Spinlife deeply apologizes for the trouble you had with the wheelchair you purchased for your mother A full credit was issued and your refund should have been credited back to your institution A new box was sent to your mother for pickup of the wheelchair and it is our understanding that Fedex has retrieved the wheelchair We again apologize for the inconvenience and assure you that we are dedicated to providing quality products for your family Please feel free to contact us at ###-###-#### if you have any questions Thank you –SpinLife-
We have received notification from the service tech that the set up of the new chair has been completed and the old chair removedPlease let me know if there anything else we can do for you at this time.Thank you very much,Spinlife Customer Service
We apologize for the many issues you have experienced with your Lift Chair and for the poor Customer Service experience you had with SpinLife We completely understand your frustration with both Pride and SpinLife We know how important the right Lift Chair is to your comfort and quality of life As you requested, we worked with your wife to get this matter resolved for you We are having the Lift Chair picked up at no charge to you and we will credit you in full for your purchase At SpinLife we are dedicated to superior Customer Service and Support and we regret that you Lift Chair issues were not handled in a more timely and responsive manner We will expedite the pick up of your Lift Chair, as well as, the credit for your purchase We appreciate your feedback and we will certainly learn from this and make the appropriate changes with our people, processes and procedures moving forward We wish you all the best in finding the right Lift Chair for you
I spoke with the Customer on the phone and saw that the parts were in transit I have been informed by the technicians that the work has been performed and the Seat is working.However, I have only been able to leave voicemails with the Customer in my attempts to confirm that she is satisfied.Finally, I also given a credit card refund to the customer for twice the amount of the Service Contract that she had purchased in the amount of $325.We believe this issue is resolved and welcome our Customers feedback.Thank you,Scott J [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to meRegards, [redacted] ***
Mr *** We again apologize for the trouble you have had with your lift chair I left you a voicemail today to confirm that I approved your credit request and you will be refunded the full amount of your lift chair within 3-business days In addition we confirmed that the Technician has the box and as soon as we receivethe shipping information from the manufacturer, they will be contacting you to set up an appointment to pick up the chair We again apologize for the delay and please feel free to contact us if you have any questions Thank you –SpinLife-
Mr [redacted] - Spinlife deeply apologizes for the issues you have had with your father power chirWe have investigated your issue and did find areas where we could have communicated with you in a more timely fashionRest assured SpinLife is dedicated to customer satisfaction and are working hard to respond to our customers in a timely fashion when these issues happen Per our conversation, the code means that there is a load issue with the batteriesWe have communicated this with the manufacturer and they sent new batteries to your father's residenceYour father should receive his batteries by Thursday 09/24/or Friday 09/25/ These batteries were sent at no cost to you as part of your warranty on the chairPlease be confident that we will continue to follow up with you to make sure your father's power chair is up and runningif you have any questions regarding this do not hesitate to call ###-###-####, option [redacted] or contact us at [redacted] Thank you -SpinLife-
Mrs *** I understand that the tech picked up the scooter on 07/01/and is currently in the procsess of fixing this We are waiting to hear back from him how the repair went If the repair will not fix the issue, Spinlife will push for a replacement for you We again apologize for the issue you are having with your scooter Please be assured that we will follow this to make sure you are satisfied with the product you purchased from us Thank you -Spinlife-
Dear Mr& Mrs [redacted] I am so sorry to hear of the trouble you are having with your lift chairWe also do apologize that a tech was not sent back out once you received the parts in JuneWe have set up for a tech to be sent to your home at no cost to youThey we be contacting you shortly to setup a day and time to come to your homeWe also contacted you by phone with this informationIf you should have any more questions please feel free to contact our service department.Thank you,Carla G***Spinlife Customer Service
The technician came to repair the chair this eveningHe had parts but they were not the proper parts neededThe service Technician name is ***He was very professionalHe had an excellent compliment of toolsMy wife and I have a good opinion of the service personThis matter has taken too long to resolve even though we have been courteous and cooperative to the resolution SpinLife and [redacted] have had to offerI insist it be resolved now as I previously requestedI have purchased a used chair locally and have made a temporal provision for [redacted] 's lift chair needI insist the initial purchase price be refunded to us immediately so that I can go purchase a nice new chair for her right awayMaybe you mistake my kind demeanor as a weakness and we will be a pushover to tolerate your continued inadequacy in resolving this issueI have lost many hours of work, because [redacted] is not able to get out of chair without my helpShe has suffered without the use of an adequate lift chairThis will not continue; because I will be purchasing the new chair next week, whether you do the right thing or notSpinlife and [redacted] have a very bad customer serviceSpinlife and [redacted] mobility lack integrity that I expect common consideration and some level of decent concern for a user of the mobility products you all provideYou truly have no care or compassion for my wife little bit of comfort or dignityThat is all I have to say now
Mrs [redacted] Spinlife deeply apologizes for all the trouble you have had with your scooterAs soon as we received your complaint, our leadership team reviewed your order with the service team and our Vendor PartnerAfter reading the service technician notes and discussing your order, we completely understand your level of frustration and we are happy to fulfill your request I believe Eric, our Service Team Lead, reached out to you to discuss optionsPer your conversation with him we have started the return process on your scooter and will arrange to have it picked upOnce we have confirmed it has been delivered to the manufacturer we can process a full refund for you or transfer the funds to purchase another brand new scooter Again, Spinlife deeply apologizes for the issues you have had and we are dedicated to customer satisfactionPlease feel free to contact us at ###-###-#### or email us at [email protected] if you have any questionsThank you -SpinLife-
We immediatly reviewed the records and contacted Mr [redacted] The Customer did have a long wait for the repair parts, which had been back ordered Upon conversation with Mr [redacted] , we assured him that we would;Replace the scooter Remove the old ScooterOn December 7th we were informed by our Technician that the Replacement Scooter had been delivered and the old Scooter removed.In my confirmation conversation with Mr [redacted] , he confimed that the replacement Scooter had arrived and that he was satisfied.We apologized for his inconvenience and are happy that his mobility has been ensured.Scott J [redacted] Director of Sales and Service
I filed a complaint with you concerning Spin Life The complaint number is [redacted] I heard back from you concerning what Spin Life agreed to doSo far they have sent the part needed to repair my chair to the repair tecThe chair has been repaired and is workingThey agreed to pay dollars of the lift chair rentalSo far I have not received the check from themI will not agreed to closing of the case until I get the check for dollars
Dear [redacted] ***, We certainly apologize for the lack of communication to you and the delay in getting your lift chair repaired in a timely mannerFrom our order notes I see you spoke to Paula in our service department and she notified you that we are replacing the chair under warrantyThe new chair will be shipped to you and the original chair will picked upPlease let us know if there is anything else we can doThank you, Carla G*** Spinlife Customer Service
Having researched the communication between the Customer and the SpinLife Customer Service Team During that research I did see the Customer mentioned the damage We are disappointed that the Customer had this experience and have done the following:- This morning (6/2/2016) a SpinLife Representative spoke with the Customer and offered them a Free Wheel Chair - The Customer accepted this offer and we believe they are happy with the out comeSpinLife is disappointed that our Customer had this experience and we hope this outcome is more than satisfactory.Best regards,Scott J [redacted]
Following up our conversation 9/9, please make note that SpinLife made a partial refund of $1,to my Visa card on 9/8.Their customer service manager, Derrick at promised me a full refund of $1,by September 18.He said so far he had no proof i"d returned the scooter.He said he'd send me a confirming e-mail and as of today 9/he hasn't.I checked Visa again after talking to him, and found they had credited my Visa for $1,yesterday.But apparently their system hadn't caught up with them(nothing ever does catch up with their promises).I ordered a scooter on July - They charged my credit card $1,the same day.SpinLife 's business practices are terrible, customer service is only a broken promise..The person on an extension never answers a phone call, it's ALWAYS directed to voice mail.Then they take 4-days to call back.With e-mail they seldom respond any quickerdays later on July 22, Their shipper delivered the scooter but the paperwork described a "power chair."I never received an invoice, only an order confirmation.The deliverymen never assembled the scooter completely, not even able to find the power connection for the charger!That afternoon, finding my salesman would be out for more days, a young woman gave me no help at allI had paid for "White Glove Delivery"and she would give me no resources except to say, "Call Medicare."After calling the manufacturer, placing phone messages for the salesman and sending him e-mails, SpinLife offered me a $refund.I wanted to return it, but they never sent a refund application or gave me an authorization number to do so.On 8/they offered me a $l, refund- I protested.On 8/19, their second-choice shipper picked up the scooter, a day after the first company had canceled on the day it was promised.I chose to return the scooter because it wasn't sas promised in their White Glove Delivery.They are an on-line company thus their excuse for sub-contracting out all their servicesBy 9/2, I had heard nothing.from anyone; so I called the pickup shipper who denied knowing anything about a shipment.So I called the.manufacturer again who gave me a return authorization number and the name of who at Spinlife is supposed to be the top guy (Derrick) .Derrick promised me a full refund by September and said he send me an e-mail to that effect He Hasn't.7/they charged credit card 1,498.00.9/they refunded only 1,169.44.They still owe me and haven't confirmed it with an e-mail[redacted] ###-###-####There's an old expression, "robbers of widows and orphans" For SpinLife, just add disabled!
In reference to my complaint ID [redacted] against Spin Life, the basic problems have been resolvedI have been awaiting to reply for the arrival of a shipping container and my responsibility to return the erroneously shipped lift.It took quite some time for the shipping box to arriveI had requested a bill of materials which never came, and the shipping box arrived with only cardboard and one small block of Styrofoam to pack the heavy items to be returnedI packed the components as carefully as I could to protect them during transit with what I had availableThe carton is now waiting for the transit people to pick it up.In reference to the "message from business", in view of the consistent failure to respond to my requests concerning the error, I find it difficult to believe their sincerity about customer concern None the less, you may consider the case closed although the return shipment is still pending[redacted]
Regarding this complaint I have been speaking to the Mrs [redacted] and she did not want the lift to be repairedShe did not have the lift or additional battery that she had purchased for itBoth were with the techWe put through a refund for the lift which was $and the battery which was $ on 5/This was communicated to Mrs [redacted] .Please let me know if you need any other information.Thank you,Carla G***Customer Service Team Lead
Spinlife deeply apologizes for the trouble you had with the wheelchair you purchased for your mother A full credit was issued and your refund should have been credited back to your institution A new box was sent to your mother for pickup of the wheelchair and it is our understanding that Fedex has retrieved the wheelchair We again apologize for the inconvenience and assure you that we are dedicated to providing quality products for your family Please feel free to contact us at ###-###-#### if you have any questions Thank you –SpinLife-
We have received notification from the service tech that the set up of the new chair has been completed and the old chair removedPlease let me know if there anything else we can do for you at this time.Thank you very much,Spinlife Customer Service
We apologize for the many issues you have experienced with your Lift Chair and for the poor Customer Service experience you had with SpinLife We completely understand your frustration with both Pride and SpinLife We know how important the right Lift Chair is to your comfort and quality of life As you requested, we worked with your wife to get this matter resolved for you We are having the Lift Chair picked up at no charge to you and we will credit you in full for your purchase At SpinLife we are dedicated to superior Customer Service and Support and we regret that you Lift Chair issues were not handled in a more timely and responsive manner We will expedite the pick up of your Lift Chair, as well as, the credit for your purchase We appreciate your feedback and we will certainly learn from this and make the appropriate changes with our people, processes and procedures moving forward We wish you all the best in finding the right Lift Chair for you
I spoke with the Customer on the phone and saw that the parts were in transit I have been informed by the technicians that the work has been performed and the Seat is working.However, I have only been able to leave voicemails with the Customer in my attempts to confirm that she is satisfied.Finally, I also given a credit card refund to the customer for twice the amount of the Service Contract that she had purchased in the amount of $325.We believe this issue is resolved and welcome our Customers feedback.Thank you,Scott J [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to meRegards, [redacted] ***
Mr *** We again apologize for the trouble you have had with your lift chair I left you a voicemail today to confirm that I approved your credit request and you will be refunded the full amount of your lift chair within 3-business days In addition we confirmed that the Technician has the box and as soon as we receivethe shipping information from the manufacturer, they will be contacting you to set up an appointment to pick up the chair We again apologize for the delay and please feel free to contact us if you have any questions Thank you –SpinLife-
Mr [redacted] - Spinlife deeply apologizes for the issues you have had with your father power chirWe have investigated your issue and did find areas where we could have communicated with you in a more timely fashionRest assured SpinLife is dedicated to customer satisfaction and are working hard to respond to our customers in a timely fashion when these issues happen Per our conversation, the code means that there is a load issue with the batteriesWe have communicated this with the manufacturer and they sent new batteries to your father's residenceYour father should receive his batteries by Thursday 09/24/or Friday 09/25/ These batteries were sent at no cost to you as part of your warranty on the chairPlease be confident that we will continue to follow up with you to make sure your father's power chair is up and runningif you have any questions regarding this do not hesitate to call ###-###-####, option [redacted] or contact us at [redacted] Thank you -SpinLife-
Mrs *** I understand that the tech picked up the scooter on 07/01/and is currently in the procsess of fixing this We are waiting to hear back from him how the repair went If the repair will not fix the issue, Spinlife will push for a replacement for you We again apologize for the issue you are having with your scooter Please be assured that we will follow this to make sure you are satisfied with the product you purchased from us Thank you -Spinlife-
Business asked for more time to respond
Dear Mr& Mrs [redacted] I am so sorry to hear of the trouble you are having with your lift chairWe also do apologize that a tech was not sent back out once you received the parts in JuneWe have set up for a tech to be sent to your home at no cost to youThey we be contacting you shortly to setup a day and time to come to your homeWe also contacted you by phone with this informationIf you should have any more questions please feel free to contact our service department.Thank you,Carla G***Spinlife Customer Service
The technician came to repair the chair this eveningHe had parts but they were not the proper parts neededThe service Technician name is ***He was very professionalHe had an excellent compliment of toolsMy wife and I have a good opinion of the service personThis matter has taken too long to resolve even though we have been courteous and cooperative to the resolution SpinLife and [redacted] have had to offerI insist it be resolved now as I previously requestedI have purchased a used chair locally and have made a temporal provision for [redacted] 's lift chair needI insist the initial purchase price be refunded to us immediately so that I can go purchase a nice new chair for her right awayMaybe you mistake my kind demeanor as a weakness and we will be a pushover to tolerate your continued inadequacy in resolving this issueI have lost many hours of work, because [redacted] is not able to get out of chair without my helpShe has suffered without the use of an adequate lift chairThis will not continue; because I will be purchasing the new chair next week, whether you do the right thing or notSpinlife and [redacted] have a very bad customer serviceSpinlife and [redacted] mobility lack integrity that I expect common consideration and some level of decent concern for a user of the mobility products you all provideYou truly have no care or compassion for my wife little bit of comfort or dignityThat is all I have to say now
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]
Mrs [redacted] Spinlife deeply apologizes for all the trouble you have had with your scooterAs soon as we received your complaint, our leadership team reviewed your order with the service team and our Vendor PartnerAfter reading the service technician notes and discussing your order, we completely understand your level of frustration and we are happy to fulfill your request I believe Eric, our Service Team Lead, reached out to you to discuss optionsPer your conversation with him we have started the return process on your scooter and will arrange to have it picked upOnce we have confirmed it has been delivered to the manufacturer we can process a full refund for you or transfer the funds to purchase another brand new scooter Again, Spinlife deeply apologizes for the issues you have had and we are dedicated to customer satisfactionPlease feel free to contact us at ###-###-#### or email us at [email protected] if you have any questionsThank you -SpinLife-
We immediatly reviewed the records and contacted Mr [redacted] The Customer did have a long wait for the repair parts, which had been back ordered Upon conversation with Mr [redacted] , we assured him that we would;Replace the scooter Remove the old ScooterOn December 7th we were informed by our Technician that the Replacement Scooter had been delivered and the old Scooter removed.In my confirmation conversation with Mr [redacted] , he confimed that the replacement Scooter had arrived and that he was satisfied.We apologized for his inconvenience and are happy that his mobility has been ensured.Scott J [redacted] Director of Sales and Service
I filed a complaint with you concerning Spin Life The complaint number is [redacted] I heard back from you concerning what Spin Life agreed to doSo far they have sent the part needed to repair my chair to the repair tecThe chair has been repaired and is workingThey agreed to pay dollars of the lift chair rentalSo far I have not received the check from themI will not agreed to closing of the case until I get the check for dollars
Dear [redacted] ***, We certainly apologize for the lack of communication to you and the delay in getting your lift chair repaired in a timely mannerFrom our order notes I see you spoke to Paula in our service department and she notified you that we are replacing the chair under warrantyThe new chair will be shipped to you and the original chair will picked upPlease let us know if there is anything else we can doThank you, Carla G*** Spinlife Customer Service
Having researched the communication between the Customer and the SpinLife Customer Service Team During that research I did see the Customer mentioned the damage We are disappointed that the Customer had this experience and have done the following:- This morning (6/2/2016) a SpinLife Representative spoke with the Customer and offered them a Free Wheel Chair - The Customer accepted this offer and we believe they are happy with the out comeSpinLife is disappointed that our Customer had this experience and we hope this outcome is more than satisfactory.Best regards,Scott J [redacted]
Following up our conversation 9/9, please make note that SpinLife made a partial refund of $1,to my Visa card on 9/8.Their customer service manager, Derrick at promised me a full refund of $1,by September 18.He said so far he had no proof i"d returned the scooter.He said he'd send me a confirming e-mail and as of today 9/he hasn't.I checked Visa again after talking to him, and found they had credited my Visa for $1,yesterday.But apparently their system hadn't caught up with them(nothing ever does catch up with their promises).I ordered a scooter on July - They charged my credit card $1,the same day.SpinLife 's business practices are terrible, customer service is only a broken promise..The person on an extension never answers a phone call, it's ALWAYS directed to voice mail.Then they take 4-days to call back.With e-mail they seldom respond any quickerdays later on July 22, Their shipper delivered the scooter but the paperwork described a "power chair."I never received an invoice, only an order confirmation.The deliverymen never assembled the scooter completely, not even able to find the power connection for the charger!That afternoon, finding my salesman would be out for more days, a young woman gave me no help at allI had paid for "White Glove Delivery"and she would give me no resources except to say, "Call Medicare."After calling the manufacturer, placing phone messages for the salesman and sending him e-mails, SpinLife offered me a $refund.I wanted to return it, but they never sent a refund application or gave me an authorization number to do so.On 8/they offered me a $l, refund- I protested.On 8/19, their second-choice shipper picked up the scooter, a day after the first company had canceled on the day it was promised.I chose to return the scooter because it wasn't sas promised in their White Glove Delivery.They are an on-line company thus their excuse for sub-contracting out all their servicesBy 9/2, I had heard nothing.from anyone; so I called the pickup shipper who denied knowing anything about a shipment.So I called the.manufacturer again who gave me a return authorization number and the name of who at Spinlife is supposed to be the top guy (Derrick) .Derrick promised me a full refund by September and said he send me an e-mail to that effect He Hasn't.7/they charged credit card 1,498.00.9/they refunded only 1,169.44.They still owe me and haven't confirmed it with an e-mail[redacted] ###-###-####There's an old expression, "robbers of widows and orphans" For SpinLife, just add disabled!
In reference to my complaint ID [redacted] against Spin Life, the basic problems have been resolvedI have been awaiting to reply for the arrival of a shipping container and my responsibility to return the erroneously shipped lift.It took quite some time for the shipping box to arriveI had requested a bill of materials which never came, and the shipping box arrived with only cardboard and one small block of Styrofoam to pack the heavy items to be returnedI packed the components as carefully as I could to protect them during transit with what I had availableThe carton is now waiting for the transit people to pick it up.In reference to the "message from business", in view of the consistent failure to respond to my requests concerning the error, I find it difficult to believe their sincerity about customer concern None the less, you may consider the case closed although the return shipment is still pending[redacted]
Regarding this complaint I have been speaking to the Mrs [redacted] and she did not want the lift to be repairedShe did not have the lift or additional battery that she had purchased for itBoth were with the techWe put through a refund for the lift which was $and the battery which was $ on 5/This was communicated to Mrs [redacted] .Please let me know if you need any other information.Thank you,Carla G***Customer Service Team Lead