Chesmar Homes

Chesmar Homes is appreciative of the patience shown by the [redacted] family.  Chesmar Homes continues to work with the flooring vendor/installer and the home buyer to bring about as agreeable as possible resolution for this customer.  At this time and in this effort, the Chesmar Homes’ and the vendor’s Customer Service Managers are attempting to set an appointment with the homeowner at their home to discuss.

We have contacted and met with Mrs. [redacted] We are addressing her warrantable items and will be staying in contact with her until they are completed.
Sincerely,
Brian B[redacted]
Customer Service Manager
Chesmar Homes

The Customer Service department is looking into all the items mentioned and will be addressing them, per the 2-10 warranty given at closing, with the homeowner.
Sincerely,
Chesmar Homes

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

To whom it may concern:
 
Thank you for forwarding Mr. [redacted]’s complaint to us regarding the drainage of his yard.  I have scheduled an appointment to meet him at his home this Thursday, January 21st, to better understand their concerns.
 
I look forward to meeting with them and...

will send an updated complaint response on Friday with our plan of action.
 
Thank you,
Larry [redacted]
Director of Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

We have contacted Mr. [redacted] and all of Mr. [redacted]'s concerns are being addressed and dealt with appropriately.
Sincerely,
Chesmar Homes

To whom it may concern,Thank you again for helping Mr. [redacted]'s resolve his concerns about his home.I have met with Mr. [redacted]s and inspected the drainage at his home.  We have agreed to install a drainage system in his yard.We anticipate that the drain will be installed by the end of next week.Thank you,Larry [redacted]Director of Customer Relations

Chesmar has been in contact with homeowner multiple times through the past few days to bring mutual resolution to the concern. Chesmar and homeowner have reached an agreement satisfactory to both parties and that plan of action is in place.

Chesmar Homes CT has reviewed the comments and items specified in the Customer Statement both with our internal warranty personnel as well as with our original tile installer ([redacted]).  Both had made a subsequent visit to our homeowner’s residence to inspect the installation of the...

tile.  Based on these inspections and taking into consideration the industry standard guidelines as established by [redacted], Chesmar and [redacted] are in agreement to replace fifteen (15) of the disputed tiles.  While these tiles do not represent installation defects in excess of [redacted] standards, both Chesmar and [redacted] feel as though the distortion is enough to warrant replacement.  Chesmar and [redacted] stand ready to perform this warranty work when agreeable with our homeowner.

We have contacted Mrs. B[redacted] and have worked through the details of the lack of communicat**n issue's and the cancelat**n's from our sub-contractor. We have agreed on a better date and time frame to help with the situat**n and to complete the work we have agreed to perform under her...

warranty.
Thank you,
Brian B[redacted]
Customer Service Manager
Chesmar Homes

Chesmar Homes has addressed the issue with the homeowner and has come to an agreement to resolve the problem. The resolve is underway and should be completed to the customers satisfaction.
Thank you,
[redacted]
Customer Service Manager

Our Customer Service Representative and Area Manager met with [redacted] today. They were able to discuss the concerns and will get the appropriate contractors to the home to make the necessary repairs in the next few days. We will follow up when repairs are completed. 
 
[redacted]...

[redacted]
Director of Construction 
Chesmar Homes Houston 
[redacted]

Revdex.com:I am done dealing with this.  Of course I get nothing, I'm just out a lot of money.  [redacted] was so willing to help, gave me false hope, then nothing,  Chesmar Homes is too arrogant  to worry about a middle class homeowner whose property was...

damaged due to  excavating their  development for $200,000-$250,000 homes. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Not saftisfactory at all...just 
gave up.  Thank for your help
Regards,
[redacted]