Choice Home Warranty

I am rejecting this response because:It does not make restitution for the money I paid them with regarding to expected services. This is a fraudulent company. Check "Choice Home Warranty is a Ripoff" on facebook, with countless messages from vedors and scammed customers

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home
Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php We regret your frustration with the outcome in regards to claim # 5***, for your dishwasher Our records show that your check was sent out on 12/19/to *** *** *** *** *** ** *** The details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home
Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php We regret your frustration with the outcome in regards to claim # ***, for your washing machine CHW authorized $to be sent out to you towards this claim You were advised that the account must remain active for the check to be sent out However, your account was in past due status because November payment due on the 18th was not paid Our records indicate that the payment was made on 12/3/and your account is now active The check authorized by CHW will be going out to you.The details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW

Dear Consumer, although this is not a covered claim in which CHW is obligated to pay CHW is willing as a gesture of good faith to offer you a full refund of $ You purchased the policy for $monthly and the account was active for four months. CHW refunded one month’s payment of $on 11/14/14, the remainder of your refund is $101.25. Please be so kind as to affirm acceptance and we will be happy to issue a check to your attention and consider the matter resolved

We first would like to apologize for the frustration you have encountered with this claim The information that was provided by the service provider stated that your unit had a line restriction and leaking Freon This kind of failure is excluded from CHW policy coverage However, if you believe that the assigned service provider damaged your unit in anyway, they are held responsible You will need to contact the technician directly Per CHW policy, we care not responsible for damages caused a technician FLIMITATIONS OF LIBITYYou agree that We are not liable for the negligence or other conduct of the Service Provider, nor are We an insurer of Service Provider’s performanceYou also agree that We are not liable for consequential, incidental, indirect, secondary, or punitive damagesYou expressly waive the right to all such damagesYour sole remedy under this agreement is recovery of the cost of the required repair or replacement, whichever is lessYou agree that, in no event, will Our liability exceed $per contract item for access, diagnosis and repair or replacement.The details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home
Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at *** We regret your frustration with the outcome in regards to claim # ***, for your Heating system Upon diagnosis, the service provider assigned advised CHW that your unit failed due to lack of maintenance The technician pointed out that the filter as well as the coil was dirty A second opinion diagnosis was submitted to CHW to review The information that was provided by that technician also stated that the unit was not well maintained Unfortunately, CHW does not cover failure that are due to lack of maintenance Please see below:FLIMITATIONS OF LIABILITYWe are not responsible for the repair of any cosmetic defects or performance of routine maintenanceWe are not liable for or routine maintenanceWe will not pay for repairs or failures that result from the Contract holder’s failure to perform or routine maintenanceFor example, You are responsible for providing maintenance and cleaning pursuant to manufacturers’ specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacement.The details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW

We apologize for the frustration you have encounter with this claim We understand that your unit has not been repaired as of yet, but unfortunately, the secondary failure on your unit is not covered under CHW policy The service provider advised CHW that the baking element failure has caused the timer on the unit to short outCHW policy does not cover repairs that are due to secondary damage; however, CHW did authorize the replacement of the heating element as it is a covered repaired under CHW policy.The details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW

*** *** *Your policy started with us on 12/16/you placed your claim days later on 12/25/and then canceled it as well I would be happy to assist you and give you a refund of what you paid to CHW for your policy plus the service call fee that you had paid the Service provider The provider no longer works with CHW , you can certainly call them to further assist you MS Master Service at ###-###-####Please let me know and I will email you the paperwork

I am rejecting this response because:The air conditioner worked fine when the contract became effective in November We have replaced filters, which is the only maintenance required of us since we purchased the home in October "Premature failure" is not listed as an exclusion in the contract, and in fact, Choice advertises that they insure appliances "no matter how old." The air conditioner company that Choice sent to our house told us that compressors in AZ have an average life expectancy of 10-years, and since ours is years old, that should not be considered premature failureWe believe that the air conditioner is covered under the contract

Dear *** ***,Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php In regards to your claim for your dishwasher, I do see that we offered you a buyout for the unit in the amount of $on 2/23/ Authorization was placed the following day and it does take business days for that transaction to go through Please note business days from 2/24/is 4/6/ Due to the fact that checks are mailed out only on Friday's, your check will be mailed out today 4/10/I am sorry but this is a computer generated system and it is not something that we can control We thank you for your patience and look forward to helping you in future claims.All the best,CHW

*** *** ***Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very
seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php Upon review of your claim for your Plumbing System that was placed on 4/2/15, we had *** ** *** Service Provider come to your home and diagnosis the unit He advised CHW that the “PRESSURE REGULATOR VALVE TO MAIN WATER LINE WAS LEAKING.” Per his diagnosis, CHW referred to our policy and advised you that this is an exclusion to the agreement Please see Section DCoverage#PLUMBING SYSTEM/STOPPAGEEXCLUDED: “… Pressure regulators …”After we explained the diagnosis and the non-covered claim, you were advised that you are not bound by our technician’s diagnosis; you can have a second opinion at your own cost If your technician’s diagnosis were to have been different; CHW would review the claim again Also, we do offer reimbursement options; where you the customer choose to use your own technician, you would be responsible to have the provider call CHW before any work is performed and get prior approval If approval is given, CHW would then reimburse you at the rate that your service provider and they discussed.The details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused.Sincerely yours,

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home
Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php We regret your frustration with the outcome in regards to claim #***, for your refrigerator Upon diagnosis, the service provider stated that your unit’s compressor has failed due to weak valves The service provider stated that this type of failure develops over time and cannot have happened within the lifetime of your policy Per CHW policy, pre-existing failure are not covered.Please see sections below:ACOVERAGEAre in place and in proper working order on the effective date of this home warranty contractThis contract does not cover any known or unknown pre-existing conditionsIt is understood that We are NOT A SERVICE PROVIDER and is not itself undertaking to repair or replace any such systems or componentsThis contract covers single-family homes (including manufactured homes), new construction homes, condominiums, townhomes, and mobile homes under 5,square feet, unless an alternative dwelling type (i.eabove 5,square feet or multi-unit home) is applied, and appropriate fee is paidCoverage is for occupied, owned or rented residential property, not commercial property or residences used as businesses, including, but not limited to, day care centers, fraternity/sorority houses, and nursing/care homesThis contract describes the basic coverage and options availableCoverage is subject to limitations and conditions specified in this contractPlease read your contract carefullyNOTE: This is not a contract of insurance, residential service, warranty, extended warranty, or implied warranty.FLIMITATIONS OF LIABILITYThe following are not included during the contract term; (i) malfunction or improper operation due to rust or corrosion of all systems and appliances, (ii) collapsed ductwork, (iii) known or unknown pre-existing conditionsWe will not pay for the repairs or replacement of any covered systems or appliances if they are inoperable as a result of known or unknown pre-existing conditions, deficiencies and/or defects.As you were not satisfied with the resolution of this claim and did not agree with CHW policy, we offered to provide you with a full refund of your policy However, you declined The details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home
Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at *** We regret your frustration with the outcome in regards to claim #***, for your dishwasher CHW tries to assign the first available technician to provide the first available appointment However, CHW does not control the technician’s scheduling as CHW does not know the availability for neither the service provider nor the customer Our records indicate that this claim has been approved, CHW as authorized $to repair your unit We apologize for any inconvenience this has caused you and have applied one free service fee to your account for future use.The details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home
Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at *** * We regret your frustration with the outcome in regards to claim #***, for your Air conditioning system CHW tries to assign the first available service provider to help our customers get the first available appointment However, CHW does not control scheduling as we don’t know the availability of neither for the service provider nor the customer Upon review of the invoice received, repairs to your system we done without prior approval Unfortunately, per CHW policy, repairs done without prior approval are not covered.Please see section below:CSERVICE CALLSWe has the sole and absolute right to select the Service Provider to perform the service; and We will not reimburse for services performed without prior approval.The details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php Upon review of your policy we see that you had placed a claim for your AC unit once on 11/06/claim number *** and again on 3/2/for claim number ***We regret your frustration with the outcome in regards to the second claim #*** for your stoveWe did send out one of our preferred technicians *** *** *** to diagnosis the unit Upon his diagnosis we were told that there was no mechanical failure Per our policy, we only cover mechanical failures Being we had no reason to believe anything different, we offered you to have a technician of your own to diagnosis the issue If your technician had a different diagnosis, we would have placed it into review We would not have known any other diagnosis unless this was doneAgain, we had no reason to believe anything differently than what was reported to us so we had no reason to send out a different technician. Per our policyFLIMITATIONS OF LIABILITYWe reserve the right to obtain a second opinion at Our expenseAgain, we did not see any reason to question the diagnosis therefore we offered for you to gather your own from a licensed technician. We are very sorry that you chose to cancel your policy with us Unfortunately, with the policy being closed; we would not be able to assist you with this claim.The details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused Best regards,CHW

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home
Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php .Upon review of your policy, on 3/7/we advised you that your policy was past due, you advised us that you would not bring the account up to terms We then received a call from you stating that you would like to cancel your policy on 3/25/and we had done so Also, we do see that you had placed a claim with us on 02/01/for your heating system an unfortunately, this was a non-covered claim due to the fact that the service provider explained to us that your unit had severe signs of corrosion that had created a hole in the condensing coil This hole had created a major leak The unit had failed due to rust and corrosion; a lack of proper maintenance Per our policy, rust and corrosion are not covered itemsAll customers must properly maintain their unit to manufacture specifications. Please see section FLIMITATIONS OF LIABILITY We are not liable for or routine maintenanceWe will not pay for repairs or failures that result from the Contract holder’s failure to perform or routine maintenanceFor example, You are responsible for providing maintenance and cleaning pursuant to manufacturers’ specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacement.CHW did offer you a goodwill gesture of $We are very sorry, since you chose to cancel the policy with us; we are unable to send out a goodwill gesture for a claim that is not covered.The details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused Best regards,CHW

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home
Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php We regret your frustration with the outcome in regards to claim # ***, for your heating system Upon diagnosis the service provider stated that due to improper install of the air ducts, the heat exchanger over heated and cracked The technician stated that the air ducts installed are too small for the system, not allowing enough air into the system This has caused the exchanger to overheat and crackPer CHW policy, failures that are due to improper install are not covered under the policy. All CHW service providers are required to be licensed in order to be able to work with CHWHowever, if you do not believe this technician’s diagnose, you have the right to get your own technician for a second opinion and send us their diagnosis for further review.Please see below section:We are not responsible for repairs related to inadequacy, lack of capacity, improper installation, mismatched systems, oversized systems, undersized systems, previous repair or designThe details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW

Our mission at Choice Home Warranty is to provide
property owners with peace of mind by offering a high quality, easy and
affordable way to protect their most valuable
asset. We are committed to providing a positive
customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty
service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at
purchase. It may also be found on our
web site at *** .
We regret your frustration with the outcome in regards
to claim #***, for your microwave.
Upon diagnosis, the service provider stated that the control panel
failed due to grease buildup. Per CHW
policy, failures that are due to lack of maintenance are not covered. Unfortunately, this is also not a wear
and tear failure of your system, which is also not covered under the warranty
Please see below:
ACOVERAGE
Become inoperative due
to wear and tear; and
FLIMITATION OF LIABITY
We are not responsible
for the repair of any cosmetic defects or performance of routine maintenance
We are not liable for
repair of conditions caused by chemical or sedimentary build up, rust or
corrosion, mildew, mold, misuse or abuse, failure to clean or maintain as
specified by the equipment manufacturer, missing parts, structural changes,
fire, freezing, electrical failure or surge, water damage, lightening, mud,
earthquake, soil movement, soil settlement, settling of home, storms,
accidents, pest damage, acts of God, or failure due to excessive or inadequate
water pressure
The details of your situation are not representative of
the CHW customer experience.
Please accept our apology for any trouble or inconvenience this has
caused. We appreciate the feedback as it
gives us the opportunity to improve our services
Best regards,
CHW

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home
Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at *** We regret your frustration with the outcome in regards to claim # ***, for your Heating system Upon diagnosis, the service provider stated that your unit’s coil is leaking due to physical damage and is not a wear and tear failure Unfortunately, Per CHW policy, failures that are not caused by tear and tear are not covered.Please see section below:ACOVERAGEBecome inoperative due to wear and tear;The details of your situation are not representative of the CHW customer experience Please accept our apology for any trouble or inconvenience this has caused We appreciate the feedback as it gives us the opportunity to improve our services.Best regards,CHW