Chevrolet of Milford, Inc.

This is follow up for case #*** *** and *** *** *** **Customer will be recieve requested disputed amount of $from us as customer goodwill gesture.Service Director *** *** Called customer to go over there concerns with charges, waiting for return call to inform them will get
refund.When customer brought car in for there concerns, the assistant manager spoke with both husband and wife at seperate times .He explained the issues they were having had to be diagnosed to determine how much the repairs would be for parts and labor.Customer also recieved 10% off parts and labor.We will send check requested amount of $148.68 *** ***Service Director###-###-####

Complaint: ***
I am rejecting this response because: I brought car back a second time for already for correctionsNot only was the problem not solved, but it forced me to see what other problems were caused by your shopLike lug nuts not being properly torquedTransmission fluid not filled to proper level after paying for a full flush and refill serviceBrake fluid that was not flushedThat by the way the service manager himself stuck his finger in the brake fluid reservoir and said to me that it was doneSo, the mechanic did not do the jobWhich is confirmed by the front brake bleed valves being frozen in the brake calipersAnd, the service manager could not tell the job wasn't doneI had to bleed part of the brake system myselfAnd, add a quart of transmission fluid that was supposed to be added during a $serviceHow can you warranty work that was not doneAnd or, was not done properly by taking it back to the same shop that had two attempts at doing the job right? Only solution other that a refund for the transmission, both brakes front and rear services would be to take it to a different *** dealershipI will not bring car back to a shop that clearly is more interested in doing work under flat rate time
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: while GM Corp has stepped up to help with some of the cost of the engine that is know to have a lot of problems Chevrolet of Milford has not for the mechanics poor workmanship with the broken manifold that was released with it leaking CO into car and making my daughter sick and charging us for it saying they can't blame there mechanic, and then service guy Paul trying to convince me that they do not touch the manifold when they change pistons and now they want me to believe the boss on the block broke by shear coincidence knowing that the only way that can brake is if was hit or pried against when they had apart.So I am Not Happy with this dealership and am left with paying because that is the best they can do, and we need the car so I am left without any other options
Sincerely,
*** ***

Revdex.com RESPONSE 2ND TIME *** FEB
Contacted *** *** on 2/23/and also on 2/24/followed up on his response ,Explained to him that the good will assistance, was authorized from Milford Chevrolet.The GM rep did not want to give the amount provided to the customer, due to the high mileage on the car and that it was purchased used somewhere else.This assistance was done to make him a satisfied and future loyal customer.He was given a total of 75% off his bill he contributed $of a $3,bill.There is no extended or Manufacture wty on this car, customer would have had paid the complete amount due of the bill
As you can see we really do care about all of our customers , and go above and beyond to satisfy everyone of them.Per my last conversation with Mr *** on 2/24/, at this point he is satisfied with the out come.He will contact us if he has any issues or concerns, has a year/ 100,mile wty on the engine

Revdex.com RESPONSE 2ND TIME *** FEB
Contacted *** *** on 2/23/and also on 2/24/followed up on his response ,
Explained to him that the good will assistance, was authorized from Milford ChevroletThe GM rep did not want to give the amount provided to the customer, due to the high mileage on the car and that it was purchased used somewhere elseThis assistance was done to make him a satisfied and future loyal customer.He was given a total of 75% off his bill he contributed $of a $3,billThere is no extended or Manufacture wty on this car, customer would have had paid the complete amount due of the bill
As you can see we really do care about all of our customers , and go above and beyond to satisfy everyone of themPer my last conversation with Mr *** on 2/24/, at this point he is satisfied with the out comeHe will contact us if he has any issues or concerns, has a year/ 100,mile wty on the engine

Customer was not charged for anything by us, car was diagnosed by her gas stationComplaint of ignition not turning off and key stuck, leaving power on to the
car.Battery was dead and failed battery test, it was needed to properly diagnose the problemCustomer refused to replace batteryCustomer was given a brand new battery, supplied and installed by us as a goodwill gesture $no charge to the customer
Car needs to be properly diagnosed to determine problem, customer was told ignition cylinder was the problemTurns out the problem could be in the shifter of the car
Customer picked up car and is having work done elsewhere

Complaint: ***
I am rejecting this response because: while GM Corp has stepped up to help with some of the cost of the engine that is know to have a lot of problems Chevrolet of Milford has not for the mechanics poor workmanship with the broken manifold that was released with it leaking CO into car and making my daughter sick and charging us for it saying they can't blame there mechanic, and then service guy Paul trying to convince me that they do not touch the manifold when they change pistons and now they want me to believe the boss on the block broke by shear coincidence knowing that the only way that can brake is if was hit or pried against when they had apartSo I am Not Happy with this dealership and am left with paying because that is the best they can do, and we need the car so I am left without any other options
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** And *** ***

Customer was not charged for anything by us, car was diagnosed by her gas station.Complaint of ignition not turning off and key stuck, leaving power on to the car.Battery was dead and failed battery test, it was needed to properly diagnose the problem.Customer refused to replace
battery.Customer was given a brand new battery, supplied and installed by us as a goodwill gesture $no charge to the customerCar needs to be properly diagnosed to determine problem, customer was told ignition cylinder was the problem.Turns out the problem could be in the shifter of the car. Customer picked up car and is having work done elsewhere

We have called and left message for customer to come in and we can addresse any issues he has,all work is covered under wty for 12mths/12,000 miles.Customer did send in review stating he recieved excellent service from us, he did not call us to discuss any issues.We would addresse any concerns that...

he is having. Waiting to hear back from customer at this time.  V6 Sedan Google Chevrolet Of Milford   5.0 /5 in the last week I brought my car in for an engine oil and filter change along with rotation of the tires. A transmission shifting problem. A transmission fluid flush was suggested of which I approved. A shudder in the brakes when stopping. And, the brake fluid flushed from the complete system. The engine oil and filter were changed. Engine compartment was clean as was top of engine. No spilled engine oil. The tires were rotated correctly. More on the tires later. The transmission shifting was a problem with the shifting program. It needed to be reprogramed. After reprogramming shifting points were almost undetectable. Very smooth shifting. This reprogramming would have been covered under warranty, but car was out of warranty. Also, the transmission fluid was flushed completely. Not just emptied using a fluid vacuum and topped off with 5 quarts of transmission fluid like other shops. It was done using a machine that empty's all of the transmission fluid including the torque converter which holds quite a bit of fluid. There are no filters in the transmissions anymore as in the past. Now, it's just a screen that can be cleaned by back flushing the system. Which is done by the machine. Don't let other shops fool you by say this expensive procedure needs to be done. As for the brakes I was told the brake pads were very worn and needed replacement. And, the brake rotors need to be cut for a smooth surface. All stated work was performed. After driving car for a few days a continuous grinding noise was heard from one of the rear brake disc. I brought car back to Milford Chevrolet. I went over my concern about the brakes with Robert Griffin (Service Manager) who re-inspected the car. He informed me some additional work was needed. And, that the additional work would be covered under the original work receipt. As a mechanic with previous dealership background I can tell you that it's rare for a shop to cover additional work free of change. This is something you will not experience at a local price cutting service only shop. As for the additional information on the tires. During my first ever visit to Milford Chevrolet I brought my car in for a vibration problem in the front end. They looked at the car. And, told me nothing was wrong. Except that it needed a new set of tires. This was in contradiction to the non-Chevrolet dealership that I bought car from. But, Milford Chevrolet was correct in their diagnosis. I had a set of new tires installed at a tire only shop. Problem was solved. As previously stated I did not buy tires at the dealership. I instead bought them at a tire only shop. I found out during this visit that Milford Chevrolet would have done better on the price.

This vehicle was serviced and in great working condition when [redacted] purchased and took delivery of it . She understood it came with a 60 day 3000 mile warranty . She was offers and extended warranty which she declined to purchase 
She notified the dealership out of warranty of the...

problem . She was told that she was out of warranty but we would try and look into her problem but would need to bring to our service department . She refused .She then chose to have a 3rd party make said repairs . Chevrolet of Milford does not pay for repairs out of warranty or done by other facilities as stated in the sale agreement which [redacted] was given a copy of . 
We've reviewed this with [redacted] , she has been told we won't pay. 
 
Please let us know if there are any for the questions .

Customer concerns have been addressed with him, he is now satisfied with the out come. Spoke directly with [redacted] Even though he has no Manufacture WTY or extended WTY coverage on his used car, General Motors Rep has agreed to pay  for 75% of his total repair. $2,964.00...

is being given to customer in goodwill assistance.He only has to pay $988Customer said he is pleased with out come, and gave ok to proceed with repairs, on 2/11/16 at 2:10 pm

Responding to complaint #[redacted] from customer with [redacted]We have never seen this car before, and didn't charge customer for inspection.GM had special policy coverage that expired at 150,000 milesThere car has 169,287 miles, out of WTY coverageSpoke to customer and offered them goodwill...

assistance of $326.54 towards repair of $761.94Customer is calling GM customer service to see if they can do any better.

Mr. Tarasoff,
 
unfortunatly we can't confirm or deny the claims you have made . Our work is guaranteed for 12 months or 12,000. If there is a problem we will correct it free of charge . 
we will require to have the vehicle brought our shop in order to do so. We can arrange to have it brought by tow truck if you don't wish to drive it over.
please let us know how you would like to proceed.

This vehicle was serviced and in great working condition when [redacted] purchased and took delivery of it . She understood it came with a 60 day 3000 mile warranty . She was offers and extended warranty which she declined to purchase She notified the dealership out of warranty of the problem ....

She was told that she was out of warranty but we would try and look into her problem but would need to bring to our service department . She refused .She then chose to have a 3rd party make said repairs . Chevrolet of Milford does not pay for repairs out of warranty or done by other facilities as stated in the sale agreement which [redacted] was given a copy of . We've reviewed this with [redacted] , she has been told we won't pay.  Please let us know if there are any for the questions .

We have called and left message for customer to come in and we can addresse any issues he has,all work is covered under wty for 12mths/12,000 miles.
Customer did send in review stating he recieved excellent service from us, he did not call us to discuss any issues.
We would addresse...

any concerns that he is having. Waiting to hear back from customer at this time. 


V6 Sedan
Google
Chevrolet Of Milford
 
5.0 /5 in the last week
I brought my car in for an engine oil and filter change along with rotation of the tires. A transmission shifting problem. A transmission fluid flush was suggested of which I approved. A shudder in the brakes when stopping. And, the brake fluid flushed from the complete system. The engine oil and filter were changed. Engine compartment was clean as was top of engine. No spilled engine oil. The tires were rotated correctly. More on the tires later. The transmission shifting was a problem with the shifting program. It needed to be reprogramed. After reprogramming shifting points were almost undetectable. Very smooth shifting. This reprogramming would have been covered under warranty, but car was out of warranty. Also, the transmission fluid was flushed completely. Not just emptied using a fluid vacuum and topped off with 5 quarts of transmission fluid like other shops. It was done using a machine that empty's all of the transmission fluid including the torque converter which holds quite a bit of fluid. There are no filters in the transmissions anymore as in the past. Now, it's just a screen that can be cleaned by back flushing the system. Which is done by the machine. Don't let other shops fool you by say this expensive procedure needs to be done. As for the brakes I was told the brake pads were very worn and needed replacement. And, the brake rotors need to be cut for a smooth surface. All stated work was performed. After driving car for a few days a continuous grinding noise was heard from one of the rear brake disc. I brought car back to Milford Chevrolet. I went over my concern about the brakes with Robert Griffin (Service Manager) who re-inspected the car. He informed me some additional work was needed. And, that the additional work would be covered under the original work receipt. As a mechanic with previous dealership background I can tell you that it's rare for a shop to cover additional work free of change. This is something you will not experience at a local price cutting service only shop. As for the additional information on the tires. During my first ever visit to Milford Chevrolet I brought my car in for a vibration problem in the front end. They looked at the car. And, told me nothing was wrong. Except that it needed a new set of tires. This was in contradiction to the non-Chevrolet dealership that I bought car from. But, Milford Chevrolet was correct in their diagnosis. I had a set of new tires installed at a tire only shop. Problem was solved. As previously stated I did not buy tires at the dealership. I instead bought them at a tire only shop. I found out during this visit that Milford Chevrolet would have done better on the price.

Complaint: [redacted]
When given the opportunity to make good on the complaint from my mother, [redacted] offered free oil change, but only mailed one 10% off oil change coupon.  This oil change was not free, nor would it come close to making good on a $1,700 error.  
 
Only after receiving a formal complaint, did [redacted] attempt to contact me.   At the time my complaint was submitted, I spoke with a Revdex.com representative on the phone who explained to me that I should be communicating through them at this point, as I had made the decision to bring in a 3rd party after not receiving resolution from [redacted] or Chevrolet of Milford. Given the chain of events, I feel this is the only possible way that a resolution may be met.   It is my hope that they will look at the big picture, work this out with the warranty company themselves and amend this situation.  
 
A complaint was also submitted against the warranty company with the CT State Department of Insurance as there was a lapse of service on their part as well.  
Sincerely,
[redacted]

Responding to complaint #[redacted] from customer with [redacted]
We have never seen this car before, and didn't charge customer for inspection.
GM had special policy coverage that expired at 150,000 miles
There car has 169,287 miles, out of WTY coverage
Spoke to customer...

and offered them goodwill assistance of $326.54 towards repair of $761.94Customer is calling GM customer service to see if they can do any better.

Customer concerns have been addressed with him, he is now satisfied with the out come. Spoke directly with [redacted]
Even though he has no Manufacture WTY or extended WTY coverage on his used car, General Motors...

Rep has agreed to pay  for 75% of his total repair. $2,964.00 is being given to customer in goodwill assistance.He only has to pay $988
Customer said he is pleased with out come, and gave ok to proceed with repairs, on 2/11/16 at 2:10 pm

Just to let you know I was ripped off buy this dealership you guys didn't warranty your work but you know what you guys can never get my money again