Choice Home Warranty

Review: I had signed up with this company in hopes to keep repair cost down. Thought it was a great idea until my central air broke. So, I called the company they called a repairman to come out. That company never showed up. I had to call back up there to get another company. That repair guy came out the same day. I had to pay an extra $75 for a leak test. Now the repairman told me this company will not pay out to have anything totally repaired. He said they will come up with every excuse and reason not to. So after waiting A MONTH and me calling them asking whats going on, I FINALLY got the response of, well you had no fluid and it is a coil leak with some rust found... The repairman had called the Warranty company while at my house and told them there was no rust, and looked to be maintained... So they are lying about there being rust. The Warranty company stated this has not been maintained as this HAS TO BE a previous leak from last year. I then told her I had it serviced last year and there were no problems.. She then stated there had to of been and they just didn't find it. I asked to be transferred to someone that can close my account. The man I got was rude and every time I asked to talk to someone else or a manager, all he could say was why. I am the customer and should not be treated this way. I waited a MONTH to hear back about my claim, but when you sign up they say it will only take a few days to get up and running. This is a scam!Desired Settlement: I want my money back for the months I paid this company to scam me or for them to actually repair my A/C.

Business

Response:

Dear [redacted]Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php . Upon review of your claim #5[redacted]4 for your Air Conditioning unit, Air Temperature Control Inc diagnosed the unit after the leak test was performed; that there was a leak in the A-COIL, there was rust that caused the leak to happen. The condenser was also rusted and could not hold pressure. The unit was completely out of Freon. If a unit is out of Freon and is still being used, it will seize. Unfortunately, this is a non covered claim due to the fact that CHW does require all units to be properly maintenanced by the manufacturers’ recommendations.Please see Section F. LIMITATIONS OF LIABILITY12. We are not liable for normal or routine maintenance. We will not pay for repairs or failures that result from the Contract holder’s failure to perform normal or routine maintenance. For example, You are responsible for providing maintenance and cleaning pursuant to manufacturers’ specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacement.We are very sorry for the frustration with this claim and also that you chose to cancel your policy with CHW. The details of your situation are not representative of the normal CHW customer experience. Please accept our apology for any trouble or inconvenience this has caused. We appreciate the feedback as it gives us the opportunity to improve our services.Sincerely,CHW

Review: choise hw claims to cover all house protection . when I made a claim the iteam was not covered. I canceled the policy with in 3 months . I was charged a 50.00 cancelation fee witch was not stated in the polict . the policy stated 10 percent witch ix not not close to the 50.. fee charged to kmy cancellation creditDesired Settlement: I am requestion the additionall credit to my credit acc

Business

Response:

Dear [redacted]:

I do show that we have refunded you the proper amount. Your policy with us started on 2/5/14, you then cancelled your policy with us 4 months later on 5/8/14. Per our policy, Section L. CANCELLATION

This is a maintenance agreement for repair, replacement, or partial replacement of the products listed that are deemed manufactured or sold by the manufacturer. This is not a contract of insurance, residential service, warranty, extended warranty, or implied warranty. You may cancel within the first 30 days of the order date for a refund of the paid contract fees, less a $50 administrative fee and any service costs incurred by Us.

This contract shall be non-cancellable by Us except for:

1. Nonpayment of contract fees;

2. Nonpayment of Service Fee, as stated in Section III;

3. Fraud or misrepresentation of facts material by You to the issuance of this contract;

4. Mutual agreement of Us and You. If canceled after 30 days, You shall be entitled to a pro rate refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by Us.

Your policy was for the amount of $375.00 and you received $231.25. You were to pay the $50.00 cancellation fee.

We are very sorry for your frustration.

Best regards,

CHW

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I had to take off work 3 times, and my handy man had to come to my house 3 times to clean and fix dryer hoses that were unnecessary (Spent $350.00). 1st technician (7/2/14) said the hose was probably dirty and that's why the dryer fuse burned. So my handyman cleaned it thoroughly (it wasn't that dirty according to him) I used the dryer once and it burned the fuse again. 2nd Technician (7/9/14) comes and says my dryer vent is not opening up enough, replaced the fuse. My handyman came and replaced the outside vent and all the hoses. The fuse blows again after the 1st use. This time I ask for a different company to come and fix my dryer. 3rd Technician (7/17/14) took the dryer apart and discovered it needed a new control box. It was a 5 year whirlpool dryer. Choice home warranty refused to fix it and wouldn't pay to replace it, only how much it would cost to fix it and said they would only pay me $299.99 until I argued with them I overheard them when the technician told them it would be $400.00 so they changed it to $349.99. So they told me they would expedite the check and it usually took 30 days to get it in the mail. This happened 07/17/14. After the ordeal with this company I decided to cancel my policy on Tuesday 07/22/14 before they charged me my next monthly fee on July 30th. To my surprise I just called them for status of my check (over 30 days) and they said because I cancelled they would not send me the check. When I requested cancellation someone was suppose to call me to discuss. I never got a call so decided to call in. The guy was very rude and said we already cancelled you.Desired Settlement: My policy with them was effective until midnight July 29th 2014. How can they take my monthly fee and not honor paying me back for a service that was in effect when the problem occurred. I would like to get reimbursed the $349.99 as promised. I had a policy with them for a year and a half and this was the first time I used them. This is a company that doesn't honor their contract. Never seen anything like it.

Business

Response:

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php . We regret your frustration with the outcome in regard to claim #[redacted], for your Dryer. Our records indicate that you requested to cancel your policy on 07/22/14, voiding any pending transactions with CHW.The details of your situation are not representative of the normal CHW customer experience. Please accept our apology for any trouble or inconvenience this has caused. We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW

Consumer

Response:

I am rejecting this response because, I got a call from Christine on Friday afternoon, August 22, 2014 that she was going to expedite the check they owed me for $349.99. There is no mention in the contract that if I cancel during a reimbursement when my policy was in effect that they will not issue a check for an appliance they did not want to fix in the first place. So this claim is not closed until I get my check for $349.99.

Business

Response:

We apologize for you frustration due to this claim. Our records indicate that your check for $349.99 was sent out on 09/5/14 to the mailing address we have on file. For any questions please contact our consumer advocate at ###-###-####.Best regards,CHW

Review: I have made three claims for appliance repair from Choice Home Warranty over the last year and all three claims were denied reimbursement. Furthermore, refusal for reimbursement was based on faulty information. When I've tried to correct that faulty information, they refuse to listen.

Faulty information:

1) they only cover one hot water heater and I have two. Correction: I have submitted 2 claims and they are both for the same hot water heater

2) I failed to get authorization for service Correction: I called Choice and their agent advised me that if I contacted my own plumber, that I could submit the claim and Choice would reimburse me with the claim number they provided beforehand.Desired Settlement: Either reimburse the outstanding claims - Claim # [redacted] - $244 less $45 service call fee & Claim # [redacted] - $175 less $45 service call fee, or refund me the premiums I've paid for this coverage since inception...$73.33 & 12 months = $879.96 since they were obviously not covering me.

I have made 3 legitimate claims since joining Choice Home Warranty. The first was denied legitimately but on the following two claims I followed the letter of the law and it appears they are looking for excuses not to honor the claim.

Business

Response:

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php . We regret your frustration with the outcome in regards to your claims for your Water heaters. Our records indicate that a total of four claims were entered on your policy. Three claims for your water heating systems and one claim for your Garbage disposal unit.The first claim was entered on 10/02/14, claim# [redacted]. The information provided to CHW stated that your unit had sediment buildup which caused it to fail. Unfortunately, CHW does not cover failures due to sediment buildup as this is a maintenance type of failure. Please see below:D. COVERAGE6. WATER HEATER (Gas and/or Electric)EXCLUDED: Access – Insulation blankets – Pressure reducing valve – Sediment build-up – Rust and corrosion - Main, Holding or storage tanks - Vents and flues - Thermal expansion tanks - Low boy and/or Squat water heaters - Solar water heaters - Solar components - Fuel, holding or storage tanks - Noise - Energy management systems - Commercial grade equipment and units exceeding 75 gallons - Drain pans and drain lines - Tankless water heaters.F. LIMITATIONS OF LIABILTY4. We are not responsible for the repair of any cosmetic defects or performance of routine maintenance.8. We are not liable for repair of conditions caused by chemical or sedimentary build up, rust or corrosion, mildew, mold, misuse or abuse, failure to clean or maintain as specified by the equipment manufacturer, missing parts, structural changes, fire, freezing, electrical failure or surge, water damage, lightening, mud, earthquake, soil movement, soil settlement, settling of home, storms, accidents, pest damage, acts of God, or failure due to excessive or inadequate water pressure12. We are not liable for normal or routine maintenance. We will not pay for repairs or failures that result from the Contract holder’s failure to perform normal or routine maintenance. For example, You are responsible for providing maintenance and cleaning pursuant to manufacturers’ specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacement.The second claim was entered on 11/10/14, for your Garbage disposal; claim# [redacted]. Upon diagnosis, the service provider stated that the unit was clogged and needed to be snaked. This claim was covered by CHW. The third claim was entered on 12/14/14, claim# [redacted]. Upon review of your invoice provided it stated that work was done on the left unit in the garage, which indicates that there is more than one water heater unit in your home. Unfortunately, per CHW policy, only one unit is covered unless additional coverage is added.Please see below:D. COVERAGE The Coverage is for no more than one unit, system, or appliance, unless additional fees are paid. If no additional fees are paid, covered unit, system, or appliance is at Our sole discretion; certain limitations of liability apply to Covered systems and appliances.The fourth claim was entered on 1/19/15, claim# [redacted]. Upon review of the invoice provided it stated that work was done on the left unit, which again indicates that there is more than one water heater unit in your home. In addition, you have repairs on your unit without authorization from CHW. Per CHW policy, repairs done without prior authorization are not covered.Please see below: C. SERVICE CALLS3. We has the sole and absolute right to select the Service Provider to perform the service; and We will not reimburse for services performed without prior approval.The details of your situation are not representative of the normal CHW customer experience. Please accept our apology for any trouble or inconvenience this has caused. We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW

Review: I have had 4 claims with this company and every one they searched for a loophole to not pay the claim.. On January 30th my boiler was making a terrible noise. I called that day but the company did not come out to check it until February 7th. The contract states that they must send someone within 2 business days or a total of 4 calendar days. The first person that came out to check it told Choice that I needed a new boiler. Choice didn't believe him and sent out a second company called [redacted] Heating(3 weeks later)who wrote up an estimate for $1600. Today (March 12th) Choice denied the claim because there were cobwebs near the ceiling proving that the reason for breaking was due to lack of maintenance. I contacted the owner of [redacted] Heating who told me that there is absolutely nothing I could have done to prevent the parts that were now bad from breaking and also told me that "the person they talked to from choice was continually provoking him to say that the issue was caused from the lack of routine maintenance and he reiterated that was simply untrue. Additionally it is likely that the issue worsened over the 3 weeks it took Choice to get someone to respond. I truly believe that Choice Home Warranty is committing Insurance Fraud. They continually search for any avenue possible to not pay a claim. Due to the numerous issues that I have had with them I have researched the contract more closely and I am completely confident that the consumer needs to be protected from their business practices. [redacted] L was the supervisor I was dealing with at Choice.Desired Settlement: I want them to pay $1500...the price of the estimate minus the annual cleaning that is normally done in September.

Business

Response:

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php . Upon review of your policy we do see that you have placed claims that we were happy to assist you with:[redacted] 01/05/15 Plumbing System $200.00[redacted]7 08/24/13 Plumbing System $77.50We do see that we were unable to assist with the claim for your heating system, claim number [redacted] that you placed on 1/30/14. We do show that we dispatched BMR Contracting to you the same day. Per our policy, C. SERVICE CALLS # 2. Upon request for service, We will contact an authorized Service Provider within two (2) days during normal business hours and four (4) days on weekends and holidays. The authorized Service Provider will contact You to schedule a mutually convenient appointment during normal business hours. It is the customer’s responsibility to schedule the service call with that provider. If you had an issue with the time frame that the provider had, you could have always called us back to send out a different Service Provider.Upon our technician’s diagnosis, he did state that your unit had corrosion; which you confirmed through your email to us on 2/7/15. He also stated that he believed that the heat exchanger was cracked but he could not be certain. He did send us pictures of the unit that confirms that it was rusted with corrosion. This service provider could not see the exact issue so CHW sent out a second technician to further assist. On 2/11/14 we sent [redacted] Heating to diagnosis the unit and with his findings, he did state that the valves needed to be replaced . There was a cracked heat exchanger on the unit due to the lack of maintenance that was performed. Our policy states under Section D. COVERAGE, #5. HEATING SYSTEM:EXCLUDED: All components and parts relating to geothermal, water source heat pumps including: outside or underground piping, components for geothermal and/or water source heat pumps, redrilling of wells for geothermal and/or water source heat pumps, and well pump and well pump components for geothermal and/or water source heat pumps. Access - Radiators or valves - Baseboard casings - Radiant heating – Dampers – Valves - Fuel storage tanks - Portable units - Solar heating systems - Fireplaces and key valves – Filters – Line dryers and filters - Oil filters, nozzles, or strainers - Registers – Backflow preventers – Evaporator coil pan – Primary or secondary drain pans - Grills - Clocks - Timers – Add-ons for zoned systems - Heat lamps - Humidifiers - Flues and vents – Improperly sized heating systems – Mismatched systems - Chimneys – Pellet stoves - Cable heat (in ceiling) - Wood stoves (even if only source of heating) - Calcium build-up - Maintenance. Also, please see Section F. F. LIMITATIONS OF LIABILITY 12. We are not liable for normal or routine maintenance. We will not pay for repairs or failures that result from the Contract holder’s failure to perform normal or routine maintenance. For example, You are responsible for providing maintenance and cleaning pursuant to manufacturers’ specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacement.We are very sorry for the frustration that this claim has caused you but please understand that we are following exactly what our policy states. We do look forward to assisting you with future claims.The details of your situation are not representative of the normal CHW customer experience. Please accept our apology for any trouble or inconvenience this has caused. Best regards,CHW

Review: I submitted a claim on March 15, 2015. I got a call from an apparent agent of the company saying my claim was denied. I asked the person to ensure they sent me a denial in writing for my records and the person refused. I went to their website and submitted a customer service request since I was not sure who the person who called was. I later got another call from another apparent agent of the company about the issue. I explained I wanted the denial in writing since I had no official documentation about my claim or the denial. The person said that they did not have to provide me anything in writing. I find that an unreasonable business practice since I submitted a claim and have not received documentation after multiple requests. According to New Jersey law, title 11, chapter 2, subchapter 17, "an appropriate reply shall be made within 10 working days on all other pertinent communications from a claimant which reasonably suggest that a response is expected." In this case, I explained multiple times my expectations and they refused to supply the documentation requested.Desired Settlement: It has been over 2 weeks since I filed a claim. I still have not received a written response to my insurance claim. I would like to receive a written response as requested several times to the company.

Business

Response:

Dear [redacted]:Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php . I am in receipt of your request for a written documentation of why your claim was denied. You stated that by NJ Law, title 11, Chapter 2, subchapter 17 that this is required by law. If Choice Home Warranty was an Insurance company, then yes this would be a requirement. Please read our contract that states in Section A. COVERAGE#3 NOTE: This is not a contract of insurance, residential service, warranty, extended warranty, or implied warranty.Also, Section L. CANCELLATION that states the same.Choice Home Warranty does not provide a written form of an approval or denial, we use verbal communication and it is not within our policy to allow our customer service reps to send out emails as to the decisions also it is faster to advise our customers over the phone as to what the technician stated and what we are able and unable to do for them.We are very sorry that you are upset with the outcome of your claim and do look forward to assisting you in future claims.The details of your situation are not representative of the normal CHW customer experience. Please accept our apology for any trouble or inconvenience this has caused.Sincerely yours,CHW

Consumer

Response:

I am rejecting this response because:

First, I am not upset about the outcome of my claim. As explained in my initial complaint, the problem is that I submitted a claim and when I asked for written notification of the outcome, the company stated they are not required to provide that. This is supposed to be a legitimate company; therefore, I requested an official response in writing. I am in business too, and when I communicate with clients, I use a company document with letterhead when requested by the client. That's what I want for my records since right now I do not have any documentation saying that the company denied my claim. I appreciate the phone call, but I still expect official documents.Secondly, if this is not a contract for warranty or residential services, please explain the nature of your business. It is obvious that you are misrepresenting your product since your name is "warranty" and the contract uses verbiage such as "coverage", "warranty", and "claim". Any reasonable person would expect this to be a "warranty" based on your contract.

Business

Response:

Dear [redacted]:Choice Home Warranty is not required to provide any written documentation for any claims submitted weather approved or not approved. Our policy can be viewed online at www.choicehomewarranty.com/useagreement. All claims can be viewed by our customers by placing their policy number along with their email address. You can see the status of a claim by going to this site. If you need records for yourself about the failure of the unit, please feel free to contact the Service Provider that came to your home to diagnosis the unit. We do apologize; since your policy has been cancelled we are not permitted to disclose any information. Regards,CHW

Review: Choice Home Warranty has wrongly denied my claim to have my air conditioning unit repaired or replaces per the home service agreement which I bought and paid for. They originally claimed that the unit "was improperly maintained" and when presented with a decades records of annual cleaning and check ups by a qualified service technician they changed their denial saying it is not due to "normal wear and tear". The service technician they sent out says this is totally untrue, the claim is valid, and that Choice Home Warranty has a long record of unfairly denying claims. He offered to get on the phone with them via a 3-way call and advocate on my behalf, but they refused to listed to what he had to say.

I live in Central Florida and without air conditioning, my home is uninhabitable. They are stonewalling me (leaving me on hold forever, telling me they will call back– which they never do) and giving me contradictory information. They will never let me speak to the same person twice, and they keep giving me different excuses. They were happy to take my money, but when I have a claim, they refuse to pay for it. This is not only unethical, it is illegal.Desired Settlement: I want them to honor the warranty they sold me and to repair or replace the air conditioning unit, so I can live in my home.

Business

Response:

Thank you for resolving this matter with our Manager Jose, he has advised me that this claim is resolved to a mutual agreement with your son. Kindly close out the complaint as we have a mutual agreement in place.Thank you,CHW

Review: They advertise home warranty insurance, then when you put in a claim they find every excuse not to honor the claim and pay for it. They send out unlicensed/insured contractors who dont know what there doing. I had 4 claims for different appliances they agreed to repair one but I had to pay out of pocket for repairs then submit claim form but never received my reimbursement from them. The 3 others they came up with every excuse to denied the claims.Desired Settlement: Would like to have all my money back that I have paid them for the last 16 months

Business

Response:

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php . Upon review of your policy, it does show that CHW has paid out $ 888.53 in claims for you since you had signed up with us in 2014. I do apologize that the there are claims that were not able to be covered, every policy has exclusions. The claim for your refrigerator was not covered because there was a POWER SURGE that took the unit out. Per our policy, we do not cover failures of that nature. We only cover normal wear and tear. If you would like to cancel this policy, please contact our cancellation department to do so. Please keep in mind our cancellation process. Section L. CANCELLATIONThis is a maintenance agreement for repair, replacement, or partial replacement of the products listed that are deemed manufactured or sold by the manufacturer. This is not a contract of insurance, residential service, warranty, extended warranty, or implied warranty. You may cancel within the first 30 days of the order date for a refund of the paid contract fees, less a $50 administrative fee and any service costs incurred by Us. This contract shall be non-cancelable by Us except for:1. Nonpayment of contract fees;2. Nonpayment of Service Fee, as stated in Section III;3. Fraud or misrepresentation of facts material by You to the issuance of this contract;4. Mutual agreement of Us and You. If canceled after 30 days, You shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by Us. All cancellation requests must be submitted in writing.Due to the fact that you are a monthly customer and CHW has paid out on your claims, you would not be entitled to a refund but we can cancel your policy upon you calling or writing in to us.Lastly, please note that CHW is not an insurance company as you have stated, we are a warranty company. It is very different than insurance as we have documented in our policy.We always urge our customers to read our policy and to understand that all policies have exclusions and CHW does follow our policy. We do our best to assist the customers and approve claims that are submitted to us. We do apologize for your frustration. CHW is in full compliance with our policy.We do appreciate your feedback as this does help us with our customer service and service providers.Best regards,CHW

Consumer

Response:

I am rejecting this response because: I had my own repair person come out and look at the refrigerator he said the main mother boards do go from time to time but there is NO way of saying it was do to a power serge. The outlet the refrigerator is connected to is a GFI breaker so even if it was a power serge the breaker would trip. The repairman has owned his company for 35 yrs. I believe this is just another one of your bt excuses. You also have not paid out over $800 on my claims cause I am still waiting for my reimbursement of $500 from the septic repairs. I called for claims for septic still waiting for reimbursement, claim for water heater that took 3 visits to repair. Well softer claim denied the dont cover well softner. Claim for sink garbage disposal you actually paid for. So I would like to know where you paid out over $800.00. I would like my reimbursement for both septic unit repairs and the refrigerator repairs since 3 different service repair men said you can not determine a power serge made mother board go.

Business

Response:

The paid claims that we have paid are for the following:Claim # [redacted] for your Garbage Disposal in the amount of $20.00Claim # [redacted] for your Water Heater in the amount of $189.25Claim # [redacted] for your Water Heater in the amount of $179.28For claim # [redacted] for your Septic System we advised you that once we receive the proof of repair that we will be happy to reimburse you $500 for that claim. On 06/15/15, you called and had spoken to one of our managers and he did advise this to you, you stated that you would send in the form. Once that has been received, you will receive a check in that amount.We do regret the frustration with the current claim that you have with your refrigerator. Since you have had your own technician out to your home to give a diagnosis, please have them call us as a second opinion for the authorization team. We will be happy to take the diagnosis and see if there is a different outcome for you.Thank you,CHW

Review: I am a 68-yr old female living alone in a condominium in Cincinnati, Ohio. I purchased a Home Warranty from Choice Home Warranty to cover Jan 1 2015-December 31, 2015. On May 17 the heating/AC unit stopped functioning. I called Choice @ ###-###-#### multiple times. After two weeks I finally had someone evaluate the unit. The technician claimed to have added Freon to the system. He stated he was ordering a part delaying with the "relay" system. The unit did cool for two days and quit. Approximately 2 weeks after that the technician returned. He stated he replaced the part. The unit was still not working. A second technician came out and stated the unit needed to be replaced. Finally the Choice Warranty denied my claim #[redacted] all together stating that "my warranty did not cover secondary damage". This unit was serviced in 2014. I have lived in the unit since January 14.

I am asking for relief as I feel this Company falsely advertises and delivers poor service. I made multiple calls which in many instances were rudely received. This AC issue was my only request of this company. The result for me has been to purchase a new unit which cost $7,000. I am submitting this for myself but moreover for others living on a fixed income who might not have had the ability to incur the expenses I have. Your time and attention to this matter will be greatly appreciated.

Thank you,

[redacted]Desired Settlement: I would expect they would reimburse me for the replacement of this unit as well as refund my warranty payment of $350.00.

Business

Response:

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php . Upon review of your claim, there were two technicians that came to your home and both stated that the unit was lacking proper maintenance. They stated that the units were low on Freon; this can cause the compressor to over work and over heat. This would not be normal wear and tear; it would actually be considered secondary damage as it made the unit fail.We do see that you are requesting to have a full refund of your policy. Please review our policy Section L. CancellationsThis is a maintenance agreement for repair, replacement, or partial replacement of the products listed that are deemed manufactured or sold by the manufacturer. This is not a contract of insurance, residential service, warranty, extended warranty, or implied warranty. You may cancel within the first 30 days of the order date for a refund of the paid contract fees, less a $50 administrative fee and any service costs incurred by Us. This contract shall be non-cancelable by Us except for:1. Nonpayment of contract fees;2. Nonpayment of Service Fee, as stated in Section III;3. Fraud or misrepresentation of facts material by You to the issuance of this contract;4. Mutual agreement of Us and You. If canceled after 30 days, You shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by Us. All cancellation requests must be submitted in writing.If you would like to cancel your policy with us, you can call our cancellations department rather than send a letter. We do regret that this claim will not be covered per our policy Section F. Limitations of Liability #19. We urge all of our customers to read the policy that we have and if you have any questions, please feel free to contact us. We do appreciate your feedback as this does help us with our customer service and service providers. Choice Home Warranty was in full compliance with its terms & conditions.Best regards,CHW

Consumer

Response:

I am rejecting this response because: It is not accurate. The unit was serviced in 2014. The first technician did not report that the issues were due to lack of maintenance. He ordered a part (never installed) which had to do with "relay" of power to the compressor.

Business

Response:

You stated that the tech ordered a part and never placed it into the unit a relay, that is a lack of maintenance. Knowing that the unit needed something for a repair and not having it completed from 2014 is not proper maintenance. CHW requires all units to be maintained per the manufacture specifications. Also, we do not cover any known or unknown pre-existing conditions. You are telling us that before you had your policy with CHW that a tech was supposed to place a part into the system but he didn't.We do regret your frustration and understand that this is difficult but CHW cannot cover a claim that is strictly against our policy. Regards,CHW

Review: I selected to purchase a 4 year Choice Home Warranty on June 17, 2015. On the 13th of July 2015 all of the power to my home went out. I contacted Choice Home Warranty that evening, informed them that it was urgent due to the fact that I had a disabled person in my home and it was 116 degrees. They said they couldn't do anything until the following day. They sent an electrician out on Tuesday the 14th of July and contacted me to inform me that they wouldn't cover the repair due to the fact that the electrical panel was on the outside of my home. I told them to cancel my warranty and they said I had to call between certain hours. I called again during hours on the 15th of July to cancel the warranty, was transferred several times and finally spoke an Aaron [redacted] and he said he refused to cancel my 4 year warranty, Now they were going to cover my electrical repair if I paid them $500 more. I told him to cancel my warranty immediately on the 15th of July and I wanted a full refund. He told me to think about it over the weekend and refused to take my instruction to cancel the warranty and said that I would get a full refund if I did go ahead and cancel. I called him on his number ###-###-#### and got his voice mail and left a message to cancel the warranty again on the 18th of July. The company took two payments of $575.00 total of $1150.00 and charged it to my Visa card. To date they have not refunded any of the money. I do expect a full refund since I canceled the warranty in less than a month and had such an appalling experience. I phoned again on the 4th of September and was informed that they canceled it as of the 28th of July and that a supervisor would call me back. No one has ever returned the call.Desired Settlement: Full refund in the amount of $1150.00.

Business

Response:

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/useragreement.com.Upon reading your complaint you stated that the power went out in your home and due to this power failure your electric and air conditioner failed. Per our policy we do not cover failures due to power failures. Please see section F. Limitations of Liability #8We are not liable for repair of conditions caused by chemical or sedimentary build up, rust or corrosion, mildew, mold, misuse or abuse, failure to clean or maintain as specified by the equipment manufacturer, missing parts, structural changes, fire, freezing, electrical failure or surge, water damage, lightening, mud, earthquake, soil movement, soil settlement, settling of home, storms, accidents, pest damage, acts of God, or failure due to excessive or inadequate water pressure.I do see that your policy has been cancelled and you were provided a pro-rated refund as per our policy Section L. Cancellations, you placed a CHW did provide the service of dispatching a technician to your home, therefore you are not entitled to a full refund. We do apologize for any frustration that you have experienced.Regards,CHW

Consumer

Response:

I am rejecting this response because: I Called Choice Home Warranty within the first 30 days of the contract to cancel. I have attached the AT&T call logs and the numerous times that I phoned(8 times in total) to cancel which I can do within the first 30 days of the warranty. They repeatedly told me that someone would phone me back and no one ever did. On the morning of the 17th of July at 6:31am I called again and they transferred me to a Director, Mr. Aaron [redacted] and I spoke to him for over 30 minutes and he blatantly told me that he would not cancel my contract. Hence the long phone call of me repeatedly instructing him to cancel my warranty. He then told me that they would cover the electrical panel fault but I had to pay another $500. I again instructed him to cancel the contract. He told me to think about it over the weekend and I would receive a full refund if I decided to cancel after that. I told him I would NOT change my mind and called again his direct number (###-###-####) and canceled AGAIN on the 18th of July. This is all documented in the AT&T billing as proof.To date I have not received a refund of any kind. They have not sent a credit to my visa card nor have I received a check. I have also attached the charges against my Bank of America credit card for your records. Again there are NO credits from CHW.

Business

Response:

Per our policy, you are permitted a full refund of the policy within the first 30 days PRIOR to the policy start date. Your policy took effect 8 days after the purchase, in this case providing you did not process any claims; you would be able to receive a full refund but because you did place a claim and CHW did use our resources to provide a technician to your home, you would be subject to the Cancellation fee associated with the policy. Please see Section L. Cancellations.This is a maintenance agreement for repair, replacement, or partial replacement of the products listed that are deemed manufactured or sold by the manufacturer. This is not a contract of insurance, residential service, warranty, extended warranty, or implied warranty. You may cancel within the first 30 days of the order date for a refund of the paid contract fees, less a $50 administrative fee and any service costs incurred by Us. This contract shall be non-cancelable by Us except for:1. Nonpayment of contract fees;2. Nonpayment of Service Fee, as stated in Section III;3. Fraud or misrepresentation of facts material by You to the issuance of this contract;4. Mutual agreement of Us and You. If canceled after 30 days, You shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by Us. All cancellation requests must be submitted in writing.I do see that after your 2 claims were advised not covered, you disputed the charges on your credit card stating that we (CHW) did not have permission to charge your credit card when you did sign up with us. This being said, we cancelled your policy as you disputed the charges and broke the contract agreement.You would have to speak with our Cancellations team to discuss if we are able to do anything for your policy since you did break the agreement. We still might be able to provide you with a prorated refund of what you had paid determining that outcome of the chargeback.Thank you,CHW

Review: My home warranty contract # [redacted] covers "built-in microwave". I recently submitted a claim for my built-in GE microwave that was dead. After inspection by the technician, the warranty company said they will not cover the microwave because it is not consider a "built-in" based on the serial number. This specific model is a countertop and not a built in microwave. I called multiple time to confirm that this microwave has been built in since the house was built, but the warranty company said it is defined by the manufacturer.

To look for the truth, I went to GE microwave website: http://products.geappliances.com/appliance/gea-category/microwave-ovens?r=12&...⇄ which lists total 74 GE microwave models on market.

When I selected "Built-in" category, 11 microwave models pumped out, however, all of the them are described as "Countertop" not "Built-in".

Selecting "Over-the-Range" resulted in 51 models that are described as over-the range microwaves.

Selecting "Countertop" category pumped out 19 models that are described as countertop microwaves.

In deed, none of the 74 GE microwave models are described as "Built-in".

The home warranty company plays "Built-in" games to easily reject all microwave claims.

Coverage of "Built-in Microwave" described in service agreement misleads customers. There are actually two categories of microwaves: Countertop and Over-the Range, there is no built-in microwave category at least in GE.Desired Settlement: Finish the job and modify the service agreement in D Coverage, Item 9 from "Built-in Microwave" to "Over-the Range Microwave".

Business

Response:

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/useragreement.com.Upon review of your claim, we did explain that the serial number that was provided to CHW is a counter top unit. The difference of a counter top unit and a built in microwave isn’t that it is just built into the wall as yours is. The built in units have more functions than a normal microwave unit does, it has ventilations on the bottom rather than the side. Also there is a huge price difference for the two. The counter top unit can be purchased for the amount that the tech would fix the unit for, a built-in microwave’s cost would be a lot more; these units run more due to the functions that they provide.I do understand the confusion, please understand just because the unit was placed into a space in the wall doesn’t make it a built in unit. The serial number that you have for your unit does show that this is a counter top unit. Please see the site that I have found by placing your serial number into google; you can see the unit that you have and see that it is not a built in unit.http://products.geappliances.com/ApplProducts/Dispatcher?REQUEST=SpecPage&a...⇄ always urge our customers to read our policy and if you have any questions to please contact us as we will be happy to explain any included as well as excluded items. CHW is in full compliance with our policy.Thank you,CHW

Consumer

Response:

I had carefully read the agreement before I selected the policy. The policy says it covers built-in microwave, but does not say here "built-in" is defined by manufacturer's category. If the policy clearly says this, I would carefully examine with GE. If I found that my microwave does not fall into that category, I would not select that policy. My selection was based on our common sense for "built-in" - built in the cabinet not put on the countertop. The policy actually misleads the customers. Moreover, as I mentioned in my complaint that I pulled out all 74 GE microwaves (residential, not commercial) currently on the market, none of them are classified as "built-in" by GE. Does this mean that Warranty Company actually would not be responsible for any microwave claims at lease for GE (I have not examined other brands).

If this is true, it is extremely important to explain the definition of "built-in" in the policy to keep policy transparent to customers

Regards,

Business

Response:

We are very sorry that our policy confused you and you did not realize that you did not have a built in microwave but a counter top unit. For your inconvenience, CHW would like to offer you a good will gesture of a one time free service call fee since you had to pay a technician to come out and diagnose something that we do not cover.If you accept, we will place this upon your policy for you if you should have another claim.Thank you,CHW

Consumer

Response:

I am rejecting this response because:the company did not directly respond to my complaints: 1) the policy fails to describe the definition of "built in". If I was told that my microwave that is built in in the cabinet does not fall into the "built in" category defined by the manufacturer (GE), I would not have selected the policy; 2) I examined all microwaves sold by GE. In all listed 74 models, none of them are defined as "built in". It seems that the company plays a "built in" game to escape the actual responsibility for coverage of microwave. I did not check other brands.

Review: I took out the home warranty in June 2015 to cover all of our appliances in my home, because it is a rental property and have paid $36.50 every month since then. For the first time I used this warranty the beginning of November 2015. I called for service for my dryer that was not drying. It took three days for the gentleman to schedule an appointment with me to look at the dryer, at which point I requested the service to be assigned to someone else due to lack of service. Choice Home Warranty reassigned it to another technician. However, did not notify the last one that his job had been canceled. I received a call from the first technician telling me that they were on their way to my house and would be there in 15 mins, in which case I did not schedule an appointment with them. I was just so happy that someone reached out to me that our dryer would finally be fixed so I said ok, and when he came I paid the $45 fee. The second technician then called me, in which I told them someone already had come. At any rate the technician told me that the heating element, and the sensor needed to be replaced. When they submitted to the warranty company the diagnosis it was said that the dryer was not properly maintained, which was bull. I called the warranty company and they told me that I was more than welcome to get a second person to look at it and re-diagnose it but it would be at my expense. I then would have to resubmit it to them and pray that they accept the new diagnosis. I felt like at that point it was a scam and looked further into the reviews on Choice Home Warranty come to find out there were many people that this was done to. We fixed the dryer ourselves and saved a ton of money doing so. This is a useless and waste less warranty to have.Desired Settlement: I would like my money refunded from June 2015 to now, including the $45 I had to put out for the gentleman to come out to my home.

Business

Response:

Dear [redacted],Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at [redacted] Upon review of your policy, I do see that you placed a claim for your dryer and that the service provider explained to us that the failure was due to a heating element that went bad and the heat sensor as well needed to be replaced this was a result from the lint buildup that was not cleaned. Per our policy, CHW doesn’t cover failures that are a result of a lack of proper maintenance. We also see that you have cancelled your policy with us and we would not be able to assist you on this non-covered claim. We do regret the frustration with this claim however; CHW is in full compliance with the terms and conditions of our policy.Best regards,CHW

Review: I filed a claim with Choice Home Warranty (Phone: [redacted]) on November 21st on the sound that my furnace was making. They assigned this problem to an HVAC company called Homeland Heating & Air Conditioning here from Metro Atlanta (Phone: [redacted]) who came and said that the furnace blower motor is not good and he was going to come back and replace it. Until the technician came, at least the furnace was working though was noisy but since his visit, the furnace has not been working. The insurance company as usual said that it is due to improper maintenance which is not true because there was not dust or anything. Anyway after arguing fro a long time, they agreed to pay Homeland only a portion of the total cost (myself $45+$166 and the Insurance Co. $166). It has been 10 days that we did not have the heat on the main floor. I have been making call since then with both Choice Home Warrant and Homeland Heating & A/C and every time, they have been telling that they are waiting for the motor to come and as soon as it arrives, they will give us a call. I called up 'Trane' parts dealer in Kennesaw and learned that they have 5 of this part with them. Since Kennesaw is only a few miles from Homeland's office, I suggested them if they could buy it from there. But they would not respond to that suggestion. I was told that they are sourcing it from Out of State and they have no idea when it will arrive. My daughter who is doing University in St. Louis visited us during Thanksgiving break and she got sick with severe cough and cold and flew back yesterday. She is still sick and she said that she is unable to study for the Final exams of this semester due to being unwell. My wife also fell sick. We had to cancel our Thanksgiving dinner that we were hosting due to the cold environment in the house. Inspite of all these these two companies are not taking any action to get this work done timely and we are still in cold and concerned about my two boys. Please help me.Desired Settlement: Replace the part (Trane Blower Motor) and get the furnace back into operation asap, sourcing the part locally from Kennesaw dealer of Trane.

Business

Response:

Dear [redacted]:Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php. Upon review of this claim, it was a non-covered claim due to a lack of proper routine maintenance per the manufactures specifications. As a goodwill gesture, CHW offered to provide you with half of the cost of the repair. We do have specific companies that we purchase the parts from for a wholesale price. We do not know when a part will be coming and we will continue to keep you posted.Also, please note that our policy states that CHW is not an insurance company. We do not want anyone to be confused and think for any reason that we are. It is stated in Section A. Coverage #3.We do see that the second tech that came out, did fix the unit and if you have any further issues, please contact us.We do regret your frustration with this claim however CHW is in full compliance with our terms and conditions of our policy.Best regards,CHW

Review: We purchased home warranty coverage with Choice Home Warranty, and the technical nature of the exclusions within contract are out right not in the best interest of the customer. The advertisements and what you are told about the coverage at the time in which you sign up over the phone in our case is totally different than what you receive in writing. We had our hot water heater go out in September of 2015, and they sent a contracted technician out and he determined that the tank had developed a hole and the entire unit required replacement. Customer service was contacted to get approval to replace it and they denied it stating "they don't cover the take assembly" only the internal valves etc. I told them this was not what I signed up for, and they only made a jester to pay $250 towards almost $1500 replacement cost.Desired Settlement: We would like to be reimbursed the full amount of the out of pocket expense and for a review of the companies very deceptive telephone sales vs written contracts. I have never as a retired disable veteran been so taken aback by a companies actions. I still work for the department of defense and there is no way shape or form recommend or provide any positive customer satisfaction given my experience with this company.

Business

Response:

Dear [redacted],Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php.Upon review of your claim, we do see that you placed a claim for your hot water heater and under the exclusions of our policy; this would not be a covered claim due to CHW not covering the actual tank.We do see that you have cancelled the policy and did receive a refund based upon our Section L. in the policy. We regret your frustration with this claim however; CHW is in full compliance with the terms and conditions of our policy.We urge all customers’ to review the policy within the 30 day grace period that is provided before the policy begins. You have this time to ensure that all units are in proper working order as well as to cancel for a full refund within this time period. Best regards,CHW

Review: On 12-1-15 my oil heater stop working, I have home warranty account from choice home warranty, so I call,1st they had a technician come over and he told me I didn't have any oil,well I know that wasn't the case b/c I have an oil contact, so I call CHW Back and they told what there technice said, so I call my oil company they came out and diagnosed a Crack heat exchange, so I fax over there diagnosis, so choice , sent the same ([redacted] ) same tech this time he said I hade a clog oil line which is not cover,I told CHW I don't agree with there finding, so they told to get another opinion, so I called [redacted], In less then 5 minutes he told me I had a creak heat exchange, put the [redacted] tech on the phone with CHW,He told them my family is lucky to be alive,after he hung up ,CHW call me and told me they won't cover the heater b/c I didn't maintain it!?how is a 30yrs old heater not maintain?but they take my money ever month.Desired Settlement: I would like what they promise, if they can't fix it they replace it or give me the fund to replace it .

Business

Response:

Dear [redacted],Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at [redacted].Upon review of your claim, we do see that the technician that was dispatched did mis-diagnose the system. CHW has taken actions against that specific technician; their company will ensure that they do not send that specific technician out to any of our customers again. Per our policy, Section F. #19 does state that CHW is not responsible for the technician’s negligence. We did receive the diagnosis that you had provided from your technician, [redacted] and the pictures of the unit. The pictures and the technician confirmed that the unit had failed due to rust and corrosion. CHW does promise to either repair or replace units providing the failures are not part of the excluded portion of our policy. All units must be properly maintained per the manufactures specifications and the failure cannot be due to rust or corrosion. Per the policy, Section F. Limitations of Liability #12 states that we do not cover for a lack of proper routine maintenance. The records that you sent to us do not show that the levels were check on the unit that the technician checked. It did not show the serial number or model of the unit that was being checked. A normal [redacted] maintenance was not completed for this unit and the failure being rust or corrosion is not a covered claim, per section F. Limitations of Liability #1, which states that CHW does not cover for failures due to rust or corrosion. The pictures that were sent to us clearly show that the heat exchanger was rusted and that caused it to crack.CHW does abide by the terms and conditions of the policy. We would be happy to cover the claim if the failures were within the guidelines of the policy unfortunately, this failure was not. If you would like to cancel your policy, as you had stated you wanted a refund. Please see Section L. Cancellations of the policy. You chose to be a monthly policy holder and therefore you pay for the policy each month. We have provided you our services for those months and there would not be a refund. If you chose to cancel you would not owe anything as we normally would charge a $50 administrative fee but you would not receive a refund,We do see that CHW has assisted you in prior claims that you have had and we do look forward to assisting you with future claims.Sincerely,CHW

Review: This company warrantees household systems and finds any reason to not cover a problem no matter how erroneous or ridiculous it is. I have already had 2 legitimate claims filed that were rejected for illegitimate reasons. This is not a reputable or honest company to deal with and when you try to cancel they hit you with charges and anything they have already paid out. If you decide to not cancel, they tell you "too late" and cancel you anyway. They are dishonest and should not be allowed to be in business.Desired Settlement: They should authorize the repair of the heat pump which failed due to age (27 years old).

Business

Response:

Dear [redacted],Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at [redacted].Upon review of your claim for your heating system, it was found that the unit stopped working due to a lack of proper routine maintenance. The technician advised us that the coils were dirty, clogged and unit was on a pad that was full of dirt and debris on the bottom. The compressor stopped due to an overload. Per our policy, Section F. Limitations of Liability #12 states that CHW is not responsible for repairs related to a lack of proper routine maintenance specified by the manufacture.We do see that you had spoken to the head of customer service and they did offer to provide you with a full refund of the policy, since you disagreed with the outcome and hence the policy.We do regret your frustration however; CHW is in full compliance with the terms and conditions of the policy.Sincerely,CHW

Going with Choice Warranty is one of the best decisions. Right after I entered the warranty with them, few issues cropped up and I was worried if CHW would cover since I was only few days onto the contract. To my surprise, they responded and took care of all the issues on time.
Thanks CHW

I have had very positive service from Choice Home Warranty every time I have needed to use their services.

I called for help with my leaky kitchen sink. I was greeted with a positive attitude from the rep I spoke with & I received an immediate response from customer service & the company chosen to represent CHOICE. The plumber responded within 15 minutes, arrived 10 minutes late for appt the next day(acceptable) & took care of the problem. This is my first claim with CHOICE & I am happy that the reviews I read did not determine the response/assistance that I received from them.

Beware of CHOICE Home warranty!
RIP OFF Company of Thieves, Deceptive Crooks!
I had Choice Home warranty for eight months. Today I am cancelling the service losing my $ 470 for nothing. I would give them a minus review. I have called for two items both of them they refused stating exclusions and lack of maintenance. Please save your money and take a company that is registered with Revdex.com, do not sign up with this company. You will be disappointed and wasting the money. I was deceived by the false ratings of this company, stay away from the thieves. These are deceptive crooks who do not know what is meant by customer service. Basically, we have serviced our air conditioner per their specifications and when I had a problem, they refused to repair it. NEVER sign up with this company. If anyone willing to go forward for a class action law suit for these rip off cheaters I am willing to join. Rip off crooks! Beware of this one. Do not believe the sales promises. Look at Revdex.com review this company has 1085 complaints with zero positive reviews.