ChicagoVPS

Hello,The clients service was temporarily suspended because there was an outstanding billing issue on his accountLast year he submitted a charge back against our company, resulting in fees and provided serviceOnce we figured out the situation, service was then resumed back to normal.Thanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While understanding that hardware and software faults happen, the consistent issues of problems that arose on server in the course of months far exceed any honest business's acceptable amountIf you offer a service it should perform without issue 90%+ of the timeThe problem is this vps had given me more issues that I have time to deal with in the course of months, problems not caused by me but server/VM issuesAny respectable business would see this, so to close this case, I am requesting the "credit" I was promised via support ticket in the form a "refund" to my [redacted] account, which is allowed according to the TOS of the service Regards, [redacted]

Revdex.com:Hi,I received finally received 2x responses from them, conveniently, minutes after you contacted them for me.the first said:--------------------------------------------- [redacted] , We can refund the last charge if you desire? Per our policies we do not provide refunds unless a certain hardware/network issue occurs on our end etc or if its another special caseHowever the funds were added to the credit here where they will stay unless you want the latest charge sent back.--------------- Mike [redacted] Accounting----------------------------------------------------------------------...⇄ they basically offered me $out ot the $40.50the Second was just:---------------------------------------------------------------------------...⇄ FULL REFUND ISSUED--------------- Mike [redacted] Accounting----------------------------------------------------------------------...⇄ far I have just received, 2x $Refunds, so I am still waiting on the rest, $

Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] They have offered to create a new server with zero of my data intactThis does not meet my needs, according to their support there is nothing they can do about my data

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The total amount in the account is $ [redacted] rejected the claim because the payments are older than their limit for accepting claims, and does not invalidate the account balanceThat leaves about $still locked up by Chris F [redacted] / ChicagoVPS / NWNC illegally through an agreement I DID NOT make with him or his business.I DID NOT AGREE TO THE TERMS OF SERVICE OF CHICAGOVPS ON WHICH THE BUSINESS IS CLAIMING THEY DO NOT OFFER REFUNDS.I made an agreement with [redacted] before the purchase, so this claim of not offering refunds does not apply to me or the balance in my accountChris F [redacted] has shown in the past that he is willing to lie, cheat, and stealMy contract with [redacted] was prior to ChicagoVPS purchasing [redacted] (and subsequent raid of the customer base) Regards, [redacted]

The customer was on an older machine that needed to be updated, we offered a free upgrade to a newer machine that would support the new operating systemWe have been trying to work with the customer but he has stopped responding, without his willingness to work with us, there is not much we can do

Hello,We have offered to migrate the customer to a working server for freeWe have communicated this directly to the customer and will continue to work with the customer to ensure they are well taken care of.We have closed this case internally and consider the matter resolved.Thank you

***I reviewed the customers account, and what happened is at the customers own riskOur TOS specifically states we are not responsible for the data they put on our servers due to the fact that failures or hardware issues can and do occur.We gave him a backup of his data which is not even
required but we take extra precautions for our customers that most companies do notNo refund will be given and his data is still in tact.Regards***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
In March of 2014, ChicagoVPS charged me times for accounts (they charged an extra time without authorization) Once I noticed this error, I put in a ticket in their online ticketing system After several attempts to get them to refund the money that they took, and weeks with no resolution a chargeback was issued They have always been paid in full for my services, yet they now try to use this as a reason for turning off my services for days They overcharged me in 2014, and now they are punishing me for taking back my money that they took without authorization in March of By turning off my service without warning (when I have been paid in full the entire time), they are in breach of contract I am tired of dealing with this company, and I am not satisfied with their "so-called" resolution They have damaged the earnings of my company by taking the actions that they did.They made a mistake in March of - to my detriment Now they are punishing me for the mistake they made Doesn't make any sense They terminated our contract by turning off my servers (and websites contained on them)I want a refund for the services I paid for, that they refused to provide
Regards,
*** ***

HelloThe client was already refunded prior to this complaint. There is no further required action to take.

Revdex.com:Hi,I received finally received 2x responses from them, conveniently,...

20 minutes after you contacted them for me.the first said:---------------------------------------------[redacted], We can refund the last charge if you desire? Per our policies we do not provide refunds unless a certain hardware/network issue occurs on our end etc or if its another special case. However the funds were added to the credit here where they will stay unless you want the latest charge sent back.--------------- Mike [redacted] Accounting----------------------------------------------------------------------...⇄ they basically offered me $4.50 out ot the $40.50the Second was just:---------------------------------------------------------------------------...⇄ FULL REFUND ISSUED. --------------- Mike [redacted] Accounting----------------------------------------------------------------------...⇄ far I have just received, 2x $4.50 Refunds, so I am still waiting on the rest,  $31.50

Hello,The clients service was temporarily suspended because there was an outstanding billing issue on his account. Last year he submitted a charge back against our company, resulting in fees and provided service. Once we figured out the situation, service was then resumed back to normal.Thanks

we processed his refund and closed the account.

Hello,The clients services we not shut off for longer than 2 days while we figured out the billing issue. I told [redacted] we would eat the charge back costs and turn his services back on ( which we have ). This is far more than reasonable, I will even go as far as crediting his account with a free month which is far more than what should be offered. Regards[redacted]

Hello,The client has already been refunded via [redacted] in the amount of $125.55. The rest were reviewed by [redacted] and denied. Thanks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business did not contact me at all and the message I received in response to my Revdex.com complaint has not been truthful in any way. I have attached the log of messages from Mikey from ChicagoVPS.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have no interest in continuing to do business with this company.  Their actions have cost my business money, and they can't accept responsibility for their actions that cost us time and money.I understand that ChicagoVPS had no interest in resolving this matter, and so I wish for my complaint to stand, and the Revdex.com can close this complaint as unresolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While understanding that hardware and software faults happen, the consistent issues of problems that arose on 1 server in the course of 6 months far exceed any honest business's acceptable amount. If you offer a service it should perform without issue 90%+ of the time. The problem is this vps had given me more issues that I have time to deal with in the course of 6 months, problems not caused by me but server/VM issues. Any respectable business would see this, so to close this case, I am requesting the "credit" I was promised via support ticket in the form a "refund" to my [redacted] account, which is allowed according to the TOS of the service.
Regards,
[redacted]

We do not store customer information, nor do we advertise such. We regret that your data is unrecoverable sir.

Hello,I have reviewed the clients account and have come to the decision to refund his full amount of $40.50. I have processed the refund and the client should see it shortly. Please mark this as resolved.