The business has reached out to Revdex.com and has been unable to speak with the customer directly regarding this matterThe business feels that this can be resolved with a direct conversation wit the customer and requested he contact *** *** ** *** ** ***
Good morning,We are sorry that Mr. [redacted] did not have a great experience with our company. He had selected a limited supply product and put it into his shopping cart. Since he opted to not complete the order, the item stayed in his cart but was not reserved for him since customers often add items to...
their cart with no intention of completing their orders. The item was removed from his cart when a different customer decided to complete a purchase for that same item.Please contact me for any additional information.Respectfully,Kurt G[redacted]Customer Experience Executive
Hello [redacted], I hope this email finds you well. I received a message from the Revdex.com, and I wanted to follow up. I am very sorry it took so long to get you order. I tried earlier to reach you by phone, but the outgoing message stated that voice mail hadn’t been set up yet so I...
couldn’t leave a message. I see that it has the ** has since been delivered, per [redacted] freight tracking. I wanted to confirm that detail with you. Additionally, I wanted to confirm another detail. Tracking indicates that the reason for the delay was it was requested to hold the shipment for a later delivery. That sounds like it was in error, and you didn’t request that. I’ll be following up with our account manager.I’d invite you to give me a call, as I love to hear from my customers. Hope to hear from you soon!Aleta C[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The only offer I will accept at this point is when I see the refund hit my bank statement, or the speakers show up at my door.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I got voicemail from Aleta and called back immediately and left voicemail too. Tried reaching again next day with no luck. I am not sure how many more days will it take to get response from Merchandise. I have been hearing this from Crutchfield team since last 3 weeks with no updates. Either they give me difference of $[redacted] and let me go and buy somewhere else or please deliver product soon. I am asking for $[redacted] since I bought product from Crutchfield at $[redacted] after tax plus $** gift card (so my net price was $[redacted]). Right now, I am getting same product with different vendor for $[redacted] plus tax. So total is roughly $[redacted], so difference is $[redacted].
Regards,
[redacted]
First an apology to Mr. [redacted]. An apology for trying our best to bring swift and complete resolution to his situation. This effort included communicating with our UPS Account Team regarding his situation and, in doing so, supplying them with his contact information. We do this...
so that UPS has all of the necessary information to expeditiously handle the event and to bring speedy closure to the situation.Second, rest assured that we will not, under any circumstances, ever share his contact information with any of our parcel or freight carriers in the future even though it may delay the investigation associated with any missing or damaged shipments.Respectfully,[redacted]
Hello [redacted], I tried reaching out to you by phone and left you a voice mail. I’ll be working on this for you and will be in touch when I have additional information. Thanks for reaching out. I will be in touch. Regards, Aleta C[redacted]...
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am currently working on a resolution with the business.
Regards,
[redacted]
Hello, I'm very sorry that [redacted] has another issue with his purchase. I have reached out to him by phone, left a voice mail & provided my direct contact number with my schedule this week.I hope to hear from him soon.Regards,Aleta C[redacted]
[redacted]
[redacted]...
Hello [redacted], I’m very sorry that the ETA we didn’t receive stock in November as expected. I’m working with our merchandising group to gain additional details of when we are expecting additional shipments how that pertains to your order with us. I tried calling earlier, where I left you a voice...
mail. I will be in contact to let you know what I find out. Regards, Aleta C[redacted] Customer Support, Director [redacted] (direct)[redacted]
Hello Michael, I’m very sorry that you’ve had a bad experience with your installation. We will be reaching out later today by phone to walk thru all the details to see how we can work with you on this matter. Sincerely, Aleta Childress )
[redacted] & I connected by phone last week and again today. He shared with me details of his experience. While both purchases are outside the manufacturer’s warranty, I wanted to see how I could help. I’m arranging for a replacement [redacted] headphone cable be sent to him at no charge, paid for by Crutchfield. He has all my direct contact information should he need anything further. Aleta C[redacted]Customer Support, Director[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the...
business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company is making up policy that isn’t in the language. Nowhere does it say that the entire order must match. However, their policy does state that any order of a car stereo system over $** comes with discounted installation items. I did not “bundle” those items with the stereo.
Regards,
[redacted]
Hello [redacted], I’m very sorry to hear about your ordering experience with us. While I’m not able to go into great detail all our security measures, I would love to have the opportunity to have a conversation and try to address your questions/concerns, as best I can. I tried calling earlier this...
week and again today. I also followed up with an email, providing my direct contact info. I can be reached at [redacted]. Regards, Aleta C[redacted]Customer Support, Director[redacted] (direct)
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Crutchfield basically offers a lifetime support perk for purchasing through them. I purchased 2 items that I'm filing about. A car stereo that has been slowly failing since purchase but Crutchfield has never solved or even been able to help with one issue and now it's almost unusable. The second was a set of headphones. I returned them within my 30 day grace period. They were returned without explanation. They requested them back but informed me that the 30 days had passed. No return. The cord failed very shortly after and I was told to buy another. Once again, no support. The cord failed again. Crutchfield once again said they couldn't help. Regarding Crutchfield goes, the premium paid does not justify what little (if any) support you receive. I basically paid for something they cannot offer and I'm paying for (or was paying for) in warranty defects. I strongly feel in this case, both [redacted] and Crutchfield are to blame.
Revdex.com:
This issue is closed. I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would respectfully request that the entire matter be deleted if possible. The company actually responded before the complaint was sent. If this is possible, please do this for me. They have been very kind and generous.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Per *** the issues has resolved
The business has reached out to Revdex.com and has been unable to speak with the customer directly regarding this matterThe business feels that this can be resolved with a direct conversation wit the customer and requested he contact *** *** ** *** ** ***
Good morning,We are sorry that Mr. [redacted] did not have a great experience with our company. He had selected a limited supply product and put it into his shopping cart. Since he opted to not complete the order, the item stayed in his cart but was not reserved for him since customers often add items to...
their cart with no intention of completing their orders. The item was removed from his cart when a different customer decided to complete a purchase for that same item.Please contact me for any additional information.Respectfully,Kurt G[redacted]Customer Experience Executive
Hello [redacted], I hope this email finds you well. I received a message from the Revdex.com, and I wanted to follow up. I am very sorry it took so long to get you order. I tried earlier to reach you by phone, but the outgoing message stated that voice mail hadn’t been set up yet so I...
couldn’t leave a message. I see that it has the ** has since been delivered, per [redacted] freight tracking. I wanted to confirm that detail with you. Additionally, I wanted to confirm another detail. Tracking indicates that the reason for the delay was it was requested to hold the shipment for a later delivery. That sounds like it was in error, and you didn’t request that. I’ll be following up with our account manager.I’d invite you to give me a call, as I love to hear from my customers. Hope to hear from you soon!Aleta C[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The only offer I will accept at this point is when I see the refund hit my bank statement, or the speakers show up at my door.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I got voicemail from Aleta and called back immediately and left voicemail too. Tried reaching again next day with no luck. I am not sure how many more days will it take to get response from Merchandise. I have been hearing this from Crutchfield team since last 3 weeks with no updates. Either they give me difference of $[redacted] and let me go and buy somewhere else or please deliver product soon. I am asking for $[redacted] since I bought product from Crutchfield at $[redacted] after tax plus $** gift card (so my net price was $[redacted]). Right now, I am getting same product with different vendor for $[redacted] plus tax. So total is roughly $[redacted], so difference is $[redacted].
Regards,
[redacted]
First an apology to Mr. [redacted]. An apology for trying our best to bring swift and complete resolution to his situation. This effort included communicating with our UPS Account Team regarding his situation and, in doing so, supplying them with his contact information. We do this...
so that UPS has all of the necessary information to expeditiously handle the event and to bring speedy closure to the situation.Second, rest assured that we will not, under any circumstances, ever share his contact information with any of our parcel or freight carriers in the future even though it may delay the investigation associated with any missing or damaged shipments.Respectfully,[redacted]
Hello [redacted], I tried reaching out to you by phone and left you a voice mail. I’ll be working on this for you and will be in touch when I have additional information. Thanks for reaching out. I will be in touch. Regards, Aleta C[redacted]...
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am currently working on a resolution with the business.
Regards,
[redacted]
Hello, I'm very sorry that [redacted] has another issue with his purchase. I have reached out to him by phone, left a voice mail & provided my direct contact number with my schedule this week.I hope to hear from him soon.Regards,Aleta C[redacted]
[redacted]
[redacted]...
[redacted]
Hello [redacted], I’m very sorry that the ETA we didn’t receive stock in November as expected. I’m working with our merchandising group to gain additional details of when we are expecting additional shipments how that pertains to your order with us. I tried calling earlier, where I left you a voice...
mail. I will be in contact to let you know what I find out. Regards, Aleta C[redacted] Customer Support, Director [redacted] (direct)[redacted]
Hello, I spoke with [redacted] by phone today. I am looking into the situation and promised him a return call later this week.[redacted]
Hello Michael, I’m very sorry that you’ve had a bad experience with your installation. We will be reaching out later today by phone to walk thru all the details to see how we can work with you on this matter. Sincerely, Aleta Childress )
[redacted] & I connected by phone last week and again today. He shared with me details of his experience. While both purchases are outside the manufacturer’s warranty, I wanted to see how I could help. I’m arranging for a replacement [redacted] headphone cable be sent to him at no charge, paid for by Crutchfield. He has all my direct contact information should he need anything further. Aleta C[redacted]Customer Support, Director[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the...
business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company is making up policy that isn’t in the language. Nowhere does it say that the entire order must match. However, their policy does state that any order of a car stereo system over $** comes with discounted installation items. I did not “bundle” those items with the stereo.
Regards,
[redacted]
Hello [redacted], I’m very sorry to hear about your ordering experience with us. While I’m not able to go into great detail all our security measures, I would love to have the opportunity to have a conversation and try to address your questions/concerns, as best I can. I tried calling earlier this...
week and again today. I also followed up with an email, providing my direct contact info. I can be reached at [redacted]. Regards, Aleta C[redacted]Customer Support, Director[redacted] (direct)
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Crutchfield basically offers a lifetime support perk for purchasing through them. I purchased 2 items that I'm filing about. A car stereo that has been slowly failing since purchase but Crutchfield has never solved or even been able to help with one issue and now it's almost unusable. The second was a set of headphones. I returned them within my 30 day grace period. They were returned without explanation. They requested them back but informed me that the 30 days had passed. No return. The cord failed very shortly after and I was told to buy another. Once again, no support. The cord failed again. Crutchfield once again said they couldn't help. Regarding Crutchfield goes, the premium paid does not justify what little (if any) support you receive. I basically paid for something they cannot offer and I'm paying for (or was paying for) in warranty defects. I strongly feel in this case, both [redacted] and Crutchfield are to blame.
Revdex.com:
This issue is closed. I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would respectfully request that the entire matter be deleted if possible. The company actually responded before the complaint was sent. If this is possible, please do this for me. They have been very kind and generous.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]