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Chevrolet of Milford, Inc.

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Reviews Chevrolet of Milford, Inc.

Chevrolet of Milford, Inc. Reviews (35)

Customer did not purchase Ext Wty from us, it was purchased from another dealer.
Her extended Wty  didn’t cover the cylinder heads ,
Due to fact the car was being driven while it was over
heating, and Inspector found several issues causing the overheating concern.
The Inspector also put in his report the wrong coolant was in the
car, he also documented that stop leak was in the system that caused blockage to the coolant system.
Inspector tested the the thermostat and it wouldn’t open. That is
the failure part.
 
 the Ext wty company  informed us that they contributed toward the repair even
though the claim should been totally denied.
 
We tried from the start , to replace the heads from the
beginning.
The Ext Wty company said they would only pay to machine
them.
 
I never spoke to her mother until one time at the end, when 
asked to call her and let her know it wasn’t going to be ready that
day.
Then the mother explained it was taking a long time. That’s when I
got involved, gave her help with loaner car/ Free Battery/ and $125 off her bill.
 
Customer was offered oil changes for customer goodwill, customers battery was dead so instead of 3
free oil changes she asked for the battery for free, instead of the oil changes.
We put it in no charge labor or part. That is why she didn't get coupons in the mail.
 
 Customer also received $125.00 discount on top of free battery Both are documented on her repair order, showing discount and Free battery were given to customer.
Below is the customers Extended wty Inspectors report on what was found.
Inspector also took several pictures
We have no control on what her extended wty will or wont cover, once again she purchased it from another dealer.
Company name:  [redacted]
Inspector name: [redacted]
Claim number:
Policy number: [redacted]
Adjuster name: [redacted]
Adjuster
request email: [redacted]
Date
assigned: 2014-06-03 12:11:48 EST
Vehicle owner: [redacted]
Owner
phone:
Contract sale date: 2013-01-12
Contract sale mileage:
45639
Request vehicle_info:
Request vin: [redacted]
Reported
mileage: 50,893
Facility name: CHEVROLET OF MILFORD
Facility address: [redacted]
Facility city: MILFORD
Facility state: CT
Facility zip:
06460
Facility contact: [redacted]
Facility phone: [redacted]
Reason
for reinspection:
Reason for inspection:   PLEASE VERIFY FAILURE OF HEAD
GASKETS AND THERMOSTAT. CHECK
  FOR OVERHEATING DAMAGE OR CONTINUED OPERATION
DAMAGE. VERIFY
  COF AND EOD, CHECK CONDITION AND LEVEL OF FLUIDS
PLEASE CALL PRIOR TO ARRIVAL
Labor Operation Codes: 
  
Vehicle year: 2008
Vehicle make: CHEVROLET
Vehicle model:
equinox
Vin: [redacted]
Mileage: 50893
Verbal report given to: [redacted]
Inspector: 
Labor rate at RF: 106.45 and it was Posted
Date
inspected: 2014-06-04 16:00:00 Eastern
Repair order #: [redacted]Repair order name: [redacted]
Repaird
order date: 2014-05-31 00:00:00
Repair Order complaint: c/s vehicle
overheating on highway, check and advise
State of assembly: engine in veh,
rear, bank one head removed
Findings & Recommendations: Right rear, bank
one only head removed. Head gasket blown between coolant port and cyl 1, cyl 1
piston top coolant washed. Checked head warpage at .007, no visible cracks.
Found stop leak type substance clogging coolant ports in block and head, some
ports completely restricted. Green coolant in engine, should be red dexcool.
Boil tested thermostat with tech present, at a rolling boil thermostat still
completely closed. Checked for any prior cooling system repairs, found none.
Tech states there were no external leaks before head removal and cooling fan
worked. Battery disconected, codes would no longer be available. Cyl walls still
have honing marks.Inspector's Opinion for Cause of Damage/Failure: Cooing
system restricted with stop leak, wrong coolant, thermostat stuck closed causing
overheat and sub damage to head gasket and cyl head warpage.
Repair facility
representative signed report: Yes

to date we can not confirm or deny the problems you're experiencing with the vehicle purchased from our dealership. You failed to bring the vehicle to our service department within the 60 days or 3,000 miles to have us confirm this situation . We will not participate in any repairs as such . The warranty clearly states 60 day or 3000 miles , all work needing to be done in our shop. At the time of purchase you got offered an extended warranty for purchase which you declined .

Mr. Tarasoff, unfortunatly we can't confirm or deny the claims you have made . Our work is guaranteed for 12 months or 12,000. If there is a problem we will correct it free of charge . we will require to have the vehicle brought our shop in order to do so. We can arrange to have it brought by tow truck if you don't wish to drive it over.please let us know how you would like to proceed.

Complaint: [redacted]
I am rejecting this response because: some facts are wrong my car was previously looked at by [redacted], my personal mechanic and a car locksmith not a gas station, my car is now being serviced by [redacted] dealer in [redacted] they fixed the shifter however key is still stuck they also said ignition cylinder needs to be fixed as well. I am appreciative of new battery given as a good will gesture. I'moving past ityvcar is being taken car of now 
Sincerely,
[redacted]

This is follow up for case #[redacted] and [redacted]
Customer will be recieve requested disputed amount of $148.68 from us as customer goodwill...

gesture.
Service Director [redacted] Called customer to go over there concerns with charges, waiting for return call to inform them will get refund.
When customer brought car in for there concerns, the assistant manager spoke with both husband and wife at seperate times .
He explained the issues they were having had to be diagnosed to determine how much the repairs would be for parts and labor.
Customer also recieved 10% off parts and labor.
We will send check requested amount of $148.68 
[redacted]
Service Director
###-###-####

Complaint: [redacted]
I am rejecting this response because: I brought car back a second time for already for corrections. Not only was the problem not solved, but it forced me to see what other problems were caused by your shop.
Like lug nuts not being properly torqued. Transmission fluid not filled to proper level after paying for a full flush and refill service. Brake fluid that was not flushed. That by the way the service manager himself stuck his finger in the brake fluid reservoir and said to me that it was done. So, the mechanic did not do the job. Which is confirmed by the front brake bleed valves being frozen in the brake calipers. And, the service manager could not tell the job wasn't done.
I had to bleed part of the brake system myself. And, add a quart of transmission fluid that was supposed to be added during a $119.00 service.
How can you warranty work that was not done. And or, was not done properly by taking it back to the same shop that had two attempts at doing the job right?
Only solution other that a refund for the transmission, both brakes front and rear services would be to take it to a different [redacted] dealership. I will not bring car back to a shop that clearly is more interested in doing work under flat rate time.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Thank you for your response, however there are a few
inaccurate statements in it. A timeline of events for my complaint happened
as follows:
I purchased the car on Feb 13, 2016 with 77,826 miles on it.
My husband contacted Mr. Z[redacted] on March 30 and informed him that the Air
Suspension Ride MALFUNCTION light displayhad been on. It is documented that my
husband clearly stated in his contact with Mr Z[redacted] that the MALFUNCTION
message had been happening for “a few weeks”. The Malfunction light came on intermittently
and then steadily got worse. It was also mentioned and clearly documented that we believed
upon the initial test drive of the car, it had a very stiff and poor ride which we mentioned to Mr Z[redacted] while driving. At that time we passed the bumpy ride off as stiff or cheaper brand road tires.
One day later my husband received a call from the Sales
Manager named Ryan and was asked how many miles were currently on the car. My
husband replied around 81,000. Later that day my husband received another call
from the Service Manager asking some questions about the air suspension
symptoms.
Later on that day Ryan called back and told my husband it
was determined that currently the car was 174 miles over the car’s 3000 mile
warranty and the repair would not be covered by the dealer. They also said that
they would try help us to get it fixed somewhere for a discount at our own
expense. My husband then informed Ryan that the problem was experienced well within
the car’s 3000 mile warranty expiration and we believe that Chevrolet of
Milford Service should cover the repairs and honor their warranty stating that
there was no doubt that we had had the problem prior to the 3000 miles ending.
To clarify an inaccuracy in the MESSAGE FROM BUSINESS
response on 5/26/16, we presently have not yet had the repairs done. I received
ballpark quotes from repair shops estimating the repairs cost at 6800 dollars.
This includes replacement of worn leaky air bags shocks and air pump for
suspension ride system.   
In summary, I believe that this car was sold with a known failed
Air Suspension System and therefore I believe that Chevy of Milford should
cover the cost of ALL repairs under warranty.
Thank you for your kind cooperation.
[redacted]
Sincerely,
Anne Tamiso

Upon receipt of this
complaint we have attempted several times to contact [redacted] who has written...

the
complaint.
We have spoken to her mother [redacted] she informed us to contact her daughter.
 
The repairs took longer than
expected. We’ve given coupons for Free Oil changes in consideration. Work
performed has corrected the concerns.
 
Third Party warranty [redacted] made bad recommendation to repair concern which is why it needed to be
redone.
 
We would like to speak to
both mother and daughter to see if we can further assist with their
reimbursement through [redacted].
 
Regards,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:Thank you for your response, however there are a few
inaccurate statements in it. A timeline of events for my complaint happened
as follows:
I purchased the car on Feb 13, 2016 with 77,826 miles on it.
My husband contacted Mr. Z[redacted] on March 30 and informed him that the Air
Suspension Ride MALFUNCTION light displayhad been on. It is documented that my
husband clearly stated in his contact with Mr Z[redacted] that the MALFUNCTION
message had been happening for “a few weeks”. The Malfunction light came on intermittently
and then steadily got worse. It was also mentioned and clearly documented that we believed
upon the initial test drive of the car, it had a very stiff and poor ride which we mentioned to Mr Z[redacted] while driving. At that time we passed the bumpy ride off as stiff or cheaper brand road tires.
One day later my husband received a call from the Sales
Manager named Ryan and was asked how many miles were currently on the car. My
husband replied around 81,000. Later that day my husband received another call
from the Service Manager asking some questions about the air suspension
symptoms.
Later on that day Ryan called back and told my husband it
was determined that currently the car was 174 miles over the car’s 3000 mile
warranty and the repair would not be covered by the dealer. They also said that
they would try help us to get it fixed somewhere for a discount at our own
expense. My husband then informed Ryan that the problem was experienced well within
the car’s 3000 mile warranty expiration and we believe that Chevrolet of
Milford Service should cover the repairs and honor their warranty stating that
there was no doubt that we had had the problem prior to the 3000 miles ending.
To clarify an inaccuracy in the MESSAGE FROM BUSINESS
response on 5/26/16, we presently have not yet had the repairs done. I received
ballpark quotes from repair shops estimating the repairs cost at 6800 dollars.
This includes replacement of worn leaky air bags shocks and air pump for
suspension ride system.   
In summary, I believe that this car was sold with a known failed
Air Suspension System and therefore I believe that Chevy of Milford should
cover the cost of ALL repairs under warranty.
Thank you for your kind cooperation.
[redacted]
Sincerely,
Anne Tamiso

Review: brought my car in for warranty work on replacing pistons and rings, mechanic cracked manifold and did not tell us and told us all was good, daughter drove car to other state and was getting head aches and felt sick when she was driving, returned home and and I checked and CO was getting into car, brought back to dealers and then they found cracked manifold and said the cannot warranty and wanted us to pay and after some arguing and such I had to pay 1/2 to get car back while I am disputing with Manufacture, daughter took car and was driving next day car light came on and said no oil pressure and to shut engine off which she did, had towed back to dealer and now they are saying engine is bad because a tab broke on timing tensioner that they just had apart and now want us to pay for new engine that there mechanic broke. please contact me to let me know if you can helpDesired Settlement: they should be held responsible for poor workmanship and repair damage caused by there machanic

Business

Response:

Customer concerns have been addressed with him, he is now satisfied with the out come. Spoke directly with [redacted] Even though he has no Manufacture WTY or extended WTY coverage on his used car, General Motors Rep has agreed to pay for 75% of his total repair. $2,964.00 is being given to customer in goodwill assistance.He only has to pay $988Customer said he is pleased with out come, and gave ok to proceed with repairs, on 2/11/16 at 2:10 pm

Consumer

Response:

Review: [redacted]

I am rejecting this response because: while GM Corp has stepped up to help with some of the cost of the engine that is know to have a lot of problems Chevrolet of Milford has not for the mechanics poor workmanship with the broken manifold that was released with it leaking CO into car and making my daughter sick and charging us for it saying they can't blame there mechanic, and then service guy Paul trying to convince me that they do not touch the manifold when they change pistons. and now they want me to believe the boss on the block broke by shear coincidence knowing that the only way that can brake is if was hit or pried against when they had apart.So I am Not Happy with this dealership and am left with paying because that is the best they can do, and we need the car so I am left without any other options.

Sincerely,

Review: I am the owner of my mother's car - a [redacted] on which I have a platinum coverage warranty. On 30May14, my mother had her car towed to Chevrolet of Milford for service as she had broken down on the highway. They found it was blown head gaskets. Chevy of Mfds service dept showed unprofessional behavior with this repair and with the way they treated her. This car was not repaired in a reasonable amount of time and my senior citizen mother was taken advantage of, leaving her without a car for 6 weeks. Repairs were delayed approx.8 times throughout the 6 wks. When she called to get an update each time it was promised to be ready, she was repeatedly told they were 'working on it' and gave her a new date of completion. (svc rep: [redacted]). At one point, she was told that the guy working on her car (grinding head gaskets) kept getting pulled away to work on other jobs. On 24Jun14, she was told that the heads were finally installed and that they were uneven, causing surrounding parts to break. She was told that it would be another week. It took them an additional 6 bus. days after parts arrived to discover that they were not all delivered. On 07Jul14, she pleaded with them for her car to be completed and stated that she had not had transportation for 5 wks. Only at this time, did they offer her a service car (a rental was covered under warranty for my name only). During week 6, the service director, [redacted] called her to tell her that the car would not be done until 11Jul14. She was finally able to pick up the car that day. If they had stopped prioritizing other customers over a senior citizen, the job may have been done correctly. I am not confident that additional damage did not occur at their fault. Additionally, she was charged $1,700 out of pocket for the repairs. [redacted] admitted the service was poor and offered a couple of free oil changes. I later received a mockery of a coupon for a discounted oil change in the mail. This conduct is appalling and unacceptable.Desired Settlement: These charges should not have happened under warranty. When I called the warranty company, they told me that the repairs were not covered because they were told that my mother continued to drive the car knowing there was damage. This is not true, as she contacted a tow truck.I would like a full refund for these erroneous charges. I intend to also file a complaint against the warranty company.

Business

Response:

Upon receipt of this

complaint we have attempted several times to contact [redacted] who has written the

complaint.

We have spoken to her mother [redacted] she informed us to contact her daughter.

The repairs took longer than

expected. We’ve given coupons for Free Oil changes in consideration. Work

performed has corrected the concerns.

Third Party warranty [redacted] made bad recommendation to repair concern which is why it needed to be

redone.

We would like to speak to

both mother and daughter to see if we can further assist with their

reimbursement through [redacted].

Regards,

Consumer

Response:

Review: [redacted]

When given the opportunity to make good on the complaint from my mother, [redacted] offered free oil change, but only mailed one 10% off oil change coupon. This oil change was not free, nor would it come close to making good on a $1,700 error.

Review: was overcharged in labor charges. Verbal amount quoted was not what was charged when vehicle was picked up.Desired Settlement: we want a refund in the amount overcharged. We were overcharged 2 additional hours of labor.

Business

Response:

Review: My car has been at the Dealership now two days. I primarily bought it in there with the ignition cylinder lock being an issue to be replace because the key was stuck in the ignition I was quoted a price of $356 including labor parts and diagnostic fee. I was able to physically drive my car there on monday 7/12 so I had no battery issues. The day before sunday 7/12/15 I had a mechanic and [redacted], and a car locksmith advise me that the issue was the ignition lock cyclinder that my battery and everything was ok just make sure the radio goes off to not drain battery. So sunday I left car all night at home made sure radio was off and took out the starter. The next morning I put starter in the car and drove my functioning car to the location no issues with battery at all or else I wouldnt have been able to drive it there. I parked my car at Chevy of Milford told them the issue and was given a quote to fix car of $356. [redacted] drove my car around the back and left my car in the AC position for over 24 hours and drained my battery [redacted] did not call me all day on 7/13 and today 7/14 I had to call both days and now all of a sudden I have to pay for a battery of $139 when the battery was functioning fine and allowed me to drive it there. Again the day before I dropped it off three auto specialist told me that my battery was fine. A battery is good for five years and come NOv 2015 I would have only had my car for 4years. I should not be responsible for paying for that battery when I drove my functioning battery and car to the shop no jump or nothing my car started up and drove fine no stalling no nothing when [redacted] moved my car, he did not ensure my radio was off therefore leaving my car radio running in the AC position for over 24hours draining my battery and costing more money and not calling to let me know anything about my car by taking down the wrong number. They have got to be the worst service ever.I told [redacted] even though my car key was stuck in there, there is a way to make sure radio went offDesired Settlement: At this point, I want a credit now for two things The battery they drained totalling $139 my car fixed and finished by tomorrow 7/15/15 and a credit for the diagnostic of $120.00 because when I brought it to the location I already knew what the issue was and didnt need a diagnostic on it and I also want an apology from [redacted] and the service people there because this is the worst experience of my life I would never advise people to go to Chevy of Milford again horrible service department period

Business

Response:

Customer was not charged for anything by us, car was diagnosed by her gas station.Complaint of ignition not turning off and key stuck, leaving power on to the car.Battery was dead and failed battery test, it was needed to properly diagnose the problem.Customer refused to replace battery.Customer was given a brand new battery, supplied and installed by us as a goodwill gesture $150.00 no charge to the customerCar needs to be properly diagnosed to determine problem, customer was told ignition cylinder was the problem.Turns out the problem could be in the shifter of the car. Customer picked up car and is having work done elsewhere.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: some facts are wrong my car was previously looked at by [redacted], my personal mechanic and a car locksmith not a gas station, my car is now being serviced by [redacted] dealer in [redacted] they fixed the shifter however key is still stuck they also said ignition cylinder needs to be fixed as well. I am appreciative of new battery given as a good will gesture. I'moving past ityvcar is being taken car of now

Sincerely,

Review: ON 11/26/13 I went to the dealership and purchased a 2013 Impala car. The cost was about 14,000 and when I signed the contract,I left the dealership with no copy of my paper work and dealer plates on vehicle. On 11/28/13 I faxed over a letter stating that I wanted to void the contract because the terms were unclear and the payments were too high. On 11/29/13 went to dealership and spoke with [redacted] finance director and [redacted] sales consultant to discuss the car contract. At that time they told me that the law says that I cannot void the contract even if its less than 30 days or even 72 hrs. They also told me that the contract was 18,000 because of a warranty for 4,000 added to the contract in which I did not agree to. So because I was made to believe I couldn't get out of this contract. They put me into a Chevy, another car with less miles and I took this car home again with no paper work ;thinking it may be a better deal, however this car made a funny noise when engine ran, oil light came on , and tire sensors on both sides came on, also [redacted] called to let us know that the oil was critically low. This was after the dealer said they serviced this car. On 12/2/13 I went to dealership again to talk to the financial director and he was not there. On 12/4/13 I met with [redacted] and he told me he can get me back in the 1st car if I put down 2,300 and I declined this deal. I returned the car on 12/9/13 with the keys .The car was not registered to me and still had on dealer plates and I still have no paperwork. On 12/10/13 [redacted] told me I can't leave the car and it would be repossessed. I feel mislead and taken advantaged of because how the deal was presented to me. I have had loss of sleep and anxiety from this. I would not want anyone to ever go through this and the dealership should not be able to run business like this and confuse and bully the consumer into clearly a shady deal.Desired Settlement: I would like to get out of this contract with a clear name. I have a low income and was upfront about my financial situation from the beginning and the financial director told me that he told the bank I worked at my job for 11 yrs and I have only been there for 2 months! Please help me get out of this gimmick deal.

Business

Response:

In

response to [redacted]'s accusations towards Chevrolet of Milford they are

completely inaccurate.

The facts

are that on November 26 2013 Mrs. [redacted] came into the dealership looking to

purchase a 2013 Impala. She agreed to purchase the vehicle on the advertised

price that she came in with. She agreed to a contract of repayment that was

completely disclosed to her and she signed. On a CT law retail sales contract

it states there is no cooling off period in the state of Connecticut. We

attempted to register the vehicle on her behalf and due to delinquent taxes we

could not release her motor vehicle registration. Being that she was in

need of transportation we offered her to take the vehicle on a loaner agreement

which is a temporary registration. Three days later on November 29th she came

into the dealership with her husband. She stated that he was unhappy with her

decision to purchase this vehicle and wanted a smaller vehicle that had better

safety ratings. She chose a 2012 Chevrolet Cruze Eco model. Chevrolet of

Milford in an attempt to satisfy Mrs. [redacted] contacted her Lender had them Flat

Cancel the agreement of repayment, and [redacted] then resigned new documents

pertaining to the 2012 Chevrolet Cruze that was once again completely

disclosed. The 2012 Chevrolet Cruze was completely serviced and passed the

GM Certification 172 point inspection. On December 4th 2013 Mrs. [redacted]

came into the dealership with her mother to discuss getting back into the

original vehicle. I spoke with Mrs. [redacted] and her mother and listened to

how they felt regarding the transaction. Mrs. [redacted] was upset that her Husband felt

she should be in a Cruze, she felt that she should be in the Impala. I told her

that the vehicle of purchase is her choice and I would not get in-between

husband and wife decisions. If she wants a specific vehicle then she needs to

decide what vehicle she wants. On December 8th 2013 I contacted Mrs. [redacted]

regarding the temporary registration and that the loaner agreement was only

valid for a short period of time. She told me she was taking care of the taxes

and would be in that day. She never showed up. On December 9th I came into work

and the vehicle was dropped off with the keys in an envelope placed in the overnight

drop. I called Mrs. [redacted] and left her a message questioning the vehicle

status. Around 10 30 AM on I spoke with Mrs. [redacted] and she stated I should

void the contract and she was no longer interested in the vehicle. I stated to

her that she had a financial obligation to the vehicle and if she just left it

she would then be in default of her agreement with the lender. Default can lead

up to a repossession. She was speaking with me on the phone and her husband in

the background. They seemed to be in a heated disagreement because she

wanted the Impala and he felt she should be in something different. They began

to argue with each other and I asked her if it would be better if we

talked later, after she completed her argument with her husband.

On

Wednesday December 11th, 2013 I came into work and left Mrs. [redacted] 4 messages

regarding this matter. After 4 hours of no response I contacted the lender and

had them flat cancel the transaction. Reversing all repayment agreements. Mrs.

[redacted] is no longer obligated to the vehicle that she chose to commit herself to.

Chevrolet

of Milford has been accommodating professional and courteous throughout the

whole process.

Business Manager

Just to let you know I was ripped off buy this dealership you guys didn't warranty your work but you know what you guys can never get my money again

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Description: Auto Dealers - New Cars, Auto Parts & Supplies - New, Auto Repair - Maintenance, New Car Dealers (NAICS: 441110)

Address: 655 Bridgeport Ave, Milford, Connecticut, United States, 06460-4254

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