Chester County Moving & Storage

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
First, I was required to sign and pay according to their movers before they moved anything off the truck, thus holding my possessions hostage until I paid and signed, what I was told was a receipt of goods.  Who and when did I tell what happened?  there isn't anywhere on the claims paper to put what I saw happen.  My next step is going to be contacting an attorney and the Pennsylvania Utilities Commission about this company.  Their blatant disrespect for my family and my belongings is just pitiful.  
Regards,
[redacted]

Hello,The attachements are as follows:1. Photos of the mud tracked through my home by the moving crew along with an email from the company with no mention of having offered booties, as they claim they did.2. Our moving estimate with no mention of having to spend over $130 on paper pads.Thank you![redacted]

In response to the complaint filed by the [redacted] family, we are extremely sorry to hear that they were displeased with our services and at this time have decided to refund the $100.00 security deposit.
It was an unfortunate turn of events and we here at Chester County Movers are unhappy with...

the final outcome, therefore we will continue to remodel our practices and procedures to continue to satisfy our clientele.
Thank you 
Jessica C[redacted]
Chester County Movers

Dear [redacted],
As of January 30, 2015. We reversed $150.00 to Mr. [redacted]'s card ending in [redacted]. Please have Mr. [redacted] check with his card carrier or bank. Chester County Movers are here to assist in anyway we can, to bring conculsion to this matter. 
Thank You,
Sandra S.
Quality Control
Chester County Movers
[redacted]

"I hired Chester County Moving and Storage to transport my furniture from two locations into my current home. They arrived nearly three hours late with a truck that was too small to hold all of the furniture that they agreed to...

move."
[redacted] was scheduled for a move on Tuesday June 28th, 2015 with a start time of 3-4:00 pm. It was explained to [redacted], when she secured her move with our company, that there was a job before her and it was possible that it would go over in time. This is why the movers were late. Our crew leader attempted to contact [redacted] several times to inform her of the time change, all calls were never answered. [redacted] received a 16 foot truck which holds an estimated 550 cubes. When [redacted] secured services she never mentioned that her furniture was larger then most, so we sent a truck to fit the items that were listed which totaled an estimated 345 cubes.
"These items were specified in our contract and included a sectional sofa, coffee table, end table, fireplace mantel, armchair and two wardrobes. The furniture that was unable to fit into the truck was left behind. "
While at the first pick up location, [redacted] added additional items to her list, even after the crew leader explained that it may cause an issue at the second location. [redacted] told him to proceed with the move. [redacted] signed an additional items waiver, stating that there were items that were not listed.
"I spoke with the company's supervisor and she agreed that the company would follow up and move these items at no additional charge."
We were going to send a couple of guys out to her residence , and then [redacted] herself brought it to our attention that our crew stayed an additional 1.5 hours at her location the night before for no charge. That is  $146.25 worth of services rendered, therefore if she would like us to dispatch a crew it would be a four hour minimum.
"In addition, the furniture that was moved sustained significant damage, as did my home. I have these photos available. When I refused to pay for the service, I was told that if I did not pay in full, the movers would not unload my furniture and would take it back to their storage facility."
[redacted] was informed via the telephone on the day after her move, that even though no damages were documented, we could file a claim but it would take anywhere from 60-90 days in total to process the claim. [redacted] then stated "That is fking ridiculous I'll get my money somehow." It clearly states in our contracts that the unload will not begin until payment is made in full. [redacted] signed that contract , so she was well aware of the process.
 
"I paid in full. I have attempted to contact the company several times in order to have the rest of my furniture delivered as specified in the service contract. They will not return my calls."
[redacted] called the office the following morning and the issues at hand were addressed. The issue was then followed by an email response. We are handling [redacted]s damage claim in the order it was received. [redacted] not only paid for services rendered, she also received additional services at no charge. [redacted] is not due a refund and her damage claim will be processed in the order it was received.

On March 13, 2017 Estimator contact the customer in regard to his request for moving services. The customer was provided an estimate via telephone and asked if the estimator could send it via email to further review with his wife. The customer called back at 11:06am and was ready to book his move...

for 3/15/2017 with an arrival time between 9-10:00AM. He was notified, in order to book a move with us we require a $100.00 security deposit which non-refundable and deducted from the estimate he was provided. The customer proceed with the providing payment information and was advised that he would receive an email with the receipt from the transaction. The receipt also states that the security deposit is non refundable. At 12:15pm the customer contact the estimator and told him that he wanted to cancel the payment because he charged the wrong card and also that he needed to switch his move date but was unsure of the new move date. The estimator then told the customer that he would have the supervisor on duty contact him. Within the hour the supervisor contacted the customer requesting he send an email authorizing the changes he is requesting. He then states he never told the estimator any of that and he told him he wanted to canceled. Again the customer was kindly notified that the security deposit is non refundable and the estimator provided the information upon securing the deposit. The customer was upset and speaking loud about getting his deposit back and said that he will contact the Revdex.com and disconnected the call. We here at Chester County Moving and Storage have customer standards and value them to the utmost. At this time will refund the $100.00 security deposit because we do not want any negative burden hindering business. Thank You.

"I hired Chester County Moving and Storage to transport my furniture from two locations into my current home. They arrived nearly three hours late with a truck that was too small to hold all of the furniture that they agreed to move."[redacted] was scheduled for a move on Tuesday June 28th, 2015...

with a start time of 3-4:00 pm. It was explained to [redacted], when she secured her move with our company, that there was a job before her and it was possible that it would go over in time. This is why the movers were late. Our crew leader attempted to contact [redacted] several times to inform her of the time change, all calls were never answered. [redacted] received a 16 foot truck which holds an estimated 550 cubes. When [redacted] secured services she never mentioned that her furniture was larger then most, so we sent a truck to fit the items that were listed which totaled an estimated 345 cubes."These items were specified in our contract and included a sectional sofa, coffee table, end table, fireplace mantel, armchair and two wardrobes. The furniture that was unable to fit into the truck was left behind. "While at the first pick up location, [redacted] added additional items to her list, even after the crew leader explained that it may cause an issue at the second location. [redacted] told him to proceed with the move. [redacted] signed an additional items waiver, stating that there were items that were not listed."I spoke with the company's supervisor and she agreed that the company would follow up and move these items at no additional charge."We were going to send a couple of guys out to her residence , and then [redacted] herself brought it to our attention that our crew stayed an additional 1.5 hours at her location the night before for no charge. That is  $146.25 worth of services rendered, therefore if she would like us to dispatch a crew it would be a four hour minimum."In addition, the furniture that was moved sustained significant damage, as did my home. I have these photos available. When I refused to pay for the service, I was told that if I did not pay in full, the movers would not unload my furniture and would take it back to their storage facility."[redacted] was informed via the telephone on the day after her move, that even though no damages were documented, we could file a claim but it would take anywhere from 60-90 days in total to process the claim. [redacted] then stated "That is fking ridiculous I'll get my money somehow." It clearly states in our contracts that the unload will not begin until payment is made in full. [redacted] signed that contract , so she was well aware of the process. "I paid in full. I have attempted to contact the company several times in order to have the rest of my furniture delivered as specified in the service contract. They will not return my calls."[redacted] called the office the following morning and the issues at hand were addressed. The issue was then followed by an email response. We are handling [redacted]s damage claim in the order it was received. [redacted] not only paid for services rendered, she also received additional services at no charge. [redacted] is not due a refund and her damage claim will be processed in the order it was received.

[redacted] Stated: "Scheduled a pack and move for 9:00am on 6/29. Crew show up over an hour late with no packing boxes and no instructions that they were scheduled to pack. I called the office # over and over for an hour and went straight to voice mail. My sister called on a different line and the...

call was picked up immediately"Chester County Movers dispatched a crew on 6/29/2015 and ran into traffic. [redacted] authorized her sister to handle the move so that is who was contacted regarding the arrival time. She had no problem and just asked us to keep her updated, which we did.[redacted] stated: "They charged over 2 hours more than quoted and were not able to pack everything (they did not have enough spare boxes on truck) and therefore unable to move the entire apt. The crew was not moving stuff the entire time, said they couldn't do any packing until the dispatch approved"[redacted] was charged for the time that the movers were at her location, doing her move. She was estimated not quoted for a 4.5 hour move time which extended to 6.5 hours of move time due to a multitude of reasons, including but not limited to miscellanous items that needed to be packed spread all over as well as wrapping and breaking down of furniture.[redacted] stated that we did not have boxes, however continues by saying thatwe were unable to pack everything becuase we did not have enough spare boxes. [redacted] also received 6 dish pack boxes at no charge which are $15.00 a piece totaling almost $100.00 of free merchandise.The movers worked the entire time they were ther and while they were waiting for approval to pack, they were wrapping and moving furniture.[redacted] stated: "When they showed up at storage, and I was talking to supervisor to dispute the cost they would not unload until we paid in full. Supervisor said she had no authority to adjust bill and would not allow me to speak with her superior. We finally signed the bill with a note saying we were not in agreement, they would not accept this and they drove off with the contents of the apt"It states in our contract, as well as PUC mandated forms, that the unload will not begin until payment is made. [redacted] signed that contract. [redacted] and her sister denied payment several times, left the area before payment was recieved, and therfore we told our crew to leave. After our crew returned to the truck to begin route back to base, [redacted] called and stated that she would pay for services rendered.[redacted] is not due a refund and her bill should be paid in full as we provided her with moving services.

The customer spoke to one of the associates in our office last week and have since opened an investigation on the claimed it takes approximately 7-10 business days for a claim to be processed. We value our customers and will have a resolution once claim has been processed.

All [redacted] has done is copy and paste the same email he sent to Chester County Moving and Storage, as well as the Revdex.com.
We have already responded to his email as well as to the Revdex.com regarding this move. [redacted] is not due a refund as he paid for services rendered. He yelled...

and used profanity towards my crew members and was extremely difficult to please the day of his move. 
It is our belief that [redacted] paid for services rendered and is simply upset that he paid as much for his move as he did. He is due no refund at this time and we ask that the case be closed since his only response is to copy and paste. 
Thank you

This company codons to burnout of Chester county when they actually leave out of Philadelphia.Chester County dispatches from [redacted]. Our call center is in a completely different location. Since Mr. [redacted] was not at the building when we dispatched there is no way for him to know where we...

are coming from.The girl who is quote the dispatcher named Jessica was rude and very unprofessional. Jessica is not rude or unprofessional, all calls are monitored and recorded, and she handles as calls properly. Mr. [redacted] began yelling and cursing at Jessica so she terminated the conversation.My move was supposed to begin at 9am and estimTed for 10 hours. The move was scheduled for a 9-10:00 am start, however the truck that was assigned to Mr. [redacted] had some issues so we needed to call a repair man. Jessica called Mr. [redacted] to inform him of the delay and to apologize, and Mr. [redacted] appeared to be okay and understanding.It beat an at 230 and was done at 830 but they charged my 2 extra hours. It was impossible to dispute it since Jessica thinks she was correct . This company needs to be investigated.Mr. [redacted]s move was from 2:30 pm to 8:30 pm which is 6.5 hours of labor. As discussed in the estimate Mr. [redacted] was given a 2 hour travel time. That calculates to a total of 8.5 hours, which is exactly what Mr. [redacted] was charged for. There is no dispute as Mr. [redacted] paid for services rendered, so Jessica was correct and while attempting to explain this to Mr. [redacted], he began yelling and screaming and the conversation was terminated.

[redacted] was told over the phone and via email that his damage claim can not be filed due to the fact that he admitted to assisting with the move. On page three of our confirmation packet, which [redacted] signed it clearly states "If any person or persons not employed by Chester County Movers attempts to help with the loading and unloading process this coverage becomes void and no further damage claims can be filed."Having said that [redacted] admitted both on the phone and vis email that him and his wife assisted with the move. Therefore the insurance coverage is void and he can not file a damage claim.[redacted] speaks of the "rudeness" of the personnel, he fails to mention that he was yelling and screaming at the crew member who completed his move, even telling my crew leader to "get the [redacted] out of my house" When we called to speak with him the first available business day, he hung up after saying that the experience was "too tramatizing to speak about."There was no theft of services and [redacted] had no insurance to cover a damage claim. This was explained serveral times. At this point there is nothing we can do for him. It seems as though there will be no resolution.However please let it be noted that [redacted] violated a signed contract and is attempting to collect on that contract. There will be no refund at this time.Thank you

We hired Chester County Moving and Storage for a move on 9/5/15. The moving crew was slow, unprofessional and had a loud dispute at the loading site which ended with one mover walking off of the job. As a result, the loading took over six hours. We contacted the manager who promised us that she...

would adjust our rate from a four-man crew to a three-man crew. In the meantime, I posted a review online which accurately described our experience. The manager then became confrontational, aggressive, and refused to discuss our complaint further. She refused to give us information about the company or her supervisor which would allow us to pursue our complaint through the proper channels. She now is portraying the company as the victim and refusing to acknowledge the terrible service and her poor handling of the situation.[redacted] did not contact us for services, his wife did. After explaining the process of moving to [redacted] she secured services. The move was dated for the 5th of September. After arriving at the location the crew became began working. The crew became hot and tempers began flaring, so in the interest of time and the customer, we pulled out two of the crew members and replaced them. The load went to six hours based on the additional items the [redacted] had, which we have a signed waiver for.The manager never promised anything, it was explained that an investigation would be done and it would be discussed whether to reduce the rate. After discussion the owner decided not to reduce the rate based on the fact that we dispatched a new set of guys.When [redacted] posted the review, he neglected to mention that Jessica, the person who was handling his case was in the hospital for a week. Not one time did [redacted] contact the office via phone or email to check the status of his "claim/refund". [redacted] was contacted, and it was explained the reason for the delay. It also states in our confirmation paperwork that claims, refunds, and damages take anywhere from 30-60 days to process. The manager did not become aggressive with [redacted] and after consideration no further information was provided to [redacted].A few days after this conversation, [redacted] emailed the manager, whose name is Jessica ( last name not [redacted], and proceeded to threaten her. The email was forwarded to the local authorities and [redacted] was told to refrain from contacting the company ever again.This is the point where [redacted] was told that we are under no legal obligation to provide our last names, nor the names of anyone affiliated with the company.There is no complaint to file. [redacted] was already told that the insurance he had does not cover electronics, including but not limited to his wife's phone. Jessica went beyond her duties, by contacting [redacted] on her personal time.  He refuses to accept that fact. His claim for the reduced rate was reviewed and denied based on the fact that we dispatched two guys to replace the members that were not at 100%, at no additional charge. [redacted] paid for services rendered.There is no refund due at this time and if [redacted] continues to slander the company name or Jessica A[redacted]s name, whom he NEVER spoke to, or if he continues to threaten our employees, we will be pressing charges.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Unfortunately, the vendors response is inaccurate.  My last contact with Chester County Moving and Storage was initiated shortly before Thanksgiving sometime during the week of November 17th -24th (I have already contacted [redacted] and asked for a history of the calls I made to them from my number as backup).  I did not initiate my complaint to the Revdex.com until December 17th (the two month mark from the date of the move).  In the three weeks between my last call to Chester County Moving and Storage and the submission of my complaint to the Revdex.com no attempt was made by the vendor to contact me by mail, email, or phone to give us a status on the refund.  I believe we have been more then understanding and patient on this matter.   
In addition at no time was I told a clerical issue was preventing the refund from being issued.  I was only told that the manager had not been to the office in over a month to be able to approve the refund.  We were also told on several occasions that the refund was going to be issued in "the next few days".  Given that we are now going on almost three months without the refund I will believe that it is going to be issued "as soon as possible" when the money is back in my account. 
Finally, the mover did not work 7.5 hours.  According to their own paperwork the move time was 11:00AM - 5:30PM which is 6.5 hours. (The discrepancy may be that the movers were due to arrive at 10:00 but they were an hour late). According to the quote that Chester County Moving and Storage sent to me the amount should be:
Move Rate: 195.50 * 6.5 equals $1270.75 Fuel: 90.00 Extra Truck: 200.00 Total: $1560.75 Estimate $1951.75 Difference: $391.00
Regards,
[redacted]

Chester County Moving and Storage will be refunding [redacted]n the amount of 134.99. This is the amount of the replacement phone. We are granting this refund , because we do not like it when a customer remains dis-satisfied.  We can only hope that this will change [redacted] mind about our business practices.

First, I was required to sign and pay according to their movers before they moved anything off the truck, thus holding my possessions hostage until I paid and signed, what I was told was a receipt of goods.  It clearly states in our confirmation packet as well as the information for shippers form that is mandated by the PUC that "the unloading of belongings is not to begin until FULL payment is made." Who and when did I tell what happened?  there isn't anywhere on the claims paper to put what I saw happen.  Chester County Moving and Storage used the information provided from several voice mails and emails to determine what [redacted] saw. There was no additional information needed from [redacted] to render a decision.My next step is going to be contacting an attorney and the Pennsylvania Utilities Commission about this company.  Their blatant disrespect for my family and my belongings is just pitiful.  If [redacted] feels that contacting an attorney is the best choice then that is fine. We maintain our decision.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
At this point, we are not making any progress going back and forth over the details.  I disagree with your version of how things unfolded that day.  My mistake was not checking review prior to using you....if you look at Yelp and other social media, my issues are not unique.   I never outright refused to pay, I asked to speak with someone that was authorized to listen to my complaints and adjust my bill accurately.  Additionally if it is your version that the receipt my sister signed saying she disagreed with the charges was not ripped up, then I would like to request a copy of that receipt.
Regards,
[redacted]

This company codons to burnout of Chester county when they actually leave out of Philadelphia.
Verdana, sans-serif; font-size: 12px;">Chester County dispatches from [redacted]. Our call center is in a completely different location. Since Mr. [redacted] was not at the building when we dispatched there is no way for him to know where we are coming from.
The girl who is quote the dispatcher named Jessica was rude and very unprofessional. 
Jessica is not rude or unprofessional, all calls are monitored and recorded, and she handles as calls properly. Mr. [redacted] began yelling and cursing at Jessica so she terminated the conversation.
My move was supposed to begin at 9am and estimTed for 10 hours. 
The move was scheduled for a 9-10:00 am start, however the truck that was assigned to Mr. [redacted] had some issues so we needed to call a repair man. Jessica called Mr. [redacted] to inform him of the delay and to apologize, and Mr. [redacted] appeared to be okay and understanding.
It beat an at 230 and was done at 830 but they charged my 2 extra hours. It was impossible to dispute it since Jessica thinks she was correct . This company needs to be investigated.
Mr. [redacted]s move was from 2:30 pm to 8:30 pm which is 6.5 hours of labor. As discussed in the estimate Mr. [redacted] was given a 2 hour travel time. That calculates to a total of 8.5 hours, which is exactly what Mr. [redacted] was charged for. There is no dispute as Mr. [redacted] paid for services rendered, so Jessica was correct and while attempting to explain this to Mr. [redacted], he began yelling and screaming and the conversation was terminated.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Just to clarify - Chester County movers did not show up by 10:00 that morning, it was not until I contacted them after 10:00 that they informed their truck had mechanical issues they did not say they ran into traffic as well.  When movers arrived, they did not have the boxes we ORDERED nor did they have instructions to pack up anything.  They did have spare boxes, but only dish packs which cost significantly more than the boxes we ordered (we did order a couple dishpacks, but certainly did not need those for everything).  My sister absolutely had a problem with how things were handled, she was in tears half the time.  I called after they finally arrived over and over to get the packing orders straightened out - that is when they were not answering my calls or calling me back.  It was only after that when my sister contacted them - they had not attempted to get in touch with her anytime before that.
We are talking about a 1 bedroom apartment for an elderly lady, who had not been living there for over 2 months, things were not spread all over the place.  Since they didn't have enough boxes to pack everything, it should not have taken as much time to pack as estimated.  They were aware of the furniture that was there and so wrapping and breaking down should have been included as well.  Since they didn't have the proper instructions, they were not able to do the work scheduled until they were given permission by dispatch.  Additionally we should not be charged the time they were at the storage area when attempting to work out a compromise for the cost, subsequently leaving and returning. 
My sister never left the area before payment was received.  In fact, I was talking to her on the phone while she was across from the movers when someone called to say she wasn't there.  I told them then, that she was standing right in front of them in full view.  Maybe this is another one of their attempts to fraudulently get more money out of people?  My sister signed the receipt added a note that we disagreed with the cost and that is when they ripped it up and left the site.  When I immediately called Chester County movers, she said they would not accept that as a signature.  That is the only reason I agreed to have my sister sign for the delivery.  They left us without any options whatsoever, not only is it bad business practice, but it seems on the verge of illegal.  I told the lady I spoke with on the phone that we would be contacting Revdex.com and disputing the additional time through my credit card company, both of which has been done.
I am in no way trying to get out of paying, but I am only willing to pay for the actual services rendered, poor as they were.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
First, I was required to sign and pay according to their movers before they moved anything off the truck, thus holding my possessions hostage until I paid and signed, what I was told was a receipt of goods.  Who and when did I tell what happened?  there isn't anywhere on the claims paper to put what I saw happen.  
My next step is going to be contacting an attorney and the Pennsylvania Utilities Commission about this company.  Their blatant disrespect for my family and my belongings is just pitiful.  
Regards,
[redacted]