Chicco USA, Inc

June 23, 2016Dear [redacted],This letter is in response to your inquiry concerning D#[redacted], Our warranty is a one year warranty that covers manufacture defect for the first year. Jinder the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product.[redacted]...

contacted us on June 7, 2016 regarding an issue with her Bravo stroller. In order to assist a customer with a warranty issue we require Certain steps to be followed before sending a replacement for a damaged product. Once all the required information is provided we ask the customer to render the product useless prior to sending a replacement product. This is to ensure a customer is no longer using a damaged product. [redacted] has provided all the required information. At this point we are awaiting photos showing the product numbers are blackened out, and "Do Not Use" and/or "Damaged" has been written in permanent ink/marker on the main frame of the stroller. Once we receive these photos we will be sending [redacted] a replacement stroller frame,The safety of children is paramount to Chicco. Therefore we wart to ensure that a customer is no longer using a damaged item prior to sending a replacement.Kind Regards,Ginny G., Customer Service Manager

September 19, 2017Dear [redacted],This letter is in response to your inquiry concerning D# [redacted]. Our warranty is a one year warranty that covers manufacture defect for the first year. Under the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product.[redacted]...

[redacted] contacted us on September 5, 2017 regarding an issue with her Chicco [redacted] 30 car seat. We responded requesting additional information and photos for review which she has provided. Under the warranty we have sent [redacted] a replacement car seat via [redacted] which was delivered on September 14, 2017. In addition we have contacted [redacted] to pick up the original car seat from [redacted] at no charge So that we may get it back for review,Kind Regards,Ginny G., Customer Service Manager

April 23, 2015
Dear [redacted],This letter is in response to your inquiry concerning ID [redacted], We apologize that [redacted] experienced an issue with her [redacted] stroller, in order to assist a customer with a warranty issue we require certain steps to be followed before...

seriding a replacement for a damaged product. Once all the required information is provided we ask the customer to render the product useless prior to sending a replacement product. This is to ensure a customer is no longer using a damaged product. [redacted] has provided all the required information. At this point we are awaiting photos showing the manufacture model, SUI, and DOM numbers are blackened out , the 5pt harness has been cut, and the seat covers have been cut in half (ensuring the product is no longer being used). Once we received these photos we will be sending [redacted] a replacement stroller.The safety of children is paramount to Chicco. Therefore we want to ensure that a customer is no longer using a damaged item prior to shipping a replacement.
Kind Regards,Ginny G.
Customer Service Manager

May 08, 2015Dear [redacted],This letter is in response to your inquiry concerning DH [redacted]. We have been in contact with [redacted] via phone and email. We have received all the required information and photos. We have sent the replacement stroller to [redacted] by [redacted] Ground. The [redacted] tracking number is [redacted]. The replacement stroller was delivered on May 7, 2015.Kind Regards,Ginny G.Customer Service Manager

November 21,2017Dear [redacted],This letter is in response to your inquiry concerning ID[redacted]. We have been in contact with [redacted]
[redacted] regarding the replacement fabrics she stated she did not receive. We are sending anothershipment of the replacement parts by UPS Ground today.  A signature will be required for delivery ofthis package.Kind Regards,Ginny G., Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Sir,
As part of my search for best car sear and travel system I am looking at Chicco as an option. But it is painful to see that Chicco team is not at all cooperative. They are prompt to delete your comment "Not able to see question and answers
Not able to see question and answers. I don't see the question that I asked" But they are not at all interested in answering your question that I asked on 20th April, 2016 i.e. 2 weeks back. On Chicco's website there is no information regarding the warranty of the products (Questioning the credibility of product). Even if you search for Warranty on their website it will not show anything. Also you can not contact them regarding warranty of a product unless you have purchased the product. My question to all is do you want to know about warranty before you buy the product or after you have invested your time and money on a product which may be compromising your child's safety. Even checked the manual but not even a single reference of Warranty.
If I get a call based on this message then that clearly means that Chicco is spending more time on answering question on Revdex.com then on questions asked on their website. They are just concerned about maintaining their image and least concerned about actual customers concerns. It's painful to learn that.
Regards,
AK

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have completed the online Form Chicos is referencing now two time and continue to have trouble. I have been following up for months now and this needs to made right and I need the gift card rpcredit issued to me once and for all at this time. I have been more then patient with all this but this is not acceptable and I need this handled and towel care of nowThan kyou 
Regards,
[redacted]

July 29, 2016Dear [redacted],This letter is in response to your inquiry concerning ID#[redacted]. Our warranty is a one year warranty that covers manufacture defect for the first year. Under the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product.[redacted]...

contacted us on July 17, 2016 regarding an issue with her [redacted] car seat. If a Chicco product is over the one year warranty we may offer a replacement product as a reduced fee. This was the case with their car seat. We have contacted [redacted] by phone on July 28th and by email today to resolve this issue. We are currently awaiting the customer's response.Kind Regards,Ginny G., Customer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I never received a replacement as the company stated was deleted versed on November 10th and it is November 14th. Nothing was received at all. 
Regards,
[redacted]

Chicco is misleading in their advertising of children's car seats. Car seats all have expiration dates based on manufacture dates of generally 6 years. Chicco sells car seats that are old and the consumer will not be able to get near the 6 year life span out of their purchase. I purchased a seat and when it arrived it was already 3 years old. They did not inform me in any way that I was purchasing such an old seat. Please be cautious when purchasing from them as to how old of a product you may be buying.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:If your reasoning for asking that I write "damaged" on my stroller is for safety concerns then this does not apply to me. Unless you can give me a logical explaination as to how a ripped foam handle is somehow causing a safety concern! Furthermore, if your company really was concerned about safety above all else, then you would IMMEDIATELY send replacement parts to consumers with faulty products covered under warranty instead of wasting time arguing about whether or not the consumer is willing to deface property that they paid for, own, and are within their legal rights to use as they see fit. 
Regards,
[redacted]

November 12, 2015Dear [redacted],This letter is in response to your inquiry concerning ID# [redacted]. We apologize that [redacted] experienced an issue with her Chicco [redacted] Booster seats, in order to assist a customer with a warranty issue we require certain information be provided...

before sending a replacement part or product for a damaged/defective item. We ask the customer to fill out our online submission form on our website www.chiccousa.com . This form is located under the Contact Us section on our website;. Once all the required information is provided we will review the information and assist with warranty repair or replacement of the same model. To date we have not received any correspondence from [redacted]. We ask that [redacted] complete our online submission form so that we may assist her with this issue.Kind Regards,Ginny G.
Customer Service