Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11469106, and find that this resolution is satisfactory to me.
Regards,
M[redacted]
Hello [redacted], Thank you for contacting Lynda.com, from LinkedIn. After reviewing your account, I am so glad to see that we were able to issue a refund for your full charge amount. Please allow three to five business days for this refund to post back to your bank account. I hope you have...
Complaint: 11125930
I am rejecting this response because:Lynda.com falsely claims that that I did not cancel my account within the trial period. I initiated the trial on 1/6 and cancelled on 1/11. That is well within the trial window. Their computer system is fraught with bugs as my clients are also experiencing first hand. If their system worked correctly, they would also see that I only used one of their online classes on 1/6. They have returned my $24.99, but I am still unsatisfied and feel that their customer service is terrible. Based on my experience I am steering my clients away from Lynda.com.
Regards,
R[redacted]
Hello Revdex.com of the Tri-Counties, Thank you for contacting Lynda.com, from LinkedIn.We have reviewed the member's account and we are able to confirm that there wasn't usage past the registration month in February of 2016. Please note, our Terms of Service indicate that a subscription must be...
cancelled to avoid future payments, and the subscription charges will automatically renew regardless of usage. After careful consideration, we would be happy to grant the member the additional refund request. We were contacted yesterday regarding this case, and as communicated to the member, the escalation review would take a few business days to finalize after which the member would have been contacted. We will contact the member today through our internal case, for additional information regarding the refunds. Thank you for contacting us about this complaint, and to allow us the opportunity to reach a resolution. Please let us know if we may be of assistance in the future.Best regards,$incidents.assigned.acct_idLynda.com Support Specialist
Hello V[redacted], Thank you for the information. We were able to locate your daughter's account and provide a refund of $15.62 back to your credit card. Please allow three to five business days for this to appear on your online statement. I hope you have a great day, and please let us know if we may be of assistance in the future. Best Regards, T[redacted]
Complaint: 11413781
I am rejecting this response because: they are...
requesting the account name. I do not know the account name. The original purchase was for my daughter (D[redacted]). I do not know what email address they have on file for her. I did not authorize an automated payment for a subscription. I only paid a one-time payment with my credit card to assist my daughter.
Regards,
V[redacted]
Thank you for contacting us.Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be...
watched. Our service will continue uninterrupted until the time at which the account holder wishes to stop. Prior to April 8, 2016, we did not receive communication from the member to discontinue service.As a one time courtesy and due to non use on the account, lynda.com will issue a refund to Rachel Beresford for $74.97.Best Regards,
Hello,Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be watched. Our service...
will continue uninterrupted until the time at which the account holder wishes to stop. Prior to February 10, 2016 we did not receive communication from the member to discontinue service.A refund has been issued to R[redacted] for $24.99.Please let us know if we can be of further assistance.Best regards, Lynda.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11435995, and find that this resolution is satisfactory to me.
Regards,
D[redacted]
Hello,Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be watched. Our service...
will continue uninterrupted until the time at which the account holder wishes to stop. Prior to February 1, 2016 we did not receive communication from the member to discontinue service.As a one time courtesy and due to non use on the account, lynda.com has issued a refund to Olivia Smith for $359.88Please let us know if we can be of further assistance.Best regards,lynda.com
Hello [redacted], Thank you for reaching out. We have issued a refund for all payment made (8 x $34.99) for a total refund amount of $279.92. Please allow three to five business days for this refund to appear on your online statement. I hope you have a great day, and please let us know...
if we may be of further assistance. Best Regards, T[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11436722, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be watched. Our service...
will continue uninterrupted until the time at which the account holder wishes to stop. Prior to February 15, 2016 we did not receive communication from the member to discontinue service.As a one time courtesy and due to non use on the account, lynda.com will issue a refund to W[redacted] for $24.99.Please let us know if we may be of further assistance.Best regards,Lynda.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12634147, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11469106, and find that this resolution is satisfactory to me.
Regards,
M[redacted]
Hello [redacted], Thank you for contacting Lynda.com, from LinkedIn. After reviewing your account, I am so glad to see that we were able to issue a refund for your full charge amount. Please allow three to five business days for this refund to post back to your bank account. I hope you have...
a great day!
Complaint: 11125930
I am rejecting this response because:Lynda.com falsely claims that that I did not cancel my account within the trial period. I initiated the trial on 1/6 and cancelled on 1/11. That is well within the trial window. Their computer system is fraught with bugs as my clients are also experiencing first hand. If their system worked correctly, they would also see that I only used one of their online classes on 1/6. They have returned my $24.99, but I am still unsatisfied and feel that their customer service is terrible. Based on my experience I am steering my clients away from Lynda.com.
Regards,
R[redacted]
Hello Revdex.com of the Tri-Counties, Thank you for contacting Lynda.com, from LinkedIn.We have reviewed the member's account and we are able to confirm that there wasn't usage past the registration month in February of 2016. Please note, our Terms of Service indicate that a subscription must be...
cancelled to avoid future payments, and the subscription charges will automatically renew regardless of usage. After careful consideration, we would be happy to grant the member the additional refund request. We were contacted yesterday regarding this case, and as communicated to the member, the escalation review would take a few business days to finalize after which the member would have been contacted. We will contact the member today through our internal case, for additional information regarding the refunds. Thank you for contacting us about this complaint, and to allow us the opportunity to reach a resolution. Please let us know if we may be of assistance in the future.Best regards,$incidents.assigned.acct_idLynda.com Support Specialist
Hello V[redacted], Thank you for the information. We were able to locate your daughter's account and provide a refund of $15.62 back to your credit card. Please allow three to five business days for this to appear on your online statement. I hope you have a great day, and please let us know if we may be of assistance in the future. Best Regards, T[redacted]
Complaint: 11413781
I am rejecting this response because: they are...
requesting the account name. I do not know the account name. The original purchase was for my daughter (D[redacted]). I do not know what email address they have on file for her. I did not authorize an automated payment for a subscription. I only paid a one-time payment with my credit card to assist my daughter.
Regards,
V[redacted]
Thank you for contacting us.Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be...
watched. Our service will continue uninterrupted until the time at which the account holder wishes to stop. Prior to April 8, 2016, we did not receive communication from the member to discontinue service.As a one time courtesy and due to non use on the account, lynda.com will issue a refund to Rachel Beresford for $74.97.Best Regards,
Hello,Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be watched. Our service...
will continue uninterrupted until the time at which the account holder wishes to stop. Prior to February 10, 2016 we did not receive communication from the member to discontinue service.A refund has been issued to R[redacted] for $24.99.Please let us know if we can be of further assistance.Best regards, Lynda.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11435995, and find that this resolution is satisfactory to me.
Regards,
D[redacted]
Hello,Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be watched. Our service...
will continue uninterrupted until the time at which the account holder wishes to stop. Prior to February 1, 2016 we did not receive communication from the member to discontinue service.As a one time courtesy and due to non use on the account, lynda.com has issued a refund to Olivia Smith for $359.88Please let us know if we can be of further assistance.Best regards,lynda.com
Hello [redacted], Thank you for reaching out. We have issued a refund for all payment made (8 x $34.99) for a total refund amount of $279.92. Please allow three to five business days for this refund to appear on your online statement. I hope you have a great day, and please let us know...
if we may be of further assistance. Best Regards, T[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11436722, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be watched. Our service...
will continue uninterrupted until the time at which the account holder wishes to stop. Prior to February 15, 2016 we did not receive communication from the member to discontinue service.As a one time courtesy and due to non use on the account, lynda.com will issue a refund to W[redacted] for $24.99.Please let us know if we may be of further assistance.Best regards,Lynda.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12634147, and find that this resolution is satisfactory to me.
Regards,
[redacted]