three orders that were delivered late.  You should see these credits within 3-5 business days.  We are also sending you a savings pass to replace the one used on one of your orders.  Again, we are very sorry for the inconvenience and please let us know if there is anything further we can do for you.

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]

Too many errors have been made on this entire first transaction with this merchant to date and until my REFUND is hard posted to my account this complaint is to remain OPEN.  I check my account on a daily basis and just DISPUTED this transaction with my bank since the charge has hard posted to my account for $127.96 however no pending credit is reflected yet?!  Also since the shipping address is incorrect I do not expect to receive any shipments form this merchant since they are too cheap to have any shipments STOPPED and RETURNED to shipper for fedex smart post tracking #[redacted] to date.  Apparently they do not need sales since they ship to incorrect addresses and do nothing to resolve the issue but claim refunds have been processed.  The corporate office was so passive in their response to my complaint I get the feeling they are not concerned at all for Customer SATISFACTION.  Only excuses are made for WHY incorrect items are not addressed and fixed to avoid exactly this type of transaction situation.  Will never refer anyone I know to this merchant or any affiliated companies if they can not process transactions involving money accurately!!!!!

We apologize that the one of the customer's items arrived one day later than requested.  A refund for shipping of $6.99 has been initiated and will be seen as credit to her credit card within 3-5 business days.  The offer that the customer purchased in December was for Passport at a...

special price of $19.99 and then she would be sent a $10 Rewards card and 6 free cookies within 4-6 weeks.  She purchased Passport on 12/11/17.  We are sending the 6 Free cookies with the $10 Rewards card to the customer and she should receive this item next week.  The customer can certainly contact us at 1-800-443-8124 or email us at [email protected] if there is anything further we can do for her.

We are very sorry that 3 out of 5 orders delivered later than requested.  We have refunded the late orders in full and sent savings passes to replace gift cards that were used on these orders.  We apologize for any inconvenience she was caused.

[redacted] Sent: Friday, December 22, 2017 11:22 AMTo: [email protected]: Fwd: RefundThe continuing saga. I had gotten no response since I started calling and emailing 12/15. Last night and this morning they have sent 2 emails but...

they have not addressed resolution as I requested given the delays and lack of response before this. Sent from my iPhoneBegin forwarded message:[redacted]Date: December 22, 2017 at 10:32:08 AM ESTTo: [email protected]: RefundInsult to injury. You are now telling me to track my order. It’s so old that the tracking information disappeared. I have been asking for the name of the person who signed for this (in a large office tower, not at the suite you were to have this delivered to) and you haven’t responded. I am asking for an apology and credit to my card for the ** and [redacted] orders. Sent from my iPhone