Christy Lynn Designs

Per our policy all damage must be listed at the time of the move. There was no damage listed on the invoice. Also he said that he had someone named "[redacted]" was going to come out and look at the damage but we have no [redacted] that works here. We will see what we can do to find a reasonable solution for both...

parties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Attached is what we received from Arizona Movers. No. We did not have two moving companies. Frankly, we thought we were hiring [redacted], but instead made a mistake and booked with Arizona Movers and what a mistake it was.  They were the ones that moved our house. The movers arrived and had me sign the contract/invoice before they did the move. We never received a contract before the day of the move to read through. As I said before, I was not aware that we needed to write the damage on the invoice. This was never explained and as I said, after 6 hours of moving, we missed that one.  Once the damage occurred, we were told by the movers to contact the office and they would reimburse us.  We were not told that we needed to write it on the contract I already signed.  My husband had to make the repairs to the linoleum before we had the move out inspection and it was very stressful.  I guess the very best outcome would be that we are reimbursed if we lose money on our deposit for the damage.  We haven't heard from the rental company if we are or not.  The bottom line is that Arizona Movers damaged the home and they are not paying for it.  Their movers were slow and negligent.
Regards,
[redacted]