Christiansburg Car Wash

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And thank you for your help. Without the Revdex.com it wouldn't have happened. I went round and round with them for months. As soon as I filed the complaint, they complied. I really appreciate what you guys do

Complaint ID: [redacted] Date:  05-05-2015 Customer Name:  [redacted] To whom it may concern, I would like to preface by stating that the customer has been issued 4 refunds for the products that they ordered. The customer has been issued a refund of $5.99...

(Beautemer shipping and handling cost), as of 03-16-2015, and also a refund of $159.98 (Beautemer product cost), as of 03-04-2015. The customer has been issued a refund of $5.95 (Stemlogica shipping and handling cost), as of 03-16-2015 and also a refund of $149.95 (Stemlogica product cost), as of 03-06-2015.  Please allow 2-10 business days for the customer to receive these refunds.  The customer’s membership has been cancelled and they will receive no future charges or shipments. We are sorry for any inconvenience that this may have caused.  Again, the customer has been issued 4 refunds for the products that they ordered. The customer has been issued a refund of $5.99 (Beautemer shipping and handling cost), as of 03-16-2015, and also a refund of $159.98 (Beautemer product cost), as of 03-04-2015. The customer has been issued a refund of $5.95 (Stemlogica shipping and handling cost), as of 03-16-2015 and also a refund of $149.95 (Stemlogica product cost), as of 03-06-2015.  Please allow 2-10 business days for the customer to receive these refunds. Should you have any other questions or concerns, please feel free to reply to this response. Thank you. Regards, Beautemer and Stemlogica Support

[redacted] thank you for your assistance! I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Stemologica settled with me and refunded my money.
Regards,
[redacted]

Web advertising very deceptive. It looks like you get the product for cost of shipping. They ship goods & send email confirmation. No where in the email confirmation or in the packing slip, is there directions that if you don't return within X days, you are charged $149. They then charge you again 30 days later for another shipment. The only way to contact the company is via a 1-855 # that no-one picks up. Eventually got through, and they said I could return the unused products for a refund. I had opened the initial product.... so they would not issue a refund there. They said the offer was in the T&Cs. There is no way I would have tried, or brought this product.

Horrible HORRIBLE company, stay far far away from their so called "free" offers, they will charge you in the long run. Then they keep your credit card information on file and claim a computer issue when they randomly charge it a year later and choose not to refund your money. Oh but they will offer you product instead of giving you your money back that they fraudulently charged to your credit card without your consent!

Thanks for your response. You've hit on the crux of the problem: The business posts no phone number. Nor can I be certain of the street address. The car wash isn't listed in any directory that I can find. The best I can tell you is that next to the car wash is a sign for "[redacted]...

[redacted]," so the two businesses may be connected. The street address for [redacted].  I guess I could've checked that myself.  Thank you----[redacted]

Complaint ID: [redacted] Date: 10-19-2015 Customer Name:...

[redacted] (Name on Account: [redacted]) To whom it may concern, I would like to preface by stating that the customer has been issued 3 refunds for the products that they ordered. The customer has been issued a refund of $5.95 (Stemologica shipping cost), $2.95 (Stemologica Upsell cost), and also a refund of $179.95, as of 10-19-2015. Please allow 2-10 business days for the customer to receive these refunds. The customer’s membership has been canceled and they will receive no future charges or shipments. We are sorry for any inconvenience that this may have caused. Again, the customer has been issued 3 refunds for the products that they ordered. The customer has been issued a refund of $5.95 (Stemologica shipping cost), $2.95 (Stemologica Upsell cost), and also a refund of $179.95, as of 10-19-2015. Please allow 2-10 business days for the customer to receive these refunds. Should you have any other questions or concerns, please feel free to reply to this response. Thank you. Regards, Stemologica Support

Complaint ID: [redacted] Date:  05-05-2015 Customer Name:  [redacted] To whom it may concern, I would like to preface by stating that the customer has been issued 3 refunds for the products that they ordered. The customer has been issued a refund of $5.99...

(Beautemer shipping and handling cost) and also a refund of $159.98 (Beautemer product cost), as of 03-16-2015. The customer has been issued a refund of $5.95 (Stemlogica shipping and handling cost), as of 03-16-2015.  Please allow 2-10 business days for the customer to receive these refunds.  The customer’s membership has been cancelled and they will receive no future charges or shipments. We are sorry for any inconvenience that this may have caused.  Again, the customer has been issued 3 refunds for the products that they ordered. The customer has been issued a refund of $5.99 (Beautemer shipping and handling cost) and also a refund of $159.98 (Beautemer product cost), as of 03-16-2015. The customer has been issued a refund of $5.95 (Stemlogica shipping and handling cost), as of 03-16-2015.  Please allow 2-10 business days for the customer to receive these refunds. Should you have any other questions or concerns, please feel free to reply to this response. Thank you. Regards, Beautemer and Stemlogica Support

Complaint ID: [redacted] Date:  05-05-2015 Customer Name:  [redacted] To whom it may concern, I would like to preface by stating that the customer has been issued 4 refunds for the products that they ordered. The customer has been issued a refund of...

$5.99 (Beautemer shipping and handling cost), and also a refund of $159.98 (Beautemer product cost), as of 03-16-2015. The customer has been issued a refund of $5.95 (Stemlogica shipping and handling cost), as of 03-16-2015.  Please allow 2-10 business days for the customer to receive these refunds.  The customer’s membership has been cancelled and they will receive no future charges or shipments. We are sorry for any inconvenience that this may have caused.  Again, the customer has been issued 4 refunds for the products that they ordered. The customer has been issued a refund of $5.99 (Beautemer shipping and handling cost), and also a refund of $159.98 (Beautemer product cost), as of 03-16-2015. The customer has been issued a refund of $5.95 (Stemlogica shipping and handling cost), as of 03-16-2015.  Please allow 2-10 business days for the customer to receive these refunds. Should you have any other questions or concerns, please feel free to reply to this response. Thank you. Regards, Beautemer and Stemlogica Support

April 15, 2015 The business about which you submitted a Customer Review has provided some feedback.  Their response is:
 To whom to may concern, I would like to preface by stating that the customer has been refunded in full for the amounts of $149.95 for the product cost...

of Stemologica and $5.95 S/H for Beautemer as of 4-15-2015. Both products have been placed on hold, meaning no further shipments or billings will occur. Please allow 2-10 business days for the refunds to process and post back to the customer account. Should you have any other questions or concerns, please feel free to reply. Thank you and best wishes. Regards, Customer Support

Two dollars was mailed to the complaint on 01/27/2015.
[redacted]

Review: At 2 p.m. on January 17, 2015, my wife and I went to Christiansburg Car Wash to wash our car. We waited while a woman ahead of us finished using a bay (the second bay from the right). After she finished, I drove up and deposited 6 quarters (the required minimum) in the slot with no result. Thinking that maybe I'd miscounted, I deposited another quarter. Still no water. At that point, I went in search of an attendant. There was no attendant. Meanwhile, I learned that the man in the bay to the right of mine, who was in the middle of soaping his car, had also lost water. I walked around the facility looking for some kind of "in case of problems, call this number" contact information but found none. In doing so, however, I found that only the two bays on the right were affected. All other bays had full water power. I'd like to know what kind of business, in the absence of having an employee on hand, doesn't at minimum post a sign somewhere telling you whom to call if there's a problem. A business that doesn't give a hoot about its customers is the only conclusion I can reach.Desired Settlement: I'd like a refund of my $1.75 and to see the business post some kind of sign telling who the owners are and where they can be reached if there's a problem.

Consumer

Response:

Thanks for your response. You've hit on the crux of the problem: The business posts no phone number. Nor can I be certain of the street address. The car wash isn't listed in any directory that I can find. The best I can tell you is that next to the car wash is a sign for "[redacted]," so the two businesses may be connected. The street address for [redacted]. I guess I could've checked that myself. Thank you----[redacted]

Business

Response:

Two dollars was mailed to the complaint on 01/27/2015.

Consumer

Response:

[redacted] thank you for your assistance! I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,