Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I also find it amusing that on the voicemail left the representative said that she had never encountered an issue like this. They've never had someone want to delete their account? In this age of constant hacking and unauthorized release of information the company has nothing in place for a consumer to delete their account and protect their information. Shame.
Regards,
[redacted]
As this order was placed in the name of [redacted] and her PayPal account is being used for payment we are only able to speak to Ms. [redacted]. Please have her call me at 1-800-388-2911, extension [redacted].Thank you,Kurt G[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No resolution has been made. All they do is make excuses contrary to what we have been told since the beginning of this issue. We were sold the wrong item from the beginning. We have had problems with the items continually since we purchased. We did in fact contact Crutchfield on this issue in the past and they told us to contact the manufacturer after the first time they needed to be replaced. We did contact the manufacturer and they have replaced the units several times already. [redacted] is still willing to replace the unit and we have a valid RMA number and e-mails stating this. We do not wish to have a replacement at this point as they just continue to break. We were told from the beginning both verbal and written in e-mail by Crutchfield that as long as we provide Crutchfield with an RMA number, they would give us a credit. Instead of issuing the credit, we have had to call at least 5 times to get any kind of response. None of our phone calls were ever returned.Completely unacceptable.
Regards,
[redacted]
I spoke with [redacted] today. It is important to note that he is not the customer of record on this order, it is [redacted] and technically, we should not be discussing [redacted] order with anyone but [redacted].We replaced one component four months following the purchase. Nearly two and a half years...
passed before we heard from [redacted] regarding additional problems. We consulted with the manufacturer of the product, [redacted] and they indicated that the product was out of warranty and they would not take it back.We offered a [redacted] which was accepted.Unfortunately, further financial adjustments are not possible given the age of the purchase.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This response is a joke. They do Not tell me anything. No explanation. No offer to change their web site to provide info that after x returns you are cut off. This is insane. It is obvious they don’t care. They just give a political response without even trying to help or explain anything. Their web site does not give any info regarding returns then cutting you off.
Hello Mr. [redacted], I tried calling earlier. I wanted to reach out via email as well to see if you might be available for a phone call.This week, I will be in the office daily here in VA until 2:45PM EST daily.I’d love the opportunity to follow up with you regarding your concerns.Best regards,Aleta...
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I also find it amusing that on the voicemail left the representative said that she had never encountered an issue like this. They've never had someone want to delete their account? In this age of constant hacking and unauthorized release of information the company has nothing in place for a consumer to delete their account and protect their information. Shame.
Regards,
[redacted]
As this order was placed in the name of [redacted] and her PayPal account is being used for payment we are only able to speak to Ms. [redacted]. Please have her call me at 1-800-388-2911, extension [redacted].Thank you,Kurt G[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No resolution has been made. All they do is make excuses contrary to what we have been told since the beginning of this issue. We were sold the wrong item from the beginning. We have had problems with the items continually since we purchased. We did in fact contact Crutchfield on this issue in the past and they told us to contact the manufacturer after the first time they needed to be replaced. We did contact the manufacturer and they have replaced the units several times already. [redacted] is still willing to replace the unit and we have a valid RMA number and e-mails stating this. We do not wish to have a replacement at this point as they just continue to break. We were told from the beginning both verbal and written in e-mail by Crutchfield that as long as we provide Crutchfield with an RMA number, they would give us a credit. Instead of issuing the credit, we have had to call at least 5 times to get any kind of response. None of our phone calls were ever returned.Completely unacceptable.
Regards,
[redacted]
I spoke with [redacted] today. It is important to note that he is not the customer of record on this order, it is [redacted] and technically, we should not be discussing [redacted] order with anyone but [redacted].We replaced one component four months following the purchase. Nearly two and a half years...
passed before we heard from [redacted] regarding additional problems. We consulted with the manufacturer of the product, [redacted] and they indicated that the product was out of warranty and they would not take it back.We offered a [redacted] which was accepted.Unfortunately, further financial adjustments are not possible given the age of the purchase.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This response is a joke. They do Not tell me anything. No explanation. No offer to change their web site to provide info that after x returns you are cut off. This is insane. It is obvious they don’t care. They just give a political response without even trying to help or explain anything. Their web site does not give any info regarding returns then cutting you off.
Hello Mr. [redacted], I tried calling earlier. I wanted to reach out via email as well to see if you might be available for a phone call.This week, I will be in the office daily here in VA until 2:45PM EST daily.I’d love the opportunity to follow up with you regarding your concerns.Best regards,Aleta...
C[redacted]Customer Support, Director[redacted]