Christy Lynn Designs

We are already cut the check for $180.00. That is what you wanted. Asking for more now is ridiculous! The check in the mail you should be receiving it in a day or 2. I'm sorry for the inconvenience but this claim and has been closed out. Thank you.

Per our policy we reimburse .30 cents per pound per item. So we offered him $100.00 for the damage to the TV. He has refused this offer, he signed a contract stating we only reimburse .30 cents per pound per item. Also he did not list any damage on his invoice at the time of the move which we...

normally require for claims to be valid, but we were willing to cut him a check anyway. We are more than willing to get this matter settled in timely manner.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I look forward to hearing from the claims department regarding the damages incurred from the movers. 
Regards,
[redacted]

I have tried on numerous occasions settle this situation. What I don't understand is why the contract was signed agreeing to the amount if it was incorrect. The damages are so small, nicks if you will, but none the less I told her I would have someone repair the nicks by re staining the areas. The chest leg can be fixed if that is what she would like to do. The experience she explained that was so terrible but yet she never called in once that day to say anything about what was going on and give us the opportunity to fix it for her. Or maybe send her different movers. The plastic the movers said they used and she said they didnt. I will refund the plastic but she was not overcharged an hour like she said she was. I will only refund the $78 and I will cut that check right away. I'm sorry she feels her experience was so bad. That is the best that we can do. Thank you

Hello, we have talked to [redacted] and explained to her that the email she got was a miscommunication that she only has one claims rep that has had her case the whole time and we finally settled the case yesterday. We will be cutting her a check for 100.00 and mailing it out today, we also gave her...

100.00 off of her total cost of the move as well. We have assured her that the crew she has no longer works here as we do not handle business this way, and our customers are very important to us so in the future we will not have problems like this again. Thank you.

We contacted [redacted] and she is going to submit photos of the damage and we are going to start the claims process to get her taken care of Thank you

We are currently looking into remimbursement options for Mr. N[redacted].Thank you

Here are the facts, I have spoken with Mrs. [redacted] and explained to her that she was not charged an extra hour. They worked from 8 - 11 which is 3 hours plus the one time trip fee she was told about, materials, and the 19% surcharge, all of which she knew about. I also have on the contract where...

you list any damage and there is nothing there. In fact in the quality control section she stated our moving crew was helpful, that we could use her as a reference and that she was satisfied with the move. On top of that she never once called to make a complaint or express any concerns while the actual move was going on. The crew that she had has been with us for quite sometime and I don't get hardly any complaints on them, especially the type of accusations that she is making. Had she called us during the move we maybe could have had the opportunity to do something, but now she is complaining after the fact. I have in fact starting investigating her damage claims and have opened a file. I'm not sure at this point what the outcome will be of that yet but we are looking into it. We take our complaints very seriously. I'm sorry that she feels this way and of course this is not way we like our moves to end. We are looking into and will be in touch with Mrs. [redacted]. Thank you

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Nikolaos S[redacted]

First, I’m glad the Revdex.com is monitoring this because its businesses like yours that makes them necessary. I do not appreciate that you are downplaying the damage caused by your employees. It not just a dent in the toolbox, the drawers were damaged and a couple had to be pried open and will not shut properly. And the dining table, it has a hole in the center of it –not repairable. Also, you conveniently left out the brand new computer desk that was destroyed.  Your website promises professional movers, it states that you “secure loose items”, “care for your property” and “protect property in transit.” None of that was true and the movers were 2 ½ hours late, unprofessional and took so long to move what we had that we ended up having them stack the boxes in the garage for us to move later. We paid you $400.00 for a move that was not completed and left us with approx. $1400.00 worth of damage and in return you offered us $85.00 and an apology.As for the contract, we were mislead and pressured into signing it by two of your employees to get our claim processed. Not to mention, it was after the damage had been done. We should have been advised ahead of time that you would not be responsible for any damage that your employees may cause. We also should have been advised of the policies when the damage was reported, we had questions and the only answer we received was: don’t worry, you’ll be fully reimbursed, just sign the form so we can process the claim. This is not good business and we will not accept your offer; this needs to be made right.

Hello, We apologize for the experience that this customer had with his move. However, we are willing to reimburse based on our contract which he signed, stating that we reimburse .60 cents per pound per item. The mattress is not ripped or torn in anyway, it just looks like the foam insides or "...

stuffing" got shifted around during the move. I'm not quite sure how you fix this problem but as you know $5000.00 is alot for a new mattress. We have basic liability insurance because obviously the liability we take to go into people's house is very great. If we were to replace all items at full replacement value when the average move costs about $300 to $400. We have offered $200.00 to go toward any repairs he chooses to have done or any replacement. That is the best that we can do. We are holding up our end of the contract and want to get this settled right away. If you have any further questions please don't hesitate to call me. Thank you.

We are willing to come out there and complete the move. We will waive the trip charge (which is 69.99) and the 19% gas fee. So all she would have to pay for is the labor costs for the movers. I am very sorry about the experience she has had and we are willing to make it right.

We check our trucks when they leave and return everyday. There has not been anything left on the truck. I'm not sure how those things would disappear. We are looking into it on our end. However we do need receipts for proof of purchase. We are however looking into it.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all I did provide pictures of the damage and have the emails to prove it saved in my hotmail folder. They damaged a night stand, my couch and a very expensive lamp. I seen the night stand get damaged right in front of my face. They used a dolly to wheel it down the stairs after I told them it is light enough to carry by hand. It came off the dolly and make a 2 foot DEEP scratch in the side of it. Anyways, I would accept their $0.30 a pound 3000 pounds equates to $900. Or I will give them the opportunity to either have my items repaired or replaced. Considering my bedroom set was $4000 I don't see how this is being unreasonable. I also don't know how it is expected to document damage on an invoice when you just move the items to a new location. You don't start to notice the damage until you start unpacking and move the items where they are going to go. This item will be resolved to my satisfaction or I will hire an attorney and they will be paying court costs and lawyers fees on top of the cost of repair or replacement of my furniture. Regards,[redacted]

I understand the statement regarding their contractual fees that are based on the weight of an item. However, this incident goes beyond the black and white ink. It started with two movers showing up complaining of being tired, then even though 90% of move items had been boxed prior, took the entire day to complete the move. They were timing their job so they could charge more and not have to go to next job assigned. Then, I ended up with some scratches on furniture I overlooked, but the Cal king mattress was a total loss. I reported damage and they said they wanted pics sent. So I sent pictures of damage done. They said they did not want to report it to insurance company and would come out to my house to see mattress damage. I informed them that it was a $3000.00+ mattress, but I did not assume they would cover that. They never showed up at my house and I missed an entire day of work. I called repeatedly to find out when they would be out and I was continually stalled and no return phone calls. I finally reached Danielle the next day and she only said that they were very busy. (I guess a 2 minute call to say you can not make a business meeting is to much to ask). She offered $200 to settle the claim. I said I would settle for $500. I still have to go and buy a new mattress to replace the damaged mattress that can not be repaired.The unprofessional manner I encountered during phone conversations, stalling and messages that were not returned added to the dissatisfaction.Another solution would be to contact their insurance company, of which they would not disclose, and have them come to look at the mattress damage and access the extent of the problem and poor business practices.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  Please send check to:[redacted]

I apologize in the delay of getting back to you. We have to considering everything, and there were a lot of different complaints, to go over. First and foremost, we apologize for your feeling during this move. To address the truck issue, we sent you a 26ft truck, which is the biggest truck you can...

get from any moving company to move in town. Uhual ect. The semi trucks are not authorized for local in town moves. So sometimes we just do realize how much stuff we have. So if it didnt all fit we did not have a choice but to do a second load. As far as stuff being broken in boxes, there is no way to not stack boxes on top of each other while moving. However, our insurance does not cover boxes that our company did not pack because we do not know in what fashion they were packed and we can not guarantee that they were packed properly. Our guys are not going to be throwing boxes so hard that they break either. The damages in the walls can very touched up very easily, and any nicks in the furniture as well.  if you would like to set that up we can do so. The washer/Dryer incident, our guys will unhook and rehook appliances as a courtesy if they know how. But our contract relieves us of that responsibility because we are not handy men, or appliance technicians. We can offer you $150.00 back from your move for the damages and the issues that you have. Our insurance for the furniture goes based on weight anyways. At .60 cents per pound per item. If we would be going by that is would be substantially less. However we want to try to be fair. The day of the move I do recall getting any phone calls about how terrible the move was, at that point would be were we really could've helped you but waiting until after the fact makes it a lot harder. Again, we apologize for the experience you feel you have had and hope that this helps ease that feeling a little bit. If you have any questions please feel free to call me. Thank you

We waived 2 hours for this customer because he didn't think it should've taken that long. It was on the 2nd or 3rd floor, which always takes a little bit longer. We also gave him 3% off the total bill. As far as the damages go we informed him of our claims procedure and to send in pictures of...

the damages and we will either send someone out to repair or cut a check. To date, we have not received any emails or pictures with the damages. We are not trying to be unfair but no company can move second or third floor in 3 hours, especially with only 2 men. She claims she scheduled with 3 men but I can send you a copy of the job sheet that says she scheduled for 2 men only. We feel like we already made accommodations to try and satisfy this customer.If you need anything else please let me know

Per our policy all damage must be listed at the time of the move. There was no damage listed on the invoice. Also he said that he had someone named "[redacted]" was going to come out and look at the damage but we have no [redacted] that works here. We will see what we can do to find a reasonable solution for both...

parties

We are firm at $300.00 to go towards any repairs or replacement he chooses to have done.