It appears we have resolved the issueI am really sorry about the experience you have hadI see [redacted] in customer service is handling your requestShe will absolutely handle your concern in the best possible way
[redacted] , I have asked our customer service manager, [redacted] , to contact you about your issueWe are extremely sorry for this inconvenience and any frustration this may have caused you
[redacted] ,I have asked [redacted] , our Customer Service Manager to contact you and resolve this issueI know I speak for all of us when I say we are very sorry for the frustration this has caused you and we will make this right
[redacted] I am very sorry for the poor experience you have had with our customer service teamI have asked one of the managers to contact you and resole this issue for youI am confident we can resolve this quickly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am pleased with the apology sent back from selectblinds.comHowever, I was under the impression that I would receive the same deal as the original orderTherefore, I would like to have my credit card refunded the differenceThe fact that I used store credit to buy inside mount instead of outside mount has everything to do with the blinds being the wrong sizeThe website has measuring instructions- which were followed perfectly and re-checked times overThe frame was cracking because there was room to screw the blinds inThe blinds were ending too close to the inside of the frame (were talking centimeters from the actual windowNo room to screw all the holes)Therefore, I went with my own measurements for the next purchase and they fit perfectlyLets not forget I paid return shipping on top of the several hundreds of dollars and weeks I spent waiting without blinds on my windowsNo privacy.? I would like my refund Regards, [redacted]
Hello, thank you for contacting meI had not been able to get back to you because my husband has been diagnosed with prostate cancer, therefore we have been very busy with doctor’s appointments etcSo I do not have time for this anymoreHowever, their website did not say anything about what the are claiming, it said to return whatever the customer is not satisfied with and NO QUESTIONS ASKEDBut now they are telling something elseI wonder how many other people have been duped by them? They are stealing $from my friend that I assist, with her decorating needs! Thank you, [redacted]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I order three blinds from Selectblinds.comOne of them cannot be hung because they sent me the wrong bracketI contact their online chat staff multiple timesNone of them could provide tracking number or proof of the part shipmentThe first request was on 3/10/and did not get any answer until I complained with Revdex.com at 3/19/They finally responded after I filing the complaint to Revdex.comHowever, they still not able to solve my problemThey sent wrong parts (obviously they do not know what they are selling) and gave me a line which hard to reach to a service person againNow I still end up to have a $worth blind sit there cannot be installed due to the lack of proper parts, and it already passed the date to be return (due to the unprofessional and lack of responses for their customer service) Either they send me a proper part for installation or give me the full refund for this unusable productThey should pay for the shipping if they want me to ship this back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** ***
***,I have asked *** ***, our Customer Service Manager to contact you and resolve this issueI know I speak for all of us when I say we are very sorry for the frustration this has caused you and we will make this right
*** ***I am very sorry for the poor experience you have had with our customer service teamI have asked one of the managers to contact you and resole this issue for youI am confident we can resolve this quickly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am pleased with the apology sent back from selectblinds.comHowever, I was under the impression that I would receive the same deal as the original orderTherefore, I would like to have my credit card refunded the differenceThe fact that I used store credit to buy inside mount instead of outside mount has everything to do with the blinds being the wrong sizeThe website has measuring instructions- which were followed perfectly and re-checked times overThe frame was cracking because there was room to screw the blinds inThe blinds were ending too close to the inside of the frame (were talking centimeters from the actual windowNo room to screw all the holes)Therefore, I went with my own measurements for the next purchase and they fit perfectlyLets not forget I paid return shipping on top of the several hundreds of dollars and weeks I spent waiting without blinds on my windowsNo privacy.?
I would like my refund
Regards,
*** ***
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Filing another complaint does not resolve the issue of Select Blinds owing me a full refund for their inferior, refurbished and miscut products which were returned to them via ***
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I do not want another apology or broken promise of a return call in hoursI want my replacement parts
I have asked *** ***, our Customer care Manager to call you about this orderWe have stepped outside our policy to allow you to return something outside the day return policy that we offerShe will go over the pictures with you, but corded shades and cordless shades have different headrail systemsA full refund is not an option, we will however continue to try and help you find something that will work for youI am sorry this process has become so difficult, but I am sure Ashley will be able to take care of your problem
I am extremely sorry for the poor response to your requestI have asked *** *** our Customer Service Manager to respond to you and get this resolved today. I can address our shifting pricesWe constantly update our prices to stay in line with our major competitorsHigh velocity
products like mini blinds can be very turbulentWe can honor a previous price for you if you have an order at that priceI hope this helps you understand
Hello, thank you for contacting meI had not been able to get back to you because my husband has been diagnosed with prostate cancer, therefore we have been very busy with doctor’s appointments etcSo I do not have time for this anymoreHowever, their website did not say anything about what the are claiming, it said to return whatever the customer is not satisfied with and NO QUESTIONS ASKEDBut now they are telling something elseI wonder how many other people have been duped by them? They are stealing $from my friend that I assist, with her decorating needs! Thank you, *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI have received a replacement blind in this matterToo bad I had to go thru the Revdex.com to resolve this issueAlso, I reject their pricing explanation and I have ordered the rest of my blinds from *** *** * *** At least their prices have been consistent and do not vary from minute to minute, day to day, week to week etcPlease consider matter resolved
Regards,
LEvans
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I want to apologize for your poor experience with our companyI have asked our customer care manager to contact you regarding your experience and resolve any outstanding issues
It appears we have resolved the issueI am really sorry about the experience you have hadI see [redacted] in customer service is handling your requestShe will absolutely handle your concern in the best possible way
[redacted] , I have asked our customer service manager, [redacted] , to contact you about your issueWe are extremely sorry for this inconvenience and any frustration this may have caused you
[redacted] ,I have asked [redacted] , our Customer Service Manager to contact you and resolve this issueI know I speak for all of us when I say we are very sorry for the frustration this has caused you and we will make this right
[redacted] I am very sorry for the poor experience you have had with our customer service teamI have asked one of the managers to contact you and resole this issue for youI am confident we can resolve this quickly
***,I am very sorry for your poor experienceI have asked our customer care manager, [redacted] to give you a call and correct your problem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am pleased with the apology sent back from selectblinds.comHowever, I was under the impression that I would receive the same deal as the original orderTherefore, I would like to have my credit card refunded the differenceThe fact that I used store credit to buy inside mount instead of outside mount has everything to do with the blinds being the wrong sizeThe website has measuring instructions- which were followed perfectly and re-checked times overThe frame was cracking because there was room to screw the blinds inThe blinds were ending too close to the inside of the frame (were talking centimeters from the actual windowNo room to screw all the holes)Therefore, I went with my own measurements for the next purchase and they fit perfectlyLets not forget I paid return shipping on top of the several hundreds of dollars and weeks I spent waiting without blinds on my windowsNo privacy.? I would like my refund Regards, [redacted]
Hello, thank you for contacting meI had not been able to get back to you because my husband has been diagnosed with prostate cancer, therefore we have been very busy with doctor’s appointments etcSo I do not have time for this anymoreHowever, their website did not say anything about what the are claiming, it said to return whatever the customer is not satisfied with and NO QUESTIONS ASKEDBut now they are telling something elseI wonder how many other people have been duped by them? They are stealing $from my friend that I assist, with her decorating needs! Thank you, [redacted]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I order three blinds from Selectblinds.comOne of them cannot be hung because they sent me the wrong bracketI contact their online chat staff multiple timesNone of them could provide tracking number or proof of the part shipmentThe first request was on 3/10/and did not get any answer until I complained with Revdex.com at 3/19/They finally responded after I filing the complaint to Revdex.comHowever, they still not able to solve my problemThey sent wrong parts (obviously they do not know what they are selling) and gave me a line which hard to reach to a service person againNow I still end up to have a $worth blind sit there cannot be installed due to the lack of proper parts, and it already passed the date to be return (due to the unprofessional and lack of responses for their customer service) Either they send me a proper part for installation or give me the full refund for this unusable productThey should pay for the shipping if they want me to ship this back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** ***
***,I have asked *** ***, our Customer Service Manager to contact you and resolve this issueI know I speak for all of us when I say we are very sorry for the frustration this has caused you and we will make this right
*** ***I am very sorry for the poor experience you have had with our customer service teamI have asked one of the managers to contact you and resole this issue for youI am confident we can resolve this quickly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am pleased with the apology sent back from selectblinds.comHowever, I was under the impression that I would receive the same deal as the original orderTherefore, I would like to have my credit card refunded the differenceThe fact that I used store credit to buy inside mount instead of outside mount has everything to do with the blinds being the wrong sizeThe website has measuring instructions- which were followed perfectly and re-checked times overThe frame was cracking because there was room to screw the blinds inThe blinds were ending too close to the inside of the frame (were talking centimeters from the actual windowNo room to screw all the holes)Therefore, I went with my own measurements for the next purchase and they fit perfectlyLets not forget I paid return shipping on top of the several hundreds of dollars and weeks I spent waiting without blinds on my windowsNo privacy.?
I would like my refund
Regards,
*** ***
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Filing another complaint does not resolve the issue of Select Blinds owing me a full refund for their inferior, refurbished and miscut products which were returned to them via ***
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I do not want another apology or broken promise of a return call in hoursI want my replacement parts
I have asked *** ***, our Customer care Manager to call you about this orderWe have stepped outside our policy to allow you to return something outside the day return policy that we offerShe will go over the pictures with you, but corded shades and cordless shades have different headrail systemsA full refund is not an option, we will however continue to try and help you find something that will work for youI am sorry this process has become so difficult, but I am sure Ashley will be able to take care of your problem
I am extremely sorry for the poor response to your requestI have asked *** *** our Customer Service Manager to respond to you and get this resolved today. I can address our shifting pricesWe constantly update our prices to stay in line with our major competitorsHigh velocity
products like mini blinds can be very turbulentWe can honor a previous price for you if you have an order at that priceI hope this helps you understand
Hello, thank you for contacting meI had not been able to get back to you because my husband has been diagnosed with prostate cancer, therefore we have been very busy with doctor’s appointments etcSo I do not have time for this anymoreHowever, their website did not say anything about what the are claiming, it said to return whatever the customer is not satisfied with and NO QUESTIONS ASKEDBut now they are telling something elseI wonder how many other people have been duped by them? They are stealing $from my friend that I assist, with her decorating needs! Thank you, *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI have received a replacement blind in this matterToo bad I had to go thru the Revdex.com to resolve this issueAlso, I reject their pricing explanation and I have ordered the rest of my blinds from *** *** * *** At least their prices have been consistent and do not vary from minute to minute, day to day, week to week etcPlease consider matter resolved
Regards,
LEvans
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I want to apologize for your poor experience with our companyI have asked our customer care manager to contact you regarding your experience and resolve any outstanding issues