Chickadee Business Solutions, LLC

We issued a full refund on June 23, 2017 at 5:08pm. The item had been recorded as backordered.

This order was refunded in-full on January 3rd.    I sincerely apologize that this package was lost in-transit...

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...

understand that by choosing to accept the business response that my complaint will be closed as resolved. It is unfortunate that it takes a complaint through the Revdex.com to get this "business" to respond to customer service issues that could be cleared up in a matter of seconds. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...

reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. As requested by Chickadee Solutions, the amount I received from [redacted] as a refund for this used toaster oven is in the amount of $52.44. Since I paid $62.34, I will expect to receive the difference of $$9.90 from Chickadee Solutions. I must note, however, despite their cordial response to my complaint, I think their way of doing business is suspect. I have records from [redacted] of the the two phone calls that I made to [redacted] at [redacted] (the phone #Revdex.com lists for them), on on my cell and the other on our home phone. The first one was 7/31/17 at 10:27 a.m. and lasted for two minutes and the other was on 8/2/17 at 2:04 p.m. and lasted for 1 minute. For each of these calls, I left a message. On the picture I took of my online response on their website "Contact Us" page, it shows that I dated that inquiry as being 8/2/17. And the only contact they claim to have received from me was an email (which was on 7/29/17)?? Give me a break!! AND they NEVER contacted me back!!! Only this Revdex.com complaint drew their attention. Sad, but true.  I would never choose to do business with them again, nor would I recommend them to anyone. And do you wonder why I sent the toaster oven back to [redacted]?? Because how could I trust Chickadee (Business) Solutions when they can't communicate with me and send me a used (not new, like I ordered) toaster oven as an anonymous gift (What is that about, if not hiding what they are doing?) utilizing [redacted] Warehouse Deals. Did you notice how they seem to admit to sending me this anonymous gift to fulfill my order?? This is bogus.
Regards,
[redacted]

We are reaching-out to the customer and will get the missing parts required delivered to them...

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
1.  I am NOT arguing, I am stating facts, facts that you refuse to listen to.  IT IS NOT A MANUFACTURER'S WARRANTY ISSUE since the item was never installed.  THIS IS PER MY CONVERSATION WITH [redacted].2.  You have NOT done all you can to fix the problem.  YOU failed to honor your return policy, you had USED items sent to me, you were constantly rude.  You're still being rude.  3.  If you cannot honor your "no questions asked" refund policy, then you simply need to change it.  That is common sense.
Regards,
[redacted]

This customer was informed that because of the Warrranty Claim against [redacted] for defective items, that a support ticket number was needed.   This is in accordance with our Return Policy, and the specific Item's user agreement.  We offered to handle this for him, simply requesting the...

Plumber's name and number so that we could have [redacted] contact them about the issue directly, but the customer flatly refused.     We have sent prepaid return labels for the return of the items, and will handle this issue with [redacted] directly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are very sorry that this item didn't arrive on-time.   I do see one contact via voicemail from you regarding this, and I apologize that we had not responded yet.   We have now issued a full refund for the purchase, as you requested.   Thank you, and Have a great...

day... - [redacted] @ Chickadee Solutions

We sent a prepaid return label via email on 1/19/2018.   The return was sent back and we have issued a full refund.

I show that the item was delivered on August 16th, 2016.  [redacted] Tracking # [redacted]

We have sent a partial refund offer for 50% off of the incorrectly delivered item.   We have also offered a full refund upon return of item.   Just waiting for a reply...

This order was placed on December 8th, and was cancelled due to a manufacturer backorder on December 12th.   A refund and confirmation email were sent.   We do regret not following-up on your [redacted] messages, and we sincerely apologize for that.

We are an established multi-channel online retailer, with near-perfect positive feedback ratings on [redacted], and [redacted].  In this case a customer placed an order on a Friday afternoon before a long holiday weekend.   We very quickly realized that the item ordered would not be...

in-stock for over a week and so we promptly contacted the customer via email and issued an immediate refund.   Due to the long weekend the credit was not shown on his credit card until 2 business days later - an issue which we have no control over.

We had actually emailed the customer, cancelled and refunded this order today, two hours before receiving this complaint.   We do apologize for the missing delivery.

We have issued a full refund for this backordered item...

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the...

business response that my complaint will be closed as resolved. Although the issue was not as stated by the business. I was never notified that it was backordered. They told me it had shipped and then would not respond to my calls or emails. I initiated s chargeback for fraud through my bank. That is what resolved the issue. 
Regards,
[redacted]

Hi [redacted].   The tracking number ([redacted] # [redacted]) shows delivery back on April 19th.   I will file a claim with [redacted].  - [redacted]