We are an established multi-channel online retailer, with near-perfect positive feedback ratings on ***, [redacted] , and [redacted] In this case a customer placed an order on a Friday afternoon before a long holiday weekend We very quickly realized that the item ordered would not be in-stock for over a week and so we promptly contacted the customer via email and issued an immediate refund Due to the long weekend the credit was not shown on his credit card until business days later - an issue which we have no control over
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am NOT arguing, I am stating facts, facts that you refuse to listen to IT IS NOT A MANUFACTURER'S WARRANTY ISSUE since the item was never installed THIS IS PER MY CONVERSATION WITH *** You have NOT done all you can to fix the problem YOU failed to honor your return policy, you had USED items sent to me, you were constantly rude You're still being rude If you cannot honor your "no questions asked" refund policy, then you simply need to change it That is common sense Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response
does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
I appreciate that the business is making an attempt to track the delivery At this point I have ordered the product elsewhere and as stated in my original email would like my account credited
Regards,
*** ***
This transaction was declined by our Credit Card Processor due to risk of Fraud. There was never actually any charge to your account, but there may have been an authorization, which takes time to clear. Unfortunately when those funds are released has nothing to do with us,
and is decided by your own bank. I'm sorry that you feel that we did not respond in a timely manner, but according to our records there was no transaction which took place, thus no order to associate your comments with
We sent a replacement per the customer's original request, and it was delivered yesterday 5/8/2017.We are willing to accept a return, and will issue a prepaid return label if that is what the customer requires
We do fulfill many of our products via *** fulfillment services, but they are our products We do not sell used items, and if you received a used item incorrectly we accept returns within days for any reason and will issue a full refund or a replacement, whichever our customer prefers
Hi *** Yes, we do fulfill some of our orders through *** fulfillment services, but the item you received definitely should have been 'new', not used I apologize for this I checked our contact history and I do see an email inquiring about status, but no
request to return the item Normally in such a case we would have issued a prepaid *** return label for you rather than you having to contact *** for the return Of course we will refund you for whatever difference exists between what we charged and what *** has agreed to refund Please let us know if you have any tracking details, and what the amount of the refund was, and we will take care of this immediately Thank you for your patience and understanding
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #
***Please add your rejection comments below.
I did get the item, finallyIt was delivered on August 16th However, I am not satisfied with the poor communication when asked questions, lack of tracking number when told I would have one and item not delivered as specified at time of purchase
Regards,
*** ***
Our return Policy can be found here: ***It clearly states that "if there is a manufacturer warranty claim involved, it is assumed that their process will be followed." While the customer seems to think that this would not be a Warranty issue, we as the reseller spoke directly with *** and were informed that it clearly was This debate was the cause of so many pointless emails, and the reason why we eventually agreed to issue the Prepaid return labels Even now, the customer is still arguing with us, and honestly we have no idea why We have done everything possible to accommodate his requests
The customer's card was never actually charged. On January 8th the order was cancelled and the transaction was voided. The customer was only seeing an open authorization, and unfortunately we have no control over when the customer's bank makes those funds available
again. On Average it seems to take around Business Days, but it can take as many as 10. Calling your bank can speed the process, as they can verify through our processor that the transaction was in-fact voided
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I have contacted the business via phone / email three times with no response There has been no response Only response I have seen is through here Also, product was shipped to me by *** from Warehouse Deals These are used items All return information was provided through *** ( Gift Receipt) No return documentation provided from Chickadee Solutions Please provide your order request from *** with details of the *** *** that shows it was for a New Unit I paid Order# *** You paid I would request the difference in what I paid to what you paid( 13.88) I am only offered the refund from *** as it is what you paid.]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Chickadee's response is a complete lie. Their return policy CLEARLY states that they offer a "no questions asked" return policy, but I was asked non-stop questions for over two days. They refused to honor an part of their return policy. They kept insisting that I return the items to *** first, but I told them at least TEN times that *** would not accept the return from me since they had already informed me that they do NOT accept returns on items that were never installed because they only provide a manufacturer's warranty that covers defects, and they require the items to be installed to do that. These items were found to be defective BEFORE they were installed, therefore they would not qualify under ***'s manufacturer's warranty. Regardless, I requested to return these items in accordance with their own return policy, as the advertise on their website. They refused during over emails to honor their return policy until I threated to decline the credit card charges due to fraud. The items will be returned to Chickadee, since that is who I conducted my business with, NOT ***. If Chickadee desires to return these items to ***, then that is completely up to ***. My order was not placed with ***, I did not pay ***....therefore they can only be returned for a refund to Chickadee. *** also made it clear that they would not offer a refund, only a replacement if it came to honoring the manufacturer's warranty. This is just one of many facts that Chickadee refused to listen to. They were rude from the very start, made up lies, and accused me of committing fraud
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Near postive reviews ?? I question that ?? this company has very poor communication ! If the product was not going to be available for over 2 weeks why would you not tell the customer that instead of just cancelling the order ? Give a little explanation may have helped ? Also how come I could go on line and make a further purchase of the same product without it saying out of stock ??
Regards,
[redacted]
We have issued a full refund for this backordered item
We are an established multi-channel online retailer, with near-perfect positive feedback ratings on ***, [redacted] , and [redacted] In this case a customer placed an order on a Friday afternoon before a long holiday weekend We very quickly realized that the item ordered would not be in-stock for over a week and so we promptly contacted the customer via email and issued an immediate refund Due to the long weekend the credit was not shown on his credit card until business days later - an issue which we have no control over
Hi *** The tracking number ( [redacted] # [redacted] ) shows delivery back on April 19th I will file a claim with *** - [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am NOT arguing, I am stating facts, facts that you refuse to listen to IT IS NOT A MANUFACTURER'S WARRANTY ISSUE since the item was never installed THIS IS PER MY CONVERSATION WITH *** You have NOT done all you can to fix the problem YOU failed to honor your return policy, you had USED items sent to me, you were constantly rude You're still being rude If you cannot honor your "no questions asked" refund policy, then you simply need to change it That is common sense Regards, [redacted]
I show that the item was delivered on August 16th, [redacted] Tracking # [redacted]
We are reaching-out to the customer and will get the missing parts required delivered to them
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response
does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
I appreciate that the business is making an attempt to track the delivery At this point I have ordered the product elsewhere and as stated in my original email would like my account credited
Regards,
*** ***
This transaction was declined by our Credit Card Processor due to risk of Fraud. There was never actually any charge to your account, but there may have been an authorization, which takes time to clear. Unfortunately when those funds are released has nothing to do with us,
and is decided by your own bank. I'm sorry that you feel that we did not respond in a timely manner, but according to our records there was no transaction which took place, thus no order to associate your comments with
Unfortunately this item was returned to us by *** in a damaged state We cancelled and refunded the order and notified the customer
We sent a replacement per the customer's original request, and it was delivered yesterday 5/8/2017.We are willing to accept a return, and will issue a prepaid return label if that is what the customer requires
We do fulfill many of our products via *** fulfillment services, but they are our products We do not sell used items, and if you received a used item incorrectly we accept returns within days for any reason and will issue a full refund or a replacement, whichever our customer prefers
Hi *** Yes, we do fulfill some of our orders through *** fulfillment services, but the item you received definitely should have been 'new', not used I apologize for this I checked our contact history and I do see an email inquiring about status, but no
request to return the item Normally in such a case we would have issued a prepaid *** return label for you rather than you having to contact *** for the return Of course we will refund you for whatever difference exists between what we charged and what *** has agreed to refund Please let us know if you have any tracking details, and what the amount of the refund was, and we will take care of this immediately Thank you for your patience and understanding
This item was delivered yesterday, October 27th via *** Tracking # ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #
***Please add your rejection comments below.
I did get the item, finallyIt was delivered on August 16th However, I am not satisfied with the poor communication when asked questions, lack of tracking number when told I would have one and item not delivered as specified at time of purchase
Regards,
*** ***
Our return Policy can be found here: ***It clearly states that "if there is a manufacturer warranty claim involved, it is assumed that their process will be followed." While the customer seems to think that this would not be a Warranty issue, we as the reseller spoke directly with *** and were informed that it clearly was This debate was the cause of so many pointless emails, and the reason why we eventually agreed to issue the Prepaid return labels Even now, the customer is still arguing with us, and honestly we have no idea why We have done everything possible to accommodate his requests
The customer's card was never actually charged. On January 8th the order was cancelled and the transaction was voided. The customer was only seeing an open authorization, and unfortunately we have no control over when the customer's bank makes those funds available
again. On Average it seems to take around Business Days, but it can take as many as 10. Calling your bank can speed the process, as they can verify through our processor that the transaction was in-fact voided
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I have contacted the business via phone / email three times with no response There has been no response Only response I have seen is through here Also, product was shipped to me by *** from Warehouse Deals These are used items All return information was provided through *** ( Gift Receipt) No return documentation provided from Chickadee Solutions Please provide your order request from *** with details of the *** *** that shows it was for a New Unit I paid Order# *** You paid I would request the difference in what I paid to what you paid( 13.88) I am only offered the refund from *** as it is what you paid.]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Chickadee's response is a complete lie. Their return policy CLEARLY states that they offer a "no questions asked" return policy, but I was asked non-stop questions for over two days. They refused to honor an part of their return policy. They kept insisting that I return the items to *** first, but I told them at least TEN times that *** would not accept the return from me since they had already informed me that they do NOT accept returns on items that were never installed because they only provide a manufacturer's warranty that covers defects, and they require the items to be installed to do that. These items were found to be defective BEFORE they were installed, therefore they would not qualify under ***'s manufacturer's warranty. Regardless, I requested to return these items in accordance with their own return policy, as the advertise on their website. They refused during over emails to honor their return policy until I threated to decline the credit card charges due to fraud. The items will be returned to Chickadee, since that is who I conducted my business with, NOT ***. If Chickadee desires to return these items to ***, then that is completely up to ***. My order was not placed with ***, I did not pay ***....therefore they can only be returned for a refund to Chickadee. *** also made it clear that they would not offer a refund, only a replacement if it came to honoring the manufacturer's warranty. This is just one of many facts that Chickadee refused to listen to. They were rude from the very start, made up lies, and accused me of committing fraud
Regards,
*** ***
We have now issued a refund for $13.88 per the customer's request.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Near postive reviews ?? I question that ?? this company has very poor communication ! If the product was not going to be available for over 2 weeks why would you not tell the customer that instead of just cancelling the order ? Give a little explanation may have helped ? Also how come I could go on line and make a further purchase of the same product without it saying out of stock ??
Regards,
[redacted]