Chronostore.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] initially made the purchase on our [redacted] store for the Cartier Tank FrancaiseUnfortunately the watch was purchased earlier that day and there was a discrepancy with our inventory and the item was still listed on the websiteUpon processing the order, we immediately contacted *** [redacted] explaining we no longer had the watch in stock, apologized and would promptly issue a full refundHe elaborated he needed to replace his wife's watch which was identical to the item we had for saleHe then threatened to go to the Revdex.com unless we send him the item he orderedTo avoid anymore complications we sought out and was able to purchase the watch.Since the sale was done through a third party we did not profit on the sale, nevertheless to make our customer happy we fulfilled the order.It was explained to [redacted] how we would acquired the watch and this customized order would not be refundableHe agreed to the purchased finalized the sale and we shipped the Cartier outAs stated in the complaint, [redacted] was not satisfied with the watch because we were not an authorized Cartier seller [redacted] 's wife contacted us and she explained her dissatisfaction not with the watch but with the documentationWhen [redacted] called we re visited our previous conservation and we both came to an agreementA total of $less the value would be credited back to [redacted] Not sure why $was requested and [redacted] 's re-neg on our agreement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We received the response from Chronostore regarding our issues with the [redacted] watch Why would we send a watch back THREE times at a cost to us of $if the watch was working? Why would we have the watch sent to the [redacted] at a cost to us of $if the watch was working?See the full attached document above regarding this issue.After receiving the watch back from you the third time, you said on our last phone call that perhaps my body was doing something funny to the watch and that I should have a neighbor or someone outside our house wear it for a while! In that same conversation, I tried repeatedly to ask you which [redacted] Repair Center you sent it to since you stated such in an email dated August **, You shouted over me and would not let me talk A houseguest overheard this exchange and was horrified at the disrespectYou obviously did not want to hear what I had to say or answer the question I asked I know that [redacted] guarantees their work for one yearThat is why I wanted to know where you sent it Below are the notes I made after the watch was returned the third time on October *, These notes were emailed to you on November **, --------------------------------------------------------------------------------...⇄ NOTES on the [redacted] watch after the third return from New York 10/*/Picked up the watch late afternoon October *, from the [redacted] store in [redacted] We were out of town when they tried to deliver it I set it for California time and it was runningThe next day, October ***, we were walking our dogs when someone asked me the time I looked at my watch and noticed it was behind by hour and ten minutes at around 1:pm, but the second hand was moving I re set the watch and thought perhaps I did not set it correctly the day before I never checked it that eveningOn October ***, we were preparing to go out do dinner when I noticed my watch stopped working at 6:pm It was 6:pmI left it on my wrist and went to dinner I checked it several times during the dinner It started working again around 7: Then it stopped again around an hour later, but started up again before we left the restaurant When we got home, I set it to the correct time from my iPhone and went to bedOn October ***, I checked the watch around 6:am It was still running with the correct time I checked the watch again at 9:am and it lost one minute’s time I kept the watch at that same time to see if it would continue to lose time At 11:am, I checked my watch and it was 11:am (minutes slower) and the second hand was going around At 3:pm the watch showed 3:pm (minutes slower) with the second hand still going At 6:pm the watch showed 5:pm (minutes slower) At 8:pm the watch was 7:pm (minutes slower) At 9:pm there was no change in that it was still minutes slower I set it for the correct time and left it overnightOn October ***, I checked the watch that I put on the correct time last night and it seemed to have lost a minute Time was 6:am and my watch said 6:amI left the watch set at the slower time to check it laterOn October ***, I checked the watch and it was still running It seemed to be one minute slow So, at 7:am I changed the watch to read that time Then, it stopped working I left it on my wrist to see if it would start again In about minutes it did start running At 9:am I changed the watch to that correct time Then the watch’s second hand started jumping about seconds ahead, then stop for a while and jump ahead again another seconds After a while it slowed to the second hand moving normally.In the afternoon, I reset the watch to see if it would work after resetting it It lost approximately minutes in two hours Early evening, I reset the watch again, and it lost minutes in about an hour ------------------------------------------------------------------------------ That is why we decided to take the watch to Shreve & Coin San Francisco for repairI invite you to call [redacted] , head of the watch repair department at Shreve & Co(###-###-####) She saw first hand how the watch was not working Perhaps you will believe herSherve’s is one of San Francisco’s premier jewelers dating back to and an authorized [redacted] dealerIt was Shreve’s that sent the watch to the [redacted] to have it repaired It works perfectly nowSo, again I ask you to do the right thing and reimburse us $for the repairThis watch did not work properly from the beginning I am not asking for the shipping fees of $as I sent the watch to Chronostore in good faith that it would be fixed It never was fixed by them Chronostore’s warranty was worth nothing [redacted] and [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Some closing comments: The matter of claiming $was immediately rectified in the response to the business' first reply It was a typed error The $delta was also written within the original text of my inquiry, so there was a clear typo There was no sly method of trying to extort an additional $ If you follow the entire chain of events, you can see the sameThe story has remained the same It's hard to change facts Regardless, I am happy that the business is doing the correct action The $refund can be given the same as the refund for the watch I will reopen the claim if the refund is not given within hours Sincerely, [redacted]

The full facts should've been provided in the original letterThe story and dollar amount refunded has changedAlso, the person who made the point of sale should be writing the statement as [redacted] was not presentOnce again, when the transaction was made the one in stock was already purchased and we did not have itWe take responsibility for that and took action as the customer was upset and initially threatened to write to Revdex.com if we did not fulfill the orderWe explained after the payment and after the purchase we can get the watch from a third partyThis customized order voided the return policy as we did not purchase for the same priceIt was explained on phone when fixing the situation.We just wanted to state our claim and side of the storyThat being said we would like to credit the customer back the $we withheld for this transactionIf we did not respond to the initial claim we may have been responsible for an additional $because they stated the refund withheld was $We understand we cannot please everyone but will always strive to do soOur company is successful due to our excellent reputation and would like to put it behind usLet us know the best way to refund the $to the customer

When the [redacted] family called initially about the issue with the [redacted] , we encouraged them to send us back the watch for inspectionAll of our watches are warrantied and examined by our staff of three professional watchmakersWe are a full service center for repairs as wellThe [redacted] was a quartz momentWe resolved the issue by exchanging it with a brand new movement(best solution) After successfully exchanging the movement it was shipped back to themWe received a call from them saying the watch was still not working As always accommodating our clients, we had instructed once again to have the [redacted] family send it back to usOnce we received the watch it was inspected It had appeared to be to be fully operational and keeping perfect timeTherefore it was once again sent back.The [redacted] family said it still was not workingAt this time I was perplexed and asked to keep the watch over a perod of two weeks for observation giving them every possiblity to find a issueThroughout this experience my employees and I spoke with both [redacted] and [redacted] on so many occasions, it is uncountableAtleast four different employees and I spoke to them patiently and personally assuring them the watch is in perfect working conditionOver the two weeks our watchmakers observed the watch seeing if it would malfunctionIt continued to operate perfectOur staff and I continued being understating, professional and patient with the continuous calls from the [redacted] familyThey would speak to whomever was in the office simultaneously talking on the same phone line taking turns yelling and explaining the same issue over with each employee During the two week observation, it continued to operate perfectlyWe sent back the watch and once again was told by the [redacted] family it isn't workingWe gave them the benefit of the doubt but after numerous examinations we saw no issues whatsoeverThey insisted to bring the watch to [redacted] we explained that we are not responsible for any outside service that would be done on the watchWe never denied or refused any request from the customerWe went above and beyond for them as wellSince the first issue we were berated and rudely spoken to individually from themAlthough we maintained our courtesy and professionalism throughout the whole experience Also we do not benefit lying or misleading new customers as wellSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Chronostore.com has agreed to replace the dial at a cost of $to me(Half of the $total) They have offered to cover the other half of the dial price, the shipping and handling and service required to replace it.This resolution is acceptable to me Sincerely, [redacted] ***

Hello Revdex.com:Once again, we never refused service under the warrantyOnce the issue with the watch was resolved, we continued to accept it for observation, respecting the customers wishes and warrantyWe also incurred shipping fees as well and went above and beyond for ** and **s ***. The issue should have been addressed here before making the decision to send it to a third party repair shopThus proving its defectionTherefore the warranty has been voided and not responsible for outside repairs chargesAs our policy states If the watch was proved to be not working especially with a mediator, we would accept responsibilityThe watch kept perfect time and is the reason why we stand firm with our decisionsWe do not have a bad reputation for business considering that we sell and repair numerous watches everyday.Regards, *** ***

We received a order for Model number WAJ2110.BAon our websiteWe shipped out the same model WAJ2110.BAas stated in our recordsModel number matches the original checkout order, we did not find any inconsistencies in our processingWe asked for pictures of the watch that was sent out and
the pictures matched the model we shipped outWe offered to have the watch returned and refund full payment as stated in our hassle free refund policy with all purchasesCustomer asked for Credit and decided to keep the watchOut of curtesy we agreed and credited the client the he requested, even after finding no discrepancies in the orderWe did not find any errors in any part of the order The only thing we could think of is that the customer was under the impression of ordering a specific watch but ultimately ordered the watch we received the order forThere is no way to prove any scenario, we are just glad we came to a resolution and the customer was satisfied with his purchase and the price we offered him at the end

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am afraid that the response from Chronostore is not accurate.  First, your customer was [redacted], not [redacted].Second, the order was placed directly with the store, not through [redacted].  It was explained via phone call that there were two watches in stock, that the watch was returnable within 14 days, and that warranty would be covered directly by Chronostore.Third, there was no amendment to the terms & conditions of the original order.Lastly, you are correct, the delta is $200.  I mistyped $300.  I agree it should be only $200.Please advise.Thank you very much,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
We received the response from Chronostore regarding our issues with the [redacted] watch.   1.     Why would we send a watch back THREE times at a cost to us of $170 if the watch was working?2.     Why would we have the watch sent to the [redacted] at a cost to us of $475 if the watch was working?See the full attached document  above regarding this issue.After receiving the watch back from you the third time, you said on our last phone call that perhaps my body was doing something funny to the watch and that I should have a neighbor or someone outside our house wear it for a while!  In that same conversation, I tried repeatedly to ask you which [redacted] Repair Center you sent it to since you stated such in an email dated August **, 2015.  You shouted over me and would not let me talk.  A houseguest overheard this exchange and was horrified at the disrespect. You obviously did not want to hear what I had to say or answer the question I asked.  I know that [redacted] guarantees their work for one year. That is why I wanted to know where you sent it.  Below are the notes I made after the watch was returned the third time on October *, 2015. These notes were emailed to you on November **, 2015.             --------------------------------------------------------------------------------...⇄ on the [redacted] watch after the third return from New York 10/*/15 Picked up the watch late afternoon October *, 2015 from the [redacted] store in [redacted].  We were out of town when they tried to deliver it.  I set it for California time and it was running. The next day, October [redacted], we were walking our dogs when someone asked me the time.  I looked at my watch and noticed it was behind by 1 hour and ten minutes at around 1:25 pm, but the second hand was moving.  I re set the watch and thought perhaps I did not set it correctly the day before.  I never checked it that evening. On October [redacted], we were preparing to go out do dinner when I noticed my watch stopped working at 6:22 pm.  It was 6:30 pm. I left it on my wrist and went to dinner.  I checked it several times during the dinner.  It started working again around 7:30.  Then it stopped again around an hour later, but started up again before we left the restaurant.  When we got home, I set it to the correct time from my iPhone and went to bed. On October [redacted], I checked the watch around 6:30 am.  It was still running with the correct time.  I checked the watch again at 9:10 am and it lost one minute’s time.  I kept the watch at that same time to see if it would continue to lose time.  At 11:32 am, I checked my watch and it was 11:05 am (27 minutes slower) and the second hand was going around.  At 3:42 pm the watch showed 3:00 pm (42 minutes slower) with the second hand still going.  At 6:07 pm the watch showed 5:25 pm (42 minutes slower).  At 8:08 pm the watch was 7:25 pm (43 minutes slower).  At 9:25 pm there was no change in that it was still 43 minutes slower.  I set it for the correct time and left it overnight. On October [redacted], I checked the watch that I put on the correct time last night and it seemed to have lost a minute.  Time was 6:30 am and my watch said 6:29 am. I left the watch set at the slower time to check it later. On October [redacted], I checked the watch and it was still running.  It seemed to be one minute slow.  So, at 7:30 am I changed the watch to read that time.  Then, it stopped working.  I left it on my wrist to see if it would start again.  In about 20 minutes it did start running.  At 9:15 am I changed the watch to that correct time.  Then the watch’s second hand started jumping about 4 seconds ahead, then stop for a while and jump ahead again another 4 seconds.  After a while it slowed to the second hand moving normally.In the afternoon, I reset the watch to see if it would work after resetting it.  It lost approximately 20 minutes in two hours.  Early evening, I reset the watch again, and it lost 15 minutes in about an hour.             ------------------------------------------------------------------------------ ...⇄ is why we decided to take the watch to Shreve & Co. in San Francisco for repair. I invite you to call [redacted], head of the watch repair department at Shreve & Co. (###-###-####).  She saw first hand how the watch was not working.  Perhaps you will believe her. Sherve’s is one of San Francisco’s premier jewelers dating back to 1854 and an authorized [redacted] dealer. It was Shreve’s that sent the watch to the [redacted] to have it repaired.  It works perfectly now. So, again I ask you to do the right thing and reimburse us $475 for the repair. This watch did not work properly from the beginning.  I am not asking for the shipping fees of $170 as I sent the watch to Chronostore in good faith that it would be fixed.  It never was fixed by them.  Chronostore’s warranty was worth nothing.   [redacted] and [redacted]   
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Some closing comments: The matter of claiming $300 was immediately rectified in the response to the business' first reply.  It was a typed error.  The $200 delta was also written within the original text of my inquiry, so there was a clear typo.  There was no sly method of trying to extort an additional $100.  If you follow the entire chain of events, you can see the same. The story has remained the same.  It's hard to change facts.  Regardless, I am happy that the business is doing the correct action.  The $200 refund can be given the same as the refund for the watch.  I will reopen the claim if the refund is not given within 72 hours.
Sincerely,
[redacted]

[redacted] initially made the purchase on our [redacted] store for the Cartier Tank Francaise. Unfortunately the watch was purchased earlier that day and there was a discrepancy with our inventory and the item was still listed on the website. Upon processing the order, we immediately contacted [redacted]...

[redacted] explaining we no longer had the watch in stock, apologized and would promptly issue a full refund. He elaborated he needed to replace his wife's watch which was identical to the item we had for sale. He then threatened to go to the Revdex.com unless we send him the item he ordered. To avoid anymore complications we sought out and was able to purchase the watch.Since the sale was done through a third party we did not profit on the sale, nevertheless to make our customer happy we fulfilled the order.It was explained to [redacted] how we would acquired the watch and this customized order would not be refundable. He agreed to the purchased finalized the sale and we shipped the Cartier out. As stated in the complaint, [redacted] was not satisfied with the watch because we were not an authorized Cartier seller. [redacted]'s wife contacted us and she explained her dissatisfaction not with the watch but with the documentation. When [redacted] called we re visited our previous conservation and we both came to an agreement. A total of $200 less the value would be credited back to [redacted]. Not sure why $300 was requested and [redacted]'s re-neg on our agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Chronostore.com has agreed to replace the dial at a cost of $350 to me. (Half of the $700 total)....

They have offered to cover the other half of the dial price, the shipping and handling and service required to replace it.This resolution is acceptable to me.
Sincerely,
[redacted]

The full facts should've been provided in the original letter. The story and dollar amount refunded has changed. Also, the person who made the point of sale should be writing the statement as [redacted] was not present. Once again, when the transaction was made the one in stock was already purchased and we did not have it. We take responsibility for that and took action as the customer was upset and initially threatened to write to Revdex.com if we did not fulfill the order. We explained after the payment and after the purchase we can get the watch from a third party. This customized order voided the return policy as we did not purchase for the same price. It was explained on phone when fixing the situation.We just wanted to state our claim and side of the story. That being said we would like to credit the customer back the $200 we withheld for this transaction. If we did not respond to the initial claim we may have been responsible for an additional $100 because they stated the refund withheld was $300. We understand we cannot please everyone but will always strive to do so. Our company is successful due to our excellent reputation and would like to put it behind us. Let us know the best way to refund the $200 to the customer.

When the [redacted] family called initially about the issue with the [redacted] [redacted], we encouraged them to send us back the watch for inspection. All of our watches are warrantied and examined by our staff of three professional watchmakers. We are a full service center for repairs as well. The...

[redacted] [redacted] was a quartz moment. We resolved the issue by exchanging it with a brand new movement. (best solution) After successfully exchanging the movement it was shipped back to them. We received a call from them saying the watch was still not working.  As always accommodating our clients, we had instructed once again to have the [redacted] family send it back to us. Once we received the watch it was inspected.  It had appeared to be to be fully operational and keeping perfect time. Therefore it was once again sent back.The [redacted] family said it still was not working. At this time I was perplexed and asked to keep the watch over a perod of two weeks for observation giving them every possiblity to find a issue. Throughout this experience my employees and I spoke with both ** and [redacted] on so many occasions, it is uncountable. Atleast four different employees and I spoke to them patiently and personally assuring them the watch is in perfect working condition. Over the two weeks our watchmakers observed the watch seeing if it would malfunction. It continued to operate perfect. Our staff and I continued being understating, professional and patient with the continuous calls from the [redacted] family. They would speak to whomever was in the office simultaneously talking on the same phone line taking turns yelling and explaining the same issue over with each employee.  During the two week observation, it continued to operate perfectly. We sent back the watch and once again was told by the [redacted] family it isn't working. We gave them the benefit of the doubt but after numerous examinations we saw no issues whatsoever. They insisted to bring the watch to [redacted] [redacted] we explained that we are not responsible for any outside service that would be done on the watch. We never denied or refused any request from the customer. We went above and beyond for them as well. Since the first issue we were berated and rudely spoken to individually from them. Although we maintained our courtesy and professionalism throughout the whole experience.  Also we do not benefit lying or misleading new customers as well. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Once again, Chronostore has not responded to the factual matters that were brought up and are verifiable. You might not have refused us service, but you NEVER fixed the watch. Contrary to what you say, you DID KNOW of the issues with the watch before we ever took it to Shreve & Co.  When it was returned the third time, you continued to say it worked even after I sent you meticulous notes as to the watch starting and stopping. You even told me it might be my body and I should have a neighbor wear it or take it to a local jewelry store to have them wear it.  We then took it to Shreve’s who in turn sent it to the [redacted] in Texas.  They sent back an estimate for repairs.  I sent you that estimate for payment since your repair center was not capable of repairing the watch after three attempts.  I also asked that you call Shreve’s to verify the watch was not working.  You did not do that.  I had no choice but to have the watch finally repaired. YOU OWE US $475 FOR REPAIRS TO GET THIS WATCH WORKING. [redacted] and [redacted] Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I ordered a watch after negotiating a price. I was sent a different but similiar watch that listed a lower price but was "out of stock". I would have ordered this watch had it been available but at a lower price. I contacted the seller with no response. I would like a refund of $100" to make up for the pricing difference of the watch I ordered vs. the watch I was sent. I do not want to return the watch for refund, just a $100 adjustment.

I ordered a WAJ2110.BA0870

I received a WAP2119.BA0870 (a lesser value watch)Desired Settlement: A price adjustment in my favor for $100 payable thru [redacted]

Business

Response:

We received a order for Model number WAJ2110.BA0870 on our website. We shipped out the same model WAJ2110.BA0870 as stated in our records. Model number matches the original checkout order, we did not find any inconsistencies in our processing. We asked for pictures of the watch that was sent out and the pictures matched the model we shipped out. We offered to have the watch returned and refund full payment as stated in our hassle free refund policy with all purchases. Customer asked for 100 Credit and decided to keep the watch. Out of curtesy we agreed and credited the client the 100 he requested, even after finding no discrepancies in the order. We did not find any errors in any part of the order The only thing we could think of is that the customer was under the impression of ordering a specific watch but ultimately ordered the watch we received the order for. There is no way to prove any scenario, we are just glad we came to a resolution and the customer was satisfied with his purchase and the price we offered him at the end.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My husband bought a Cartier Tank Francaise watch, style number W51011Q3, on order [redacted]. It was explained to my husband prior to the purchase that [redacted] is not a Cartier authorized seller; he was okay with that fact. Since the gift was for me, and I was not okay with receiving an expensive watch through a non-authorized seller, we returned the watch within one week of receiving. My husband was refunded the value less $200. On [redacted] site, the return policy is clearly stated ([redacted]). The documents we received did not state special order so we would have been within 14 day return policy. Even if the order was considered special order, I did obtain written confirmation by email that the return would be acceptable; I can provide if. Nowhere can I find restocking fee or other return fee.Desired Settlement: I would like for my husband to receive 100% refund. There is $200 remaining to refund.

Business

Response:

[redacted] initially made the purchase on our [redacted] store for the Cartier Tank Francaise. Unfortunately the watch was purchased earlier that day and there was a discrepancy with our inventory and the item was still listed on the website. Upon processing the order, we immediately contacted [redacted] explaining we no longer had the watch in stock, apologized and would promptly issue a full refund. He elaborated he needed to replace his wife's watch which was identical to the item we had for sale. He then threatened to go to the Revdex.com unless we send him the item he ordered. To avoid anymore complications we sought out and was able to purchase the watch.Since the sale was done through a third party we did not profit on the sale, nevertheless to make our customer happy we fulfilled the order.It was explained to [redacted] how we would acquired the watch and this customized order would not be refundable. He agreed to the purchased finalized the sale and we shipped the Cartier out. As stated in the complaint, [redacted] was not satisfied with the watch because we were not an authorized Cartier seller. [redacted]'s wife contacted us and she explained her dissatisfaction not with the watch but with the documentation. When [redacted] called we re visited our previous conservation and we both came to an agreement. A total of $200 less the value would be credited back to [redacted]. Not sure why $300 was requested and [redacted]'s re-neg on our agreement

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am afraid that the response from Chronostore is not accurate. First, your customer was [redacted], not [redacted].Second, the order was placed directly with the store, not through [redacted]. It was explained via phone call that there were two watches in stock, that the watch was returnable within 14 days, and that warranty would be covered directly by Chronostore.Third, there was no amendment to the terms & conditions of the original order.Lastly, you are correct, the delta is $200. I mistyped $300. I agree it should be only $200.Please advise.Thank you very much,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The full facts should've been provided in the original letter. The story and dollar amount refunded has changed. Also, the person who made the point of sale should be writing the statement as [redacted] was not present. Once again, when the transaction was made the one in stock was already purchased and we did not have it. We take responsibility for that and took action as the customer was upset and initially threatened to write to Revdex.com if we did not fulfill the order. We explained after the payment and after the purchase we can get the watch from a third party. This customized order voided the return policy as we did not purchase for the same price. It was explained on phone when fixing the situation.We just wanted to state our claim and side of the story. That being said we would like to credit the customer back the $200 we withheld for this transaction. If we did not respond to the initial claim we may have been responsible for an additional $100 because they stated the refund withheld was $300. We understand we cannot please everyone but will always strive to do so. Our company is successful due to our excellent reputation and would like to put it behind us. Let us know the best way to refund the $200 to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Some closing comments: The matter of claiming $300 was immediately rectified in the response to the business' first reply. It was a typed error. The $200 delta was also written within the original text of my inquiry, so there was a clear typo. There was no sly method of trying to extort an additional $100. If you follow the entire chain of events, you can see the same. The story has remained the same. It's hard to change facts. Regardless, I am happy that the business is doing the correct action. The $200 refund can be given the same as the refund for the watch. I will reopen the claim if the refund is not given within 72 hours.

Sincerely,