Dear [redacted] , Your original chair order was from 11/We replaced it for you in 5/We never received the original chair back from you and that was part of the process of you getting a replacementWhen we contacted you about this you informed us you had given it to your sister Then months after receiving your replacement you stated you were not happy with the replacement, this was around November We contacted the manufacture for assistance and offered to get you in touch with a tech in your area to do an evaluation on the chair but you would be responsible for the tech cost, but you declined that solutionI am sorry there is nothing else we can offer at this timeThank you, Carla G [redacted] Spinlife Customer Service
Dear Mr [redacted] ,I am very sorry for the delay in getting your lift chair repaired and any frustration this has caused you and your wifeWe certainly should have worked better to get this resolved for you when you initially contacted us about needing repair on your chairThere is no excuse for that type of customer service and it certainly will not happen againThe technician is scheduled to do the repair this Friday 12/Please let us know if we can help in any other way.Thank you very much for your patience and understanding.Carla G***Spinlife Customer Service
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Dear Mr [redacted] ***,I am very sorry for the delay in having your scooter picked up and returnedAlso for the lack of communication on our partAs you know we have communicated yesterday and today regarding the returnThe pick up is set up for Thursday 10/and you will be receiving a full refund.Thank you very much for your help and patience with this matter.Carla G***Spinlife Customer Service
Thank you for your help in resolving our issue with SpinlifeThe money has been deposited back into my account and the items shipped offWe appreciate your input in this matterI wasn’t getting anywhere with the company aloneThank you again
Spin Life has not repaired the chair in a timely mannerI bought a new chair today from a local sourceConsider today's date and consider the date Spin Life last stated they were proceeded with effort to make the repairConsider the telephone communication they had with [redacted] on December 27th when they said they have intent to make further effort to repair the chair [redacted] approved for them to make the repairThe repair personnel are still welcome to come to our home to repair the chair for [redacted] or Spin Life however; it is my view that they will be repairing it for Spin Life or ***I am not going to be satisfied with anything less than a full refund of the original purchase price
[redacted] We apologize again for any confusion on your refund We did check with our accounting department and confirmed that only $1,was credited back to your Visa We do not show any overpayment and we double checked this with our banking institutions The reason you were credited this amount is that we only charged you for the return pick up and freight which when we spoke you agreed to In summary this is the breakdown of your credit: Total Paid to Spinlife for scooter including White Glove delivery: $1, Summary: $1,- return freight of $= $1, We do apologize that your experience with Spinlife was frustrating for you We are dedicated to customer satisfaction and please let us know if you have any questions on this Thank you -Spinlife-
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
After listening to the call between the Customer and [redacted] and reviewing the issue, SpinLife understand the Customers However, this item was purchased online and during the purchase process, the following occurred;The customer choose what size sling they were purchasingDuring the purchase, the web site clearly states our return policy for these itemsUpon checkout, the return policy for Slings clearly states (repeats) the return policy for Slings is that they can not be returned if the package is opened due to health and hygienic concerns.The Customer is asking SpinLife to Change/Ignore our clearly stated and advertised policy We would ask the Revdex.com to remove this complaint from public record due to the request to change/ignore advertised policy.Again, we are sorry the Customer encountered this issue and do wish them the very best[redacted] Director of Sales & Service
The Customer saw our catalog picture of the same unit that she has and it seems the image is reversed and shows the control handle on a different side than hers is on Her conclusion was that her unit was a older model or version.We had a Technician go to her location and address each issue and she has shared that she is happy with the result and resolution.We believe this issue is completely resolved and have ensured the Customer that she can contact specific team members directly moving forward with any questions or concerns[redacted]
Mrs [redacted] Spinlife deeply apologizes for the delay in getting your lift repaired We have investigated this matter and did find where Spinlife failed to update you in a timely manner regarding the status of your lift repair Please be assured that Spinlife takes this very seriously and will make changes to make sure we are following up with our customers I understand that the part has been shipped to the new technician and he will be contacting you soon As I stated in my email to you, there will be no charge for this service visit and we will follow this until it gets resolved Please feel free to contact us if you have any questions or concerns Thank you –Spinlife-
Dear Revdex.com,The replacement order was delivered to Mr [redacted] on 10/15/The service staff at Spinlife followed up with the customer after delivery and he was happy with the new chair.Thank youCarla G***Spinlife Customer Service
As per instruction if Spin life by Benita, I brought the scooter battery to O'reilly auto parts and services here at surprise Az on august 29, 2015, but o'reilly cannot test it cause they said , there is nothing in the battery itself where to hook their testerWe left a message on Benita's answering machine about thisHow about if I send the scooter battery to you Spin life and see for yourself and if battery is dead then you may send me a new battery .what say you??! Sincerely, [redacted] ***
SpinLife is grateful that the Customer reached out and apologize for the error in the item received! We have sent another replacement to the Customer Our records show that the Replacement seat was received on December 5th.We are extremely disappointed with the Customer's experience and hope that the above is a satisfactory resolution.If not, I would welcome a call directly and will step in wherever needed.Scott J [redacted] Director of Sales
- We at Spinlife again apologize for the problems you are having with the scooter Our Service Lead has been trying to get in touch with you to thoroughly go over the issue with you Our hope is to continue to try to diagnose the issue over the phone so that a service technician is not required As explained previously unfortunately the service contract has expired on your scooter since it is over a year old However, if a technician is needed we are willing to discount our cost from $179/visit to $ We will also work to make sure you get parts if needed Please contact our Service Lead at your earliest convenience at ###-###-####, ext *** so we can help you Thank you -SpinLife-
I am not sure why it is believed that this complaint is resolved The technician still has the scooter and says he does not consider the fix to be dependable We have not received money back or a new unit At this point money back is highly desired because we want to be able to invest in a different higher quality product from the vendor of our choice.Please reopen this complaint as it is not resolved.Than you***
SpinLife regrets the experience [redacted] encountered SpinLife has already had a replacement unit sent to [redacted] *** This unit will be set up by a Technician and the old unit is being packaged by Technician and taken away.We do believe this complaint has been resolved to the Customer's satisfaction.Scott J [redacted] Director of Sales/Service
Dear SPinlife that is fine on the mattress but I don't need the blower for the bed and want to return that since its listed on the receipt as a separate entry I am very disappointed on the return policy on the mattress not being displayed in multiple languages so my parents could have know and understood the policy better The mattress my parents need based on the ICU at the hospital where my sister was staying is [redacted] So I would be ok with be able to return the blower for a full refund and receiving a discount on the needed mattress above to resolve this issue Regards, [redacted] ***
Dear Mr [redacted] I am so sorry for the delay in the delivery of Mr***'s replacement chairI did receive confirmation that the chair was delivered this morning 8/25/to Mr***Please let me know if there is anything else I can help you with.Thank you,Carla G***Spinlife Customer Service
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, Pamela M [redacted]
Dear [redacted] , Your original chair order was from 11/We replaced it for you in 5/We never received the original chair back from you and that was part of the process of you getting a replacementWhen we contacted you about this you informed us you had given it to your sister Then months after receiving your replacement you stated you were not happy with the replacement, this was around November We contacted the manufacture for assistance and offered to get you in touch with a tech in your area to do an evaluation on the chair but you would be responsible for the tech cost, but you declined that solutionI am sorry there is nothing else we can offer at this timeThank you, Carla G [redacted] Spinlife Customer Service
Dear Mr [redacted] ,I am very sorry for the delay in getting your lift chair repaired and any frustration this has caused you and your wifeWe certainly should have worked better to get this resolved for you when you initially contacted us about needing repair on your chairThere is no excuse for that type of customer service and it certainly will not happen againThe technician is scheduled to do the repair this Friday 12/Please let us know if we can help in any other way.Thank you very much for your patience and understanding.Carla G***Spinlife Customer Service
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Dear Mr [redacted] ***,I am very sorry for the delay in having your scooter picked up and returnedAlso for the lack of communication on our partAs you know we have communicated yesterday and today regarding the returnThe pick up is set up for Thursday 10/and you will be receiving a full refund.Thank you very much for your help and patience with this matter.Carla G***Spinlife Customer Service
Thank you for your help in resolving our issue with SpinlifeThe money has been deposited back into my account and the items shipped offWe appreciate your input in this matterI wasn’t getting anywhere with the company aloneThank you again
Spin Life has not repaired the chair in a timely mannerI bought a new chair today from a local sourceConsider today's date and consider the date Spin Life last stated they were proceeded with effort to make the repairConsider the telephone communication they had with [redacted] on December 27th when they said they have intent to make further effort to repair the chair [redacted] approved for them to make the repairThe repair personnel are still welcome to come to our home to repair the chair for [redacted] or Spin Life however; it is my view that they will be repairing it for Spin Life or ***I am not going to be satisfied with anything less than a full refund of the original purchase price
[redacted] We apologize again for any confusion on your refund We did check with our accounting department and confirmed that only $1,was credited back to your Visa We do not show any overpayment and we double checked this with our banking institutions The reason you were credited this amount is that we only charged you for the return pick up and freight which when we spoke you agreed to In summary this is the breakdown of your credit: Total Paid to Spinlife for scooter including White Glove delivery: $1, Summary: $1,- return freight of $= $1, We do apologize that your experience with Spinlife was frustrating for you We are dedicated to customer satisfaction and please let us know if you have any questions on this Thank you -Spinlife-
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
After listening to the call between the Customer and [redacted] and reviewing the issue, SpinLife understand the Customers However, this item was purchased online and during the purchase process, the following occurred;The customer choose what size sling they were purchasingDuring the purchase, the web site clearly states our return policy for these itemsUpon checkout, the return policy for Slings clearly states (repeats) the return policy for Slings is that they can not be returned if the package is opened due to health and hygienic concerns.The Customer is asking SpinLife to Change/Ignore our clearly stated and advertised policy We would ask the Revdex.com to remove this complaint from public record due to the request to change/ignore advertised policy.Again, we are sorry the Customer encountered this issue and do wish them the very best[redacted] Director of Sales & Service
The Customer saw our catalog picture of the same unit that she has and it seems the image is reversed and shows the control handle on a different side than hers is on Her conclusion was that her unit was a older model or version.We had a Technician go to her location and address each issue and she has shared that she is happy with the result and resolution.We believe this issue is completely resolved and have ensured the Customer that she can contact specific team members directly moving forward with any questions or concerns[redacted]
Mrs [redacted] Spinlife deeply apologizes for the delay in getting your lift repaired We have investigated this matter and did find where Spinlife failed to update you in a timely manner regarding the status of your lift repair Please be assured that Spinlife takes this very seriously and will make changes to make sure we are following up with our customers I understand that the part has been shipped to the new technician and he will be contacting you soon As I stated in my email to you, there will be no charge for this service visit and we will follow this until it gets resolved Please feel free to contact us if you have any questions or concerns Thank you –Spinlife-
Dear Revdex.com,The replacement order was delivered to Mr [redacted] on 10/15/The service staff at Spinlife followed up with the customer after delivery and he was happy with the new chair.Thank youCarla G***Spinlife Customer Service
As per instruction if Spin life by Benita, I brought the scooter battery to O'reilly auto parts and services here at surprise Az on august 29, 2015, but o'reilly cannot test it cause they said , there is nothing in the battery itself where to hook their testerWe left a message on Benita's answering machine about thisHow about if I send the scooter battery to you Spin life and see for yourself and if battery is dead then you may send me a new battery .what say you??! Sincerely, [redacted] ***
SpinLife is grateful that the Customer reached out and apologize for the error in the item received! We have sent another replacement to the Customer Our records show that the Replacement seat was received on December 5th.We are extremely disappointed with the Customer's experience and hope that the above is a satisfactory resolution.If not, I would welcome a call directly and will step in wherever needed.Scott J [redacted] Director of Sales
- We at Spinlife again apologize for the problems you are having with the scooter Our Service Lead has been trying to get in touch with you to thoroughly go over the issue with you Our hope is to continue to try to diagnose the issue over the phone so that a service technician is not required As explained previously unfortunately the service contract has expired on your scooter since it is over a year old However, if a technician is needed we are willing to discount our cost from $179/visit to $ We will also work to make sure you get parts if needed Please contact our Service Lead at your earliest convenience at ###-###-####, ext *** so we can help you Thank you -SpinLife-
I am not sure why it is believed that this complaint is resolved The technician still has the scooter and says he does not consider the fix to be dependable We have not received money back or a new unit At this point money back is highly desired because we want to be able to invest in a different higher quality product from the vendor of our choice.Please reopen this complaint as it is not resolved.Than you***
SpinLife regrets the experience [redacted] encountered SpinLife has already had a replacement unit sent to [redacted] *** This unit will be set up by a Technician and the old unit is being packaged by Technician and taken away.We do believe this complaint has been resolved to the Customer's satisfaction.Scott J [redacted] Director of Sales/Service
Dear SPinlife that is fine on the mattress but I don't need the blower for the bed and want to return that since its listed on the receipt as a separate entry I am very disappointed on the return policy on the mattress not being displayed in multiple languages so my parents could have know and understood the policy better The mattress my parents need based on the ICU at the hospital where my sister was staying is [redacted] So I would be ok with be able to return the blower for a full refund and receiving a discount on the needed mattress above to resolve this issue Regards, [redacted] ***
Dear Mr [redacted] I am so sorry for the delay in the delivery of Mr***'s replacement chairI did receive confirmation that the chair was delivered this morning 8/25/to Mr***Please let me know if there is anything else I can help you with.Thank you,Carla G***Spinlife Customer Service
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, Pamela M [redacted]