CIESA

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reached out to the repair firm this morning to find out why an appointmnt has not been scheduledRepairs have been authorized
We cannot "refund" insurance costs associated with a relocationWe do not sell insurance on a move, valuation is the coverage that is applicable if damage occurs

This check was mailed to [redacted] last week, on 9/23/16. Thank you! [redacted] Chief Executive Officer A. Arnold Relocation 5200 Interchange Way Louisville, Kentucky 40229 [redacted]
[redacted]
[redacted]

[redacted]
I apologize for the delay in receiving your check. Your check was requested and processed as we advised. Somewhere in the processing, there was an error made. I personally had accounting reissue the check and have attached a copy for you reference. It will put in the mail this...

afternoon. You shold have it sometime next week.
 
[redacted]
Director, Quality Assurance and Customer Service
A. Arnold World Class Relocation
5200 Interchange WayLouisville, Kentucky 40229
[redacted]

We show this claim was paid in full on Nov 4. Thank you! [redacted] A. Arnold Relocation 5200 Interchange Way Louisville, Kentucky 40229 [redacted] Direct: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We still have not been contacted by A. Arnold, or its representatives, to schedule repair for our furniture. We would like to have our damaged furniture replaced, or repaired and the cost of the insurance/coverage refunded. We did not pay $350 for additional coverage to be ignored for 2.5 months. We have no faith that A. Arnold is interested in, or capable of, repairing the damage that they caused to our property. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business obviously did not read...

my statement,  as it had nothing to do with char**s and when they were accrued.  It relates to inexcusable customer service and mishandling of moving quotes, in addition to miscommunication amongst their own team.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A. Arnold said that a check had been cut and that I would receive it in a week. Although the message was sent on January 23, 2017, I have not received the check. Therefore I cannot close the complaint and will continue to keep it open until the check has been received.Update: 2/2/2017 - I have not received the promised refund. All best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
Regards,
[redacted] They have acknowledged the damage they did 6 months ago. They have also stated that they owed money 6 months ago. When asked for the payment, the sales person [redacted] responded by misbehavior. "I am not going to respond to your emails......." They will not improve and pay without public shaming. I don't have the time to take them to small calims court, otherwise I would have done so long ago. These are criminals we are dealing with and should be barred from doing business here.

[redacted]I received the check from A. Arnold. Could we please close the complaint?Thank you,[redacted]

Tell us why here...
We authorized inspection of the customer's damaged items in July, and after the firm got connected wit th customer to perform the inspection, we finally got the report in September.  At that time, the customer spoke with our Claims Dept and asked that we not have...

our vendor perform the repairs, he wanted to pick his own company.  We reviewed the claim and put together an offer letter cashing shipper out for our repair costs/as claimed on a few items and also denied a few items; which was sent to the shipper on 9/28/16. The shipper spoke with our Claims Dept and disputed several items; and as normal process we asked him to put those in writing to us for consideration but we never heard back from the cutomer either way. Within the last week we had a voicemail from the shipper saying he was going to accept our offer. We have submitted this to our payables department, which typically requires a 30 day processing period.

I will resend the paperwork, I am sorry you have not received it.

Initial payment was made to customerfor $800.00, additional payment has been authorized for $850.00. There are two seperate claimes involved with this shipmet, both have different claimed amounts. Customer has been presented the fnal claim payment amount, and we are awaiting acceptance.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The firm made a counter-offer that I, in good faith, accepted less money than was due me with the promise that the payment would be processed that week.  In their e-mail to me from Monday, 11/02/15 , I was told that the check request was being "hand-walked" to accounting and it would be ready for me by the end of the week.  It was not ready when promised.  All I have ever asked over the past 3 months is for A-Arnold to just do what they promised me. And now that I accept less money, once again they LIED about what they were going to do.  One would think that the manager would have paid more attention to this issue to see that the check would be ready when promised.Since they refuse to honor their commitments, it appears I must go to court for the full amount plus additional damages in order to get them to do nothing more than what they promised, in writing, to do. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the stipulation that the compensation check for $300 reimbursement is actually received at the address of service.
Sincerely,
[redacted]

I have finally received my check, and consider this matter closed.I found the latest remark on this website from [redacted] to be patronizing and insulting. There has not been one instance, of many promises made, that this manager has lived up to. While the check was prepared and dated 11/12/15, I just received the check 12/18/15.  While I was promised it would be mailed on the 13th, I find it incredulous to believe that the US Post Office took four business days to deliver my check from 10 miles away. Did it sit at her desk for a few days to punish me? Don't know, don't care.  All I can prove is that it took 6 days to get to my mailbox. You can look at their history of missing deadlines and reach your own conclusion.How they exhibit such wonderful service on the front end and then abandon all semblance of best practices and customer service, I cannot explain.I shall gladly share my frustrations with as many people as I can.

In regards to [redacted]s complaint about her driveway at her new residence in [redacted]  We respectfully submit the following.  On the bill of lading there were no notations made as an exception in regards to the dimple that was put in the driveway.  However, prior to our...

delivery they had another company that delivered a mobile storage unit that created and enormous amount of damage.   My driver was under the impression that her dissatisfaction was solely on the other company and not us.  It is our intention to call the client and try to resolve their issue.  Regards,  Mark M[redacted] President Admiral Moving & Storage

Mrs. [redacted] requested annual service on March 21, 2017 and agreed to pay 10 monthly payments of $[redacted]. Once her account became delinquent, services were suspended on her property in May. We have requested payment for balance owing for services completed. Per Lawn Doctor policy we do...

not release personal account information to third parties. Sincerely, Lisa D[redacted] Owner

Mr [redacted]s version of events is not accurate. No damage was claimed or reported to the crew at the time of packing/loading; and the **iver's report was that the home/carpets were prepped (covered to prevent tracking in) prior to packing/loading, which is standard procedure.  We were also not...

given the opportunity to inspect the alleged damages prior to replacement or to use an authorized vendor for replacement/cleaning. Essentially, the customer decided the carpet was damaged and replaced it, in both cases without notifying us; and now wants us to pay for the new carpet. This claim has been denied from our initial notification--which was after the new carpet was installed--because it did not follow proper procedure. Both the customer and his department have been made aware of this on multiple occasions. ---------- Forwarded message ---------- From: A ArnoldDate: Mon, Jan 9, 2017 at 4:42 PM Subject: [redacted] One addition for clarification to our response to the [redacted] complaint: in spite of the customer's urgency to fixing this alleged issue, we were not notified of this problem in any manner for two weeks. Thank you!

This move was a Kentucky Intrastate move tendered to A. Arnold by an out of state company [redacted]  They chose to handle claim settlement themselves since they were the booking, billing, and insuring entity; and they have done so.  The move was billed by and...

through them, so any further adjustment should be discussed with them.  They have instructed A. Arnold not to have further contact with the customer.