Cheryl's

Please accept my sincere apology for any confusion that may
have occurred in regards to
your order. Your comments and suggestions are very important to us, as we want you to have a positive experience. 
 A refund of $40 has been issued to you account. You should
be able to view...

this credit
in your online account within 1 to 5 business days. 
 I will also be forwarding an original updated receipt of the
purchase including taxes today. You will receive a separate refund receipt via
email within approximately 48 hours.
 We value your business with Cheryl’s: therefore, I am
sending you an electronic
Savings Pass/Gift Card towards a future purchase. The
savings pass will be emailed to you within 7 business days.
 
Thank you for bringing this error to our attention and I
hope we can earn your trust
in the future.

We are very sorry for your experience with our call center and apologize that you were disconnected when agents tried transferring your calls.  We are very sorry your items delivered later than requested.  Unfortunately we encountered some unforeseen issues this year with a new system that was implemented in the fall and also experienced some challenges with staffing in our distribution center.  Those items combined caused some shipping delays and we apologize that your gifts were effected.  The item for DU Assoc was delivered on 12/26 and signed for by [redacted]  The other item for [redacted] was delivered on 12/18.  We have issued refunds for both of those orders in full for an amount of $83.76.  You should see that credit within 3-5 business days to your PayPal account.  Again we apologize for the inconvenience you were caused and if there is anything further we can do for you please contact us.

We are very sorry your item did not deliver until 12/27.  Unfortunately we encountered issues with a new system that was implemented in the fall and also had some staffing challenges at our distribution center so some of our items were delayed in shipping timely.  These delays also...

increased our call volume greatly so we apologize you had long wait times.  A full refund was issued on your order on 12/27.  We are very sorry for this inconvenience.