Choice Home Warranty

Review: My refrigerator recently froze up and stopped cooling properly. They sent out a repairman that peeked inside briefly, but said that there was too much ice. He left the doors open to thaw it out and said he would be back to look at it.

I then get a call from Choice and they state that the fridge was not repairable and tell me that they were giving me $389 to replace it! This fridge cost nearly $3500 new. I was told that I didn't have a choice. If I wanted to have a second opinion, it would be at my cost. The repairman never came back to give me a first opinion! $389 would barely cover parts from what I am hearing. I didn't take the money, because I feel like I am being scammed.

I also learned that I was suppose to be stuck in a contract and would have pay a penalty to get out. I was never advised or consented or signed anything to allow this. They also debited money out of my bank account without my consent or knowledge and again my signature. I only consented to a one time debit and was under the impression that I would be billed monthly. I had to borrow a fridge now because I can't afford to fix it or replace it myself.Desired Settlement: I would like a fair amount, so that I can actually replace my refrigerator. New refrigerators begin at $1500 and go up sharply from there.

I just ask that you provide what the warranty contract states. Either a repair or a replacement at your cost.

Thank you

Business

Response:

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php . We have reviewed your claim for your unit and we do see that you did in fact accept the cost for the buyout that we offered to you. This is per our policy Section F. Limitations of Liability #16 that states We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.The records show that we did offer you in lieu of repair for this unit. The authorization was placed for this to be issued to you on 9/29/15 and our checks take 30 days to process. We offered you this amount due to the fact that the diagnosis from the technician was stated that the unit has multiple failures and could not be fixed.You are welcome to have a second opinion and have them provide a diagnosis to us. If you do not want the funds that we have provided, we ask that you call us to have them cancel the funds before they leave our company.Also, please refer to your policy Section L. Cancellations that states that if you chose to cancel the policy you are charged a $50 administrative fee and you are responsible to pay back any costs that we had spent. You are only permitted a full refund within the 30 days of signing up with our company. Please see our policy Section L. below:L. CANCELLATIONThis is a maintenance agreement for repair, replacement, or partial replacement of the products listed that are deemed manufactured or sold by the manufacturer. This is not a contract of insurance, residential service, warranty, extended warranty, or implied warranty. You may cancel within the first 30 days of the order date for a refund of the paid contract fees, less a $50 administrative fee and any service costs incurred by Us. This contract shall be non-cancelable by Us except for:1. Nonpayment of contract fees;2. Nonpayment of Service Fee, as stated in Section III;3. Fraud or misrepresentation of facts material by You to the issuance of this contract;4. Mutual agreement of Us and You. If canceled after 30 days, You shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by Us. All cancellation requests must be submitted in writing.We do regret your frustration with this claim however; CHW is in full compliance with our terms and conditions of our policy.Best regards,CHW

Consumer

Response:

I am rejecting this response because:

Per the last conversation I had with the supervisor, account is on hold. I expressed that I didn't want the money if all they could send was such a ridiculous amount and expect me to actually buy a refrigerator with $389! They offered to let me out of contract and that is when I said that I wanted to check into things and not make a decision. That is the first time anyone said anything about a binding contract or auto debits out of my account. I never approved of either. Being dealt with like this is like being slapped and then being told you had the right.I just want a just amount to buy a fridge!

Business

Response:

Per your conversation with the supervisor, the funds were sent to you and authorized on 10/18/15, per our policy Section F. Limitations of Liability #16 states that “We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.”CHW cannot offer any further funds for this claim as this is the amount that we have already sent and was agreed upon. Our offer to you is to send us the check back and once we receive it we can provide you a full refund. CHW is in full compliance with the terms and conditions of our policy.Regards,CHW

Review: I have all GE profile appliances color stainless in my kitchen and my microwave (over the range) had a problem with the touch pad. The cost to replace the touch pad was $700.00+ with labor and I can purchase a new microwave for about $600.00. Choice Home Warranty refused the repair (which I totally understand) and offered me $200.00 for a replacement microwave. The policy from Choice Home Warranty is as follows (This is directly from their contract) “We are responsible for installing replacement equipment of similar features, capacity and efficiency, but not for matching dimensions, brand or color” .. so they offered me a White Hotpoint 1.6CF Model #: [redacted] (which I refused). The microwave that I have is a 2.1CF in size so according to their warranty you receive a similar capacity and yet it appears that 40% smaller is similar enough to Choice Home Warranty. This is totally unacceptable and needs to be corrected as soon as possible. I did reach out to Choice Home Warranty 1st and I was told that someone would work with me .. now 3 weeks later and no response. The lack of service and ability to deal with the consumer is totally unacceptable.Desired Settlement: Replace my microwave with a similar size, color and manufacturer or at a bare minimum offer a FAIR replacement cost and not some generic replacement cost.

Business

Response:

Dear [redacted],Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at [redacted]Upon review of your claim for your microwave, we do see that CHW did provide you with a check in the amount of $225.00. We did however offer to replace the unit and on 1/19/16, we received an email from you stating that the unit that we offered to replace the one that you had was not “even close” to what you wanted or had. Please review our policy Section F. Limitations of Liability #9 states that CHW is not responsible to provide the same dimensions, color or model that you originally had, we will replace with one that has similar features. Per your request, we did authorize the funds to you on 1/19/16 and our system takes 30 days to process the checks. We do regret your frustration however; CHW is in full compliance of our terms and conditions of the policy.Regards,CHW

Even though my dishwasher could not be repaired' the technician did what he could to check on necessary parts and then coordinate the next step with Choice. He was very polite and on time.

I've been completely satisfied with the service I've received from Choice Home Warranty.

Getting a Choice Home Warranty was one of the best decisions we've made concerning our house. No what goes wrong, and something always eventually does, they send someone to fix it.

Terrible customer service. Always giving you attitude. Tech lied about claim submitted. He stated all these thing were wrong with my unit but never turned the unit on. Now Choice Home warranty is taking the side of the tech. I am out $120 for a tech to come write model numbers down and write a false diagnostics down, in my opinion insurance fraud. I just want my service call fees back. The customer service rep was extremely aggressive and rude. They never call you back like they are suppose to. They do not have the best interest of their clients. spent $369 for my warranty, $120 for a tech to come out, and nothing has been fixed or attempted to be fixed.

Absolutely so disrespectful and a very poor business. We had to cancel our warranty of 5 years after less than one year of service and they only gave us back 50% of the total amount we paid. This is not a business, it's a scam. They even refused to pay the amount to fix the air conditioning over a technicality that the problem was on the outside of the unit rather than on the inside. This is a horrible business and there needs to be a class action lawsuit.

Stay away from this company! Consistent with other reviews, they will find some way to deny a legitimate claim. They even refused to reimburse for a mechanical repair which they admitted was covered when it occurred. They insisted on a detailed report from a contractor, duplicating information I had provided to them, and then claimed the item was not covered. The practices described in the consent decree reported on this site are still going on. Stay away!!

I should have done a better job in checking customer reviews. Consistent with virtually every other complaint, this company is slow in responding to a claim and then does everything to deny the claim. I made 2 claims in 3 months and both were denied.
Their methods of communicating/vendor refferalls are horrendous.
Anyone who does business with this company is setting themselves up for heartache! This company is a sham. I'm not sure that they do anything they advertise other than taking people's money.

Review: On Monday, May 29th I filed a claim with Choice Home Warranty re: a slow bathtub drain. I was told that it would be fixed. The problem occurred the prior week, on Friday, May 26th. The company believes that the problem was a pre-existing condition and mis-quoted me in their files as having occurred about 1 week prior. As a result they won't fix the drain, even though they stated that it would be the day before.Desired Settlement: Issue a refund for the $425 policy fee. Since the contract doesn't appear to work well and the company already has 772 active complains with the Revdex.com, I prefer a full refund.

Business

Response:

The details of your situation are not representative of the normal CHW customer

experience and we sincerely regret your frustration and discomfort.

We are committed to providing a positive customer experience and doing the

right thing for all our customers, contractors and employees. We take customer

feedback very seriously. Among other things, it’s an important component in how

we rate our contractors.

Per your request we have refunded $425 back to your card on file.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I signed up for the service in July. I filed a claim in late September for a new issue with my washer dryer. They denied the claim based on prior existing condition. I have two issues with this:

1. This problem did not occur prior to when I signed up for the service. As explained to me, the service covered any damage that arose during the contract term regardless of the age of the appliance. On the phone, they provided no evidence that the condition was "preexisting" and simply rattled off terms of the agreement that excludes preexisting condition.

2. I cancelled my service immediately. They refuse to fully refund the prorated amount because they say I not only owe for the month that I was receiving "Service"- $30 but also a $50 cancellation fee AND I have to reimburse them the amount that they paid the technician to diagnose this "preexisting condition" of $55 PLUS the copay amount for the technician $45. I am double paying for everything. The most I should have to pay is $30 for the month of so-called service. I should be reimbursed everything else of the $1050 that I paid.Desired Settlement: I request a full return of the amount owed. They owe me an additional $195.

Business

Response:

,

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way

to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User

Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php .

Upon review of your request we are processing an additional refund in the amount of $150. This is the balance of your paid yearly premium of $1,050.00,

and what has already been submitted for reimbursement ($900). This will result in a full refund of all fees paid to Choice Home Warranty and will

be processed back to the credit card we have on file for you.

As a reminder, Section L.4 of the Terms of the Service Agreement states the following:

L. CANCELLATION

This is a maintenance agreement for repair, replacement, or partial replacement of the products listed that are deemed manufactured or sold by the manufacturer.

This is not a contract of insurance, residential service, warranty, extended warranty, or implied warranty. You may cancel within the first 30 days of the order

date for a refund of the paid contract fees, less a $50 administrative fee and any service costs incurred by us. This contract shall be non-cancelable by us except for

4. Mutual agreement of us and you. If canceled after 30 days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50

administrative fee and any service costs incurred by us. All cancellation requests must be submitted in writing.

[redacted] Please note that we have waived the $50 administrative fee. [redacted]

The details of your situation are not representative of the normal Choice Home Warranty customer experience. Please accept our apology for any trouble or inconvenience this has caused.

We appreciate the feedback as it gives us the opportunity to improve our services.

Sincerely,

Choice Home Warranty

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept the refund of the $1050. I would request to further be reimbbursed for the $45 I gave to the service technician who did not provide me with an actual proposal for fixing the problem.

I paid for a diagnostic but did not receive it. I paid $45 for nothing.

Regards,

Review: When I signed up for Choice Home Warranty back in February 2013, I paid for the whole year up front so I wouldn't have worry about that payment the rest of the year. Since they only covered 1 refrigerator per household and I had 2 of them I paid extra to have them both covered in case anything happened to any of them

On or about April 2013 after I had the the warranty service a few months, we had a power outage due to a storm and some of my electrical plugs stopped working. I called Choice Home Warranty and they had an electrician out the next day. The first thing you have to do is pay the $45.00 co-pay up front before they even evaluate the problem. After assessing the problem and the electrician calling Warranty company for approval to start repairing my electrical problems the technician came and told me that Choice Home Warranty denied the claim. I was at a loss for words and didn't understand why and they gave some lame excuse that the wiring was old. I had my whole house rewired in 2000 I didn't know I had to rewire every year in order for this warranty to cover. I will have to pay another electrician to fix my electrical problem when I am able to afford it.

In June My washing machine stopped spinning so again I called Choice Warranty They sent a tech the next day and again the first thing they do is charge the $45.00 Service fee or they wont do nothing. The tech assessed the problem, called Choice Warranty for approval to repair at first they were going to deny the claim because they were trying to say the machine was old but the technician told them it wasn't that old. and I asked to speak to them. I said "really" this is a front loader, fortunatly I had the receipt of the date of purchase under 5 years they went ahead and fixed the machine.

On August 29, 2013 I AGAIN called Choice Home Warranty because my Central A/C wasn't cooling.. They sent a contractor for the evaluation like usual, The Tech informed me that the mother board needed replacement Which basically meant the whole inside unit need to be replaced. This was going to be a major Job so guess what? I was denied the claim because of "pre-existing conditions".

On September 2, 2013 I decided that Choice Warranty was a fraud and looked for any reason not to pay a claim so I canceled and requested a refund on the unused portion of my warranty which is 7 months because they give 1 month free, I had 13 months of Coverage instead of 6 BUT all I expected back was half. Today October 14 2013 I called the company wondering when my I was going to receive my refund check and they told me I have a $0 refund...I argued why, I didn't use your policy for the whole year. He told me that they have to recuperate the $160 they paid to fix my washer and there is a $50.00 cancellation fee. I told him they are wrong because if I would not have paid the entire thing up front not knowing their company was fraudulent I would not have lost the $200.00 that I feel they owe me. I paid a total of $401.25 for the entire year. I had it 6 months I expected $200 refund. They don't see that I lost out when they denied my claims 2 times $90.00 that I paid to the techs up front + the $45.00 I paid when they did fix the washing machine

When I signed for this warranty service, I was told they didn't care about how old the house or appliances were because they give coverage regardless of that and the only requirement was having one month of waiting period if you didn't have the house under coverage by another company at the time. I truly believe this is fraud and this company needs to be investigated for its unlawful practices. Please be careful and do not make the same mistake I did. I wish I can find a government agency that could help me with this situation. I am looking for help!!!Desired Settlement: When I first cancelled on September 2nd I spoke to a person named [redacted]. He tried to keep me from canceling but I told him I dont want their service anymore since they dont pay many claims. He said he would get back to me..On September 25th I called again and they barely started the refund process that day, I told them to back date it to September 2nd when I first called to cancel. I had not clue they were going to deny my refund also..They owe me a refund that they refuse to pay. If I had chose to pay month to month I would of canceled and no money would of been owed to me But ince I chose to pay the entire year up front they are finding ways to keep my unused portion of the warranty.

Business

Response:

Dear [redacted],

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way

to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User

Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php .

Thank you for taking our call today. As discussed, we are willing to process a refund in the amount of $200.63. This is the full amount you have requested,

and a check will be mailed to the address we have on file for you. Please allow up to 30-days for delivery of your refund.

As a reminder, Section L.4 of the Terms of the Service Agreement states the following:

L. CANCELLATION

This is a maintenance agreement for repair, replacement, or partial replacement of the products listed that are deemed manufactured or sold

by the manufacturer. This is not a contract of insurance, residential service, warranty, extended warranty, or implied warranty. You may cancel within

the first 30 days of the order date for a refund of the paid contract fees, less a $50 administrative fee and any service costs incurred by us. This contract shall be

non-cancelable by us except for:

4. Mutual agreement of us and you. If canceled after 30 days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term,

less a $50 administrative fee and any service costs incurred by us. All cancellation requests must be submitted in writing.

Please note that we have waived the $50 administrative fee.

The details of your situation are not representative of the normal Choice Home Warranty customer experience. Please accept our apology for any trouble or inconvenience this has caused.

We appreciate the feedback as it gives us the opportunity to improve our services.

Sincerely,

Choice Home Warranty

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: It has now been 28 calendar days since I have reported claims on three major appliances covered in our Choice Home Warranty policy and I have yet to receive any progress / status communication on these claims that make any sense. Things started off well enough, I reported three claims on Thursday January 22nd and was contacted in less than 24 hours by a technician/service provider from [redacted] and scheduled a visit for diagnosis on the following Tuesday, January 27th. In the meantime I get sporadic and slightly threatening emails from Choice to contact the service provider to schedule the initial service visit. So I call Choice and tell then that the provider had called me and I had an appointment set with [redacted]. On the day of service, [redacted] called to tell me they were on their way prior to the appointment. [redacted] came and asked what the problem was with each appliance and thoroughly examined each one. They were efficient, knowledgable, informative, courteous and professional. I asked when I could expect the repairs to be completed and was told that the diagnosis would be submitted to Choice that evening and that they would most likely be out by Friday (1-30-15) or Monday (2-2-15) at the latest. I pay [redacted] the $120.00 service fee.

Friday Jan 30th at 2:33pm I get an email from Choice that a new technician has been assigned to my claims. No explanation was given, so I assumed it was for a second opinion. Since I had not received a call yet from the second service provider, I called them, [redacted], and got their voicemail so I left a message. No one returns my call Friday or Saturday and the emails start again from Choice. I call Choice on Monday Feb 2nd to find out what is happening and to let them know no one has contacted me. I'm put on hold and then told I will be contacted within an hour. Again no one calls me and every time I call the serviceman it goes straight to voicemail. I call Choice again on Tuesday, they call the service provider and I'm told I have to give them one last chance to respond. Of course now they call me but they can't come out until Thursday Feb 5th, to arrive sometime between 8 - 12pm. FINE. Thursday arrives, they do show up just before 12 noon. They don't know which appliance they are supposed to be looking at and then they are surprised there are three. They hardly look at any of the appliances in my claim, tell me I most likely need a new dishwasher and that the previous repairman broke a gasket on it and caused it to leak water, burning out the motor. On top of this he tells me that parts for all my appliances will take 3 to 4 weeks to get and then asked me to pay the service fee again. I refuse telling him I had already paid it to the first technician. He makes no argument and says he was unaware that Choice had already sent out someone else to look at my claim. They leave me with a copy of the invoice. At this point I'm upset at Choice for not communicating with me why they have changed service providers and I'm not impressed with [redacted] at all. I call Choice the following afternoon, Friday, to check the status of my claim and get some clarification. At least that was my goal . . . The lady that answers my call tells me that the first serviceman, [redacted] never submitted a diagnosis on my claims and that is why they sent another service company, they had not yet received a diagnosis from [redacted]. I voiced my frustration on their lack of communication with me and how long it was taking for my claims to be resolved and explained that I had been without my dishwasher for the last two weeks. The Choice employee chided me saying since she has never had the "luxury" of a dishwasher and it must be inconvenient. I hung up. No one calls me back. Instead I get an email on Monday February 9th at 2:40 stating "Please contact Choice Home Warranty at ###-###-#### regarding your claim. We need to speak with you as soon as possible." I don't see the email until late Monday evening but I call them anyway. Choice informs me that they have approved two of my claims but are denying the third (my dishwasher) due to an improper previous repair. I can't believe my ears. I explain that it was their serviceman in the first place. Choice continues to tell me that the dishwasher claim is being sent to an investigation division and if I want I can take it up with the previous serviceman's liability insurance. I'm appalled. I ask to speak to a manager. She is the manager. I ask when I can expect the two repairs they did approve to be completed? She didn't know but would ask the serviceman from [redacted] to contact me the next morning, Tuesday. I have yet to hear from Preferred and once again only get their voicemail when I call. The next day, Tuesday I call [redacted] and explain what has happened since their initial service call way back on January 27th. [redacted] apologizes, then proceeds to tell me that Choice is refusing to pay him for his work so he stopped doing business with them. [redacted] then offers to come look at my dishwasher the next day as a courtesy. [redacted] again calls ahead to tell me they are on their way and shows up at the time they said they would arrive. Within 15 minutes or less they discover the gasket is intact but a hose had come loose under the dishwasher. The hose is reattached, they put everything back together and test it and hurray my dishwasher is working just fine and is still working fine a week later. In summary I have no confidence in Choice or [redacted] and do not wish to conduct business with either company. I am therefore seeking a full refund for my home warranty policy with Choice and will have my appliances repaired by a company who is honest and professional.Desired Settlement: Cancelation of policy without penalty and full refund of Policy Premium.

Business

Response:

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php . We regret your frustration with the outcome in regards to your Oven and Dryer claims. Our records show that both claims were covered by CHW. The dryer claim, [redacted], was authorized for $250.00, on 2/9/15. The Oven claim, [redacted], was authorized for $189.50. We have confirmed with the service provider that parts have been ordered and he is waiting to receive parts to complete repairs. He will contact you to set up an appointment as soon as parts are in. We apologize for the inconvenience of waiting for the parts but per CHW policy, CHW is not responsible for delay caused by waiting for parts. Please see below:F. LIMITATIONS OF LIABILITY7. We are not liable for service involving hazardous or toxic materials including but not limited to mold, lead paint, or asbestos, nor costs or expenses associated with refrigerant recovery, recycling, reclaiming or disposal. We are not liable for any failure to obtain timely service due to conditions beyond Our control, including, but not limited to, labor difficulties or delays in obtaining parts or equipment.We apologize for your inconvenience and would hate to see you cancel your policy. If you would still like to cancel your policy please contact our cancellation department at 888-531-543The details of your situation are not representative of the normal CHW customer experience. Please accept our apology for any trouble or inconvenience this has caused. We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I finally received a call from Choice on Friday Feb 20th and they agreed to cancel my policy and provide a full refund. I was told that an email was being sent to confirm the cancelation and refund but I have not yet received this email and I am awaiting a refund check in the mail.

Review: I was contracted with Choice Home Warranty paying them a monthly fee for coverage of all of my appliances and systems in my home that I rent to tenants. I received a call 6/16/15 from my tenants saying the cooling system is blowing warm air. Choice subcontracted a company named Fairdeal HVAC who was 5 hours late for their service call, was rude and disrespectful. The service man told me he diagnosed the problem as a leak. When I called Choice Warranty, they said that the service man said the problem was lack of maintenance of my property and denied my claim. This was an outright lie. As a result, I had to hire an outside company , [redacted] Heating and Cooling, and sign a one year service contract of $400.00 plus a service call fee of $99.00. [redacted] said there was no leak and there was nothing wrong with my system that would have resulted from poor outside lawn maintenance. [redacted] said the problem was the thermostat was not working properly, but with some work, he fixed it and the system was working well once he left.Desired Settlement: I would like to request that CHOICE Home Warranty be responsible for the $45.00 service fee from Fairdeal, $400.00 contract fee from [redacted] Heating and Cooling, $99.00 service fee from [redacted], and refund all of my money I have paid CHOICE Warranty up to date f($135) for insuring all of my appliances and systems that they ultimately refused to cover.

Business

Response:

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php . Upon review of your claim for your AC, I do see that the technician stated that the evaporator coils were clogged, this being clogged can cause the unit to fail, even if a part is new or not. The air flow being restricted will cause this failure to happen due to it overworking itself. If you feel as though the circuit board is defective, we ask that you contact GET COOL to directly speak to them about this issue. CHW per our policy is not responsible for the technician’s repairs.I have attached a picture of the unit that was given to CHW from the technician showing that the unit was clogged and had tree’s growing through the unit itself. Lastly, since you have cancelled your policy already and as a courtesy CHW did give you credit of your last monthly payment, we are not able to refund you for the 1 month of $45 that you paid to us for your initial payment to CHW. Also, the service call fee that you paid the service provider does not go to CHW, it does go to the technician for them to come to your home; as it is stated in the policy that is required.Please see our policy below:F. LIMITATIONS OF LIABILITY1. The following are not included during the contract term; (i) malfunction or improper operation due to rust or corrosion of all systems and appliances, (ii) collapsed ductwork, (iii) known or unknown pre-existing conditions.8. We are not liable for repair of conditions caused by chemical or sedimentary build up, rust or corrosion, mildew, mold, misuse or abuse, failure to clean or maintain as specified by the equipment manufacturer, missing parts, structural changes, fire, freezing, electrical failure or surge, water damage, lightening, mud, earthquake, soil movement, soil settlement, settling of home, storms, accidents, pest damage, acts of God, or failure due to excessive or inadequate water pressure.12. We are not liable for normal or routine maintenance. We will not pay for repairs or failures that result from the Contract holder’s failure to perform normal or routine maintenance. For example, You are responsible for providing maintenance and cleaning pursuant to manufacturers’ specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacement.19. You agree that We are not liable for the negligence or other conduct of the Service Provider, nor are We an insurer of Service Provider’s performance. You also agree that We are not liable for consequential, incidental, indirect, secondary, or punitive damages. You expressly waive the right to all such damages. Your sole remedy under this agreement is recovery of the cost of the required repair or replacement, whichever is less.Section C. SERVICE CALLS4. You will pay a $60 trade service call fee (“Service Fee”) per claim or the actual cost, whichever is less. The Service Fee is for each visit by Our approved Service Provider, except as noted in Section C (5), and is payable to Our approved Service Provider at the time of each visit. The service fee applies to each call dispatched and scheduled, including but not limited to those calls wherein coverage is included, excluded, or denied. The service fee also applies in the event You fail to be present at a scheduled time, or in the event You cancel a service call at the time a service contractor is in route to your home or at your home. Failure to pay the Service Fee will result in suspension or cancellation of coverage until such time as the proper Service Fee is paid. At that time, coverage may be reinstated; however, the contract period will not be extended.We do apologize for your frustration with this claim; we urge all of our customers to read the policy that we have and if you have any questions, please feel free to contact us. We do appreciate your feedback as this does help us with our customer service and service providers.Best regards,CHW

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My wife and I several years ago had a contract with this company and they refused to honor in either fixing or replacing the item. I thought that would stop their harassment of us. Within the last three weeks, they have continued to call and call us about a new contract. I have told them we are not interested and the reason why. They continue to call. They say they have taken our name off their list over 50 times. Today when then called 5 times I asked for a supervisor. They refused. I called again and was told that the supervisor took out name off. Immediately they called us again. I asked for their Co-Owners Victor [redacted] and Victor [redacted] to report this continued harassment. Their people continue to violate the Federal Patriot Act by not giving a "legal" ID when they answer the phone.Desired Settlement: I demand this company stop immediately the continued harassment of our family and stop calling us. I would like this company to re-evaluated their previous refusal to pay for damages when we were clients before we take further action against them. I demand that Mr. [redacted] and/or Mr. [redacted] call us personally to apologize for the harassment we experience from their so-called company.

Business

Response:

I do apologize for the calls that you have received, I have requested that the IT department take the number out of the system. It may take a few days for the calls to stop but I can assure you that they will. I work in the President's office and have advised both of the issue that is going on in case it is a glitch in our system.I do appreciate your feedback on this situation and if you should ever receive any further calls or emails, please contact me via email and I will take care of it as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but ONLY IF THE CALLS STOP IMMEDIATELY. Their staff and supervisors have told me the same thing over and over and over again or else I would not have filed a Revdex.com Complaint. Time will tell if theykeep their promises. I doubt that they will. Once a scam artist, always a scam artist!

Review: Choice Home Warranty Claim

I had an electrical issue with my home A/C unit. According to the technician assigned by Choice Home warranty the electrical issue caused some components to burn. Choice Home Warranty is now claiming that a fire caused the damage and their policy does not cover fire damage. I called them and spoke to 2 representatives and 2 Managers (Sam and Kyle) neither wanted to give their last name, and questioned the decision to deny the claim. Both said the damage was caused by a fire and it is not covered. I totally understand if the damage was caused by an external fire, this is not the case though, in this case the fire was a result of an electrical issue. I attempted to explain the logic to both the managers with no success. I then proceeded to call the technician that looked at the A/C unit and he told me in no uncertain terms that the damage was not caused by a fire, the fire was a result of the electrical damage. I requested he call Choice Home Warranty and explain to them what he found from his professional point of view.Desired Settlement: Repair my AC unit

Business

Response:

I do see the confusion and I have left you a voice message. CHW doesn't cover failures that are a result of a fire but you are stating that this is not the reason for the failure. I have requested that CHW cover this claim and do need to find out if you have had it repaired already or if we are to use our technician and authorize the repair. Please respond to us as soon as possible and I can place the authorization and reach out to the tech if needed. I have documented the notes and you can reply to me at [redacted] or you can speak to any of our reps as they are aware that this will be covered.Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have paid for a home warranty with HCH Warranty service. On 10/09/15 I was issued a Claim #[redacted]. On Fri the 10th a service tech from [redacted] services was sent our residence at approx 0900 hrs. The service tech checked out the unit for approx 15 min and advised my wife that the unit was fixed. My wife paid our $45 co payment as required.After about 2 hours my wife realized that the ac was still not working properly, so she called the tech back and advised him of the situation. The tech arrived back at our residence at approx 2000 hrs. After about and hour on site he advised me that the reversing valve was stuck and needed to be replaced, and that he would be back in the morning to fix it. On Saturday I did not hear from the tech from [redacted] until 1700 hrs at which time he advised me that the (HC was not open on Saturdays to authorize the repair even though the part was available that day. I advised him that I had a 92 year old that lived in the residence and that we could not go for several days without ac in AZ. The inside temp. of our residence was about 90 degrees. I told him that I would pay for the part if he would just come and get the AC working. He advised me that he was not allowed to do that he would have to wait until Monday for authorization. I then called HCW and was given the same story that it would not be able to be resolved until Monday morning.I called first thing Monday Morning and spoke with a representative from HC who advised me that the part that was needed was not covered. I said fine I will pay for the part just get the service company back out here and get it fixed. On Tuesday 10/13/2015 the same tech arrived at our house at 0900 hrs and replaced the reversing valve. At approx. 1300 hrs the tech advised me that the reversing valve did not fix the problem and that I needed a new compressor. I listened to him speak with the rep from HCW as he advised them that the compressor was bad and needed to be replaced due to failureDesired Settlement: and that the compressor caused the reversing valve to fail. Not 5 min later I was contacted by a rep from HCW who advised me that the compressor would not be covered due to secondary damage. saying that the compressor went out because the reversing valve failed causing the compressor to over work. I told the rep that that was not the case in fact it was the opposite in fact I had her talk to the tech again while I was standing there and he explained it again that it was the compressor that failed causing the reversing valve to not work properly. After talking to several different people and several hrs on the phone they still refused to cover the compressor even after the tech explained it to at least 4 different people that it was the compressor that failed first!

All I want is to get the service I paid for and it states in the contract that the compressor is covered with the cost of the part and labor! I have no problem paying the $99 for the reversing valve and the $45 co pay.

Business

Response:

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php.Upon review of your claim, I do see that CHW was able to provide you with a goodwill gesture for your claim in the amount of $400.00. The technician advised us that the dual cap was bad and needed to be replaced after that was fixed, we see that he had to return to the home and it is documented that the reversing valve was bad and that too needed to be replaced. Per our policy Section D. Coverage #5 excluded is “…valves…”. The second issue with the unit was the compressor and it was again documented that the reversing valve caused the compressor to overwork, over-amp and over –heat. Per our policy, this is considered to be secondary damage and not a covered claim. Please see Section F. Limitations of Liability #19.We do apologize for your frustration with this claim, we are happy that we were able to provide you with a good faith effort to assist with the claim. We are not able to assist with the rest of the claim due to the restrictions of our policy.As an extra good will gesture we can provide you with a onetime free service call fee for your next claim.CHW is in full compliance with the terms and conditions of our policy.Respectfully,CHW

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Air conditioning was not working on 6 July. They sent someone from [redacted]f on 7 July who said he needed a part he didn't have to fix it but could bypass the system until he returns in 2 days with the part. He by passed it, but never returned. Mad multiple contacts with Choice Home Warranty AND [redacted], the former connected us to another service ([redacted]) who came out on 1 August (!), they finally put in he part on 29 August and 2 days later there was again a defect. When the maintenance man at [redacted] was called again he said he would come out if we came to pick him up! It's now been almost exactly two months since we've first reported this and it has not been resolved. Choice Home claims they are doing their best but there is NO satisfaction and extremely poor customer serviceDesired Settlement: I would like my air conditioning fixed as promised two months ago at no extra cost and would like a full refund from Choice Home Warranty as I will look for another service (I had paid for five years so my contract is up on Feb 24, 2019!

Business

Response:

Dear [redacted],

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way

to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User

Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php .

Upon review of your account it appears that we have processed and approved the following claims:

4/28/2013, Claim # [redacted], Dryer, $120.85

7/06/2013, Claim # [redacted], Air Conditioning, $293.00

9/05/2013, Claim # [redacted], Air Conditioning, $565.00

Please accept our sincere apology for your experience getting the air conditioning unit repaired. Choice Home Warranty approved all submitted claims with

respect to the air conditioning unit, but understands there were challenges in getting the contracted technicians to complete the repairs efficiently.

** 9/09/2013 we authorized Electrical Mechanical Services to complete the repair of the Condenser Fan Motor and confirm this repair has been completed.

We regret your request to cancel service, as the details of your situation are not representative of the normal CHW customer experience.

I attempted to reach you via phone to discuss this, but was unsuccessful. We hope you reconsider at this time; however, if you would still like to

pursue cancellation of your policy, please respond to Choice Home Warranty through Revdex.com portal, or call me directly at ###-###-#### ext.

[redacted], and we will process the request in accordance with our standard cancellation process.

We appreciate the feedback as it gives us the opportunity to improve our services.

Sincerely,

Choice Home Warranty

Consumer

Response:

After a heavy sales pitch in the beginning of the year, I agreed to pay ahead of time for FIVE years with Choice Home Warranty (giving me service until 24 February 2019, an "extra year free") for $1750. I was told that if I dropped the policy before that date, my money would be returned prorated only for the amount of months I had used the service. Having had VERY bad service issues (for which I filed a separate complaint with Revdex.com) which lasted from 7 July until it was finally solved 10 September, I spoke with "[redacted]" on 5 September asking what my refund would be if I dropped my contract with Choice, replied I was entitled to $964.48!!! When I asked who I was loosing nearly $800 (almost HALF of what I'd paid up front) he claims I would have to be deducted not only for the months served but for all COSTS involved in any claims made until that time AND he claimed I had previous notice of this. I was never given any such notice and when I initially agreed to the contract for 5 years I was specifically told on the phone by the agent [redacted] (the only time I got a last name from anyone) at ###-###-####. Also, when I called customer service on 13 September to ask that my service be discontinued as of 12AM on 20 September, I was told by "[redacted]" that I cannot do that ahead of time but must call back on the day I want it discontinued. In all fairness, someone named "[redacted]?" did call to apologize and left his voice mail but after trying more than once to reach him at [redacted] ext [redacted] (the number he left), I have not been able to reach him, so I've given up.

Desired Settlement: I JUST called ###-###-####(16 Sept. 2013 at 4:25PM to enquire about monthly rates and was told by "[redacted]" that it was $40 per month or $400 per year and when I asked about cancellation he asked if I was Mr. S[redacted] (I'd called from my own cell phone) so I hung up. I then called back the same number using a different cell phone and spoke with "[redacted]" who said that per month it was $400 per year, I asked about cancellation and he said it was pro-rated, I said "I'd only have to pay for the amount of months served, NOTHING else"? His reply was "YES, except for a $50 cancellation fee. I would agree to 7months (February - Sept) at $40 per month= $280 and $50 cancellation fee but frankly I feel that I should have to pay even less for the extreme frustration and dishonesty involved, not to mention the inconvenience they've caused my tenant. CAN YOU PLEASE HELP? MANY thanks,

Desired Settlement: Refund-Check

Business

Response:

Mr. [redacted],

Upon signing on with CHW you were sent an email confirmation and hard copy of your policy which discusses the terms and conditions before your policy had taken effect.

CHW has met all contractual obligations by covering your claims in accordance with your policy as stated in our previous response.

If you wish, CHW can cancel your policy in accordance with the terms and conditions of your agreement as stated below:

L. CANCELLATION

This is a maintenance agreement for repair, replacement, or partial replacement of the products listed that are deemed manufactured or sold by the manufacturer. This is not a contract of insurance, residential service, warranty, extended warranty, or implied warranty. You may cancel within the first 10 days of the order date for a refund of the paid contract fees, less an administrative fee of 5% and any service costs incurred by Us. This contract shall be non-cancelable by Us except for:

1. Nonpayment of contract fees;

2. Nonpayment of Service Fee, as stated in Section III;

3. Fraud or misrepresentation of facts material by You to the issuance of this contract;

4. Mutual agreement of Us and You. If canceled after 30 days, You shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a 10% administrative

fee and any service costs incurred by Us. All cancellation requests must be submitted in writing.

Total Paid: $1750

7 Months = $291.69

10% Administrative Fee: $175

Service costs incurred by CHW: $1008.86

Potential Refund: $274.45

Review: CHOICE HOME WARRANTY REFUSES TO COMPENSATE MY CLAIM #[redacted] IN THE AMOUNT OF $2900.00 FOR REPLACEMENT OF THE AIR CONDITIONING UNIT. I HAVE BEEN A CUSTOMER SINCE APRIL OF 2012 AND IN JULY OF 2012 THE PREVIOUS AC UNIT BEGAN HAVING PROBLEMS. CHW SENT OUT THEIR REPAIRMAN SEVERAL TIMES OVER A PERIOD OF 13 MONTHS WITH EACH ONE INCORRECTLY DIAGNOSING THE PROBLEM WHICH ULTIMATELY LED TO GREATER PROBLEMS. MY AC UNIT HAD TO BE REPLACED BECAUSE OF THEIR INCOMPENTANT SERVICE TECH'S. IF THEY WOULD HAVE DIAGNOSED THE PROBLEM IN THE FIRST PLACE I MAY NOT HAVE HAD TO REPLACE THE UNIT. CHW CONTENDS THAT I DIDN'T HAVE ANY MAINT. RECORDS. HOW CAN I MAINTENANCE THE UNIT WHEN CHW TECH'S ARE CONSTANTLY BEING CALLED OUT TO FIX THE AC AND THEN LEAVE WITHOUT FIXING IT. I DON'T EXPECT CHW TO PAY THE FULL AMOUNT FOR THE NEW UNIT, BUT I DO EXPECT AT LEAST $1000.00 SINCE THEY WERE A MAJOR PART OF THE PROBLEM AND NOT THE SOLUTION.Desired Settlement: I AM REQUESTING NO LESS THAN $1000.00 TOWARDS MY EXPENSE OF $2900.00 FOR THE NEW AC UNIT. I HAVE THE INVOICES AND I CAN PROVIDE COPIES UPON REQUEST.

Business

Response:

Dear [redacted],

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We

are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php .

Upon review of your account it appears that we have processed and approved the following claims:

7/03/2012, Claim # [redacted], Air Conditioning, $140.00

8/14/2013, Claim # [redacted] Plumbing System, $180.00

9/17/2012, Claim # [redacted], Air Conditioning, <$100.00

10/03/2012, Claim # [redacted], Air Conditioning, <$100.00

We regret your frustration with the outcome in regard to claim # [redacted] for the leaking air conditioning unit. However, upon review this is a non-covered

item as described in Sections D. 4., F. 8., 11. & 12. of the Terms of Agreement:

INCLUDED: Ducted electric central air conditioning, ducted electric wall air conditioning. All components and parts, for units below 13 SEER and when We are unable to

facilitate repair/replacement of failed covered equipment at the current SEER rating, repair/replacement will be performed with 13 SEER equipment and/or 7.7 HSPF or higher compliant, except:

EXCLUDED: Gas air conditioning systems - Condenser casings - Registers and Grills - Filters - Electronic air cleaners - Window units - Non-ducted wall units - Water towers -

Humidifiers - Improperly sized units - Chillers - All exterior condensing, cooling and pump pads – Roof mounts, jacks, stands or supports - Condensate pumps – Commercial grade equipment - Cost for crane rentals - Air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications – Improper use of metering devices - Thermal expansion valves - Refrigerant conversion - Leak detections – Water leaks - Drain line stoppages – Maintenance - Noise. No more than two systems covered unless purchased separately at time of enrollment. We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications necessitated by the repair of existing equipment or the installation of new equipment.

8. We are not liable for repair of conditions caused by chemical or sedimentary build up, rust or corrosion, mildew, mold, misuse or abuse, failure to clean or maintain as specified by the equipment manufacturer, missing parts, structural changes, fire, freezing, electrical failure or surge, water damage, lightening, mud, earthquake, soil movement, soil settlement, settling

of home, storms, accidents, pest damage, acts of God, or failure due to excessive or inadequate water pressure.

11. We are not responsible for repairs related to inadequacy, lack of capacity, improper installation, mismatched systems, oversized systems, undersized systems, previous repair or design,

manufacturer’s defect, and any modification to the system or appliance.

12. We are not liable for normal or routine maintenance. We will not pay for repairs or failures that result from the Contract holder’s failure to perform normal or routine maintenance. For

example, you are responsible for providing maintenance and cleaning pursuant to manufacturers’ specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacement.

This information was communicated to you on 7/10/2013, and again on 9/05/2013, after a thorough review of all claim details. We are sorry we are unable to cover this claim at this time.

The details of your situation are not representative of the normal Choice Home Warranty customer experience. Please accept our apology for any trouble or inconvenience this has caused. We appreciate the feedback as it gives us the opportunity to improve our services.

Sincerely,

Choice Home Warranty

Consumer

Response:

Review: [redacted]

I am rejecting this response because: As you can see CHW failed to properly fix the AC unit causing the unit to deteriorate to the point of having to be replaced. Just look at how many times they were called out in 2012. And why haven't they listed the service calls for 2013? Are they afraid of a pattern of incompitance and unreliability. Their problem is they have an F rating because they have "Flunkies" for service tech's who caused my AC unit to be replaced. I can't wait to plaster them all over CNN and Fox news, not to mention a field day with them in court.

Regards,

Review: I have a second home [redacted] that I have a home warranty contract with Choice Home Warranty Company from Edison NJ. The claim number is [redacted]. On Oct 26th we did not have heat in our upstairs room. We have renters at the house and called a Heating contractor to check out the problem because it fell on the weekend and needed immediate assistence. I callede Choice and they said that calling someone to diagnose a problem would be fine. Please have [redacted] Heating and Air conditioning contact us. The heating contractor told us that it was a Circuit board that went bad and I called Choice to verify if it was covered I spoke to a [redacted]. The contractor said that the part was a discontinued part and had to replace witha new Zone control. The circuit board is part of the Zone control. Well I never received a call an e-mail or any communication from Choice, so I called. They kept me on hold and said they will not cover the part. I sent a letter to Choice and waited the thirty days which was up Dec 5th as per their arbitration agreement. My policy states "All Components and parts necessary for the operation of the heating system". Total Expense $668.90 Choice has all the paperwork forwarded to their claims office received Nov 5th 2013.Desired Settlement: I would like to be paid a portion of the paid repair. The amount was $668.90 less service call because they do not pay for service call that was $75.00. Thank you so much for your assistance.

Business

Response:

Dear

[redacted]:

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘I**LUDED’ under the terms of the User

Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php

I do see that we were able to help with two claims that you had submitted:

[redacted] on 07/27/2012 for your AC for $566.00

[redacted] on 11/10/2011 for your Heating System for $55.00

We regret your frustration with the outcome in regard to claim #[redacted] for your Heating System. Per our policy we do not cover modifications to units. The Zone controls/components are a modification to a system that is not factory designed

to be used for multiple zones and are not a part of the HVAC system that Cools or heats the air - this is a modification to the system that is not covered.

Please see Section F:

LIMITATION OF LIABILITY: # 11

“We are not responsible for repairs related to inadequacy, lack of capacity, improper installation, mismatched systems, over sized systems, undersized systems, previous repair or design, manufacturer’s defect, and any modification to the system or appliance..”

The details of your situation are not representative of the normal CHW customer experience. Please accept our apology for any trouble or inconvenience this has caused. We appreciate the feedback as it gives us the opportunity to improve our services.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Thank you for your Response. Unfortunately, I do not see in your warranty where it states that" zone control or circuit board" are not covered. All the homes in my development in [redacted] are

equipped with heat pumps one for upper level and one for lower level. Our problem was the heat would not go on in our upstair bedrooms.

Section F number 11 -states modification to a system. There was not a modification to our heating system.

Again Section D Number 5 Heating System

Included: All Components and parts necessary for the operation of the heating system "is contrary to your statement about the Zone Control. Let's not forget that I was originally told the circuit board was covered.

The claim that was paid was half of what the repair cost me and the $55.00 claim was what you paid for a service call to the technician, not to mention that claim was denied along with two other claims.

Do you know I was never called or e-mailed about this claim. I had to call to find out about the outcome. You can read your warranty Section D number 5. This is what I have in writing.

Regards,

Business

Response:

Dear [redacted],

I am very sorry if you did not receive an email in response to your letter. I have been responding to your Revdex.com complaints and have tried to explain to you the best I can that this is a non covered item. There is a Zoning problem and it is excluded in our policy. As I stated before, I apologize that this has caused you any inconvenience but the denial is because our policy cannot cover Zone Controls.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,