Christians in Unity

Initial Business Response / [redacted] (1000, 14, 2016/03/07) */ Purchase was made on 12/7/2015, members came in the next day with questions and were downgraded and $was refundedThe rescission period is clearly defined in members contracts and options are given on how to cancel contractMembers must sign that they fully understand conditions of contractMembers didn't call until Jan 20, and express an interest in cancelling contractThey have never notified us and have never returned any membership kits, like they are instructed to do in their contract Missouri Law allows them a day right of recessionThe Dearths did not exercise In our follow up calls to them, in trying to help, they have not given us any reason for wanting to cancel except that they changed their mind Forever Grand and Travel to Go stands ready to help them with their travel and to relieve them of their Timeshare which was very important to them at the time of purchase We have, and continue to fulfill, all areas of the membership If there is an area that we have failed to live up to our commitment, I would like for the members to point it out, as of now we have not heard one The company that does their fulfillment is [redacted] , a year old company with an A+ Revdex.com Rating We feel this is simply a case of buyers remorse and does not merit cancellationUnless you have further questions we consider this matter closed [redacted] Project Director Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) UNTRUTH x #1Forever Grand claimed"we never notified them" ANSWER: sure we did, Jan18,20,by phone AND eamils on Janand Feb 1.Very hard to get in touch with and emails never even returned[redacted] Price told me he didn't see themThat's strange for a business to not check email more efficiently not to mention returning phone calls also! #Forever Grand said "buyers have not given any reason for wanting to cancel except that we changed our mind" ANSWER: sure we did give reasons!! We were told incorrect information about the time share relief processWe were led to believe that we would recieve a substantial monetary return after being relieved of that time shareWe were told that it was a money back guarantee which it is NOT!!I found this out on my own when reading the contract from [redacted] consultants [redacted] from Forever Grand said he"did NOT even realize that all money was not returned"How can Forever Grand promote this UNTRUTH!?? The process of unloading a time share was portrayed as being more simple than it actually isOur salesman was very deceptive and misleading #Forever Grand states if they"Failed to live up to their commitment, I would like for the members to point it out" ANSWER:YES they did FAIL!!! If ForeverGrand stands by their website claim of INTEGRITY then they did truly fall short in this circumstance I am requesting a follow up phone call from [redacted] since he is the person responding to my disputeHe has my number Final Business Response / [redacted] (4000, 23, 2016/03/29) */ Membership cancellation is clearly spelled out in our contracts and gone over with member in the closing processIt states you must cancel in writing or in person and return all materialsNone of this has happened We are open days a week and have a staff that answers the phone and we do return calls Purchase was made on 12/07/and first indication of any issues was on 1/20/2016, very much out of rescission #About the money back guarantee! We use a third party for helping people out of their timeshare, and they do guarantee that will happenThey put it in writing, and on their websiteWe have used this company for many years and have had no issues with themAs far as them getting money back from the cancellation of their timeshare is a 50/propositionSome people get back all their money and others partial and some none but all get their contracts cancelledThe difference between them is each circumstance involved in their cancellationThe new members are told this in detail by our salespeople and our quality assurance officers, in detail, at time of closing The members came back into our office within a day of purchase and we went over everything again with them, even downgraded them by $and they were happyIf they had issues with the timeshare relief company they could have cancelled on the spot with no issues Once again I submit that if they had really had issues they would have issued a cancellation letter and returned materials and this could have been resolvedHowever changing our mind a month and a half later and never writing a letter or returning any materials and requesting a full refund is just plain buyers remorse We stand by our decisions in this case I would be happy to send you a copy of materials signed by the members and all their initials showing they understand everything concerned

Initial Business Response / [redacted] (1000, 10, 2017/02/05) */ Mr& MrsM [redacted] toured with Forever Grand Vacations on 7/15/and decided to buy a membership with Travel to Go with Reservable weeks, Unlimited Hot weeks, and access to put family members on their plan to use as well During contracting there are several specific items that we are required to go over with membersIn MrM***'s complaint he stated that he would have "incredible savings on airfare and condo use"One of those specific items contracting is required to go over is about airfare, and how there is no discounts on airfare since those prices are regulated with that industry and we have no control over any specific discountsCondos and cruises are going to be where members are going to see their greatest savingsThis is even called out on their Understanding and Acknowledgement from that Mr & Mrs both initialed and signed off onFor example condo savings could be up to 50% off and cruises slightly moreIn those "Hot weeks" that the M***'s have unlimited use of, those start out at $a week! That's only $a night in a condoYou can't even get a hotel for that price MrM [redacted] did get a quote on 8/5/for a [redacted] trip, customer service call him twice to see if he was going to book that trip and explained that the price is increasing the longer he waitsHe never called them back so they canceled his quoteMrM [redacted] then renewed his program for the next two years at $for each yearIf the M***'s were not happy with their program and or pricing why did they renew their membership As of this writing Mror MrsM [redacted] has never called into Forever Grand Vacations to tell us they were not happyD***, the General Manager called and spoke with Mr& MrsM [redacted] on 1/23/They addressed their concerns with the program, D [redacted] kept getting interrupted by the M***'s on the phone, they kept insisting of a refundD [redacted] asked them if they were having issues or were dissatisfied with their membership why did it take years to complain, there was no answer We would be happy to compare pricing with Mr.M [redacted] if they think they can get a better dealA lot of times "public pricing" does NOT include taxes, fees etc and will increase the price when you book.All comparisons need to be "apples to apples" for price comparisons and we'd need to see that D [redacted] offered an outside brokerage to help the M***'s to sell their membershipThat name and phone number was give to the M***'s for them to callWe invite the M***'s to call said brokerage to assist them in selling the membershipWe invite the M***'s to call us so we can do some comparisons for them and show them how best to use their program, but we have given the means of selling the membership on their own through said broker Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) As far as initialing air fare yes I was told ablout the taxes and changes but I was also told that whatever the air fares and taxes were they would still be anywhere from to 75% cheaper than anywhere else! Also they told me the hotel rooms and condos would be cheaper by a vast discount! Totally misleading the sales people were! As far as keeping the con job going on by paying membership fees for subsequent years I was hoping that I would get discounts that I was promised before I was conned into this venture! As to why I never called back on the [redacted] quote was I got it much cheaper elsewhere in addition to other travel plans for later vacations! Furthermore, as to their pushing me off to a "brokerage" to sell my membership, they wanted me to invest at that time another $499.95! Like I said in my opinion they are crooks and well planned and versed in their sales presentation! They say one thing but when you go to use it they have all kinds of excuses as to why not get discounts as promise! Like I said previously all I want is my monies back which is over $They told me that the same membership that I have is worth $8900.00! So what's the problem of them to just give me back my money! They can buy it back if that's what they do choose for $and turn around and sell it for $In essence, I tried to talk with someone in their company before at "Travel to Go" and they said that I own it now and there was nothing they could do about it! But the more I thought about it the more I decided to finally to start to do something about it! It's simple! Just refund my money! I have NEVERAnd was NEVER able to use the services! There is suppose to be a service for a service! Well I have my service of $and they NEVER put up the service of providing me and my wife discounted travel prices for air fare and hotel accommodation! They have usurped my money with no return! Final Business Response / [redacted] (4000, 14, 2017/02/23) */ We have tried times to reach out to MrM [redacted] with an offer of a customer service refund of $399.00, but we have been unable to speak to himWe have not received any calls back to us I do want to address addition things that MrM [redacted] spoke in his latest responseIn our presentation it states that there are no discounts on airfare due to the deregulation of the prices by the industryThere would be no way that a sales person would tell him he'd get 50-75% off airfare, because there is no such thingAs far as him paying his annual dues of $each year, this is to keep his membership active and usable each yearIf MrM [redacted] was not happy with his membership that he bought nearly years ago, he was not obligated to "renew" his membership each year by paying his annual dues MrM [redacted] stated that he spoke to someone "in their company Travel to Go"Travel to Go is not part of our company, Forever Grand Vacations, Travel to Go is the fulfillment company, they are the ones that do his bookings and give him the great deals on his travelForever Grand Vacations was the sales center for themThe membership is a lifetime membership, members have the option of selling, willing or transferring their membership out of their name at anytime that they are "done using it", as stated in #of the Acknowledgement of Benefits and Services agreementIt does not state the sales center will buy it back, to resell it like MrM [redacted] states If MrM [redacted] would like to take us up on our offer of a customer service refund, all he needs to do is contact usWe consider this complaint closed Final Consumer Response / [redacted] (4200, 16, 2017/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) A mr Danny ( did not leave last name) called on Tuesday Feb and left a message to return call at (417) 334-which I called on wed the of feb and recording said they were not open! So I called back yesterday the 23rd of feb and the recording said to call extension which Mr Danny did not leave! Also the recording indicated to look up the last name of person as to leave a message then again he did not leave last name so I left a message on a lady machine named Melissa that I called! I have not been TRIED to be in contact three times by these people! Only once which was Tuesday! However some from Florida called last night trying to get me to RENEW MY MEMBERSHIP! And Yes their sales person said the things I said they said at closing! I guess I should have not trusted their promises of how things worked! Since they ARE and WERENot accurate! I would have never bought this membership in the first place if they had not lied to me! I'm not stupid even though I was played a fool by these people! I do research before I go on vacations to get the cheapest price possible! My regret is not doing more research on these CROOKS before I purchased the membership into nothing more than a CON JOB!

Initial Business Response / [redacted] (1000, 5, 2016/08/02) */ Members are stating they were deceived into purchasing our travel club and state they were promised to get all their money back from the time share and that there was no guarantee that the timeshare would be liquidated Members came to us on May 25th, with an interest in liquidating their timeshare but still wanted to travel and were looking for an alternative method to do so After reviewing our product and our ability to assist in liquidating the timeshare members entered into an agreement to become licensed members of RSI Vacations and we referred them to TRC for the liquidation of their timeshare Issue number 1: No guarantee that timeshare would be liquidated I have included a copy of the written guarantee for your review Issue number 2: Were promised they would get back all the money they spent on the timeshare We have never made such a promise nor is it reasonable to consider this could be possibleWe have a process established where a verification office goes over all closing documents in detail after the new members have finished with the sales personThis eliminates confusion and misunderstandings I have included documents that are gone over, in detail, at the closing and all copies are given to member to take with them at that time If you will refer to page of the attached documents, 2nd paragraph, you will see where it states that "every medium possible in order to receive a cancellation of your contract and/or refund" The documents we review with the members goes over every step of the process that the liquidation entails so there should be no confusion at all Forever Grand Vacations is the oldest travel club in Branson and maintains an A+ rating with the Revdex.com by doing the right thing in the course of our business I also mention that it has been months since members contracted with us and as of this date we have not had a single call, notice of intent to cancel or any other communication except this complaint with the Revdex.com We feel this is purely a case of remorse and lacks any merit to consider a refund I have documents to attach but no option to attach on this screen Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) A letter detailing our grievances with Forever Grand Vacations was mailed to them at their address by FedX on June 6, This letter was notarized and dated on that same dayI have records of this notarized letter and mailing fees Mr Billy Moore knew from the moment we sat down that we had no interest in their travel plan or in buying any such plan from themHe outright lied to us regarding what we were to do with the existing timeshare, telling us in no uncertain terms that we should stop our maintenance fees immediately This response from FGV is wholly as to our timely responseWe had the death of our brother on Saturday, May 28, 2016, and soon after I filed a complaint against the charge on my credit cardWe waited to see if the charge card would be reimbursed, but it was not, and FGV never responded to my latterWe seek the refund from FGV and will continue to take all recourse available to us to let others know of their uncircumspect business dealings through the MO Secretary of State office if need be, Final Consumer Response / [redacted] (4200, 12, 2016/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Forever Grand Vacations promised my sister and me that by signing their contract/lease, we would get ALL our money back from our previously purchased timeshare! This promise was totally as we learned by reading the contract from the Timeshare Relief, Incthat we received well after the three day period during which we could cancel our agreement with FGVThey lied to us! We wanted only one thing: to get out of our timeshareBilly Moore used his "Christian" affiliation to make us think he was a truthful personHe is a con man and liar, and he will pay for this action at some point! But listen now, anytime a business connives this way, it will destroy the confidence in the whole Branson areaWe will never utilize the Forever Grand Vacation lease because it is full of "red herrings" (lies)! We are Seniot citizens, ages and 75, and we will never give a good report about timeshares or related companies againWe will not be satisfied with this until they refund our money for this travesty of a business in Branson! I will send a copy of the notarized letter of June 6, to Revdex.com that we sent to FGV by FedXThat will verify my timely complaint and communication with themI will connect State authorities next if they do not satisfy this complaint! Final Business Response / [redacted] (4000, 10, 2016/08/03) */ The statement that members had no intentions of buying anything, and had no interest in our Travel Club is confusing to me Usually when one signs all the agreements at closing and fills out all the applications to liquidate their timeshare, then produces a credit card to pay for it! Seems like an intent to purchase, and a strong motivation to liquidate their timeshare As far as the communications with usMaybe the member is referring to a correspondence she had with the credit card company, but there has been no contact with Forever Grand Vacations The rescission period on this transaction is clearly defined by Missouri Law and this is way outside of that timeframe

Initial Business Response / [redacted] (1000, 5, 2016/05/28) */ Contact Name and Title: [redacted] Pro Dir Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fgvbranson.com Ms and Ms did tour our business on May 12th and became members at that timeMembers state a few things we would like to address item by item 1) we were required to take a tour 1A) members came to us through a marketing company, never any requirements or gifting from FGV 2)members say were given information on travel discounts 2A) All discounts quoted from us are live inventory available for any member to bookAll of this is shown to members during their tourFGV has been in business in the Branson area for over years, we see over consumers each year and carry a A+ rating with the Revdex.comWe are genuine with our product and believe in customer service 3) Member says they sent a rescission letter within the hour period and we haven't responded or sent a refund 3) We did receive the letter within the rescission period and naturally a refund is in the processI did notice that member says we never responded to letter but if you notice they wrote the letter on the 16th and filed the Revdex.com complaint on the same dayI think it would be pretty hard for us to know the letter had been sent let alone get a refund to them We do take offense to being called scammers, we have thousands of happy members that enjoy the benefits of low cost travel every day Members entered into a binding contract with FGV and unlike what they claim that we only went over the first two pages is simply not true We have a verification process where a verification officer goes over all documents and requires initials and signaturesWe would be happy to produce any that you would like to see The member also states they returned all the materials given, which is a requirement for a refund, but in fact did not return the main book from their member kitHowever we will not hold up the refund in any case The page that refers to the rescission period and instructions states the refund is within a day periodThe member writhing a rescission letter and filling a Revdex.com case at the same time for non return of funds simply just doesn't make any sense We wish the members would have actually given it a chance to see what they could be enjoying, but we wish them the best in the future If you need any more information from us please don't hesitate to let us know Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) If they want the main book, I will make sure it is returnedThis was an oversight on our partI appreciate their agreement to refund our full amount of $ Thank you

Initial Business Response /* (1000, 9, 2016/07/27) */
Members toured our company on 5/02/They were interested in traveling with our product and wanted out of their Timeshares they owned with French Quarter and Spinnaker resorts in BransonMembers were given a property owners discount because
of the liquidation of their TimesharesThe liquidation takes place through a third party companyDuring the closing everything is covered in detail and documented so there is no confusion as to what is required from all concerned
We would be happy to produce documents from the closing that clearly show members were aware of all elements of the transaction
Members have never called us to discuss any concerns with their purchase and as of this date have not returned calls we have made to them
Seems if members thought we were buying their Timeshare they would have wanted to be paid for them rather than signing documents to have them liquidated with an expense to have that done

Initial Business Response /* (1000, 5, 2017/07/04) */
We were able to speak with MrM*** on 6/3/to discuss his issuesAfter discussions with MrM***, reading a detailed letter which he provided and having a discussion with the sales person mentioned in the letter and complaint, we have
decided that in the name of customer service to cancel MrM***'s contract and refund his $that he put down as a payment
MrM*** should see his refund within daysWe have invited him to call us if he needed anything in the future

Initial Business Response /* (1000, 5, 2017/04/18) */
MrsP*** toured with us on 8/23/and expressed interest in getting out of her *** propertyShe was spoken to about getting out of her timeshare and purchasing a membership that would still allow her to vacationMrsP*** decided to
purchase with us and to go forward with the process of being referred to a 3rd party company to assist her in getting out of her *** property
MrsP*** expressed in her complaint that it would be "over in less than months"On her signed contract with the transfer company it does in fact say that *** properties could take up to days, depending on how quickly the member gets all required forms back to the transfer companyWe at Forever Grand Vacations had no idea until talking with MrsP*** that , that particular transfer company required blank forms to be signedWhen we heard of this from MrsP*** we verified with the transfer company that this was their practice, and we quickly stopped referring to that company
We spoke with MrsP*** on several occasions about her concernsWe spoke with her on 9/7/16, 10/19/16, 12/16/and again on 4/14/On 12/16/16, when we spoke with MrsP*** we told her that we have another company that we would like to put her in contact with since she was skeptical of the otherShe stated that she needed to talk to her husband and would call us backWe had not heard back from her until we received this complaint
On 4/14/we once again reached out to MrsP*** to speak with her again about her concernsMrsP*** agreed to allow us to have the new transfer company to reach out to her personally so that she may ask them questions and determine that she was comfortable using said companyThe transfer company immediately reached out to MrsP***, answered her questions and eased her mindWe got word from the transfer company that MrsP*** was happy with them and they were going to send her out the transfer documents that she needed to fill out
We here at Forever Grand Vacations consider this issue closed, since MrsP*** is happy with the new transfer company that we referred her to
Initial Consumer Rebuttal /* (3000, 8, 2017/04/19) */
*** and *** visited Forever Grand Vacations because the requirement for exiting a time share was that we meet with them according to the Branson Tour company and contacted us by email when they learned of our time share visit to BransonAt and years of age, we had no desire to purchase any vacation packagesOur health issues have kept us from using the *** resorts time share which is why we have been trying for years to get rid of itWe were told by FGV that we had to buy into their program to be eligible to use their 3rd party time share exit resortThe *** *** group did not work out because we refused to sign the blank enforceable agreement formWE are not in a position to evaluation the second group that FGV referred us to and now only want to pay $2,for services we do not need or want from FGV*** *** told us we need to try to use the new exit referral before he can even discuss getting out of FGV contract which we have not paid yetWe did talk to Kasey of Time Share Cures and received a form to complete for them but we can not afford a lawyer or even get to one due to husband medical conditions including a new dx seizure disorder and inability to driveWhat has to happen before this fee of $2,is cancelled for services no longer wanted or rendered??
Final Business Response /* (4000, 10, 2017/04/28) */
Mr & Mrs P*** was sent to FGV through a Branson tour company because they expressed interest in getting out of their timeshare with ***When we found out that there were issues with the transfer company we referred her to, like I said in my previous reply, we referred her to another companyMrs P*** states that she has in fact talked to that company and received the forms to fill out with themMrs P*** is now stating that she can't afford the cost of that transferOriginally Mrs P*** had no issue with the price of the transfer from the initial company, she only had an issue with their documentsHer ultimate goal was to get out of her *** property, and that is what we are trying to do for herWe at FGV have already refunded Mrs P*** the sum of just over $from her initial purchase and have agreed to pay the $difference in transfer price from one company to another
On 12/16/when we initially spoke with Mrs P*** about her issues, we offered her an option for her to liquidate her membership after her timeshare was taken care ofThis offer is still on the table and can be used at anytime with just a simple call to us
If she does not want to utilize the transfer company and keep her timeshare that is entirely up to herWe can contact the transfer company and stop that processShe can still call us to be referred to help liquidate her membershipUpon reading Mrs P***'s latest comment, we feel that Mrs P*** simply has buyer's remorse

Initial Business Response /* (1000, 5, 2016/08/17) */
member purchased on 9/25/and claims they called and tried to cancel on 9/29/that was within the day rescission period
On 9/30/Travel To Go started making attempts to contact new member to give them a welcome aboard call
This call helps the new members navigate the system and shows them how to get the most value from the membershipThere were three attempts to reach members by phone and emailmessages were left for them each time
The members were reached on 10/02/and the welcome aboard call was completed
Member stated she was using the site and had updated her family members so they could use the program as well
Travel To Go records all calls with members and records show that members were happy and using membership on 10/02/2015, However in this complaint they are stating they are calling trying to cancel contract on 9/29/
Member again contacted *** on *** *** *** Looking for reservations in Florida for people starting May 9th
There was another call by member on 7/13/
stating they were not sending in their annual membership fee, stating they could not afford it
If member had wanted to cancel the contract it is clearly stated that they simply need to return all materials, write a simple cancellation note and send to us within the day rescission period and it would have been cancelled
It is oblivious this member is not being honest in the statements being made
Stating you tried to cancel on the 9/29/2015, but you are happy and adding family members on 10/02/is a clear example
Then this complaint is filed months later, is purely a case of buyers remorse and a very weak attempt to place blame on Forever Grand Vacation when we have fulfilled every aspect of the membership
Initial Consumer Rebuttal /* (3000, 7, 2016/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please note in the X-reply from Forever Grand Vacations (FGV) that FGV does NOT flatly deny that we called them in time to cancel the contract on 9/29/But FGV does try to cast doubt that we called on X-based on later calls to Travel to Go(TTG); this weak, and at times false, attempt to provide reasons to deny our refund will be addressed below
As stated in our original complaint, FGV has repeatedly denied keeping any records of phone calls to FGVTherefore, FGV has no basis to deny that we called on X-to cancel the contractWe should have already been released from that contract and our money refunded in total before the middle of October,
The X-XX-XXXX Travel To Go phone call to my wife lasted only minutenot enough time to explain anythingWe have no records of any Travel to Go calls received on 10-02-How can Travel to Go claim that during the XX-call (which was NOT made to us) that we "were happy and using membership?" I don't remember when TTG called my phone number, but I do remember telling TTG that I have no use for TTG, do not call me any more, and we just want our money refunded
My wife researched for complaints against FGV and she found plenty as mentioned in the original complaintSo it was not surprising that we still had heard nothing back from FGVIt appeared to us that we were being "stone-walled" by FGV, just as others have been "stone-walled" by this businessTherefore, we disputed the FGV charge with Discover on 10-15-
My wife did call TTG on X-just to see what TTG would offer for travel to FloridaTTG required that the condo offered must be rented for a full weekThe condo was not near the location we planned to visit, we only needed nights, and the price was higher than what she had already foundTherefore, our call on X-simply reconfirmed to us that TTG offers no real discounts above what anyone can find onlineThis also reminds us of what appears to be fraudulent advertising on the www.forevergrandvacations.com website:
The "complaints" section does not show even one complaint and no complaint could be filed there!!
The "reviews" section only listed POSITIVE reviews!
FGV claims they "have a A+ rating with Revdex.com." But regarding FGV, www.Revdex.com.org/southwestern-missouri notes in bold print: "This business is not Revdex.com accredited."
Based on a letter from TTG informing us that an annual fee was due, my wife called TTG on X-to inform them that we are choosing NOT to pay any annual fee because neither we nor any family members have used any TTG services nor will we use any such services, and we still dispute the X-FGV charges to our credit cardDuring that call, my wife was told by the TTG representative that our account would be placed on "Inactive" statusBut this week we received another invoice #XXXXXX from TTG for $annual dues due ***
By now it should be obvious that we were NOT happy with any services from TTGNONE were ever used because FGV and TTG appear to be using many fraudulent business practices and we did not want to be accused of using services when we were seeking a refund!! But that is exactly what FGV has falsely claimed to both Discover card and to the Revdex.com as the basis to deny a refundWe further assert that we would NOT have signed the FGV contract if we had known that FGV was misrepresenting the services and discounts available through Travel to GoThus the FGV contract is not a valid legal contract because it was obtained in a fraudulent mannerThus we remain intensely dissatisfied with being ripped off by FGV/TTG, and we will only be satisfied with a refund of the $FGV charged to our credit cardWe also question why FGV is being allowed to continue such fraudulent business practices
Final Business Response /* (4000, 13, 2016/09/06) */
RE: Case *** *** ***
I'm sorry that Mr*** doesn't accept our original responseFacts are factsForever Grand Vacations stands by
their original responseI have included documentation to show that Travel to Go keeps detailed records of all calls
Into themAs well as, documentation that the ***'s knew what the cancelation policy was
Fact is If Mr*** followed the 14pt bold face type instructions in his contract on how to cancel, within the
business days, his contract would have been canceledAs per Missouri State Statues, the cancelation policy has to
be shown in 3.4pt BOLD type, and has to be pointed out to the clientsThe ***'s did read and signed off on that
page, fully understanding the cancelation policyThe ***'s had the correct way to cancel they just chose not to do
it the proper way, and now are trying to blame Forever Grand Vacations
The fulfillment company, Travel to Go, also keeps an accurate record of all calls in and out from their concierge
department, they even record all callsThe ***'s stating that no one keeps accurate records Is a statement
On 9/30/15, *** *** did in face receive a call from Travel to Go to do her "welcome aboard call"She stated she
was currently at work, but had already logged into the website and added her family membersThe agent then
tried to teach her a bit about the website and how to use her program to the fullestMrs*** stated that she
couldn't log In at work due to an 'outdated browser'With all this conversation going on between the agent and
Mrs***, I'm sure the call lasted "more than a minute" like Mr*** stated in his complaintDuring the entire call,
NOT once did Mrs*** mention that they were trying to cancel their membershipWhy would she go through the
entire conversation with the agent if she in fact was trying to cancel her membership?
On 10/13/Mr*** called into Travel to Go, wanting to know "How do I get rid of this stupid program?' This is
the FIRST time any mention of wanting to cancel was spokenAlmost a full month after they purchased
Final Consumer Response /* (4200, 15, 2016/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is the factual explanation of WHY we called Forever Grand Vacations (FGV) on 9/29/to cancel the contractWe were busy enjoying the weekend in Branson with a group of friends from Waco, TXthere was no time to look at the Travel to Go (TTG) websiteThen we were travelling all day long on Monday,9/28/15,to go by my brother's home in Wagoner, OK, for a brief visit on our way home to Waco from Branson, MOWe only had one day, 9/29/15, to look at the Travel to Go (TTG) website and look up FGV onlineHere is what we found:
There were only all-inclusive resorts to choose from and the discount was only "up to 15% off." We could find much bigger discounts at many more resorts without using TTG
We could not book individual hotels of our choice as we were promised by FGV
We could not book individual airlines of our choice as promised by FGV
TTG is primarily involved in offering condo rentals, which can only be bought for a full week at a timevery inflexible and impracticalMy wife reviewed the photos of the condo rentals offered; it was her opinion that the condos offered were substandardShe found nothing of value on the TTG websiteit was uselessMy wife could find more savings online without using the TTG websiteShe has worked as a travel agent in the past
Regarding FGV, we were alarmed to find that FGV had a LARGE NUMBER OF COMPLAINTS filed with the Revdex.com (Revdex.com) and with the Attorney General of MissouriThose complaints were almost identical to what we found in through aboveBut on the forevergrandvacations.com website there were NO complaints, no complaint could be entered there, all of the reviews were POSITIVE, and FGV even claimed to have an A+ rating with Revdex.comBut Revdex.com showed FGV to have a D rating at that timeThis is a gross misrepresentation designed to mislead customers
Then we found an article on bransontrilakesnews.com titled "State sues second Branson travel club." The Attorney General of Missouri filed a lawsuit against FGV and TTG in December, From the article: "The companies told the customers that the membership would give them access to large discountsHowever, according to the suit, customers found that they were not able to get discounts advertised and customers had difficulty getting out of their memberships."
Based on our fact finding and that 9/29/was the 3rd business day after signing the contract, we made the call to FGV to request that the contract be cancelled and the FGV charge be refunded to our Discover cardWe knew that we could not possibly return all materials (one packet of info in a fancy box) and a "simple cancellation note" to FGV by the end of that same day, so what should we do? FGV put us off when we called on 9/29/but said that they would call us backWe did not receive the promised return phone call on 9/29/from FGVAs we stated in our original complaint, when we called FGV back on 10/02/15, we were told that FGV had no record of our call on 9/29/15!!! Therefore, FGV refused to refund our $3593, saying that we did not call within the day recission periodIt became obvious that calling FGV back would do no good at allOn 10/14/15, we turned to Discover card to dispute the charge and that charge remains in dispute status with Discover
FGV's claim that we were "using the TTG website" is not trueWe only looked at the TTG website or called TTG to reconfirm that what they offer is higher in cost or unavailable, and that is precisely what we foundWe have never given any access to our family members to use the TTG website, and we have never booked any travel through TTG, nor will weFGV and TTG can clearly see that we have never used or booked anything through the TTG website
We did not receive a call from TTG on 10/02/as FGV claimed in their original 8/17/responseSo any claims by FGV about that call are falseIn the second response from FGV, dated 9/06/16, FGV changed the date of the "welcome aboard call" made by TTG from 10/02/to 9/30/There was one TTG call to my wife's phone on 9/30/at 10:a.mwhile she was workingThe fact that she was at work is enough in itself to explain why she could not talk to TTG for more than one minute, regardless of FGV's repeated claim that TTG had an extended conversation with my wife on that date (and saying that we were lying about the length of the phone call is their evidence that "member is not being honest in the statements being made.") We told the truth about the length of that phone callMy wife also told me that she never said we were happy with FGV or TTG during the 9/30/callA reasonable person could see that my wife might not want to speak at length to TTG because she and I were expecting FGV to return our phone call about cancelling the contract! Strange to us how FGV makes all kinds of claims about calls by TTG but FGV does not keep any records of calls to FGV; hmmm......could it be that FGV is really the one who is not being honest?!
Also, we did not state that "no one keeps accurate records..." We simply stated what FGV repeatedly told us: FGV keeps NO records of any of their incoming callsSince FGV has no records of any incoming calls from their customers, that must be one of their ways of protecting their fraudulent practicesWe also believe that switching between FGV and TTG is a convenient way to confuse and obfuscate the real facts of what happened and is also part of their method to avoid making appropriate refunds
I (Mr***) certainly did call TTG on 10/13/after becoming disgusted with the lack of response from FGV! But TTG provided no help to complete the cancellation of the contract with FGV
We did our best to follow the cancellation policy, but FGV and TTG left us hanging and that type of customer treatment should be punished rather than rewardedWe stand by our statement that we would NOT have signed the FGV contract if we had known that FGV was misrepresenting the services and discounts available through Travel to GoThe fact remains that the FGV contract which we signed is not a valid legal contract because it was obtained in a fraudulent mannerWe continue to expect that FGV will provide a full $refund to our Discover card
Where is the lawsuit from the Missouri Attorney General's office for those of us who FGV/TTG have continued to grossly mislead into making a large expenditure and then stonewall to avoid making refunds since the December, lawsuit??? We have had exactly the same miserable experience with FGV, and it needs to be stoppedA class action lawsuit against FGV and TTG would seem to be highly appropriate and easily winnable with the mountains of evidence that could be produced

On 1/16/we spoke with Mr*** about his issuesPrior to our speaking with Mr*** we reached out to the transfer company that he was referred to, to check on the status of his timeshareAccording to the transfer company they are on the final stretch of transferring it for him
They are waiting on the resort to sign the paperwork and return it to them, and then Mr*** will be out of his timeshareWe relayed this information to Mr***, he was happy to hear that it was almost completeMr*** also spoke of the $renewal fee that he keeps getting contacted about from ***Mr*** expressed he doesn’t wish to renew his membership at this timeI’ve reached out to ***, to express that he does not wish to renew at said timeMr*** should not receive any more calls from them to renewHe may renew at anytime in the future if he wishes by calling *** or *** *** ***We at *** *** *** feel that Mr***’s complaint has been rectified and that he is happyWe consider this complaint closed

Initial Business Response /* (1000, 12, 2015/08/13) */
I have read the complaint sent in by the members and there seems to be main issues
1) There are only pet friendly condo's in the U.S
2) We were told most motels were *** per night
Both *** and Myself have reached out to our
members and sent them a list of condo's that are indeed pet friendlyIn cases where there may not be any we offer pet friendly motels and hotelsAfter we have explained this to them they understand
Hotel pricing varies as to when and where we travelIf its Branson, The *** is realistic, If I'm wanting to go to the Daytona 500, its probably notMain thing here is we save the members up to 70%
I have gone over this program with them and had the Vice President of *** speak to them as well and we feel this issue is resolvedThe members have a better understanding as to how to enjoy their membership and we know of no other issuesWe consider this matter closed
Initial Consumer Rebuttal /* (3000, 14, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business did make an effort to correct the problem but the issue was not solvedCalls were made to our telephone but no message was left so we had no idea who was callingThe main concern was that several statements were made that were untrueWe were told they could get us reduced ticket prices on shows and event nationally, golf discounts and pet friendly condosThere were some available but they were in a few regionsAnother statement was reduced motel rates nationallyThey weren't available
Final Business Response /* (4000, 16, 2015/08/26) */
We are disappointed to hear the members are not completely satisfiedWe have reached out to Mr & Mrs in the hopes of helping them understand their membership and all the ways to enjoy it, saving money along the way
They say their main concerns are statements were made that were not true:
1)No discounts on Hotels,
members do receive discounts on hotels and that is easily seen on the web site and by calling ***
The discounts vary by destination and time of travel
2) No discounts on Tickets and Shows,
When members sign their closing documents it is made clear this is a travel membership, dealing mainly with Condo's, Hotels, and CruisesThat being said we do offer tickets as a service and indeed some are discountedIf the members go to the website they can see Branson Tickets, for example, average 34% discount, there are food discounts and some shows
3) No pet friendly resorts,
we have given the members a list of pet friendly resorts thru out the worldThere are often pet friendly Hotels and Motels where a friendly Condo may not be availSome states and home owner association do not allow pets and we have no control over that
I would also like to point out that when we go over closing documents with the new members we have a special dept that goes over in detail what is included with the membership and has the new members initial that factItem in the closing documents asks if they have been offered and additional discounts and benefits that are not described in this contract and both Mr & Mrs have circled NO and initialed that fact
The rescission time on this contract has well passed *** we feel it is simply a case of buyers remorse and that a refund is not justifiedThat being said we would like to work with the members and help them enjoy the value of their membership

Initial Business Response /* (1000, 9, 2016/12/22) */
We tried several times to reach both MsM*** and her aunt MsK*** so we could discuss the matter at handWe finally were able to talk to MsK*** on 12/12/16, and were able to clear up some uncertainties and misunderstandings on her
partIt took us quite longer to get a hold of MsM*** but we were able to finally speak to her on 12/21/
We had a lengthy conversation addressing all MsM*** issues and were able to assure her that she was not purchasing a timeshare like she stated in her complaintBecause the Pure Points she bought have to be "linked" to a resort, she thought she was buying a deeded property in said resortWe assured her that she was notWe confirmed with MsM*** which properties she still wished to liquidate and once again explained the process of that liquidationWe let her know that a 3rd party liquidation company would be reaching out to her to handle that processShe at our time of speaking thought they already had, which they didWe assured her to trust the process that she will get out of her timeshares that she wished to get out of
We gave her a name and a "personal" contact here at Forever Grand Vacations to contact if she ever needs help or more clarificationShe was happy that we reached out to her to answer her questions
We at Forever Grand Vacations consider this complaint resolved since MsM*** is happy with her decisions and with us reaching out to her

Initial Business Response /* (1000, 5, 2017/01/27) */
On June 20, 2016 Mr. and Mrs. K[redacted], attended a presentation at Forever Grand Vacations and decided to buy a Diamond 10 week membership with us for the price of $2058. The first time Mr. or Mrs. K[redacted] expressed displeasure with their membership...

was on July 26, 2016, a full month after purchasing. Mrs. K[redacted] expresses in her complaint that she was told that all pricing on the website includes taxes and fees. While talking with Mr. K[redacted] on 1/24/17, the General Manager, D[redacted] explained that not everything includes taxes and fees. D[redacted] gave the example that hotels do not include taxes, thus the reason why there is a "book it price" link there, and that condos do include the taxes IF there is no "book it price" link. As stated in the contract, the best discounts are with the cruise and condo benefits. There is more room for discounts on these benefits vs the hotel program with little room to discount.
Mr. K[redacted] stated that they bought the program mainly for hotel usage. D[redacted] explained again to Mr. K[redacted] that condo's are the best savings for lodging vs hotels, as shown in his contract. Mr. K[redacted] also stated that they tried to get out of the contract earlier, but that "they couldn't". As you can see from my statement above, the K[redacted]'s bought on 6/20/16 and tried to cancel on 7/26/16, well out of the right to rescind. In the state of Missouri there is a 3 business day right to cancel your contract. Mr. and Mrs. K[redacted] tried well over a month after they bought.
D[redacted] gave Mr. K[redacted] the option of liquidating his membership. D[redacted] gave him the information for a brokerage that would help them liquidate their membership. Mr. K[redacted] was going to talk to his wife about it. As of this writing we have yet to hear back from them.
Initial Consumer Rebuttal /* (3000, 7, 2017/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, we were ñever contacted by or spoke to a general manager. I requested contact on more than one occasion; so the recounting of the conversation made by the company in their answer, never happened. Another example of dishonesty. As indicated in the complaint,the only person we spoke with was the customer representative. She was kind and seemingly helpful, but finally admitted that no one was going to return the call as it was after the the 3 day cancellation timeframe. We did receive a call after filing the complaint, from someone (id not currently available) who said it was the first he knew we were unhappy and offered to put our contract for sale online. If it sold, and there is no guarantee that it would, it would cost us $399 to sell it. In our opinion, that does not equal liquidation. Our expectation is a refund of the price paid and the $199 renewal. Of course,then the company could resell it at their leisure, not ours. [redacted] A [redacted]
Final Consumer Response /* (4200, 14, 2017/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our concerns remain:
1. Misrepresentation of hotels prices listed on their website as inclusive of state and local taxes, after I very carefully pointed out that the prices were no better than other "deals" on the internet.
2. Failure to even receive the courtesy of a return phone call from management after we voiced out complaints several times to the customer representative.
3. Dishonest response in the company's initial response to this complaint that they did responded to us.
These are unethical business practices and they should be ceased. While I acknowledge that we signed a contract with this company, please tell me when a contract outlines All the ins and outs of any deal? They cannot as they would then be unmanageably exhaustive. We must be able to count on others "words". Our words should be our bond and a handshake should be honorable. We respectfully request that all of the funds paid to this company be refunded. Certainly, while they say they cannot resell our product, I feel they could find a way to do so to resolve this complaint.
Respectfully submitted, [redacted] A. [redacted]
Final Business Response /* (4000, 16, 2017/02/27) */
Forever Grand Vacations stands by previous responses to this complaint. Ms K[redacted] was offered a customer service refund of $399.00, and we will still honor that customer service refund.
We could reiterate everything that we said in previous responses but that would be redundant. We will gladly honor our offer of a refund of $399.00. Ms K[redacted] would need to reach out to us to collect. We at Forever Grand Vacations consider this complaint closed.

Initial Business Response /* (1000, 5, 2016/04/24) */
Contact Name and Title: [redacted] Project Dir.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fgvbranson.com
This membership dates back to 11/24/2012. Member is claiming that no help in reselling his membership and that he tried to...

use it three times without success.
I have reached out to member on 3 occasions concerning this matter without a return phone call.
First and foremost Forever Grand does not engage in the resale of memberships. We do however give our members, that wish to sell, the name of companies who are in that business. We have no record of any calls placed to us by this member and have checked with the other companies we are aware of and they have no listing for them.
[redacted] to ** is an old and established company with more than 70,000 members worldwide, and carries an A+ Revdex.com rating.
Member says he has communicated VIA website. Our website does not have a communication function within it to do so. At this point we are very unclear of whom members is trying to communicate with.
Travel To Go is a separate company from Forever Grand Vacation and is located in San Diego, CA.
All members have the right to sell their membership or transfer it to another and [redacted] does not charge for this service. That being said we don't understand the complaint as having anything to do with Forever Grand. Unless you have further questions we consider this issue closed.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received 1 phone call from Forever Grand Vacations on 4/18/2016 and I missed this call. I received a message and returned a call on 4/26/2016 (I was out of town) and left a message. A return call from Forever Grand has not yet been recieved by me. They did not attempt to contact me three times, just once, and I have call records to prove this.
When I purchased this package from Forever Grand, I was ASSURED that at any time, they could resell my membership (only for the amount originally paid even if they receive more for it in the future - which is acceptable and understandable) through Forever Grand as they are the re-seller. I was also told that this process could take up to six months to complete - also understandable.
I contacted Travel-to-Go who also referred me to Forever Grand to have them resell the membership.
As the retailer, is absurd that they claim not to be able to resell my membership that they sold me to begin with. I would have never purchased this without an "out" option, and I believe that Forever Grand is attempting to "pass [redacted] buck" on something that they clearly can take care of if they chose to.
A satisfactory ending to this scenario is for Forever Grand to honor the original promise of the representative who sold me the package, and resell the package within six months, and provide to me the original purchase price. This is a pretty simple and straightforward request.
Final Consumer Response /* (4200, 12, 2016/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This information provided by Forever Grand is both inaccurate and presumptive.
To begin with, I checked my call records and would be happy to disclose them to the Revdex.com and Forever Grand that would put the call dispute to bed. I did receive one message, not more than one, and I did call back at the date and time mentioned, again - I'll provide the proof but I'm tired of this company trying to discredit me on something that I know full well to be true. I'm not going to say that this individual did not call "someone" 3 times and left 3 messages, but there is only record of 1 call and 1 voicemail to my phone of 402-770-5314 (that myself and Sprint could find). Maybe he's calling a different phone, I'm not trying to make any accusations, I can however as I said provide a detailed call record that will match what I've stated.
It should also be noted that this seems like a "[redacted] match" in regards to the phone call record. They could easily return my call that I places on 4/26/2016 @ 4:39pm where a message was left or on 4/26/2016 @ 4:40 where I attempted a second call and did not leave a message.
Secondly, I do not have "buyers remorse" 3 years later. What I do have is dissatisfaction that in my attempts to contact this company in the past, I've been told things like "you just don't know how to use your membership". As a result, after 3 1/2 years, I'd like the company to honor the offer that was made to me and get rid of this service. I could complain about the service, but that's not my issue - the issue is that I was told one thing as a closing tactic (obviously) and am now being told another thing. This is not an acceptable business practice to HARD SELL and then attempt to discredit the customer.
Now, if this was some sort of product that devalued over time, I can understand their point of view on the reselling of an item, but it's an item that increases in value (not to me as I don't use the service). With that being said, when I was sold this service, the person told me that I could at anytime contact Forever Grand and... (I'm not going to continue to repeat what I was told.
Forever Grand can continue to go back and forth with me, or they can honor what the original sales person told me. Regardless, I'm sticking to what I was told and will continue to do so. Countless similar stories are available on the Revdex.com site, which give plenty of credence to my argument - but you can google my name and find no negative information that would lead anyone to consider me a "scammer" or someone with "buyers remorse".
In my opinion, this company engaged in a strong arm tactic originally (I didn't realize this until they are now not interested at ALL in honoring what the sales person said) to close the sale, and would rather have a customer be unsatisfied with their product than correct the issue. It's simply a profit based decision that's being made by Forever Grand based on their responses.
Final Business Response /* (4000, 10, 2016/05/02) */
I personally left member a msg on 4/18/2016 @ 4:15pm. Again on 4/19/2016 @ 3:40PM and lastly on 4/20/2016 @ 3:15pm. As of this date I have not had any messages from member.
Member purchased this membership 3 1/2 years ago and this is the first we have heard of any issues with them.
[redacted] is a old and established company providing great travel options to its members. Members have the option to sell their membership or leave it to family members. Travel to Go does not charge any fees to transfer the membership.
That being said, Forever Grand Vacations has never resold memberships. We do, however, refer members that wish to sell to companies that are in the resale business.
The member states he has tried many times to resell his membership with no results. I am not sure, with whom, he is trying to market it thru, but its not Forever Grand. Once again we are not in the resale business and never have been.
I would be happy to help member with the use of their membership or to refer a business that may be able to assist them in the resale.
It doesn't sound reasonable, to me, to expect a company to sell you a product, then expect them to resell it for you three and a half years later for what you paid for it.
We feel this is a case of buyers remorse and lacks merit in its statement.

Initial Business Response /* (1000, 10, 2016/12/10) */
Mr. [redacted] purchased a membership with Forever Grand Vacations on 5/23/16. Mr. [redacted] stated in his complaint that he tried 5 times to get "a good price on a vacation". He first attempted to use his membership on 8/15/16 for a Southern...

Caribbean Cruise to Barbados. He then got a quote for a flight to Dallas for 10/21/16. On 10/3/16, Mr. [redacted] requested a quote on a 19 day trip to the British Isles for 2 people. His quote was sent to him on 10/5/16 and that trip was booked, and a deposit request was sent on 10/6/16. Mr. [redacted] paid a deposit of $1882.72 on his trip. He did 3 quote requests and booked one of those requests.
Mr. [redacted] states in his complaint that he was told that "everything would be heavily discounted, nearly 50% off." There are a lot of variables that go into how heavily something is discounted, where you are going, when you are going, how many are going, etc. One quote was for airfare, which is clearly documented in his paperwork that "there are no specific discounts on airfare" that "members will be entitled to receive the lowest available fare at time of booking".
As a company courtesy to make Mr. [redacted] feel comfortable with his decision, we offered him a refund of $1000.00. Unfortunately Mr. [redacted] refused our offer.
Mr. [redacted] has in fact used his membership with Forever Grand Vacations with his trip to the British Isles, with airfare, that he will be going on [redacted] We feel that this complaint is not warranted and we would like to have the complaint closed in our favor.
Initial Consumer Rebuttal /* (3000, 12, 2016/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe this response is past the date Revdex.com gave them to respond. Assuming they responded in time, this manager's response is full of ommissions and deceptions, much like his sales force's.I just talked to this manager a few days ago, in which dates were never discussed.
* This statement is completely false:"He first attempted to use his membership was on 8/15/16". Somehow they conveniently have phone records, but don't have records of me logging in to their website 4 times per week since June 1, 2016. (Many times getting to their final purchase price webpage to see the final cost).
*Somehow this manager conveniently "forgot" our phone conversation as to how Choice Hotels were cheaper than Forever Grand because they offered a $50 gift card with 2 nights of purchase, which made Forever Grand prices higher than Choice Hotels, which he responded by saying "we can't match that".
*Having been able to book one slightly discounted vacation out of 5 tries(booked cheaper somewhere else) is a far distance from the 50% they show you at their presentation.
*This manager's response fails to mention that most of their heavily discounted vacations are off season unwanted timeshares, which I specifically questioned the sales rep about in the original presentation, which he denied. I would not have bought if I had been told the truth.
I have tried to resolve this peacefully through the Revdex.com. My next try will be through the Missouri State Attorney
General, as they are well aware of Forever Grand.
Final Consumer Response /* (4200, 16, 2016/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The answer by Forever Grand supports my claim that I tried VERY hard and numerous times to use their system and tried VERY hard to get discounted vacations. The original sales rep at the original presentation never mentioned "a lot of variables go in to a discount" that the above manager keeps using as an "out". Had they said that, I would noit have purchased. I stand by all my claims of deception and fraudulent claims in the presentation. I do not accept their offer and ask the Revdex.com to close this case in my favor.
Final Business Response /* (4000, 14, 2016/12/14) */
Forever Grand Vacations stands by their prior response to this complaint. I would however like to address some additional items that Mr. [redacted] speaks of in his response.
First you CAN NOT respond to a complaint after the deadline with the Revdex.com. Our deadline was December 10th and that is when we responded. So stating that we responded past the deadline is false.
Second, there was no discussion of dates with you over the phone at the time of our initial phone call to you, because we at that time didn't have all the dates compiled. Even since that conversation other dates have been compiled, for your logging into the website. For example Mr. [redacted] stated that he logged into the website numerous times. We verified this. And in fact found this to be true, HOWEVER it doesn't show what was searched for, just that he logged in and did searches. My point to this is that we in fact do have records of him logging in, again another false claim on his part.
In response to the hotels being cheaper, again a lot of variables go into a discount, just like I mentioned in my prior response. According to Mr. [redacted] Choice Hotels was offering a gift card with a 2 night stay. This was a special promotion that this hotel was doing. We have no idea what the particulars are of that promotion, what restrictions there were etc.
Thirdly, our inventory, is not "off season unwanted timeshares" like Mr. [redacted] lays claim to. I have searched, just as an example, Branson, MO. Peak season June/July/August, there is availability in Worldmark, Surrey, Nantucket to name just a few. These are top end condos, DURING peak season.
We at Forever Grand Vacations stand by our offer to Mr. [redacted] for a refund of $1000.00 if he wishes.

Initial Business Response /* (1000, 10, 2017/02/05) */
Mr. & Mrs. M[redacted] toured with Forever Grand Vacations on 7/15/10 and decided to buy a membership with Travel to Go with 3 Reservable weeks, Unlimited Hot weeks, and access to put 5 family members on their plan to use as well.
During...

contracting there are several specific items that we are required to go over with members. In Mr. M[redacted]'s complaint he stated that he would have "incredible savings on airfare and condo use". One of those specific items contracting is required to go over is about airfare, and how there is no discounts on airfare since those prices are regulated with that industry and we have no control over any specific discounts. Condos and cruises are going to be where members are going to see their greatest savings. This is even called out on their Understanding and Acknowledgement from that Mr & Mrs both initialed and signed off on. For example condo savings could be up to 50% off and cruises slightly more. In those "Hot weeks" that the M[redacted]'s have unlimited use of, those start out at $199.00 a week! That's only $28.42 a night in a condo. You can't even get a hotel for that price.
Mr. M[redacted] did get a quote on 8/5/10 for a [redacted] trip, customer service call him twice to see if he was going to book that trip and explained that the price is increasing the longer he waits. He never called them back so they canceled his quote. Mr. M[redacted] then renewed his program for the next two years at $199.00 for each year. If the M[redacted]'s were not happy with their program and or pricing why did they renew their membership.
As of this writing Mr. or Mrs. M[redacted] has never called into Forever Grand Vacations to tell us they were not happy. D[redacted], the General Manager called and spoke with Mr. & Mrs. M[redacted] on 1/23/17. They addressed their concerns with the program, D[redacted] kept getting interrupted by the M[redacted]'s on the phone, they kept insisting of a refund. D[redacted] asked them if they were having issues or were dissatisfied with their membership why did it take 7 years to complain, there was no answer.
We would be happy to compare pricing with Mr.M[redacted] if they think they can get a better deal. A lot of times "public pricing" does NOT include taxes, fees etc and will increase the price when you book.All comparisons need to be "apples to apples" for price comparisons and we'd need to see that.
D[redacted] offered an outside brokerage to help the M[redacted]'s to sell their membership. That name and phone number was give to the M[redacted]'s for them to call. We invite the M[redacted]'s to call said brokerage to assist them in selling the membership. We invite the M[redacted]'s to call us so we can do some comparisons for them and show them how best to use their program, but we have given the means of selling the membership on their own through said broker.
Initial Consumer Rebuttal /* (3000, 12, 2017/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As far as initialing air fare yes I was told ablout the taxes and changes but I was also told that whatever the air fares and taxes were they would still be anywhere from 50 to 75% cheaper than anywhere else! Also they told me the hotel rooms and condos would be cheaper by a vast discount! Totally misleading the sales people were! As far as keeping the con job going on by paying membership fees for subsequent years I was hoping that I would get discounts that I was promised before I was conned into this venture! As to why I never called back on the [redacted] quote was I got it much cheaper elsewhere in addition to other travel plans for later vacations! Furthermore, as to their pushing me off to a "brokerage" to sell my membership, they wanted me to invest at that time another $499.95! Like I said in my opinion they are crooks and well planned and versed in their sales presentation! They say one thing but when you go to use it they have all kinds of excuses as to why not get discounts as promise! Like I said previously all I want is my monies back which is over $5000.00 They told me that the same membership that I have is worth $8900.00! So what's the problem of them to just give me back my money! They can buy it back if that's what they do choose for $5400 and turn around and sell it for $8900. In essence, I tried to talk with someone in their company before at "Travel to Go" and they said that I own it now and there was nothing they could do about it! But the more I thought about it the more I decided to finally to start to do something about it! It's simple! Just refund my money! I have NEVER. And was NEVER able to use the services! There is suppose to be a service for a service! Well I have my service of $5400 and they NEVER put up the service of providing me and my wife discounted travel prices for air fare and hotel accommodation! They have usurped my money with no return!
Final Business Response /* (4000, 14, 2017/02/23) */
We have tried 3 times to reach out to Mr. M[redacted] with an offer of a customer service refund of $399.00, but we have been unable to speak to him. We have not received any calls back to us.
I do want to address addition things that Mr. M[redacted] spoke in his latest response. In our presentation it states that there are no discounts on airfare due to the deregulation of the prices by the industry. There would be no way that a sales person would tell him he'd get 50-75% off airfare, because there is no such thing. As far as him paying his annual dues of $199 each year, this is to keep his membership active and usable each year. If Mr. M[redacted] was not happy with his membership that he bought nearly 7 years ago, he was not obligated to "renew" his membership each year by paying his annual dues.
Mr. M[redacted] stated that he spoke to someone "in their company Travel to Go". Travel to Go is not part of our company, Forever Grand Vacations, Travel to Go is the fulfillment company, they are the ones that do his bookings and give him the great deals on his travel. Forever Grand Vacations was the sales center for them. The membership is a lifetime membership, members have the option of selling, willing or transferring their membership out of their name at anytime that they are "done using it", as stated in #3 of the Acknowledgement of Benefits and Services agreement. It does not state the sales center will buy it back, to resell it like Mr. M[redacted] states.
If Mr. M[redacted] would like to take us up on our offer of a customer service refund, all he needs to do is contact us. We consider this complaint closed.
Final Consumer Response /* (4200, 16, 2017/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A mr Danny ( did not leave last name) called on Tuesday Feb 21 and left a message to return call at (417) 334-6644 which I called on wed the 22 of feb and recording said they were not open! So I called back yesterday the 23rd of feb and the recording said to call extension which Mr Danny did not leave! Also the recording indicated to look up the last name of person as to leave a message then again he did not leave last name so I left a message on a lady machine named Melissa that I called! I have not been TRIED to be in contact three times by these people! Only once which was Tuesday! However some from Florida called last night trying to get me to RENEW MY MEMBERSHIP! And Yes their sales person said the things I said they said at closing! I guess I should have not trusted their promises of how things worked! Since they ARE and WERE. Not accurate! I would have never bought this membership in the first place if they had not lied to me! I'm not stupid even though I was played a fool by these people! I do research before I go on vacations to get the cheapest price possible! My regret is not doing more research on these CROOKS before I purchased the membership into nothing more than a CON JOB!

Initial Business Response /* (1000, 5, 2015/10/13) */
Contact Name and Title: Ted [redacted] Project Dir
Contact Phone: XXX-XXXXXXX
Contact Email: [redacted]@fgvbranson.com
Was very surprised to see this arise as a Revdex.com issue. When MS was here in Branson she became a member of [redacted] a 25...

year old travel club with a A+ rating with the Revdex.com. During the signing of closing documents all areas pertaining to the membership are covered including the new members rescission options. It clearly spells out the if the member return all items they were given along with a cancellation letter and all funds would be returned less the $350 Admin fee as outlined in Missouri law.
When MS called to alert us she was exercising her right of rescission, I personally put in a call to her to see if I could help in any way. My call went to voice mail and it was never returned. If she had talked to me I could have settled this at that time.
Forever Grand Vacations Is an old and respected travel club in Branson and we believe in customer service. In this case I would happy to forgo the admin fee and return it to MS.
It would have been very simple to have communicated and solved this problem before it ever got to this lever.
We will consider this case closed since there seem to be no other issues.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
With company willing to forgo the admin.Fee, Of $350.00 I will accept the case closed. I would encourage a clearify action that the membership start date is not tied to the 3 day grace period for future clients. I do thank the company for their quick and approiate action concerning this matter.
Sincerely
JL

Initial Business Response /* (1000, 14, 2016/03/07) */
Purchase was made on 12/7/2015, members came in the next day with questions and were downgraded and $2500 was refunded. The rescission period is clearly defined in members contracts and options are given on how to cancel contract. Members must...

sign that they fully understand conditions of contract. Members didn't call until Jan 20, 2016 and express an interest in cancelling contract. They have never notified us and have never returned any membership kits, like they are instructed to do in their contract.
Missouri Law allows them a 3 day right of recession. The Dearths did not exercise.
In our follow up calls to them, in trying to help, they have not given us any reason for wanting to cancel except that they changed their mind.
Forever Grand and Travel to Go stands ready to help them with their travel and to relieve them of their Timeshare which was very important to them at the time of purchase.
We have, and continue to fulfill, all areas of the membership.
If there is an area that we have failed to live up to our commitment, I would like for the members to point it out, as of now we have not heard one.
The company that does their fulfillment is [redacted], a 25 year old company with an A+ Revdex.com Rating.
We feel this is simply a case of buyers remorse and does not merit cancellation. Unless you have further questions we consider this matter closed.
[redacted]
Project Director
Initial Consumer Rebuttal /* (3000, 16, 2016/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
UNTRUTH x 3...
#1Forever Grand claimed"we never notified them"
ANSWER: sure we did, Jan. 18,20,21 by phone AND eamils on Jan. 21 and Feb 1.Very hard to get in touch with and emails never even returned.[redacted] Price told me he didn't see them. That's strange for a business to not check email more efficiently not to mention returning phone calls also!
#2 Forever Grand said "buyers have not given any reason for wanting to cancel except that we changed our mind"
ANSWER: sure we did give reasons!! We were told incorrect information about the time share relief process. We were led to believe that we would recieve a substantial monetary return after being relieved of that time share. We were told that it was a money back guarantee which it is NOT!!I found this out on my own when reading the contract from [redacted] consultants. [redacted] from Forever Grand said he"did NOT even realize that all money was not returned". How can Forever Grand promote this UNTRUTH!?? The process of unloading a time share was portrayed as being more simple than it actually is. Our salesman was very deceptive and misleading.
#3 Forever Grand states if they"Failed to live up to their commitment, I would like for the members to point it out"
ANSWER:YES they did FAIL!!! If ForeverGrand stands by their website claim of INTEGRITY then they did truly fall short in this circumstance.
I am requesting a follow up phone call from [redacted] since he is the person responding to my dispute. He has my number.
Final Business Response /* (4000, 23, 2016/03/29) */
Membership cancellation is clearly spelled out in our contracts and gone over with member in the closing process. It states you must cancel in writing or in person and return all materials. None of this has happened.
We are open 7 days a week and have a staff that answers the phone and we do return calls.
Purchase was made on 12/07/2015 and first indication of any issues was on 1/20/2016, very much out of rescission.
#2 About the money back guarantee! We use a third party for helping people out of their timeshare, and they do guarantee that will happen. They put it in writing, and on their website. We have used this company for many years and have had no issues with them. As far as them getting money back from the cancellation of their timeshare is a 50/50 proposition. Some people get back all their money and others partial and some none but all get their contracts cancelled. The difference between them is each circumstance involved in their cancellation. The new members are told this in detail by our salespeople and our quality assurance officers, in detail, at time of closing.
The members came back into our office within a day of purchase and we went over everything again with them, even downgraded them by $2500 and they were happy. If they had issues with the timeshare relief company they could have cancelled on the spot with no issues.
Once again I submit that if they had really had issues they would have issued a cancellation letter and returned materials and this could have been resolved. However changing our mind a month and a half later and never writing a letter or returning any materials and requesting a full refund is just plain buyers remorse.
We stand by our decisions in this case.
I would be happy to send you a copy of materials signed by the members and all their initials showing they understand everything concerned.

Initial Business Response /* (1000, 5, 2016/04/04) */
Contact Name and Title: [redacted], Project Dir
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fgvbranson.com
The members made a purchase of our travel club on the first of April. It is clearly covered in all the paperwork that the...

admin fee is not refundable and this is acknowledged by signatures and initials on the closing documents. However in this case we have not charged the new members card at all. It would have been so easy to pick up the phone or ask to see a member of management to easily settle this.
Once again we have not made any charges to the members card and we waive the $350 in the name of customer service.
We would appreciate the return of the $30 voucher that was given at the time of purchase.
Unless there is any other issues, we will consider this resolved and wish them the best.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thank you so much. We will send back the $30 we were given for the dinner voucher today.
We do appreciate the manner in which this was handled.
[redacted] and [redacted]

Initial Business Response /* (1000, 9, 2016/10/11) */
We have spoken to Mrs. [redacted], in order to assist her in getting her complaint resolved with [redacted] Vacations. During the conversation with Mrs. [redacted] she mentioned that she had 3 deeds and not 1 like she originally thought. Therefore...

instead of [redacted] transfer fee, [redacted] Vacations stated that it would be [redacted] in essence [redacted] per deed. It appears that Mr. & Mrs. [redacted] were unsure about how many deeds that they actually had. [redacted] agreed to lower her fee to [redacted] to transfer all 3 deeds. At this time, Mr. & Mrs. [redacted] decided to keep their timeshares. Mr. & Mrs. [redacted] are happy with this resolution.

Initial Business Response /* (1000, 5, 2016/05/28) */
Contact Name and Title: [redacted] Pro Dir
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fgvbranson.com
Ms and Ms did tour our business on May 12th 2016 and became members at that time. Members state a few things we would like to...

address item by item.
1) we were required to take a tour.
1A) members came to us through a marketing company, never any requirements or gifting from FGV
2)members say were given false information on travel discounts.
2A) All discounts quoted from us are live inventory available for any member to book. All of this is shown to members during their tour. FGV has been in business in the Branson area for over 10 years, we see over 8000 consumers each year and carry a A+ rating with the Revdex.com. We are genuine with our product and believe in customer service.
3) Member says they sent a rescission letter within the 72 hour period and we haven't responded or sent a refund.
3) We did receive the letter within the rescission period and naturally a refund is in the process. I did notice that member says we never responded to letter but if you notice they wrote the letter on the 16th and filed the Revdex.com complaint on the same day. I think it would be pretty hard for us to know the letter had been sent let alone get a refund to them.
We do take offense to being called scammers, we have thousands of happy members that enjoy the benefits of low cost travel every day.
Members entered into a binding contract with FGV and unlike what they claim that we only went over the first two pages is simply not true.
We have a verification process where a verification officer goes over all documents and requires initials and signatures. We would be happy to produce any that you would like to see.
The member also states they returned all the materials given, which is a requirement for a refund, but in fact did not return the main book from their member kit. However we will not hold up the refund in any case.
The page that refers to the rescission period and instructions states the refund is within a 15 day period. The member writhing a rescission letter and filling a Revdex.com case at the same time for non return of funds simply just doesn't make any sense.
We wish the members would have actually given it a chance to see what they could be enjoying, but we wish them the best in the future.
If you need any more information from us please don't hesitate to let us know.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If they want the main book, I will make sure it is returned. This was an oversight on our part. I appreciate their agreement to refund our full amount of $2048.00
Thank you.