CIESA

Unfortunately, the terms of valuation under an Interstate move do not work with those parametersCoverage is exteded and is covered under, repair to pre-move condition
I can extend that we pay you the estimated cost of repair as follows:
Liquor Cabinet $
Jewelry cabinet $
Wall damage $
You may then contact the repair firm of your choice to have repairs performed

Customers items have been delivered

In regards to ***'s complaint, *** has been a customer to Admiral Self-Stor for over years. We value her loyalty and business over these years. Regrettably on September 2nd, the gates were locked without a thorough drive through of the facility and unfortunately *** was
locked in. This was a regrettable incident and we are truly sorry it happened. We were able to get someone to the facility within minutes to let *** and her husband out and at that time, people affiliated with my organization (not employees) were very apologetic and actually gave *** $as a good faith gesture and stated "iced coffees are on me". As this happened over Labor Day weekend I also took additional days of vacation and was not notified of this incident until Wednesday, September 9th, when I returned back to work. *** wrote this prior to me having the opportunity to call her to resolve this matter prior to her going to the Revdex.com. I did leave a message at ***'s work on Wednesday the 9th and she never responded. This is truly an isolated incident as in thirty three years of being in the self-store business I can only recall one other time someone was locked in behind the gates. I am going to offer *** one month of free storage for her inconvenience and if she chooses to reach out to me once again a sincere apology. Regards,Mark M***President Admiral Moving & Storage

The claim has been authorized for payment and sent to accounting to be paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, AArnold claims to have contacted a repair company on several occasions but they don't seem interested in scheduling a time to come and repair our furnitureSince the damage occurred on 4/25/and no repair has been scheduled, we highly doubt that AArnold has the ability to get someone to our house to correct the damage that their employees caused to our propertySince we purchased optional insurance (they refer to it as "valuation for full value protection"), that is optional (and an additional charge) to increase the free basic $.60/lb coverage, we'd like to excercise the coverage we purchasedWe would now like our damaged furniture replaced with newI think that we have been more than patientPlease let us know who to send descriptions and model numbers to.
Regards,
*** ***

I think if they're gonna mess up they should provide better aid in relief to their customers if its there faultWhat they currently provide for
aid is insufficientThe $a day works for people who have lots of cash on handWhen you fork over a check for 10,your automatically shortHow they estimate a move is poorly done, maybe they bite off more than they can chewThe aid to their customers is not good. Expected delivery is July 14,

After my last response I lost track of this complaint because the customer stated she did not accept my explanation. I have mailed a check for $for compensation for the inconvenience and to be put toward the repairs of the driveway. As I believe, we are all in agreement there were other vendors with other trucks that caused issues to the driveway as well. It is my hope that the $compensation will settle this claim in full. Thank you,Mark M***President Admiral Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The Company was told (I told their **iver) about the issue and he admitted that it was one of the workers that he had hired for the move. My wife would attest to that as well. In addition, I have already stated I sent the documentation as soon as I was able to do so once I arrived at my Duty Location. I also stated a number of times that I had no choice but to make the repairs since my house was going to be put on the market for sale shortly. I have also sent pictures of the carpets that show the condition prior to the movers staining them. Also, I would like you to know that I am offended that the company is accusing an active duty officer of 22+ years of lying. I have too much integrity to do such and it is shameful of A-Arnold for making such a statement.I see from the many complaints on their website that this is a company that is not very good to customers. Unfortunately, I did not choose them and if I had a choice, after reading all of the complaints, I would not choose them and I will state so to all other officers. In addition, all of these complaints will be made available to the US Government and I would seriously doubt any project officer would award A-Arnold with another contract.My request is very easy - I am asking for A-Arnold to cover the expenses for the repair. Thank you,*** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
During the two and
half weeks that I attempted to speak with MrM*** directly, he never once
made an effort to call me backEach time I spoke to the same gentleman in his
office who asked for my contact information and concern and promised that Mr
M*** would call me back in or mins though he never didThe fact that the
Admiral Moving truck driver was under the impression that my dissatisfaction
was solely at another source is a lieI made my dissatisfaction known
the day of the service and the driver told me to contact the office immediately
on Monday since they were closed over the weekend and they would
take care of sending someone out in order to make the necessary repairsYes, there was
initial damage done by another moving company on the same day, but that hole is
closer to the driveway edgeI have two holes in my pavers which are clearly
divinableThe area where the Admiral moving truck backed over the pavers is
not a simple "dimple" but actually a large dent closer to the side of my
houseThe damage was caused because the drivers decided on their own accord to pull closer to the side of the house to align the back of the
truck to my front porch in order to pull out the ramp to the top of the porch
for ease of unloading into the houseAll the workers were well aware that I
was not happy with the damage they caused in addition to the first company's
negligence and reassured me it would be taken care of by their officeI was
never informed that I needed to write anything extra down on a bill of lading
before they left, but I signed and paid for the moving services that were
completedI went on good faith that I would not have such a problem getting
the damages caused by this company repaired in a timely manner but I see now
that is not the case
Sincerely,
*** ***

I have enclosed their emails admitting that it took months to cut me a check after my claim was approved on 8/23- and more that builds a file of poor treatment on my caseI have enclosed their email promising that the adjusted amount was being handwalked to A/P and that it would be out that week- and that was last week (11/2).After I complained yet again, have their email promising that the check would be mailed this week, by 11/Of course, it's not ready.They have done nothing they promised ALL I ASK IS THAT THEY DO WHAT THEY HAVE TOLD ME THEY WOULD DO.I accepted less money ($500) in good faith with the expectation that I would have been paid weeks ago I do not know what more to do to get them to perform what they acknowledge, by the date they promise. *** ***

The claim was approved and the check request was sent to accounting for processingUnfortunately we are in the midst of a transition company wide and check processing has been slowed down due to several glitches. The check will be mailed and you will receive an email that the check has been
cutI apologize for the delay

I do not show that your shipment has delivered at this time, so I am unsure what kind of assistance you are needing

We have previously responed to Mr***s complaint. In addition to the point that events and communications during the move do not support Mr***s story; claim procedures as outlned to Mr*** by both us and Mr***s employer were not followed by him, our office was not notified of any issue with the carpet for more than two weeks after Mr*** replaced his carpet, and no evidence of the problem was presented to us prior to the customer's having the alleged damage removed and destroyedHis office is aware of our response as well

We apologize for Ms***'s experience. A check has been cut and sent to her ad should arrive within the week

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com
Response to case # ***
Our company scheduled a bug spray treatment for ** *** *** We scheduled a service the service to be applied Sept 15, 2015, 2pmI arrived, knocked on the front door, and when no one answered I completed the spray job and left billing invoice on
the front door
The following day Mr *** called our office to say his wife was scratched by their cat when she was collecting him to prepare for our spray serviceHe said it was due to us not notifying himI told him I was sorry that his cat scratched his wife but that we did notify him and even set a time to apply the treatmentOn October 2, we received an email from Mr*** stating that he was in the hospital and wanted us to work with him on his last bill, for "all the problems"We waved the late charges fees on his account and forwarded balance owning for the last sprayOn October 27, we received an email asking to have half taken off of service and bill be paid in full
We are asking Mr*** to pay for the amount of spray application that we applied in good faith
*** ***
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*** *** ** *** ***
*** *** *** *** *
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Revdex.com: After a threat
to contact a lawyer, I finally had a response to email sent to A Arnold I received the money owed to me today in the mail
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***