Christina Cosmetics

I made an order with christina cosmetics, and when I received it the color was too dark, so I returned it for an exchange. Then I ordered a second one, so I would get the product in the time that I needed it. Christina cosmetics received my return on October 4th. I know for a fact, because I paid for shipping for it to arrive on that date. I never got my exchange, and I never received the second one I ordered. Christina cosmetics took both payments from my debit card. I made several attempts to contact them. I emailed them may times. They will not get back to me. I want my money back. I do not recommend doing business with Christina cosmetics. They stole my money and refuses to reply to my many email messages

I have done business with them for 6+ years and they have suddenly decided to reject my debit card AFTER it cleared my bank. I loved their products but choose to do business wit people who appreciate my business rather than those who basically accuse me of fraud. Buyer beware!

Will not give my credit even though I refused product and it is enroute
This horrible company sent me an automatic shipment when I told them on the first order not to until I used the first order to see if I liked it. I refused the automatic shipment (I never approved to receive) package and went to the Post Office to return the unopened merchandise back to the company. This company will not give me my credit of $85.80. I returned the product 3 weeks ago and have a tracking number. they claim they never received the package. This company is not reputable and I will be filing complaints with the Consumer Protection Div and other departments. The product made my face look blotchy. Do not order from this company. It is a very small company evidently as Christina spoke with me during the first order. The company operates in bad faith. I tried to return the first order and understand there is only a 30-day return policy. What a scam.

Dear Revdex.com: The customer’s recollection of the order type is incorrectThe customer ordered online on June 16, and selected the $two-payment option for the TV Trial offerAs advertised, the "piece kit" comes with auto delivery includedThis is an extremely popular and customizable service given to customers for freeIt is also written next to the price on the online order pageThe customer agreed to the company Terms of Service at the time of checkoutThe only online "one time only" option available at that time was for $without auto delivery or to purchase products separately at full priceThe customer did not select this payment optionShe selected the TV offer with auto delivery which receives a $discountCustomers can customize or cancel at any timeA reminder of the second payment and the auto delivery were outlined in a brief paragraph included on the packing slip with her original order and all subsequent shipmentsThe customer had a full sixty (60) days to customize or cancel in-between each shipment and did not On August 14, the first auto delivery shipment was sent to the customerShe kept the shipment and did not call customer service to customize or cancelThe customer service toll free number is listed on every packing slipTwo months later on October 14, a second auto delivery shipment was sent to the customerThe customer refused the October shipment without calling to receive a return authorization per the Terms of Service as agreed to at the time of purchaseThe customer called her bank the same day she refused, before we had an opportunity to receive and processes the returned shipmentShe filed a chargeback for the August shipment and the October shipmentTo date only the October 14, shipment has been received in our warehouse, and the company accepted the customer’s chargeback in lieu of issuing a refund The customer is in possession of the August 14, shipmentShe issued two invalid chargebacks’ for this shipment and received full credit from her credit card companyOur company does not issue credits or accept chargebacks for merchandise confirmed delivered by the United States Postal ServiceThe customer has an outstanding balance due and payable for the shipment along with the chargeback feesHer account has been turned over to an outside collection agency Kind Regards, Customer Care Christina Cosmetics

RE Case # The Customer placed an order with us via our website on June 8, During that time we had a technical issue with the website and some orders were not processedWhen we became aware of the issue, we attempted to contact the customer via the phone number provided when she submitted the orderThis was on Friday June 13, at 2:24pm and 4:17pm PST respectivelyWhen a customer places an order online, the amount of the shopping cart is Pre-Authorized, to verify the credit card and billing informationThis process is outlined in the Online Terms of Service that the Customer Agreed to before she was able to click on the “Place Order” button (see below) Web Order Pre-Authorization:For your own security and protection, ChristinaCosmetics.com and PerfectPigment.com will pre-authorize the full amount of your cart (or first payment – if eligible for split pay)Please note that this authorization will be placed on your card even if there is an error made when entering your billing address, CVV code, or your credit card’s expiration dateIt is important to inform you that in the case of multiple entry errors additional authorization charges may appearThis authorization will drop off from your account within 5-business days depending on your financial institutionThis is not a charge, it is ONLY an authorization Since the Order was not processed, the Pre-Authorization should have fallen off the account as the account was never settled; therefore there is no transaction to refund The Customer Service phone number is provided in multiple places online, including the Customer Service page and the Terms of Service Page, both of which have links that can be accessed from every page of the website The Customer does not have an account with us currently, nor are there any settled charges from us on her account

I purchased this product as a ONE time product approximately 2 months ago. Since then, I have received this product monthly and my credit card has been charged. First, I know for a fact that I only ordered the product for a one time delivery and discontinued same. Now, here's the problem. I cannot find anywhere, online, via the phone, etc. to cancel this product. The product may be okay, but customer service does not exist.

Dear Revdex.com:
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Upon receiving your letter, we searched our customer database to look into the customer’s account to identify her concerns. After attempting to look up the customer by her first and last name, zip code, phone number, address and email, we were unable to find this account in our systemIt appears this person has never purchases products with our CompanyWe would be happy to help with her requestHowever, if she did make a purchase with a different name or credit card we will need that information to find the accountThe cardholder of the credit card used, if any, may call our customer service number at ###-###-#### Monday through Friday from 9:AM to 4:PM PST

I ORDER Christina Cosmetics back in Feb. 28, 2018, I made my two payments on time. on April 27, 2018 I was charge another payment off my card which was not to take another payment when I made two like I set it up for . this is the worse company that you cant talk to anyone to get your money back from the product.

RE: Case # 10089251
 
The...

Customer
placed 2 orders with us on 3/2/14 via 2 different ordering methods, one was
through the automated ordering system, and the other was through the website.
The Infomercial advertises auto delivery as a part of the offer and is detailed
during the ordering process.
 We had no idea that the customer was
dissatisfied with the product, we hadn’t heard from her to cancel or return the
product she had already received. The Customer called after receiving the Auto
Delivery shipment and was upset that it had been sent to her. The Customer was
advised that she could return the product and she would be refunded per company
policy which is that auto delivery shipments will be refunded less S&H and
a 10% restocking fee. We understand that there can be difficult times for
people, so we have refunded the $11.58 restocking fee in addition to the $38.32
that was refunded on 5/22/14. The shipment was sent to the Customer via
priority mail and the $15.90 shipping and handling just covers the cost to mail
the product, we will not be able to refund the shipping and handling.

Dear Revdex.com:
As stated in the original response; All customers have a full sixty days to customize or cancel future shipments. The "after hours greeting" plays to callers only after the close of each business day and clearly outlines the company hours of operation. Voicemail messages are taken during business hours; Monday through Friday from 9:00 AM - 4:00 PM Pacific Time, and all calls are returned the same day or the following business day. Customers that live in the Midwest or on the East coast often times do not pay attention to the "Pacific Standard Time" portion of the outgoing message. 
After running a call log report today from June 1, 2014 through June 12, 2015 there are zero calls, at any hour, from the phone number listed on the customers account. We show no record that the customer ever attempted to call our 800 number.
The customer filed a chargeback and received reimbursement from her credit card company for merchandise that she kept. Therefore, no offer was made to the customer. The customers account has an open past due balance and has been placed in collections. 
Kind Regards,
Customer Care

Dear Revdex.com:
 
The customer’s recollection of the order type is incorrect. The
customer ordered online on June 16, 2014 and selected the $29.95 two-payment
option for the TV Trial offer. As advertised, the "7 piece kit" comes
with auto delivery included. This is an extremely popular and customizable
service given to customers for free. It is also written next to the price on
the online order page. The customer agreed to the company Terms of Service at the
time of checkout. The only online "one time only" option available at
that time was for $79.95 without auto delivery or to purchase products
separately at full price. The customer did not select this payment option. She selected the
TV offer with auto delivery which receives a $60 discount. Customers can customize or
cancel at any time. A reminder of the second payment and the auto delivery were
outlined in a brief paragraph included on the packing slip with her original
order and all subsequent shipments. The customer had a full sixty (60) days to
customize or cancel in-between each shipment and did not. 
 On August 14, 2014 the first auto delivery shipment was sent to the
customer. She kept the shipment and did not call customer service to customize
or cancel. The customer service toll free number is listed on every packing
slip. Two months later on October 14, 2014 a second auto delivery shipment was
sent to the customer. The customer refused the October shipment without calling
to receive a return authorization per the Terms of Service as agreed to at the
time of purchase. The customer called her bank the same day she refused, before
we had an opportunity to receive and processes the returned shipment. She filed
a chargeback for the August 14 shipment and the October 14 shipment. To date
only the October 14, 2014 shipment has been received in our warehouse, and the company
accepted the customer’s chargeback in lieu of issuing a refund.
The customer is in possession of the August 14, 2014 shipment. She
issued two invalid chargebacks’ for this shipment and received full credit from
her credit card company. Our company does not issue credits or accept
chargebacks for merchandise confirmed delivered by the United States Postal
Service. The customer has an outstanding balance due and payable for the
shipment along with the chargeback fees. Her account has been turned over to an
outside collection agency.
 
Kind Regards,
Customer Care
Christina Cosmetics

RE Case
# 10089250
 
The Customer placed an order with
us via our website on June 8, 2014. During that time we had a...

technical issue
with the website and some orders were not processed. When we became aware of
the issue, we attempted to contact the customer via the phone number provided
when she submitted the order. This was on Friday June 13, 2014 at 2:24pm and
4:17pm PST respectively. When a customer places an order online, the amount of
the shopping cart is Pre-Authorized, to verify the credit card and billing
information. This process is outlined in the Online Terms of Service that the Customer
Agreed to before she was able to click on the “Place Order” button (see below).
Web Order
Pre-Authorization:For your own security and protection,
ChristinaCosmetics.com and PerfectPigment.com will pre-authorize the full
amount of your cart (or first payment – if eligible for split pay). Please note
that this authorization will be placed on your card even if there is an error
made when entering your billing address, CVV code, or your credit card’s
expiration date. It is important to inform you that in the case of multiple
entry errors additional authorization charges may appear. This authorization
will drop off from your account within 5-7 business days depending on your
financial institution. This is not a charge, it is ONLY an authorization.
Since the Order was not
processed, the Pre-Authorization should have fallen off the account as the
account was never settled; therefore there is no transaction to refund.
The Customer Service phone number
is provided in multiple places online, including the Customer Service page and
the Terms of Service Page, both of which have links that can be accessed from
every page of the website.
The Customer does not have an
account with us currently, nor are there any settled charges from us on her
account.

Review: I have been repeatedly put on auto ship programs even after trying to buy a single item and had a personal check turn in a telecheck withdrawl from my personal checking account. As a result of this tactic, Christina Cosmetics was able to send me, a fourth time, a product on "auto ship" and automatically deduct from my checking account! After numerous calls, they refused to take it back or even credit me shipping only to keep a product I do not need until April 2015. The item total was 38.70 plus to cost me 34.95 to stop payment, preventing them from ever deducting from my checking account again. The series of events is lengthy but each time I trusted they would remove me from auto ship. It's unfair and their policies really equate to unjust transferring of money. I refused to give them a credit card after the first auto ship incident when that card was compromised and canceled. I thought paying by a single check would prevent any more problems, but they turned it into a telecheck wothout my authorization, and contiued to take my money! BUYER BEWARE!!Desired Settlement: I want to send the item back for a full refund plus the 34.95 stop payment fee sent to me by check.

Review: I never received a order number and no customer service to contact.

Product_Or_Service: comsmeticsDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want a refund.

Business

Response:

RE Case

# 10089250

The Customer placed an order with

us via our website on June 8, 2014. During that time we had a technical issue

with the website and some orders were not processed. When we became aware of

the issue, we attempted to contact the customer via the phone number provided

when she submitted the order. This was on Friday June 13, 2014 at 2:24pm and

4:17pm PST respectively. When a customer places an order online, the amount of

the shopping cart is Pre-Authorized, to verify the credit card and billing

information. This process is outlined in the Online Terms of Service that the Customer

Agreed to before she was able to click on the “Place Order” button (see below).

Web Order

Pre-Authorization:

For your own security and protection,

ChristinaCosmetics.com and PerfectPigment.com will pre-authorize the full

amount of your cart (or first payment – if eligible for split pay). Please note

that this authorization will be placed on your card even if there is an error

made when entering your billing address, CVV code, or your credit card’s

expiration date. It is important to inform you that in the case of multiple

entry errors additional authorization charges may appear. This authorization

will drop off from your account within 5-7 business days depending on your

financial institution. This is not a charge, it is ONLY an authorization.

Since the Order was not

processed, the Pre-Authorization should have fallen off the account as the

account was never settled; therefore there is no transaction to refund.

The Customer Service phone number

is provided in multiple places online, including the Customer Service page and

the Terms of Service Page, both of which have links that can be accessed from

every page of the website.

The Customer does not have an

account with us currently, nor are there any settled charges from us on her

account.

Review: The consumer stated that she bought an item for a one time only offer order #4[redacted]35.The business charged her card she received that item and accepted it.

The business sent an 2nd product (#4[redacted]5) and charged her card that she did not order, but she went it and accepted that order and told the business do not send or charge her for any thing else.

The business than went ahead and sent the customer a 3rd order, but she did not accept the delivery and the business still charged her card $24.95.Desired Settlement: The customer would like to have the last charge of $24.95 refunded and no more products shipped to her.

Review: I received the products,1 of the items was cracked/broken & after using the other cosmetic I had an immediate skin allergic reaction. I immediately contacted their customer service number from my receipt, placed a complaint about the damaged product & how it caused an issue with my skin after using the products, I canceled all further product deliveries from them & requested a refund. I was told there was a 30 day money back guarantee but I was responsible of all shipping fees. I argued that the product(s) were broken, caused an immediate allergic skin reaction & I was not paying another shipping fee for products that caused a medical condition & were damaged- I was eventually told all further orders would be canceled, I would receive a refund for the products, charge 2/14/13 of $55.80 less the original shipping fee of $15.90 & there would be no further charges/shipments. I never received the refund from 2/14/13 for $39.90 & on 3/16/13 I was charged another $39.95 (unauthorized by me) w no products received. Yesterday after work I find another package from Christina Cosmetics, now a 2nd shipment, @ my door for w more cosmetics (that I canceled in February & was supposed to be refunded for) My credit card was charged a 3rd time now on 4/15/13 for another $55.80 including more shipping fees, without my authorization. At this point I contacted my credit card company, Capitol One, to file a dispute & to put a block on my credit card so this company can't keep charging me for unauthorized orders. I have received no refunds & now have more of these cosmetics importantly causes skin reactions when used. Today when I spoke to a customer service rep @ Christina Cosmetics via my credit card company fraud dept, Chiristina Cosmetics "conveniently" has no record of my phone call cancling the order & being told I would receive a refund or of my complaints of damaged items & medical allergic skin reaction. I have now found multiple complaint websites concerning Christina Cosmetics.Desired Settlement: I want my original charges from 2/14/13 $39.90 refunded ($55.80 less shipping fee $15.90- re their 30 day mine back guarantee), my order canceled as stated to me by the customer service rep from Christina Cosmetics in February, a full refund from 3/16/13 charges (no products received or ordered) & a full refund from 4/15/13 incluing: shipping charges, a prepaid package label either emailed or sent to me in order to send back this 2nd shipment from Christina Cosmetics, that was unauthorized.

Review: I have an un-opened product that I would like to return and receive my money back. I only purchased this product one time and it was sent back to me again and I was charged a second time and I do not want the product again.Desired Settlement: I would like to send the product back which is not opened and receive my money back.

Review: I am very upset that $65.80 was taken out of my account and I was shipped another 2 shipments in one and charged two S&H for $7.95= $15.90 FOR a product that I ordered through an infomercial that I cant even use because the colors are all wrong for me. Please discontinue these shipments immediately! I am sending back your products unused and need you to reimburse my account. I am an older sick woman on limited income and no pension that cant pay for my cancer medicine this month because you took $65.80 out of my account. I just spoke to [redacted] at ###-###-####. I dont understand why I must pay for 2 S & Hs when the product came in one box but she said I would have to pay that and a restocking fee. Please reimburse my account asap for medical reasons and DO NOT TAKE ANY MORE MONEY OUT OF MY ACCOUT. I am returning to sender as told.Desired Settlement: 1. Absolutely no charge for two shipments sent in one box2. No more product3. $65.80 returned to my account

Business

Response:

RE: Case # 10089251

The Customer

placed 2 orders with us on 3/2/14 via 2 different ordering methods, one was

through the automated ordering system, and the other was through the website.

The Infomercial advertises auto delivery as a part of the offer and is detailed

during the ordering process.

We had no idea that the customer was

dissatisfied with the product, we hadn’t heard from her to cancel or return the

product she had already received. The Customer called after receiving the Auto

Delivery shipment and was upset that it had been sent to her. The Customer was

advised that she could return the product and she would be refunded per company

policy which is that auto delivery shipments will be refunded less S&H and

a 10% restocking fee. We understand that there can be difficult times for

people, so we have refunded the $11.58 restocking fee in addition to the $38.32

that was refunded on 5/22/14. The shipment was sent to the Customer via

priority mail and the $15.90 shipping and handling just covers the cost to mail

the product, we will not be able to refund the shipping and handling.

Review: Ordered Christina Cosmetics product as a one time only on their website. Billed me for that then continued to send me products and charge my credit card with out authorization. Made several attempts to contact customer service and got no return phone calls. I sent back the additional products they sent me and received no refund. contacted my credit card company and they refunded me the money. Now i'm getting bills from Christina Cosemtics stating I owe them money. Keep trying to call and the phone messages says they are closed durning the the hours they state they are open.Desired Settlement: seeing how I got no refund from them, only from my credit card company, would like a letter stating I do not owe.

Business

Response:

Dear Revdex.com:

The customer’s recollection of the order type is incorrect. The

customer ordered online on June 16, 2014 and selected the $29.95 two-payment

option for the TV Trial offer. As advertised, the "7 piece kit" comes

with auto delivery included. This is an extremely popular and customizable

service given to customers for free. It is also written next to the price on

the online order page. The customer agreed to the company Terms of Service at the

time of checkout. The only online "one time only" option available at

that time was for $79.95 without auto delivery or to purchase products

separately at full price. The customer did not select this payment option. She selected the

TV offer with auto delivery which receives a $60 discount. Customers can customize or

cancel at any time. A reminder of the second payment and the auto delivery were

outlined in a brief paragraph included on the packing slip with her original

order and all subsequent shipments. The customer had a full sixty (60) days to

customize or cancel in-between each shipment and did not.

On August 14, 2014 the first auto delivery shipment was sent to the

customer. She kept the shipment and did not call customer service to customize

or cancel. The customer service toll free number is listed on every packing

slip. Two months later on October 14, 2014 a second auto delivery shipment was

sent to the customer. The customer refused the October shipment without calling

to receive a return authorization per the Terms of Service as agreed to at the

time of purchase. The customer called her bank the same day she refused, before

we had an opportunity to receive and processes the returned shipment. She filed

a chargeback for the August 14 shipment and the October 14 shipment. To date

only the October 14, 2014 shipment has been received in our warehouse, and the company

accepted the customer’s chargeback in lieu of issuing a refund.

The customer is in possession of the August 14, 2014 shipment. She

issued two invalid chargebacks’ for this shipment and received full credit from

her credit card company. Our company does not issue credits or accept

chargebacks for merchandise confirmed delivered by the United States Postal

Service. The customer has an outstanding balance due and payable for the

shipment along with the chargeback fees. Her account has been turned over to an

outside collection agency.

Kind Regards,

Customer CareChristina Cosmetics

Consumer

Response:

Review: 10652327I am rejecting this response because:How can you cancel when no one answers phone calls during open hours or return messages that are left on there answering machine when you are able to do so. Half the time you call you get a meassage stating the company is closed even when its in there hours of opearations.

Regards,R[redacted]

Business

Response:

Dear Revdex.com:

Review: I placed an order with this company on July 28, 2015 using the two installments of $19.95 +tax plan. I received my order on August 3, 2015. I used the product for two days before coming to the conclusion that the product is not right for me. On the website it states, "Our California business hours are Monday through Friday from 9:00am to 4:00pm Pacific Standard Time. If our beauty experts are busy please leave a voice message. Your call will be returned the same day before 5:00 PM PST." I am in the eastern time zone so I waited until about 6:20 pm to call. Immediately I am told to leave a voicemail;expecting to receive a call back by 8 pm. The website also states that there is a "Money Back Guarantee: Perfect Pigment come with a 60 day money back guarantee of the purchase price less shipping and handling. As advertised, you can try the Perfect Pigment kit, risk free, for 2 easy payments of $19.95 or one easy payment of $39.90. The $19.95 second installment will be debited 30 days from the payment processing date. With our 60 day money back guarantee, you have nothing to lose except all the time you spend doing your makeup! Includes free Beauty Club Membership with fully customizable Club shipments every sixty days." I have red reviews on this company and apparently it is hard to get in contact with customer service to even cancel your order. This is the only way to reach the company because they do not have an email address to forward requests.Desired Settlement: I want to return my order for a refund before they charge my credit card again and I also want to cancel my "membership" to which I was automatically enrolled.