Chevrolet Cadillac of Bellevue

Complaint: [redacted]
Hello,I have attached a copy of the estimate for what it will take to remove rocks out of paint, repaint the rear quarter panel (which was never completed by Exotic, who you sublet the paint work to) and address manufacturing defect in the bumperThis estimate doesn’t address the melted 3M protection on the hood (which was requested to be addressed from day 1).? Also, the rear temperature control panel was replaced in service on 10/19/17, but per Logan there was no resolution to correcting the discolored buttons (which are b[redacted]) but the rest of the buttons inside of the vehicle are all stainless buttons, which do not match, and no resolution was found and buttons still remain b[redacted] instead of stainless.? Finally, when service adjusted the drivers door to make it straight, two large bolts under the hood were left unscrewed on the front quarter panel, which is a safety concern.? All Cadillac of Bellevue is doing is wanting to “talk” about the issues and not resolve themI have been talking to them since 6/7/17-10/19/when I was told no work is being authorized, I provided the estimate via email for the repairs I would have to make to the manufacturer defects and I do not want to bring my vehicle into Cadillac of Bellevue anymore, as I do not trust they will correct the issues as I have given them over the allotted attempts to rectify paint issueCompensation is in order so that I may go elsewhere to correct manufacturing defects
I am rejecting this response because:?
Sincerely,
[redacted]

As my email stated to the customer on October 25th, we are very sorry to hear of her frustrations with the vehicle.? We have escalated the case through Cadillac for resolution of her manufacturing complaints.? I have also reached out to the customer for resolution of any additional items
We are waiting for responses, and hope to find a resolution.Many thanks,Cadillac of Bellevue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  We have only received part of the refund owed to us as the other part was sent to the wrong address.  We are currently waiting for a new check to be sent to our personal residence.  Please keep our case open until I confirm with you that we have received our entire amount owed to us by Chevrolet of Bellevue.  
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:I am still waiting for my check to be written and received via mail. I will accept and end this as soon as I receive the check. Cadillac of Bellevue is in the process of figuring this out for me.Sincerely,[redacted]

I spoke with Mrs [redacted] on Wednesday June 10th. She was nice enough to explain the ordeal she went through trying to buy a car at our dealership.  We made a number of mistakes including a lack of communication when we couldn't get the car she wanted from a different dealership. She...

already purchased a different vehicle from a different dealership.  I really appreciate her taking the time to call me so we can continue to improve our processes. [redacted]General Sales Manager

We were very disappointed to hear of Mr. [redacted]'s concerns with his Suburban.  Our General Sales Manager reached out to Mr. [redacted] and we were able to find a solution.  We truly appreciate his feedback, and as always want to do everything possible to ensure our customers are happy.Please...

do not hesitate to reach out to Brad A[redacted] or myself Melissa S[redacted] with any future concerns!  Many thanks!Melissa S[redacted]General ManagerChevrolet of Bellevue