Chicco USA, Inc

July 15, 2015Dear *** ***,This letter is in response to your inquiry concerning D#***Our warranty is a one year warranty that covers manufacture defect for the first yearUnder the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product,
All returns and exchanges are done solely through the retailer.*** *** contacted us on June 24, regarding an issue with her Chicco *** car seatWe responded requesting additional information and photos for reviewUnder the warranty we have offered to send *** a replacement car seatShe contacted us by phone requesting a refund for her ***, We have explained to her that all returns and exchanges are handled through the retailer where the item was purchased.Under the one year manufacture warranty we are willing to assist *** *** with her issue and send her a replacement car seat.Kind Regards,Ginny G.Customer Service Manager

July 30, 2015Dear MsCameron,This letter is in response to your inquiry concerning ID#***We have made every attempt toresolve this issue with *** *** Under our one year manufacture warranty we are willing to assist her with warranty replacement of her *** car seatShe may contact us if she wishes to have the productreplaced.Kind Regards,Ginny G.Customer Service Manager

This letter is in response to your induiry concerning ***Our warranty is a one year warranty that covers manufacture defect for the first yearUnder the warranty we assist with warranty repair replacement of a damaged or defective Chicco productAll returns and exchanges are done solely
through the retailer.Ms*** contacted us on January 22, regarding an issue with her Chicco Lullaby Baby playardIn order to assist a customer with a warranty issue we require certain steps to be followed before sending a replacement for a damaged productOnce all the required information is provided we ask the customer to render the product useless prior to sending a replacement productThis is to ensure a customer is no longer using a damaged productMs*** has provided all the required informationAt this point we are awaiting photos showing the product numbers are blackened out, and all four mesh panel have been cut and removed from the playardOnce we receive these photos we will be sending Ms*** a replacement playard.The safety of children is paramount to ChiccoTherefore we want to ensure that a customer is no longer using a damaged item prior to sending a replacement.Kind Regards,Ginny G***, Customer Service Manager Chicco USA / Artsana USA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I do not want the same product that we had problems withI explained this at length in the last responseWe have purchased a *** carseat to replace the faulty Chicco carseat and we will not be doing business with this company in the future
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have completed the online
Form Chicos is referencing now two time and continue to have troubleI have been following up for months now and this needs to made right and I need the gift card rpcredit issued to me once and for all at this timeI have been more then patient with all this but this is not acceptable and I need this handled and towel care of now
Than kyou
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 14, 2017Dear *** ***,This letter is in response to your inquiry concerning ID#***Our warranty is a one year warrantythat covers manufacture defect for the first yearUnder the warranty we assist with warrantyrepair/replacement of a damaged or defective Chicco products We require a
customer to write“Damaged/Do Not Use” on the product or part prior to sending a replacement product or partThis is toensure that the defective product or part is no longer being used (and will be disposed of).*** *** contacted us on May 30, regarding an issue with the backrest on her Chicco Kidfit carseatWe responded requesting that she follow these instructions ofwriting "Damaged/Do Not Use” onthe backrest of her car seatAs *** *** is not willing to do so prior to sending a replacementbackrest for her car seat, we will be sending her a replacement backrest firstWe have asked ***
*** to provide us with photos showing she has written this on the original backrest after shereceives the replacement to ensure that she has discontinued using this part.Kind Regards,Ginny G., Customer Service Manager

May 08, Dear *** ***,
This letter is in response to your inquiry concerning DH ***We have been in contact with *** *** via phone and emailWe have received all the required information and photosWe have sent the replacement stroller to *** *** by *** GroundThe *** tracking number is ***The replacement stroller was delivered on May 7, Kind Regards,Ginny G.Customer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
This is my point in this matterI have to now go out and purchase a new port a crib in order to do the other steps that they are telling me to doI didn't make this damaged product they didI now have to replace it at my own expense againIt is less than a year oldMy son sleeps in it nightly so I have to replace it now I can't wait for them to send me a new oneHe can't sleep on the floor or in my bed that is dangerous as wellI am saying the policy is horrible for this situation because I can't wait two or three days for you to send me out a new oneThis response is unacceptable to meThe people at this company are very rude on the phoneI will no longer purchase anything made from this companyI have a stroller, high chair , and an infant car seat from this company and each product is horribly made except for the car seat I have had problems with the other productsThe stroller is already falling apartIt squeaks whenever I push itVery flimsy as wellThe high chair is a booster and my son almost fell out of it because it doesn't tighten on the chair that wellI don't use it anymoreOnly used it onceThe products from this company are not made well and I don't want another product from them I want my money back for this productI am already purchasing another product from another makerThey should send me a shipping label for this crib and examine the product to see what they did wrong and fix their mistakesThey make children's products, they should want to know what went wrong and how to better improve the problemBottom line, I don't want another product from this company

July 30, 2015Dear MsCameron,
This letter is in response to your inquiry concerning ID#***We have made every attempt toresolve this issue with *** *** Under our one year manufacture warranty we are willing to assist her with warranty replacement of her *** car seatShe may contact us if she wishes to have the productreplaced.Kind Regards,
Ginny GCustomer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: not only have I fooled the steps but I have sent the photographic evidence that they have requested
Regards,
*** ***

January 9, 2015Dear *** ***,This letter is in response to your inquiry concerning ID#*** *** placed an order for a replacement double pad seat cover including shoulder pads, and a 5pt harness for her high chair on our website on December 14, *** ***
contacted us on December 17th stating she only received shoulder padThe replacement seat cover should have included a set of shoulder padsWe have sent a set of replacement shoulder pads to her on Dec23rdIn addition, as a goodwill gesture, we provided her with a promotional code for 15% off her next purchase or our websiteThis may be used on any Chicco product of replacement parts on our website.We sincerely apologize that she did not receive one of the shoulder pads in her original shipmentAs of the replacement parts she ordered have been sent to herTherefore we would not accommodate her request for a refundKind Regards,
Ginny G, Customer Service Manager

May 12, 2017Dear *** ***,This letter is in response to your inquiry concerning ID# ** ***We have contacted *** *** twiceby phone and have left her messages asking her to return our callsIn addition we have reached out to *** *** via emailWe are offering a replacement Cortina
Together stroller and would like her original stroller back for reviewWe are currently awaiting the customer's response.Kind Regards,Ginny G., Customer Service Manager

November 13,2017Dear *** ***,This letter is in response to your inquiry concerning lD# ***Our warranty is a one year warrantythat covers manufacture defect for the first yeartinder the warranty we assist with warrantyrepair/replacement of a damaged or defective Chicco product.We have
been in contact with *** *** regarding the issue she experienced with her Chicco Key?tcar seatWe have sent her replacement fabric coverings for her car seatThese parts have beendelivered to her address by *** Ground on Friday, November 10th.Kind Regards,Ginny G., Customer Service Manager

This letter is in response to your inquiry concerning ID #[redacted].  [redacted] and [redacted] contacted us on December 13, 2016 regarding an issue with installation of their Chicco car seat in their vehicle.  We have spoken to [redacted] on December 13, 2016.  We have sent the...

customer an email to get addition information for review.  We are awaiting the customer's response. Kind Regards,Ginny G[redacted], Customer Service ManagerChicco USA/ Artsana USA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: As I mentioned before, I believe that this product has a design flaw so I am not interested in receiving a replacement. Again, the plastic tabs that were suppose to secure the latch and allow the straps to be tightened, became warm to the touch and weakened the plastic which eventually cracked. I am extremely disappointed with this company. We consistently by top of the line products for our child and we no longer consider Chicco a safe or responsible company. I will be writing reviews for this product and making sure everybody I know hears about our experience. I would much rather lose $279.00 dollars than have our child strapped into an unsafe product. 
Regards,
[redacted]

Our warranty is a one year warranty that covers manufacture defect for the first year. Under the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product.Ms. [redacted] contacted us on December 29, 2016 regarding an issue with her Chicco Nextfit car seat.  We...

responded requesting additional information and photos for review. Under the warranty we are sending Ms. [redacted] a replacement car seat and getting her original car seat back for review.Kind Regards,Ginny G[redacted], Customer Service Manager

November 12, 2015Dear [redacted],This letter is in response to your inquiry concerning ID# [redacted]. We apologize that [redacted] experienced an issue with her Chicco [redacted] Booster seats, in order to assist a customer with a warranty issue we require certain information be provided before sending...

a replacement part or product for a damaged/defective item. We ask the customer to fill out our online submission form on our website www.chiccousa.com . This form is located under the Contact Us section on our website;. Once all the required information is provided we will review the information and assist with warranty repair or replacement of the same model. To date we have not received any correspondence from [redacted]. We ask that [redacted] complete our online submission form so that we may assist her with this issue.Kind Regards,Ginny G.Customer Service

April 23, 2015Dear [redacted],This letter is in response to your inquiry concerning ID [redacted], We apologize that [redacted] experienced an issue with her [redacted] stroller, in order to assist a customer with a warranty issue we require certain steps to be followed before seriding a...

replacement for a damaged product. Once all the required information is provided we ask the customer to render the product useless prior to sending a replacement product. This is to ensure a customer is no longer using a damaged product. [redacted] has provided all the required information. At this point we are awaiting photos showing the manufacture model, SUI, and DOM numbers are blackened out , the 5pt harness has been cut, and the seat covers have been cut in half (ensuring the product is no longer being used). Once we received these photos we will be sending [redacted] a replacement stroller.The safety of children is paramount to Chicco. Therefore we want to ensure that a customer is no longer using a damaged item prior to shipping a replacement.Kind Regards,Ginny G.Customer Service Manager

July 15, 2015Dear [redacted],This letter is in response to your inquiry concerning D#[redacted]. Our warranty is a one year warranty that covers manufacture defect for the first year. Under the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product, All returns...

and exchanges are done solely through the retailer.[redacted] contacted us on June 24, 2015 regarding an issue with her Chicco [redacted] car seat. We responded requesting additional information and photos for review. Under the warranty we have offered to send [redacted] a replacement car seat. She contacted us by phone requesting a refund for her [redacted], We have explained to her that all returns and exchanges are handled through the retailer where the item was purchased.Under the one year manufacture warranty we are willing to assist [redacted] with her issue and send her a replacement car seat.Kind Regards,Ginny G.Customer Service Manager