CHI Payment Systems

Hello,There is some missunderstanding regarding to which company you are speaking When the sales agent from the independent sales office Merchant Account Solutions states "yes we can help you with that" they are referring to your credit card processing They did not represent themselves as an agent of PayPal There was a seperate agreement you made with the independent sales office and were charged the cancellation fees agreed to http://www.intlcardservice.com/equipment/agreement/ the independent sales office is willing to refund you cancellation fees if you contact their office and also return their equipment To receive a refund and send the equipment back please contact the independent sales office at ###-###-####.Thank you

Complaint: I simply want the cancellation fee removed and the account to be closed I am returning materials sent to me but I will not contact the company via phone I do not want to contact the company by phone since they have been rude to me (called me names and bullied me.) I have written a letter to be sent with the return of the materials and want all communication between me and Merchant Account Services to be in writingBecause I have not had the account closed and all cancellation fees removed, I am rejecting the response Once the account is closed and no charges assessed, I will gladly accept the company's responseAdditionally, the first time (after multiple requests directed to the company from me) that I actually saw the contract that I allegedly signed was only AFTER the Revdex.com got involved It was not even sent to me directly, I only got a copy of it from the Revdex.com Regards, L [redacted] Copy of letter sent to company with return of materials [redacted] Attached is the “Close Merchant Account Request Form.” Per your company’s response to my Revdex.com (Revdex.com) Complaint ID: 10641794, I am sending the unused card reader back to your company Additionally, I am requesting that my account be closed and that “the independent sales office is willing to refund you (me) cancellation fees.” This quote is also from the response your company gave to my Revdex.com complaint (same number as mentioned above) Which is why I expect that my account will be closed and no fees charged to me for closing the accountDue to my experiences with your company, I am only going to conduct this cancellation procedure in writing Additionally, I do not see this as a cancellation since your company fraudulently represented itself This is why I am checking “Misrepresentation” under “Reason for Closure” on the Close Merchant Account Request FormAll written correspondence will be filed both with the Santa Barbara Revdex.com as well as the Ohio Attorney General’s Office, M [redacted] Sincerely, L [redacted] Enclosures: Close Merchant Account Request Form Revdex.com complaint response Card reader Merchant Services Program Guide CD Merchant Services Stickers Discover Packet

CHI Payment Systems has done an excellent job for my web development business and my clients' businesses I was faced with the task of setting up my website to accept credit card payments from my clients This is a competitive market so I naturally checked on pricing and support options with many banks in my area and other popular payment solution systems on the internet My local banks could not compete with rates and fees that CHI Payment Systems was able to offer me Most of the other companies wanted to hold me to long term contracts Additionally, some of my clients that are using their services have commented on the competitive cost of their physical processing machines and professional support CHI Payment Systems assigned me to a primary agent, John McMahon, and a backup agent, John Vozzela to walk me through the process of signing up and getting me approved within a day by their underwriting department Further assistance was provided to me by their their technical support department to help me integrate payment gateway capability into my website Some of my clients wanted to integrate the same capability in their physical stores and/or into their websites that I built and maintain I simply referred them to John McMahon and he helped them to get setup Many of them were new to accepting credit cards and others converted from their existing merchants services to CHI Payment Systems As a web developer, it was imperative that I use Authorize.net as a payment gateway company for credit card approval It is the most popular gateway service web developers use because it is widely supported in just about all of the ecommerce website frameworks CHI Payment Systems has a great working relationship with them so it made things even easier I have roughly clients now that I have introduced to John McMahon and all of them are still using CHI Payment Systems because they are happy with the personable support and of course the great rates http://www.rocketboxxstudio.com

As Stated by the BusinessThank you for your patience while we were working on your case We have approved a refund for each of your accounts Total refund being $ Sorry for the issues you experienced with our company Good luck to you in your future endeavors

Complaint: I am rejecting this response because: Thanks again for giving me the time to respond#the sales man MrS [redacted] never left a copy to us by signing he took it with him he said they will send you copyThis is not what we signed this is forged#we did not want this credit card service in our laundry he came and said to diffrent times no other charge cent on any transaction no other charges not for the machine or any supply# we did use it after finding out these charges because the salesman called us and said he took care on all the charges they will be put backNever was #thay put up charges witch is not even on the falls contrake # we stopped using the machine as soon they answered that the reason we did was only due salesman assuring us no charge only So I am asking you to please get me a sworn statement from salesman as to This is his trow agreement with his full name and address Also I want all my charges returned only thing they can get is the cent what was agreed Take back there machine and cancel this Regards, J [redacted]

Complaint:
I am rejecting this response because: I did not have there merchandise no longer than a day or Second I mail them their product backI should not have to pay anythingWith that being said I am about to deployed and I trying to handle this issue before I deployed.
Regards,
J*** ***

Complaint:
I am rejecting this response because: I appreciate the response from Merchant Account Solutions (MAS). However, I do not want to close the complaint as being satisfactorily resolved since MAS's resolution of my account is contingent on my returning (and their receiving) their equipmentThe reply from MAS was sent by the Revdex.com on 6/15/15. I returned the equipment to MAS and it was received by MAS on 6/12/ (as verified by my USPS Certified Mail return receipt. ) Since the equipment was received on Friday and MrW***'s reply for MAS to the Revdex.com was sent either on Friday or Monday morning, information regarding receipt of the equipment may not have been available to MrW***.
Pursuant to MrW***'s reply of 6/15/15, I will accept the MAS response upon their acknowledging receipt of the equipment in good order
Regards,
L*** ***

Dear Customer, I am writing to you in reference to your letter dated October 23rd, The account for Chariot Auto ID # xxxxxxxxxxxxxxxxxxxxx was open October 16th and closed on December 14th The account for Chariot Auto ID # xxxxxxxxxx
was open October 16th and closed November 12th To begin, there has been a substantial lapse in time regarding the events being disputedUpon review, we determined the Early Termination fee was waived on ID # xxxxxxxx; however, the ID # xxxxxxxxxxx was charged the $Early Termination FeeBoth accounts were charged the $Annual feeOriginally, the refund request had went through and may not have been approvedI have reached out to the direct agent office and re-escalated the issueYou should see a refund for the $and two charged of $within 7-business days if approvedWith regard to the terminal, we have no record of the agent taking the terminalDue to the long length of time between the incident and now, we are limited in the action that could be taken regarding that specific concernI apologize for any inconvenience, our client’s satisfaction is paramount to us, please feel free to contact me at ###-###-#### Ext2863, or by e-mail at ***@premierclientservices.netSincerely, *** *** Premier Client Services

Hello,The hold was placed as the transaction ran exceeded your High Ticket limit. You are correct in stating your approved monthly volume limit is $50,000.00. Your High Ticket limit is set to $3,500.00. This consists of all sales ran on a card within days. This is
why there was a potential risk issue and caused us to hold the transaction.On the date you filed this complaint, we released half of the transaction. $15,was released to you, the remaining will be held pending review from our Risk department. After review of the notations, you are aware of this and are clear on our Risk departments procedures.Thank you

Submitted application for this service and had concerns about it afterwordsCanceled service with Rep in person and over phone months agoStill charging me for a service I am not using and do not intend to useCalled customer service to attempt to get refund for charges that were unauthorized and were not helpful at all, bounced around on phone to many different people and no resultsI want a full refund and does not seem that I am going to get it

Complaint:
I am rejecting this response because: The sales person I spoke to assured me there would be no additional monthly ChargesHe also sent me an email stating he would refund the money back to our account I have cut and paste his emailBut I can forward this to you and you can contact him as well Here is his email:
Hello,
Attached is the cancellation for the accountPlease sign and date then send back to me so we can cancel the account immediatelyI will also put in a refund request for the
charges incurredThis refund will post within 5-business days
Sorry for any inconvenience this has caused you
Sincerely, *** ***Senior Sales Consultant
March 11th email:
Hello,
As mentioned in the previous email, we will be able to reverse the charges and refund the troopPlease send over the account closure form when you have a moment
Sincerely, *** ***Senior Sales Consultant

Hello,We have reviewed the application to which you applied for this merchant services account.  The schedule of fees does clearly state any monthly fees to be charged for our services.  Unfortunately, we are not able to provide services at no cost.  to close the account we do...

require a written request.  We had sent the form, if you have not received the form it is suggested to call back that same day as we are unaware you did not receive the form.  Please fax a written, signed request to ###-###-####.  The account would be closed right away.As the schedule of fees did clearly show what was agreed to be paid for our services, we are unable to refund any fees.  Additionally, you did use the service and would have fees owed for that usage.

Hello,Please forward the original email to [redacted]@premierclientservices.net ATTN [redacted] W.  Let me review this and see what more I can work out for you.

CHI Payment Systems has done an excellent job for my web development business and my clients' businesses. I was faced with the task of setting up my website to accept credit card payments from my clients. This is a competitive market so I naturally checked on pricing and support options with many banks in my area and other popular payment solution systems on the internet. My local banks could not compete with rates and fees that CHI Payment Systems was able to offer me. Most of the other companies wanted to hold me to long term contracts. Additionally, some of my clients that are using their services have commented on the competitive cost of their physical processing machines and professional support.

CHI Payment Systems assigned me to a primary agent, John McMahon, and a backup agent, John Vozzela to walk me through the process of signing up and getting me approved within a day by their underwriting department. Further assistance was provided to me by their their technical support department to help me integrate payment gateway capability into my website. Some of my clients wanted to integrate the same capability in their physical stores and/or into their websites that I built and maintain. I simply referred them to John McMahon and he helped them to get setup. Many of them were new to accepting credit cards and others converted from their existing merchants services to CHI Payment Systems.

As a web developer, it was imperative that I use Authorize.net as a payment gateway company for credit card approval. It is the most popular gateway service web developers use because it is widely supported in just about all of the ecommerce website frameworks. CHI Payment Systems has a great working relationship with them so it made things even easier.

I have roughly 10 clients now that I have introduced to John McMahon and all of them are still using CHI Payment Systems because they are happy with the personable support and of course the great rates.

http://www.rocketboxxstudio.com

Complaint: 10719631
I am rejecting this response because: THER IS 3 WITNESS THAT  THAY SALSMAN SPACIPIKLY SAID NO CHARGES ONLY 1.7 CENT AND BY SINING HE TOLD US HE DID NO TLEAVE COPY BECOUSE THAY WILL SEND  US FROM OFFIC WITH NO CHARGES  I NEVER GOT IT TILL I KEAP REQUSTING IT  ALSO ON 1RST BILL WE CALLD HIM HE SAID LOOK I TOOK CARE ON IT THER IS NO CHARGES  WE DONT WANT IT AND TAKE IT BACK  YOUR SAILS MAN LIED TO US  AND DID NOT WANT TO LEAVE COPY SO HE CAN WRIGT IT ON AFTER THE SALE
Regards,
J [redacted]

Complaint: 10719631
I am rejecting this response because:
Thanks again  for giving me the time to respond.
#1 the sales man Mr. S[redacted] never left a copy to us by signing he took it with him he said they will send you copy.
This is not what we signed this is forged.
#2 we did not want this credit card service in our laundry he came and said to 3 diffrent times no other charge  1.7 cent on any transaction no other charges  not for the machine or any supply.
# 3 we did use it after finding out these charges because the salesman called us and said he took care on all the charges they will be put back.
Never was
#4 thay put up charges witch is not even on the  falls  contrake
# 5 we stopped using the machine as soon they answered that  the reason we did was only due salesman assuring us no charge only 1.7. 
So I am asking you to please get me a  sworn  statement from salesman as to 
This is his trow agreement with his full name and address 
Also I want all my charges returned only thing they can get is the 1.7 cent what was agreed.
 
Take back there machine  and cancel this.
Regards,
J [redacted]

Hello, we acknowledge the concern you have with iPayment. The information we have on file is based on the original application set up by the Independent Sales Organization, Leaders. We can reduce the cancellation fee with the approval of Leaders Merchant Services.

Complaint: 10641794
I simply want the cancellation fee removed and the account to be closed.  I am returning materials sent to me but I will not contact the company via phone.  I do not want to contact the company by phone since they have been rude to me (called me names and bullied me.)  I have written a letter to be sent with the return of the materials and want all communication between me and Merchant Account Services to be in writing.
Because I have not had the account closed and all cancellation fees removed, I am rejecting the response.  Once the account is closed and no charges assessed, I will gladly accept the company's response.
Additionally, the first time (after multiple requests directed to the company from me) that I actually saw the contract that I allegedly signed was only AFTER the Revdex.com got involved.  It was not even sent to me directly, I only got a copy of it from the Revdex.com.
Regards,
L[redacted]
[redacted]Copy of letter sent to company with return of materials[redacted]
Attached is
the “Close Merchant Account Request Form.” Per your company’s response to my
Revdex.com (Revdex.com) Complaint ID: 10641794, I am sending the unused
card reader back to your company. 
Additionally, I am requesting that my account be closed and that “the
independent sales office is willing to refund you (me) cancellation fees.”  This quote is also from the response your
company gave to my Revdex.com complaint.  (same number as mentioned above) Which is why
I expect that my account will be closed and no fees charged to me for closing
the account.
Due to my
experiences with your company, I am only going to conduct this cancellation
procedure in writing.  Additionally, I do
not see this as a cancellation since your company fraudulently represented
itself.  This is why I am checking
“Misrepresentation” under “Reason for Closure” on the Close Merchant Account
Request Form.
All written
correspondence will be filed both with the Santa Barbara Revdex.com as well as the
Ohio Attorney General’s Office, M[redacted].
Sincerely,
L[redacted]
Enclosures:
Close
Merchant Account Request Form
Revdex.com
complaint response
Card reader
Merchant
Services Program Guide CD
Merchant
Services Stickers
Discover
Packet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11112394, and find that this resolution is satisfactory to me.
The refund was received today!
Regards,
A[redacted]

Hello,To confirm, your account is closed.  Once the sales office (Merchant Account Solutions) receives their equipment returned the fee will be reversed.  Thank you.