Hello [redacted] , Thank you for reaching outWe have issued a refund for all payment made (x $34.99) for a total refund amount of $Please allow three to five business days for this refund to appear on your online statementI hope you have a great day, and please let us know if we may be of further assistanceBest Regards, T [redacted] ***
Thank you for contacting us.Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priorityMembers of the lynda.com library receive 24/access to our tutorials, with no limits on what, or how much, can be watchedOur service will continue uninterrupted until the time at which the account holder wishes to stopPrior to April 8, 2016, we did not receive communication from the member to discontinue service.As a one time courtesy and due to non use on the account, lynda.com will issue a refund to Rachel Beresford for $74.97.Best Regards,
Hello V [redacted] , Thank you for the informationWe were able to locate your daughter's account and provide a refund of $back to your credit cardPlease allow three to five business days for this to appear on your online statementI hope you have a great day, and please let us know if we may be of assistance in the futureBest Regards, T [redacted] ***
Complaint: I am rejecting this response because: they are requesting the account nameI do not know the account nameThe original purchase was for my daughter (D [redacted] )I do not know what email address they have on file for herI did not authorize an automated payment for a subscriptionI only paid a one-time payment with my credit card to assist my daughter Regards, V [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11469106, and find that this resolution is satisfactory to me Regards, M [redacted] ***
Complaint: I am rejecting this response because:Lynda.com falsely claims that that I did not cancel my account within the trial period I initiated the trial on 1/and cancelled on 1/ That is well within the trial window Their computer system is fraught with bugs as my clients are also experiencing first hand If their system worked correctly, they would also see that I only used one of their online classes on 1/ They have returned my $24.99, but I am still unsatisfied and feel that their customer service is terrible Based on my experience I am steering my clients away from Lynda.com Regards, R [redacted]
Hello ***, Thank you for contacting Lynda.com, from LinkedInAfter reviewing your account, I am so glad to see that we were able to issue a refund for your full charge amountPlease allow three to five business days for this refund to post back to your bank accountI hope you have a great day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11561894, and find that this resolution is satisfactory to me
Regards,
G*** ***
Hello, I apologize for the delay in responding, I am unable to locate the account under email address ***@cass.net Please provide more information so I can resolve this request. Thank youLynda.com
Hello ***,Thank you for contacting Lynda.com, and I sincerely apologize for the delay in response.After reviewing your subscription, it appears that a free trial was activated via your PayPal accountUnfortunately, you cannot register for a Lynda.com free trial without first attaching payment
information, so we want to assure you that your PayPal credentials were entered at the time of check outI have attached screenshots of our trial billing pages for reference and review. We have issued a refund in the amount of $34.99 back to your credit cardPlease note that it may take a few days for the refund to post to your account.We hope you have a great day, and please let us know if we may be of further assistance. Best regards, T*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11914172, and find that this resolution is satisfactory to me
Thank you! I am satisfied with the resolution. Even though the company claimed that I had not previously contacted them about this, which I had done so, and I have the email chain to prove it
Regards,
J*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11383340, and find that this resolution is satisfactory to me
My complaint has been fully resolved and I am 100% happy with the support given of Revdex.com
Regards,
R*** ***
HelloWe take our member's happiness very seriously, we have cancelled your accountNo further charges will process through your PayPal account unless you chose to renew your account in the futureOn February 20, we issued a refund of $back to your PayPal account. We hope that
you find this solution satisfactory, but please let us know if we may be of assistance in the future. Best regards,lynda.com
Hello G***, Thank you for reaching out, and I sincerely apologize for the trouble you have experiencedWe want to sincerely thank you for your feedback and have shared your thoughts with our web development team. We have issued $refunds back to your accountPlease allow
three to five business days for these to appear on your online banking statement. I hope you have a great day, and please let us know if we may be of assistance in the future. Best Regards, T*** ***
Hello ***, Thank you for reaching out. After reviewing your account, I am so glad to see that you were able to contact our customer service department and receive a full refund of $on May 23, 2016. I hope you have a great day, and please let us know if we may be of
assistance in the future. Best Regards, T*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11413781, and find that this resolution is satisfactory to me
Regards,
V*** ***
Thank you for contacting us. Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/access to our tutorials, with no limits on what, or how
much can be watched. Our service will continue uninterrupted until the time at which the account holder wishes to cancelPrior to May 7, 2016, we did not receive communication from the member to discontinue service. As a one time courtesy and due to non use on the account, lynda.com will issue a refund to Darla Renie for $74.97 Best regards,Lynda.com
Thank you for contacting us.Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priorityMembers of the lynda.com library receive 24/access to our tutorials, with no limits on what, or how much, can be
watchedOur service will continue uninterrupted until the time at which the account holder wishes to stopPrior to 01/13/we did not receive communication from the member to discontinue service.We have issued a refund to J*** *** for $139.96. Thank you Lynda.com
Thanks Complaint: I am rejecting this response because: Regards, [redacted] M***
Hello [redacted] , Thank you for reaching outWe have issued a refund for all payment made (x $34.99) for a total refund amount of $Please allow three to five business days for this refund to appear on your online statementI hope you have a great day, and please let us know if we may be of further assistanceBest Regards, T [redacted] ***
Thank you for contacting us.Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priorityMembers of the lynda.com library receive 24/access to our tutorials, with no limits on what, or how much, can be watchedOur service will continue uninterrupted until the time at which the account holder wishes to stopPrior to April 8, 2016, we did not receive communication from the member to discontinue service.As a one time courtesy and due to non use on the account, lynda.com will issue a refund to Rachel Beresford for $74.97.Best Regards,
Hello V [redacted] , Thank you for the informationWe were able to locate your daughter's account and provide a refund of $back to your credit cardPlease allow three to five business days for this to appear on your online statementI hope you have a great day, and please let us know if we may be of assistance in the futureBest Regards, T [redacted] ***
Complaint: I am rejecting this response because: they are requesting the account nameI do not know the account nameThe original purchase was for my daughter (D [redacted] )I do not know what email address they have on file for herI did not authorize an automated payment for a subscriptionI only paid a one-time payment with my credit card to assist my daughter Regards, V [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11469106, and find that this resolution is satisfactory to me Regards, M [redacted] ***
Complaint: I am rejecting this response because:Lynda.com falsely claims that that I did not cancel my account within the trial period I initiated the trial on 1/and cancelled on 1/ That is well within the trial window Their computer system is fraught with bugs as my clients are also experiencing first hand If their system worked correctly, they would also see that I only used one of their online classes on 1/ They have returned my $24.99, but I am still unsatisfied and feel that their customer service is terrible Based on my experience I am steering my clients away from Lynda.com Regards, R [redacted]
Hello ***, Thank you for contacting Lynda.com, from LinkedInAfter reviewing your account, I am so glad to see that we were able to issue a refund for your full charge amountPlease allow three to five business days for this refund to post back to your bank accountI hope you have a great day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11561894, and find that this resolution is satisfactory to me
Regards,
G*** ***
Hello, I apologize for the delay in responding, I am unable to locate the account under email address ***@cass.net Please provide more information so I can resolve this request. Thank youLynda.com
Hello ***,Thank you for contacting Lynda.com, and I sincerely apologize for the delay in response.After reviewing your subscription, it appears that a free trial was activated via your PayPal accountUnfortunately, you cannot register for a Lynda.com free trial without first attaching payment
information, so we want to assure you that your PayPal credentials were entered at the time of check outI have attached screenshots of our trial billing pages for reference and review. We have issued a refund in the amount of $34.99 back to your credit cardPlease note that it may take a few days for the refund to post to your account.We hope you have a great day, and please let us know if we may be of further assistance. Best regards, T*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11914172, and find that this resolution is satisfactory to me
Thank you! I am satisfied with the resolution. Even though the company claimed that I had not previously contacted them about this, which I had done so, and I have the email chain to prove it
Regards,
J*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11383340, and find that this resolution is satisfactory to me
My complaint has been fully resolved and I am 100% happy with the support given of Revdex.com
Regards,
R*** ***
HelloWe take our member's happiness very seriously, we have cancelled your accountNo further charges will process through your PayPal account unless you chose to renew your account in the futureOn February 20, we issued a refund of $back to your PayPal account. We hope that
you find this solution satisfactory, but please let us know if we may be of assistance in the future. Best regards,lynda.com
Hello G***, Thank you for reaching out, and I sincerely apologize for the trouble you have experiencedWe want to sincerely thank you for your feedback and have shared your thoughts with our web development team. We have issued $refunds back to your accountPlease allow
three to five business days for these to appear on your online banking statement. I hope you have a great day, and please let us know if we may be of assistance in the future. Best Regards, T*** ***
Hello ***, Thank you for reaching out. After reviewing your account, I am so glad to see that you were able to contact our customer service department and receive a full refund of $on May 23, 2016. I hope you have a great day, and please let us know if we may be of
assistance in the future. Best Regards, T*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11413781, and find that this resolution is satisfactory to me
Regards,
V*** ***
Thank you for contacting us. Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/access to our tutorials, with no limits on what, or how
much can be watched. Our service will continue uninterrupted until the time at which the account holder wishes to cancelPrior to May 7, 2016, we did not receive communication from the member to discontinue service. As a one time courtesy and due to non use on the account, lynda.com will issue a refund to Darla Renie for $74.97 Best regards,Lynda.com
Thank you for contacting us.Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priorityMembers of the lynda.com library receive 24/access to our tutorials, with no limits on what, or how much, can be
watchedOur service will continue uninterrupted until the time at which the account holder wishes to stopPrior to 01/13/we did not receive communication from the member to discontinue service.We have issued a refund to J*** *** for $139.96. Thank you Lynda.com
Thanks.
Complaint: 12634147
I am rejecting this response because:
Regards,
[redacted] [redacted] M[redacted]