Chesmar Homes

We just signed and started moving in, unfortunately. I agree with others in this thread, the response to repairs is terrible. Once you sign then they consider themselves done with you. There were many issues during the building process, you will need a whole roll of blue and green tape. They will fix enough to get you to sign but anything after that you are on your own.
If you are looking to build, do yourself a favor and look for a different builder. If you have started the process with Chesmar do NOT sign until they have fixed everything.

We have contacted Mr [redacted] and all of Mr***'s concerns are being addressed and dealt with appropriately Sincerely, Chesmar Homes

To whom it may concern,Thank you again for helping Mr [redacted] 's resolve his concerns about his home.I have met with Mr [redacted] s and inspected the drainage at his home We have agreed to install a drainage system in his yard.We anticipate that the drain will be installed by the end of next week.Thank you,Larry [redacted] Director of Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Chesmar Homes is appreciative of the patience shown by the [redacted] family Chesmar Homes continues to work with the flooring vendor/installer and the home buyer to bring about as agreeable as possible resolution for this customer At this time and in this effort, the Chesmar Homes’ and the vendor’s Customer Service Managers are attempting to set an appointment with the homeowner at their home to discuss

We have contacted and met with Mrs [redacted] We are addressing her warrantable items and will be staying in contact with her until they are completed Sincerely, Brian B [redacted] Customer Service Manager Chesmar Homes

Revdex.com:I am done dealing with this Of course I get nothing, I'm just out a lot of money [redacted] was so willing to help, gave me hope, then nothing, Chesmar Homes is too arrogant to worry about a middle class homeowner whose property was damaged due to excavating their development for $200,000-$250,homes I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Not saftisfactory at all...just gave up Thank for your help Regards, [redacted] ***

Chesmar has been in contact with homeowner multiple times through the past few days to bring mutual resolution to the concernChesmar and homeowner have reached an agreement satisfactory to both parties and that plan of action is in place

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Our Customer Service Representative and Area Manager met with [redacted] todayThey were able to discuss the concerns and will get the appropriate contractors to the home to make the necessary repairs in the next few daysWe will follow up when repairs are completed *** [redacted] Director of Construction Chesmar Homes Houston [redacted]

There was an unfortunate scheduling miscommunication
pertaining to Thursday, August 21, I did speak with Mr*** on the phone that day and we exchanged emails that afternoonThe new tile for replacement was not scheduled to be in Houston until Thursday or Friday 8/28,We did receive confirmation that the tile came in early and Mr*** and I set a first appointment to begin replacement on Thursday, August 28, 2014.
As of this morning, Thursday, August 28, 2014, the tile crew is in the home starting the removal process and will begin the replacement process this afternoonThe replacement of the tile will take a minimum of two days as myself and Mr*** have discussedThis will allow use to the majority of the home even while the replacement is in processThere will be a follow up appointment scheduled to replace trim and paint touch up and we will work with the ***'s to do this with as little interruption as possible on their work scheduleMrs*** confirmed that she will be available on Friday, August 29, and that should allow us to finish the tile replacementAll scheduling will go through myself or our Area Man*** to help maximize appointments
We will be in contact with the ***s' to make sure that the work is complete and to their satisfaction in a timely manner.
*** ***
Director of Construction
Chesmar Homes

Chesmar Homes has some of the highest standards in the homebuilding industry and is known for taking care of Chesmar customers. We are very sorry that Mr*** is not happy with his floor. A Chesmar representative examined the floor. The installer, *** *** sent a representative to look at the floor, and an independent inspector examined the floor. All three came to the same conclusion regarding the dents in the floor. There was nothing wrong with the floor and the damages were most probably caused by the homeowner’s dog. Moisture levels could never have anything to do with the type of damage caused to the floorThe wood flooring is San Marino brand, manufactured by *** of which *** *** has installed 486,Square Feet, in the past month period, in the state of Texas. Both the manufacturer and installer are highly respected companies, producing and installing thousands of floors each year. Their dedication to customer satisfaction is equally highWe understand that Mr*** is not happy with the conclusion reached by Chesmar Homes, *** *** and the independent inspector. While the associates of Chesmar Homes would much rather have Mr***t happy with his home and with Chesmar, we don’t believe that replacing the floor is the right thing to do. It’s like asking a car dealer to fix a car that was damaged by hail or accident. Mr***t has the option to use the mediation service Chesmar provides as part of the 2-Warranty program. He has been supplied with the contact information by MrJeff ***, Chesmar’s Customer Service Manager. Don ***, CEOChesmar Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintThe reason I still do not accept this response is because I raised the issue since day oneAs I noted in the original complaint the first person who came to my house made a dent with the finger nailsI questioned the strength of the floor and how easy couldE damageThe question was a swred by sending an inspector every other month until the conclusion reached a neglect on my partI have a daschind that stays most of the day outside and weights pound and another one that weights about How is possible that a dog tha size puts dent on the floor and I be neglectThey also mentioned shoe hillsI have to tell people to take the shoes off before they enter my home? The humidity does have something to do according to research if it was installed under heavy humidity the floor could be softI'm asking to see the paperwork for the floors and humidity levels while it was installed I still yet to receive themI saw floor replacements taking place in the model home who has the same floor I doA designer paid the the home seller talked a neighbor out of ordering that floor because of trouble they were having I still stand by that Chesmar didn't send a representative to any of the inspections. The sheet to take care the floors was never given to me until the third party inspectionif I have to stay with this floors can at least I get replacement for the ones that need to be replace regardless of the amount and start from scratch? If I can't get the humidity levels of the floor at installation give me the reason why not? I asked also for an engineer inspection to ensure that the foundation is not the one creating the humidity what is the answer to that?I believe that my house was built to great standards but the floor was not of great qualityI want to know whyIs it the humidity of the floor quality I don't think that's much to askI know and my conscious is clear that my God knows I'm not doing this is an effort to do wrong to the companyI really believe if I was completely and honestly being brief on how the wood floors supposed to be taking care and the possibilities I would probably taken a different route.
Regards,*** *** a sad customer *** ***

Referencing: ID *** from Mr*** ** *** ** *** *** *** * ** ***, dated July 7, Greetings, We regret that the Harris family has been inconvenienced and frustrated with this
issue at their new homeChesmar Homes has been in contact with the Harris family regarding this issueAt the home owner’s request, and in accordance with the Chesmar's warranty process, a service ticket was generated for the issue. A Chesmar delegated plumber was dispatched to view the line with an optic camera. The line was found by the plumber to be clear, exhibiting no breaks or debrisThe toilets flushed properly and no repairs were deemed necessary. This particular issue has been addressed, resolved and the service request ticket closed outWe want the Harris family to enjoy their new home to the fullest and appreciate their patience during this issue. They have our contact information and we encourage them to call us directly if they have concerns in the future. Thank you, *** *** Director of Communications

A Chesmar Homes Customer Care representative has been in touch with the customer to set an appointment to go over the customer's concerns

To whom it may concern,Our VP of Sales and Marketing, Seth ***, called Mr*** to discuss the complaint regarding the home we are building for him. Unfortunately, the rear-brick option was not selected as part of the contract, and is not available to be added at this time.We offered to
transfer Mr*** to another lot where the home could be built with that option included, or if he chooses to cancel his contract on this home, to return all his earnest money. Mr*** indicated he would think over his options and let us know his decision.We regret that this situation occurred, and apologize to Mr*** for any frustration this has caused

Ref: #***In response to the customer’s August 22, emailed complaint, a Chesmar Homes’ representative accompanied a *** *** representative to inspect the wood flooring concerns at *** *** ***During the inspection, it was noted that the issues of concern were
caused by the customer’s dog as well as various homeowner related damages*** *** set up a flooring inspection within their company and as a result offered to replace boards free of chargeThe customer refused the repair, and insisted that a third party flooring inspection be conducted ***e, inc., a third party flooring inspector, conducted an inspection and concluded the damaged flooring was due to customer abuse (100%)When the customer received the inspection report results, he again demanded something be done to resolve the damaged flooring issue Chesmar Homes and *** *** offered the original resolution, of replacing boards. The customer again refused and filed this complaintIn accordance with the stated warranty, wood flooring damage caused by the homeowner or a pet are not warrantable issuesThe offered resolution was denied by the homeowner, and Chesmar Homes has closed the warranty ticket on the complaintRespectfully, Jeff ***, Chesmar Homes Customer Care Manager Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. While only one of the items has been completely addressed, I will hold them at their word they will fullfill their obligation to correct warranted defectsIt took several days for them to even contact me and took five days after contact to have a Chesmar representative personally come to discuss the issues. Not especially great customer service but I guess something is better than nothing

To whom it may concern,
Thank you for forwarding the *** concerns to us. We certainly regret whenever a customer chooses to cancel their contract
We received their cancellation request today and have expedited the refund process. We expect to have a check available for them to
pick up at our model home next week
Thank you,
Seth T***
VP Sales and Marketing
Chesmar Homes
***

Chesmar Homes Customer Relations has been in contact with the homeowner and their concerns are being addressed.