Ms***,We have tried to contact you by email as you did not include a phone number with your orderI have taken the phone number from this complaint and added it to your accountOne of our managers will be in touch with you today. I'd like to apologize for the difficulty you have had
in reaching usOur promotions have been very popular, and have greatly increased wait times
Ms ***,We take your claim very seriouslyOur CEO will be contacting you todayWe have refunded all of your money except $That amount will be returned to you on MondayWe are very sorry for the level of frustration this has caused you
***, I have asked our customer service manager, *** ***, to contact you about your issueWe are extremely sorry for this inconvenience and any frustration this may have caused you
We want to apologize for the issues you have had getting the parts you needed for your shades, but we believe everything has been rectifiedIf that is not the case please respond to the complaint
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, I have been in communication with *** and she said all the business was willing to do was a one time only final exchangeThe exchange options do not meet my satisfaction*** sent me samples of alternative head rails that might be square like, but they look nothing like the one I thought I was ordering originallyAlso, she gave me the option of doing a corded version of the shades so it will look like the headrail in the advertisement of the shades I orderedHere is the problem, One of the two main reasons I bought the shades was because I wanted cordlessOn the website it shows pictures of the Select Single Cell Light Filtering Shades, with a square head rail, and with and without a cordFurther, I was told by multiple customer service representatives that if I ordered these shades cordless the head rail would still be square like in the picturesI would like a product that looks like the one I ordered or has the same dimensions, square headrail, and is cordless; otherwise I would like a refund
Regards,
*** ***
***,We are extremely sorry for the poor communication you have received on your orderThis is not indicative of how our team performs*** ***, our Customer Service Manager will be reaching out to you in the next hoursWe are very sorry for the frustration this has caused youIt will
be resolved immediately
I see you are working with *** on this orderI apologize for the poor delivery of the order, but I am confident *** will be able to handle this for you. If he doesn't solve your issue, please respond to this complaint again
*** **,We have reviewed your caseWe allowed you to return the product well after our day stated window for allowing returnsWE have issued store credit of the full amount of the returnYou still have the remaining balance that can be used as store credit towards a new purchaseAs it states
in our policy, we sell custom manufactured goods and only offer store credit for returnsWe stepped outside our policy to help you with this transaction
It appears we have resolved the issueI am really sorry about the experience you have hadI see *** in customer service is handling your requestShe will absolutely handle your concern in the best possible way
Ms***,I am very sorry that you are so unhappy with the resolutionI have a manager reaching out to you to discuss your perspectiveHere is what our records and recorded conversations show happened:You ordered blinds as an outside mount, meaning they wuld be mounted to the wall and not
inside the frame of the windowUnfortunately, they were cracking the trim around your windows when you attempted to install(No mention of incorrect sizes in the call, simply the product won't work in the measurements provided as they would need to be smaller to fit inside the frame of the windowThis is a decision made by the consumer and not something we can control.)You called in and we agreed to remake the blinds at different sizes and make them so they would mount inside your window frame after you returned the blinds that were ordered and would not work for you based on the fact that they were cracking your trimWe processed the new order with store credit from your original orderIn your original order we had a promotion that gave a free blind away, as nothing was paid for that blind we cannot give store credit towards that blind.If you felt we were rude, we sincerely apologize and we are sure the manager that calls you will apologize as wellWe want you to be happy, but we have to start from a position of having all the correct factsIf you feel we have misconstrued the facts, the customer service manager will be able to verify anything you feel we have wrong in our responseWe are sure we can come to a satisfactory agreement for all parties involved
** ***The product you ordered was a closeout product, We do not make it anymoreIf you look at our warranty page it clearly spells out the fabric separation is not covered under the warranty after yearsI have included a link here.***
It is
always our desire to never have an unsatisfied customer, I will have our customer care manager reach out to you and try to resolve this concern in a way that will satisfy this complaint
We are extremely sorry for the delay in response to your issueIt appears the issue is resolved, per the notes on the orderIf that is not the case please respond to this indicating we have not met your expectationsThanks for allowing us the opportunity to provide you with these shutters
Valued Customer,I want to apologize on behalf of our entire organizationOur team has dropped the ball on resolving your issueI have asked a manager to contact you today and resolve this issueAgain, we are very sorry for your inconvenience, but we will get this resolved immediately
Ms***,We have tried to contact you by email as you did not include a phone number with your orderI have taken the phone number from this complaint and added it to your accountOne of our managers will be in touch with you today. I'd like to apologize for the difficulty you have had
in reaching usOur promotions have been very popular, and have greatly increased wait times
Ms ***,We take your claim very seriouslyOur CEO will be contacting you todayWe have refunded all of your money except $That amount will be returned to you on MondayWe are very sorry for the level of frustration this has caused you
***,I am very sorry for your poor experienceI have asked our customer care manager, *** *** to give you a call and correct your problem
***, I have asked our customer service manager, *** ***, to contact you about your issueWe are extremely sorry for this inconvenience and any frustration this may have caused you
We want to apologize for the issues you have had getting the parts you needed for your shades, but we believe everything has been rectifiedIf that is not the case please respond to the complaint
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, I have been in communication with *** and she said all the business was willing to do was a one time only final exchangeThe exchange options do not meet my satisfaction*** sent me samples of alternative head rails that might be square like, but they look nothing like the one I thought I was ordering originallyAlso, she gave me the option of doing a corded version of the shades so it will look like the headrail in the advertisement of the shades I orderedHere is the problem, One of the two main reasons I bought the shades was because I wanted cordlessOn the website it shows pictures of the Select Single Cell Light Filtering Shades, with a square head rail, and with and without a cordFurther, I was told by multiple customer service representatives that if I ordered these shades cordless the head rail would still be square like in the picturesI would like a product that looks like the one I ordered or has the same dimensions, square headrail, and is cordless; otherwise I would like a refund
Regards,
*** ***
***,We are extremely sorry for the poor communication you have received on your orderThis is not indicative of how our team performs*** ***, our Customer Service Manager will be reaching out to you in the next hoursWe are very sorry for the frustration this has caused youIt will
be resolved immediately
We will apply a credit to the reorder for a free blind to resolve this issue
I see you are working with *** on this orderI apologize for the poor delivery of the order, but I am confident *** will be able to handle this for you. If he doesn't solve your issue, please respond to this complaint again
*** **,We have reviewed your caseWe allowed you to return the product well after our day stated window for allowing returnsWE have issued store credit of the full amount of the returnYou still have the remaining balance that can be used as store credit towards a new purchaseAs it states
in our policy, we sell custom manufactured goods and only offer store credit for returnsWe stepped outside our policy to help you with this transaction
It appears we have resolved the issueI am really sorry about the experience you have hadI see *** in customer service is handling your requestShe will absolutely handle your concern in the best possible way
Ms***,I am very sorry that you are so unhappy with the resolutionI have a manager reaching out to you to discuss your perspectiveHere is what our records and recorded conversations show happened:You ordered blinds as an outside mount, meaning they wuld be mounted to the wall and not
inside the frame of the windowUnfortunately, they were cracking the trim around your windows when you attempted to install(No mention of incorrect sizes in the call, simply the product won't work in the measurements provided as they would need to be smaller to fit inside the frame of the windowThis is a decision made by the consumer and not something we can control.)You called in and we agreed to remake the blinds at different sizes and make them so they would mount inside your window frame after you returned the blinds that were ordered and would not work for you based on the fact that they were cracking your trimWe processed the new order with store credit from your original orderIn your original order we had a promotion that gave a free blind away, as nothing was paid for that blind we cannot give store credit towards that blind.If you felt we were rude, we sincerely apologize and we are sure the manager that calls you will apologize as wellWe want you to be happy, but we have to start from a position of having all the correct factsIf you feel we have misconstrued the facts, the customer service manager will be able to verify anything you feel we have wrong in our responseWe are sure we can come to a satisfactory agreement for all parties involved
** ***The product you ordered was a closeout product, We do not make it anymoreIf you look at our warranty page it clearly spells out the fabric separation is not covered under the warranty after yearsI have included a link here.***
It is
always our desire to never have an unsatisfied customer, I will have our customer care manager reach out to you and try to resolve this concern in a way that will satisfy this complaint
I have reviewed the notes on this order and it appears we have resolved the issueIf that is not the case please respond to this request again
We are extremely sorry for the delay in response to your issueIt appears the issue is resolved, per the notes on the orderIf that is not the case please respond to this indicating we have not met your expectationsThanks for allowing us the opportunity to provide you with these shutters
Valued Customer,I want to apologize on behalf of our entire organizationOur team has dropped the ball on resolving your issueI have asked a manager to contact you today and resolve this issueAgain, we are very sorry for your inconvenience, but we will get this resolved immediately
This issues should be resolvedWe issued a refund for the order