CHI Payment Systems

Hello, we acknowledge your concern for the business. Our records indicated on 11/16/15 the $5.00 has been submitted on each account as an ACH credit to the business checking's account. Please allow 7-10 business days to process the refund. To cancel the account please call ###-###-#### and...

request closure.

As Stated by the Business. Thank you for your patience while we were working on your case.  We have approved a refund for each of your 2 accounts.  Total refund being $813.00.  Sorry for the issues you experienced with our company.  Good luck to you in your future endeavors.

Hello,There is some missunderstanding regarding to which company you are speaking.  When the sales agent from the independent sales office Merchant Account Solutions states "yes we can help you with that" they are referring to your credit card processing.  They did not represent...

themselves as an agent of PayPal.  There was a seperate agreement you made with the independent sales office and were charged the cancellation fees agreed to.  http://www.intlcardservice.com/equipment/agreement/.  the independent sales office is willing to refund you cancellation fees if you contact their office and also return their equipment.  To receive a refund and send the equipment back please contact the independent sales office at ###-###-####.Thank you.

Hello,Please verify the proper merchant account number, business address, phone number and account owners name.  None of the information contained within this complaint matches our records.  To ensure validity, we request all information pertaining to identifying the customer be...

double checked by the complainant.Thank you.

Review: G[redacted] of Independent Business Solutions came my business establishment inquiring about reduced credit card rates. After I committed to his credit card processing plan he left with the appropriate forms filled out. I did start receiving emails from Chi Processing Systems in regards to setting up of a new credit card merchant account. Nov 9, 2015 the new credit card terminal came in, but I was so swamped that day I did not get a chance to open to box or do anything with it. When dealing with the mail on Nov 10, 2015 I got two different merchant statements from Chi Payment Systems for statement period of 10/1/15 - 10/31/15. They are identical except for the merchant number. The statements are each removing $5.00 from my bank account. Fees were taken from my company for services they did not nor could not provide since I did not get the credit card terminal until AFTER the end of the statement period. When I tried calling the company I was on hold for over 20 minutes before I gave up. When checking on the Revdex.com for Chi Payment Systems I was able to see another complaint similar to mine.Desired Settlement: I want the funds to be replaced to my account & all further transactions stoped

Business

Response:

Hello, we acknowledge your concern for the business. Our records indicated on 11/16/15 the $5.00 has been submitted on each account as an ACH credit to the business checking's account. Please allow 7-10 business days to process the refund. To cancel the account please call ###-###-#### and request closure.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10948010, and find that this resolution is satisfactory to me.

Regards,

M[redacted]

Review: I was wrongfully charged a termination fee for credit card processing service that I never used. I have been in contact with them and they agreed to refund me the amount of 1000.00 dollars and now they decided not refund me this have been going on for a long time now they admitted they were wrong how could I be charged for something I never received, plus they also took my machine to reprogram and I never received that either and then they charged me a 495.00 early termination fee plus two 159.charges and two 79.90 chargesDesired Settlement: 1000.00 dollars refunded back into my account and my 1500.00 ux570 credit card machine back or the equal dollar amount of the machine

Business

Response:

Dear Customer, I am writing to you in reference to your letter dated October 23rd, 2014. The account for Chariot Auto ID # xxxxxxxxxxxxxxxxxxxxx was open October 16th 2012 and closed on December 14th 2012. The account for Chariot Auto ID # xxxxxxxxxx was open October 16th 2012 and closed November 12th 2012. To begin, there has been a substantial lapse in time regarding the events being disputed. Upon review, we determined the Early Termination fee was waived on ID # xxxxxxxx; however, the ID # xxxxxxxxxxx was charged the $495 Early Termination Fee. Both accounts were charged the $159 Annual fee. Originally, the refund request had went through and may not have been approved. I have reached out to the direct agent office and re-escalated the issue. You should see a refund for the $495 and two charged of $159 within 7-15 business days if approved. With regard to the terminal, we have no record of the agent taking the terminal. Due to the long length of time between the incident and now, we are limited in the action that could be taken regarding that specific concern. I apologize for any inconvenience, our client’s satisfaction is paramount to us, please feel free to contact me at ###-###-#### Ext. 2863, or by e-mail at [redacted]@premierclientservices.net. Sincerely, [redacted] Premier Client Services

Business

Response:

As Stated by the Business. Thank you for your patience while we were working on your case. We have approved a refund for each of your 2 accounts. Total refund being $813.00. Sorry for the issues you experienced with our company. Good luck to you in your future endeavors.

Review: We opened an account for the girl scouts to have a credit card reader for cookie payments. This company misinformed us of hidden monthly charges. They did not inform us that in order to avoid monthly charges. They told us there were zero monthly charges. They ended up charging us 12.90 for January and we didn't even use the reader during that month. Then they charged us for February 25.86. We had one purchase of one box of girl scout cookies for 5.00. I called today to ask them to remove the hidden fees, and they refused. I asked them to stop charging us any more fees and to close the account. They told me that they would email me a form to fill out and close the account within 72 hours. They said that I had to submit the form to close the account. This company has sent me nothing. I do not want them to continue to charge us monthly fees. I would like to request to be refunded for the monthly fees they misinformed us about, and to close our account.Desired Settlement: I would like a refund for 25.86, and for 12.90. I would also like the account closed.

Business

Response:

Hello,We have reviewed the application to which you applied for this merchant services account. The schedule of fees does clearly state any monthly fees to be charged for our services. Unfortunately, we are not able to provide services at no cost. to close the account we do require a written request. We had sent the form, if you have not received the form it is suggested to call back that same day as we are unaware you did not receive the form. Please fax a written, signed request to ###-###-####. The account would be closed right away.As the schedule of fees did clearly show what was agreed to be paid for our services, we are unable to refund any fees. Additionally, you did use the service and would have fees owed for that usage.

Consumer

Response:

Review: 10528248

I am rejecting this response because: The sales person I spoke to assured me there would be no additional monthly Charges. He also sent me an email stating he would refund the money back to our account. I have cut and paste his email. But I can forward this to you and you can contact him as well. Here is his email:Hello, Attached is the cancellation for the account. Please sign and date then send back to me so we can cancel the account immediately. I will also put in a refund request for thecharges incurred. This refund will post within 5-8 business days. Sorry for any inconvenience this has caused you. Sincerely, [redacted]Senior Sales Consultant

Review: THE SALSE MAN STEVE CAME TO OUER BUISSNESS AND SAID THER IS NO FEE ON THE CRADID CARD ONLY WHEN USED NO MONTLY FEE OR ACCT FEE REPITED TO US BY SINING THE PAPERS REFUSED TO GIVE US COPY OF PAPER SAID HE WILL HAVE OFFICE CROSS OFF ALL FEES AND SENT US COPYWE GOT THE STATEMENT AND SHOED US NO FEE -1999WE GOT THIS MONTH BANK STATMENT AND WE WHORE CHARGED WE KEAP ON CALLING HIM HIS PHONE IS FULL AND NEVER CALL US BACKI CALLD THE COMP TO COMPLANE 2 X THAY SAID I WILLBE CALD BACK NEVER GOT ANY CALL BACK OR RESPONDDesired Settlement: TO BE BILLD AS WE WORE TOLD 1.7 CENT AND NO FEE WHAT SO EVER OR GIVE ME BACK MY $$ AND VOID CONTRACT

Business

Response:

Hello,Please verify the proper merchant account number, business address, phone number and account owners name. None of the information contained within this complaint matches our records. To ensure validity, we request all information pertaining to identifying the customer be double checked by the complainant.Thank you.

Business

Response:

The sales agent provided a merchant agreement to Harriman Laundromat. The merchant agreement clearly has a "Scheudule of Fees" which includes other fees in addition to the 1.7% per transaction where Larry Jamison signed and agreed to. Our company provided a copy of the agreement and e-mailed the document to [redacted]@yahoo.com on June 16, 2015; moreover, the merchant, Harriman Laundromat, still continues to use our service. The merchant agreement includes a 3-year agreement where it can not be voided; as a result, closure would incur a cancellation fee. At this point in time, all fees are valid based on the Schedule of Fees; moreover, to cancel the account, please call ###-###-#### for further assistance.

Consumer

Response:

Review: 10719631

I am rejecting this response because: THER IS 3 WITNESS THAT THAY SALSMAN SPACIPIKLY SAID NO CHARGES ONLY 1.7 CENT AND BY SINING HE TOLD US HE DID NO TLEAVE COPY BECOUSE THAY WILL SEND US FROM OFFIC WITH NO CHARGES I NEVER GOT IT TILL I KEAP REQUSTING IT ALSO ON 1RST BILL WE CALLD HIM HE SAID LOOK I TOOK CARE ON IT THER IS NO CHARGES WE DONT WANT IT AND TAKE IT BACK YOUR SAILS MAN LIED TO US AND DID NOT WANT TO LEAVE COPY SO HE CAN WRIGT IT ON AFTER THE SALE

Regards,

J [redacted]

Consumer

Response:

Review: 10719631

I am rejecting this response because:Thanks again for giving me the time to respond.#1 the sales man Mr. S[redacted] never left a copy to us by signing he took it with him he said they will send you copy.This is not what we signed this is forged.#2 we did not want this credit card service in our laundry he came and said to 3 diffrent times no other charge 1.7 cent on any transaction no other charges not for the machine or any supply.# 3 we did use it after finding out these charges because the salesman called us and said he took care on all the charges they will be put back.Never was#4 thay put up charges witch is not even on the falls contrake# 5 we stopped using the machine as soon they answered that the reason we did was only due salesman assuring us no charge only 1.7. So I am asking you to please get me a sworn statement from salesman as to This is his trow agreement with his full name and address Also I want all my charges returned only thing they can get is the 1.7 cent what was agreed. Take back there machine and cancel this.

Regards,

J [redacted]

Review: I sign up to a card reader. I had to filled out an application and submit. I just received the card reader on this past Saturday. After doing some research I had some questions regarding hidden fees and etc.Then I noticed this company had an D from the Revdex.com. I call and spoke with a women on today . She informed me its a 3 year contract. I told her I would gladly mail her back the card reader. She then said you still will be charged a $350.00. I just think this is horrible. I asked her how was I locked into this application, I didn't sign anything. She told me I signed the application. Can they do this?Desired Settlement: I would like to send them back their card reader and they dismissed contract and fees.

Business

Response:

Hello, we acknowledge the concern you have with iPayment. The information we have on file is based on the original application set up by the Independent Sales Organization, Leaders. We can reduce the cancellation fee with the approval of Leaders Merchant Services.

Consumer

Response:

Review: 10867246

I am rejecting this response because: I did not have there merchandise no longer than a day or 2. Second I mail them their product back. I should not have to pay anything. With that being said I am about to deployed and I trying to handle this issue before I deployed.

Regards,

J[redacted]

Business

Response:

Hello, we acknowledge the concern for small businesses and the concern for inactivity. We will request to have the Early Termination Fee be waived due to inactivity. Please be advised this is subjected for approval.

CHI Payment Systems has done an excellent job for my web development business and my clients' businesses. I was faced with the task of setting up my website to accept credit card payments from my clients. This is a competitive market so I naturally checked on pricing and support options with many banks in my area and other popular payment solution systems on the internet. My local banks could not compete with rates and fees that CHI Payment Systems was able to offer me. Most of the other companies wanted to hold me to long term contracts. Additionally, some of my clients that are using their services have commented on the competitive cost of their physical processing machines and professional support.

CHI Payment Systems assigned me to a primary agent, John McMahon, and a backup agent, John Vozzela to walk me through the process of signing up and getting me approved within a day by their underwriting department. Further assistance was provided to me by their their technical support department to help me integrate payment gateway capability into my website. Some of my clients wanted to integrate the same capability in their physical stores and/or into their websites that I built and maintain. I simply referred them to John McMahon and he helped them to get setup. Many of them were new to accepting credit cards and others converted from their existing merchants services to CHI Payment Systems.

As a web developer, it was imperative that I use Authorize.net as a payment gateway company for credit card approval. It is the most popular gateway service web developers use because it is widely supported in just about all of the ecommerce website frameworks. CHI Payment Systems has a great working relationship with them so it made things even easier.

I have roughly 10 clients now that I have introduced to John McMahon and all of them are still using CHI Payment Systems because they are happy with the personable support and of course the great rates.

http://www.rocketboxxstudio.com

Review: I had been contacted by a representative that when I asked if they could help me with my PayPal account, they said "yes we can help you with that." At this point, I thought I was speaking with an agent of PayPal. After I agreed to get a card reader, I found out that the representative misled me since the company they had me sign up with was "Merchant Account Solutions" -- NOT PAYPAL! I have not used their services other than their system charging my bank account 2 cents with an 89 cent transaction fee. I then received a letter in less than one week after the charge stating that if I did not pay immediately, they would send me to collections for the 89 cent charge.At this point, I was furious for being lied to AND for now getting a notice about the 89 cent collections letter. I contacted them again via email and had an email exchange with a representative named "Anthony Herrera." I later called and spoke with another employee of Merchant Account Solutions and was informed that the cancellation fee was $545.00. This fee is not only outrageous, but once I double checked the terms of agreement they sent me (page 29, section 23.1) the amount listed to cancel is zero dollars! I want this account closed and I want all charges waived. This company lied to me not only about fees but also about what company they are.Desired Settlement: Since the customer service person LIED about what company they represented (i.e. PayPal) and also since they misrepresented their charges - I want my account closed immediately AND to have all cancellation charges waived. It is outrageous behavior on behalf of the company's employees.

Business

Response:

Hello,There is some missunderstanding regarding to which company you are speaking. When the sales agent from the independent sales office Merchant Account Solutions states "yes we can help you with that" they are referring to your credit card processing. They did not represent themselves as an agent of PayPal. There was a seperate agreement you made with the independent sales office and were charged the cancellation fees agreed to. http://www.intlcardservice.com/equipment/agreement/. the independent sales office is willing to refund you cancellation fees if you contact their office and also return their equipment. To receive a refund and send the equipment back please contact the independent sales office at ###-###-####.Thank you.

Consumer

Response:

Review: 10641794I simply want the cancellation fee removed and the account to be closed. I am returning materials sent to me but I will not contact the company via phone. I do not want to contact the company by phone since they have been rude to me (called me names and bullied me.) I have written a letter to be sent with the return of the materials and want all communication between me and Merchant Account Services to be in writing.Because I have not had the account closed and all cancellation fees removed, I am rejecting the response. Once the account is closed and no charges assessed, I will gladly accept the company's response.Additionally, the first time (after multiple requests directed to the company from me) that I actually saw the contract that I allegedly signed was only AFTER the Revdex.com got involved. It was not even sent to me directly, I only got a copy of it from the Revdex.com.

Regards,

L[redacted]Copy of letter sent to company with return of materials[redacted]

Attached is

the “Close Merchant Account Request Form.” Per your company’s response to my

Revdex.com (Revdex.com) Complaint ID: 10641794, I am sending the unused

card reader back to your company.

Additionally, I am requesting that my account be closed and that “the

independent sales office is willing to refund you (me) cancellation fees.” This quote is also from the response your

company gave to my Revdex.com complaint. (same number as mentioned above) Which is why

I expect that my account will be closed and no fees charged to me for closing

the account.Due to my

experiences with your company, I am only going to conduct this cancellation

procedure in writing. Additionally, I do

not see this as a cancellation since your company fraudulently represented

itself. This is why I am checking

“Misrepresentation” under “Reason for Closure” on the Close Merchant Account

Request Form.All written

correspondence will be filed both with the Santa Barbara Revdex.com as well as the

Ohio Attorney General’s Office, M[redacted].

Sincerely,L[redacted]

Enclosures:

Close

Merchant Account Request Form

Revdex.com

complaint response

Card reader

Merchant

Services Program Guide CD

Merchant

Services Stickers

Discover

Packet

Business

Response:

Hello,To confirm, your account is closed. Once the sales office (Merchant Account Solutions) receives their equipment returned the fee will be reversed. Thank you.

Consumer

Response:

Review: 10641794

I am rejecting this response because: I appreciate the response from Merchant Account Solutions (MAS). However, I do not want to close the complaint as being satisfactorily resolved since MAS's resolution of my account is contingent on my returning (and their receiving) their equipment.The reply from MAS was sent by the Revdex.com on 6/15/15. I returned the equipment to MAS and it was received by MAS on 6/12/15 (as verified by my USPS Certified Mail return receipt. ) Since the equipment was received on Friday and Mr. W[redacted]'s reply for MAS to the Revdex.com was sent either on Friday or Monday morning, information regarding receipt of the equipment may not have been available to Mr. W[redacted]. Pursuant to Mr. W[redacted]'s reply of 6/15/15, I will accept the MAS response upon their acknowledging receipt of the equipment in good order.

Regards,

L[redacted]

Review: I run a business and use the Payment Systems for my credit card processing. I had a large sale at my store and they put a hold on our account. I have been waiting over 60 days now for them to release over $33,000.00 to my business checking account. I have a limit of $50,000.00 a month to process credit cards. I have been informed that they could hold these funds up to 6 months. I have had a clean record processing credit cards with no charge backs or recourse with any customers to date. I feel I am given the "Run Around" every time I have contacted them. Customers have their product and I haven't got the funds for the product.Desired Settlement: I would just like the funds to be released so I can move forward with my business.

Business

Response:

Hello,The hold was placed as the transaction ran exceeded your High Ticket limit. You are correct in stating your approved monthly volume limit is $50,000.00. Your High Ticket limit is set to $3,500.00. This consists of all sales ran on a card within 30 days. This is why there was a potential risk issue and caused us to hold the transaction.On the date you filed this complaint, we released half of the transaction. $15,299.12 was released to you, the remaining will be held pending review from our Risk department. After review of the notations, you are aware of this and are clear on our Risk departments procedures.Thank you.