This vehicle had heater hoses that were repaired by an independent mechanic (non-Chrysler)and they failed...causing the head gasket to blow. We would love to be able to fix this under warranty and we could if they would have had it fixed here originally. This is a call from Chrysler not from our...
dealership.I am going to call Chrysler to see if they can fix the repair under good will. I can not guarantee anything but we will try.thanks,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jennifer [redacted]
Complaint: [redacted]
I am rejecting this response because: The allegation made by the dealership is untrue. Like I said in my earlier e-mail, I replaced the hose after the "T" assembly broke loose and caused the vehicle to run hot. I had no idea that the head gasket had blown. I was also told that the breaking loose of the hard plastic is somewhat unusual; so the engine could have blown the head gasket which will cause the pressure to build up in the hose to the extent that the plastic "T" broke loose causing the build up in pressure. There is a strong possibly that the head gasket blowed which caused the problem. Also, I understood the gentleman at Lithia to state that chrysler made the decision not to warrant the vehicle. This is not true. I contacted Chrysler Corp. and they had no knowledge of this situation until I called them. After the call to lithia, they did go with the statement given to them by Lithia. This decision was made at the dealership, and Chrysler went along with the statement that was told to them by the Lihia Rep.
Regards,
[redacted]
This vehicle had heater hoses that were repaired by an independent mechanic (non-Chrysler)and they failed...causing the head gasket to blow. We would love to be able to fix this under warranty and we could if they would have had it fixed here originally. This is a call from Chrysler not from our...
dealership.I am going to call Chrysler to see if they can fix the repair under good will. I can not guarantee anything but we will try.thanks,
After communication with our Claims department, on Feb. 16, a goodwill gesture check was issued at an agreed upon amount.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jennifer [redacted]
Complaint: [redacted]
I am rejecting this response because: The allegation made by the dealership is untrue. Like I said in my earlier e-mail, I replaced the hose after the "T" assembly broke loose and caused the vehicle to run hot. I had no idea that the head gasket had blown. I was also told that the breaking loose of the hard plastic is somewhat unusual; so the engine could have blown the head gasket which will cause the pressure to build up in the hose to the extent that the plastic "T" broke loose causing the build up in pressure. There is a strong possibly that the head gasket blowed which caused the problem. Also, I understood the gentleman at Lithia to state that chrysler made the decision not to warrant the vehicle. This is not true. I contacted Chrysler Corp. and they had no knowledge of this situation until I called them. After the call to lithia, they did go with the statement given to them by Lithia. This decision was made at the dealership, and Chrysler went along with the statement that was told to them by the Lihia Rep.
Regards,
[redacted]