Cigars International

Order # *** I made this roughly 115$ order from Cigar Internationals website and got the email saying on its way 12/5/17 at 6:53PM
Tracking # ***

Confirmation# ***

Item = ***

The tracking said delivered Thursday, 12/07/2017 at 7:04 A.M. it wasn't, I called CI and talked to a lady named Holly and she said *** and *** told CI of massive delays and she promised if the package (2lb package of 35 cigars and socks) didnt arrive by December 7 at night by 9PM she would overnight us a duplicate order. I waited until December 8th nighttime and called back CI.

She did not connect when I called back CI and all they offered was to open a 3-5 day claim,

CI is a company full of unprofessional liars and have just lost a lifetime customer.

seller sent package in such a way that the package was discarded by USPS

Thompson Cigar is the most corrupt, dishonest and fraudulent company in this business. I placed an order for $17.96 with them on the phone on 11/29/17 ,and specifically asked them not to keep my credit card on file. I also said NO to any membership etc.a week later I found out that they charged my credit card another $83.96 illegally to ship me something that I never asked for. This is fraud. Me and my cigar buddies decided not to do any more business with this dishonest company.

offer very wide cigar collection at good prices. delivery is always slower then they promise. . Be warned they are strong aggressive marketeers and will bombard you with sales material. You can opt out but it doesnt stop, only less of it.
They also drive their Cigar Club which bombards you with cigars you may not want. Also for me far too many . I dont smoke hundreds in a year. I dotn know anyone that does smoke what their salesman imagine or more like wish for. I explained this to the telephone salesman. I also explained I am only a visitor not a resident which is why I wouldnt want to a large package of cigars regularly. Its clear from other complaints on this website they dont listen, their marketing methods are unethical and clearly operate on sending packets of cigars whether required or not, presumably in the hopes they'll not be returned within their time limits and thus will refuse a refund.In effect a forced sale.
They sent me an unsolicited package of cigars AND charged me for them! I was out of country so didnt receive them. Im still trying to find out if they refunded My many emails are ignored.
so if you must buy from them for safety Id use Paypal or C.O.D. and try to unsubscribe from their very aggressive and nuisance mailings. NOTE which they bombarded me with DAILY!
They're more aggressive than professional. For these valid reasons I wouldn't recommend buying from them, I most certainly never would again. Buying solicits a nuisance.

I ordered cigars fromThompson on Oct. 25 , the ad said over 49.00 would be shipped free - not so , I was charged 9.95 for shipping through UPS. Also it was suppose to take 3 days , well I received my order Oct. 31 , definitely not 3 days. I called and a man said you can't count Wednesday because you didn't place your order before noon , UPS says anytime before 3:00 would have made it !! Not counting Sunday that is still 4 days. % days counting wednesday , what did I pay for especially since their ad said free shipping ???

On October 25th 2017, I made an order from Cigar International for a promotional 5 *** / *** bundle limit 1 per CUSTOMER - after my wife ordered the same thing a few days earlier. Consequently, that order was wiped off my account order history with no sign of it and no explaination from CI. Yet I was STILL charged for that 19.99$. This practice is called stealing and highly illegal and CI should be looked into for this.
This is an act of wire fraud as well, accepting money for unpaid service using trickery to make the customer confused (removing all signs of the order from my account without any explanation?)

Here is the gmail receipt from CI for this order along with the *** transaction ID #
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Transaction ID: O-***

Hello Rougina C,

Thanks for your order at Cigars International. Money won't leave your account until Cigars International processes your order.
Thanks for using ***. To see the full transaction details, log in to your *** account. Keep in mind, it may take a few moments for this transaction to appear.

Merchant
Cigars International
[email protected]
Instructions to merchant
You haven't entered any instructions.
Shipping address
*** Ridgefield, NJ ***
United States

Description Unit price Qty Amount
*** 1875 *** Combo
Item# *** $19.99 USD 1 $19.99 USD
Subtotal $19.99 USD
Total $19.99 USD
The final payment amount may change when the merchant completes the order.

Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at www.***.com/help.

Get verified - Pay from your bank account and you're 100% protected against unauthorized payments sent from your *** account. Log in and click the Get verified link below your name.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your *** account and click Help in the top right corner of any *** page.

You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

To make matters even worse - My daughter made an order and it was shipped shortly after my wife. And all 3 of us used the same shipping address.

Is this company sexist?

Because my son made an order (keep in mind, 1 limit per CUSTOMER- not 1 limit per HOUSEHOLD -as stated on the *** / *** special - YOU MAILED TO OUR HOME , NO LESS).

And his order was NOT FULFILLED EITHER, yet you didnt mind taking the 20$ out of his capital 1 account

There was an issue that I believe was my fault using my father bank card to order him some cigars. I had done this numerous times in the past without issue. I was explained that they could no longer do that and I accepted, apologized, and tried to move on and correct the problem. I have spent over $1000 on cigars over a years time. I have been a loyal customer. The problem is I placed an order after I was told that issue was resolved and they canceled my order 4 times. On Sept 22, 2017 I placed another order using my *** account, after being told that everything was resolved. I checked the order (51.78) a week later and it was pending. I called and they told me the order was canceled without any notification with me. the reason was because I used my fathers card and my account was suspended. I explained that I had repeatedly tried to fix the problem by calling in and reassuring that I would no longer purchase for him. She stated that she understood and would send a message to another department that would get ahold of me. A day later I received a call from Kris something who stated that she was a supervisor for Cigar International. I explained that entire situation again about the credit card and knowing now that they don't accept it and that I wouldn't be using it again. I explained that I was trying to use my *** account to purchase some cigars for me. She stated that I would need to give her my credit card information that was associated with my *** account to verify that my father wasn't putting money in it. I explained that my *** account was mine and that I would not be giving her or anyone else my personal information associated with my account. The account is mine and in my account. I asked if I used my bank card if she would need to see a statement to make sure no one else gave me money. She ended the conversation that she would leave my account closed. I then submitted an email to Cigar International explained what happened and that I really would prefer to keep using there company but that I wouldn't give out my personal information to a complete stranger. I then received a call from Kris again only this time she sounded very angry. She started the conversation out stating that she didn't tell me that she would need my card associated with my *** and when I tried to reply she yelled over the top of me. I literally couldn't say a word to her. She explained that I better find away to get along with her because she would be handling my orders from now on.

I ordered a Tabak Especial box of cigars with a special deal to get 14 Drew Estate infused cigars. The 14 cigars I got were not Drew Estate infused cigars. What I got were 14 non infused cigars, but cheap Maduros. When I contacted customer service they said the infused cigar package was not available and would not be until February 2018. These same infused cigars are still available on their website. Instead they offered me a $10 credit which would cover 1 Drew Estate infused cigar. This is fraudulent advertising as far as I'm concerned. A friend of mine bought this same deal and got the infused cigars I expected to get and didnt. I'm done with Thompson Cigars

Ordered cigars from Cigars International. Cigars were not the ones I wanted. I called customer service and received an RMA number and was told that my money would be refunded. Cigars International received the cigars but never issued a refund. I contacted customer service and was told that they had a problem refunding the money to ***. I contacted *** and they have no record of a problem. They offered a store credit but I do not smoke cigars and have no use for such a credit. I have tried numerous times to resolve this with the company to no avail. Their return policy states that money will be refunded.

Review: I was ordering cigars for my wedding.

There was a $10off discount code on site.

I entered the code and it showed the discount being accepted on two different screens. At the top of one screen and at the bottom of the next. It also showed the discount being applied in the total fields and was properly reflected in the amount.

Once I selected the option to finalize my payment and the confirmation screen appeared, the $10off coupon was removed and my total was adjusted.

This is a terrible business practice and one that I would question the legality of.

When I called to have the order adjusted, there was very little interest in fixing the issue and doubt expressed to me in my explanation of the facts..Desired Settlement: I would like my bill to be adjusted and would hope to ensure this corrupt business practice has stopped.

Business

Response:

[redacted],Thank you for the opportunity to address this concern, We appreciate any chance to improve our companys customer service. The order in question, [redacted], was placed on 05/27/14. A copy of the invoice is herewith. At the time the order was placed, we were running two promotions on our web site: $10.00 off purchases over $100.00 or $25.00 off purchases over $200.00. To take advantage of either of these offers the customer was required to order qualifying items. The qualifying items were clearly displayed on a separate page. If a selected item appeared on this page it did not contribute to the qualifying total. In this case, the customer selected a 5-pack of [redacted] Vintage 3. Because of manufacturer cost considerations this item, priced at $30.00, did not contribute to the qualifying order total of $100.00 for $10.00 off the purchase. In other words, although the customers order total was $114.90, $30.00 of it did not contribute to the required minimum of $100.00 needed for our system to apply the $10.00 discount. A copy of the automated message we provided customers when the $10.00 off promo did not apply is provided below:ATTENTION: Due to manufacturer restrictions, this coupon could not be applied to your order. To utilize this coupon, please add not found on this list, Other restrictions include Gift Cards, Email Promotions, [redacted] Cigar deals, Make Me an Offer items, and event tickets.In close, on May 28, 2014 [redacted] discussed the terms and conditions of this promo with [redacted], Customer Service Supervisor, During this conversation she indicated to him that we were not able to provide the $10.00 off his purchase because of the nonqualifying item and in fairness to customers who complied with the restrictions.If you have additional questions please do not hesitate to get in touch with me.

Be aware of there shipping policy on back orders I paid for premium shipping and only got it on half my order the rest of my cigars are going to sit for over 7 days now

I've been buying cigars from this company for over 3 years. Over 20 orders placed and never once experienced a negative problem. Not only are their prices hard to beat but have always had fast delivery and any problem resolved right away. As far as I'm concerned they're the number one cigar seller out there.
Best regards ... W**

Review: I had made a purchase online that required a coupon code the screen on my computer said congradulations and that I will receive 10 free cigars and a humidor. It was not until after I submitted the purchase that it was removed. I was unable to cancel my order, so I sent an email request right away. The next day I was contacted by the Service department, and I was rudely spoken to, and told they would not honor it, and this is even after they can see the same code award. They could not stop my order or charge even though it was the night before. The worst part is that they placed a hold on my personal info. I tried to buy a product from a seperate company, and it wasn't until after 1 week that I still did not have a tracking code, that I called to findout they won't send my order that I made a full purchase to. At no time did they every try to contact me to explain.Desired Settlement: I want to be refunded my last 2 purchases ONE FOR $52.45, SECOND FOR $34.95

Review: I have not done business with this vendor in roughly 2 years. Since then, I've called and spoken to a customer service rep on at least two occasions asking to be removed from all mailing lists. I thought the mail service had ended, until I just received another Cigars International magazine at a residence that I have only lived in for 2 months. This is inconcevable to me. I have not done business with this company in years, have asked to be removed, and I have NOT provided them with my new billing address.Desired Settlement: Remove my information from ALL mailing lists. I do not wish to receive any other mail from Cigars International.

Review: I purchased a Colibri Cigar Lighter from Cigars International on November 1, for $The lighter was received on November 7th, (UPS Tracking # [redacted])On 12/20/I tried to use the lighter and it did not workI went through the troubleshooting steps for the lighter by purging, refueling, and it still didn't workI emailed CI the same day and asked for a credit or an exchangeThe following is the emails from me to CI:
My Comment 12/20/
Order #: [redacted] Good Afternoon, I have had this lighter for about weeks nowUsed it approxtimes and it just will not light anymoreIt sparks, it hisses, and there is a full tank of fuelI went through the troubleshooting steps, bled the tank, refilled, let warm to room temperature and still no flameCan I get another one sent out and swap it?
[redacted] 12/21/2013, 1:PM
**[redacted],
Thank you for contacting Cigars InternationalUnfortunately, we do have a day refund/exchange policy with lightersYour order is over the time time frame that we allow for lightersI checked on the inventory with that lighter alsoThe lighter has been discontinued and we no longer have any in stockIf there is anything else we can assist you with, please feel free to ask
Sincerely,
Customer Service
My Comment 12/21/2013, 2:PM
Hello [redacted]
May I kindly request you reconsider your response? I do understand day refund/exchange policy, which would normally be given to one who wants to "try" out a productMy issue is the lighter doesn't work at allIt has been used very little over the past weeks I have had itActually may be only weeks as I am sure it took a week to get here in shippingRegardless I am a good customer of CI, and if you were to look back over the past 10-years you will find that I have ordered from you guys dozens of timesI have yet to have anything in regards to customer service inquiries over my previous dealings with CIWith this being the first, it would seem that you would have come to another conclusionSuch as "we apologize for your inconvenience, and although our policy is days you have been in good standing with us and we are offering you a credit in the amount of the purchase price as we no longer carry that lighter"
Something like that would be a much better response
Please let me know if you would be willing to let me send the lighter back for credit, or if you are going to stand by your policy
Thank you [redacted] 12/21/2013, 3:PM
**[redacted],
Thank you for contacting Cigars InternationalI’m sorry to hear about your lighterI can offer you a discount on a new lighter but unfortunately we don’t take any lighter back over daysI appologize for any inconvenience this may have causedIf there is anything else we can assist you with, please feel free to ask
Sincerely,
Customer Service
My Comment 12/21/2013, 5:PM
I thank you for your response and understand your hands are tiedI really don't understand; however, given my long standing with CI over the years that your company cannot make an exceptionLike I stated prior, I have used this lighter on occasions, the last time about 8-days agoHad I used it days ago and found it not working you would of honored the policyThis just doesn't sit well with me
Up to this point I have had a good experience with CI
Please close my account and remove my email from your distribution listI may come back to CI at a later date, but there are plenty of other Cigar sellers out there that I am going to do business with for a while
[redacted] 12/22/2013, 9:AM
**[redacted],
Thank you for contacting Cigars InternationalI’m sorry I couldn’t help you out any moreI have forwarded your information to out IT Department so they can disable your accountIf you would prefer to no longer receive the email specials, just open up one of the emails sent to you and click on the link at the bottom of the emailThat would complete the process for youAdditionally, I’ll send the email you provided here to the appropriate individual to ensure that the address is removed
Please let us know if you have any further questions or concernsWe’re happy to help you!
Thank you,
Customer Service
I could not find anything on their website in regards to the lighter return policy of daysHere is a copy of the text found at http://www.cigarsinternational.com/help/returns/
Keeping you happy is our number one priorityReturns are easy - if you are not satisfied with your purchase, you may return the item to our warehouse within days of receipt of your order for an exchange, credit, or refundReturns take up to business days from receiving a return to processBefore returning the item, please contact Customer Service or call ###-###-#### and let us know what item you are returning and whyThen a Return Merchandise Authorization Number (RMA#) will be issuedIt is important that you make note of this number to include with your return
We do our best to provide you with the highest quality cigars, pipes, and accessories, in perfect condition, as quickly as possibleEvery shipment is inspected for quality and undergoes a series of several spot-checks by our shipping staff for accuracy and qualityShould you experience any problems, please contact Customer ServiceWe're here to helpWe guarantee your satisfaction and we will work to achieve it
How the return policy works:
Cigars — For cigars by the box or bundle of cigars or more, if you try cigar and return the remainder, you will receive full merchandise credit, less shipping chargesIf you try more than 1, pro-rata credit is applied, less shipping chargesFor samplers, 5-packs and non-cigar merchandise, returns must be in new, unopened condition to receive full creditThis includes having cigars in their cellophane wrappersPlease keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund
Pipes — If you are not satisfied with your pipe for any reason, you may return the item within days of receipt of your order for an exchange, credit, or refundReturns take up to business days from receiving a return to processOnly pipes that have not been smoked are eligible for returnWe stand behind every pipe we sell to be free of defect for one yearWarranty does not include stem, mouthpiece, excess wear and tear, and cracks due to dropping
Pipe Tobacco — If you feel your tobacco was not manufactured to the highest of standards - or if the tobacco is not what you ordered - please contact us immediatelyOnly unopened containers are eligible for return within days of receipt of your order
If you fail to return merchandise within the given timeframe or without an RMA#, we may deny credit or issue a 15% re-stocking fee
We do our best to provide you perfect products in perfect condition as quickly as possibleShipments are inspected and double checked by our shipping staff for accuracy and qualityShould you experience any problems, please contact Customer Service
As you can see there isn't anything in regards to lightersI paid almost for this lighter and it is unusable after weeksAll I simply want is either an exchange, or store credit to purchase another lighter
[redacted]Desired Settlement: Simply give me store credit for the purchase amount, so I can purchase another lighter
Consumer
Response:
From: [redacted] <[redacted]>
Date: Fri, Dec 27, at 12:AM
Subject: Complaint ID [redacted]
To: [email protected]
Cc: [redacted]
Good Day
A representative from Cigars International ([redacted]) has been in contact with me in regards to subject complaint and has issued to me an in store “Gift Card” in the amount of the product purchased that has failed
They have met all of my expectations in this matterPlease consider this complaint resolved
Thank you for your support (Both Revdex.com and CI) and I look forward to doing business in the future

Review: Sent to wrong address and they will not resolve non-delivery.

Review: We ordered a Sampler box of cigars as a gift online and received a confirmation order which stated the product was in stock and and would be delivered on 4/14/2014.

On 4/16/2014 after non delivery (we paid for 2 day shipping) my wife called and talked to a customer service representative. He stated that the reason for the delay was that the payment would not go through and then he changed it to the product was back ordered. My wife gave him the credit card number again and He said the product had just come in and we would receive it on 4/18/2014.

On 4/19/2014 my wife again called and talked to a customer service representative who stated that she had no record of the previous conversation but that she would ship the product out and we would receive it on 4/23/2014. We assumed by that the product was in stock.

On 4/22/2014 we received an email that the product was back ordered. (Again) Our credit card was charged on 4/17/2014, two days before my wife called on 4/19/2014.

On 4/23 /2014 I called and talked with another customer service representative and told her the story and that our credit card had been charged .

She said that the first delay was probably because we entered our credit card number incorrectly the first time.

She then said that the one in stock may have been damaged and they wouldn't send it out. OK, but in 4 days they are out of all inventory again and they are back ordered.

Then she said that out credit card had been refunded on 4/21/2014 because of the back order. I told her that was fine because we wanted to cancel the order anyway. But then I told her that I thought that they should reimburse my interest charged by Visa on the purchase from the 17th to the 21st because we did this all in good faith and we shouldn't be out anything. (Although the interest would be trivial it's the principal of the matter) She said we would have to take that up with our credit card company because they could have denied it or we were over our limit or something. Although that's not true I really don't know what that has to do with their charging and being out of stock.

I told the customer service representative that our unhappiness was not aimed at her because she had nothing to do with it. She was very nice and professional and I would not want her to get in trouble.

I've looked today 4/23/2014 and do not see a refund on my card account yet. Maybe it will be in the next day or 2 or maybe my refund is back ordered.Desired Settlement: For Cigars International to get their payment , shipping, and back ordered ( and excuse making) procedures together.

Business

Response:

[redacted],Thank you for the opportunity to address this concern. We appreciate any chance to improve our company's customer service. The order in questlon, [redacted], was placed on 4/9/14, At the time the order was placed, the Item the customer purchased was instock. Unfortunately, the payment provided by the customer, [redacted], did not approve, leaving the order in a "processing" status. Please note that we send email notifications to customers when payment methods are not approving complete with potentlal options or remedies,We attempted to get in touch with the customer again via e-mall on 4/16. The customer called us on the same day to inquire about the order and unfortunately, the note was read incorrectly as a backorder, instead of the decline it actually was, The customer gave the customer service agent a credit card to pay for the order and it processed successfully; however, the order was not released for processing, Consequently it did not ship,The customer called us back on /19/14, The representative read the incorrect note again, leading the customer to believe the was on backorder, when it never was. The order was taken off of hold and was set to be shipped on Monday, /21. On Monday, the order was being processed through our warehouse except now the item actually was on backorder. We refunded the customer right away, as it is not our policy to charge for Items we do not have in stock.On /22, we called the customer and left a message that the item was on backorder, causing a callback to us on 4/23, the agent tried her best to help but by this time, the issue needed more follow-up.We realize this Is quite a confusing concern, but to summarize, the order did not ship initially because of a [redacted] decline, then was charged with a credit card, but accidentally left on hold, then taken off of hold, and was found to be on backorder, wherein we refunded the payment that day. We are confused with the customers statement that interest charges incurred, as the card was charged on 4/16 and refunded 3 business days later, with no other charges or refunds processed. In close, the credit card was refunded $51.94 (purchase price) on 4/21. We typically advise a customer that it takes a bank/financial institution 5-10 business days to post a credit to an account. If additional assistance is required, please do not hesitate to get in touch with us.Respectfully,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Like I said in my original letter, I'm not asking anything from the company but to be aware that they (as any business does) have a communication problem.

Regards,

Review: April 16th, I ordered from CigarInternational.com. On April 26th, I inquired about my package (without checking the [redacted] site). The response I received: "[redacted] 4/26/2014

[redacted],We appreciate your concern about the order in transit. CI Free Shipping generally delivers within 8 business days. The order shipped with [redacted], and was transferred to your local Post Office for delivery by your mail carrier. Please allow the full eight business days for delivery. If your package is not received by the end of business on April 28, 2014, please let us know so that we may investigate further.We apologize for any inconvenience the delay has caused you. If you have any additional questions or concerns, please let us know. Thank you,[redacted] Customer Service "

April 30th I inquired about I still never received my package (I did not check the [redacted] site). The response I received:

[redacted],

Thank you for contacting us and for your recent order. We are very sorry to hear that you have not received your packaged as of yet. According to the tracking information, it is stated that on the 04/23/14, the Post Office attempted to deliver your [redacted] package and left a delivery notice with instructions. Please contact the USPS (Local Postal Office) for further assistance. Also, you may stop by the Postal Office for pick-up. Again, we apologize for the inconvenience.

If you have any other questions or concerns, please let us know. We will be happy to further assist you. Thank you.

Sincerely, Tim Customer Service"

May 6th I inquired that I still have not received my package and I asked for a refund.

During this time, I started to call the USPS customer service. Case #[redacted], [redacted], & [redacted]. I requested to have package redelivered but it has never been redelivered. I asked for the package to be sent back to sender and USPS told me no, she is curious of why I have not received my package and she escalated my case. Gave me phone # ###-###-####. I talked to someone on that number who just transferred me to someone at [redacted] (where my package is at). The person said my package is still at the post office and has never been redelivered because my address is under a "no safe location" list and packages are unable to be left. I explained that I am unable to pick up the package because I work everyday and when I get off work, you are closed. I told her to send the package pack to sender so I can receive a refund from cigarinternational.com. She said she will send the package back. According to tracking number ([redacted]) for [redacted], it states that the package has been sent back on May 8th. On May 23rd I inquired about if the package came back yet because I see no refund on my credit card. Cigarinternational.com response:

[redacted],

We apologize for the delay with the USPS returning your package to us. Upon reviewing their tracking information it appears they only returned it to us on May 8th. There is no further information as far as an update to see where it is in transit. Again we apologzie for the delay, but we are just waiting on the USPS. If we can be of further assistance please let us know. Thank You, [redacted]

June 16th, I inquire again about the package and refund.

[redacted],

Thank you for contacting Customer Service. The order in question has not been refunded, because the package has never been returned to our facility. The last updated tracking information from the USPS indicates that it was being returned to our facility as of May 8. The return has not occurred. The tracking number, for your reference, is ([redacted]). The USPS may be able to provide you with more information.

Thank you, [redacted] Customer Service

Why do I have to contact USPS when I already contacted USPS for when I tried to receive my package. Now it is being returned. I paid for something on the website and never received the product. I want a refund. I spent so many hours on the phone to try to get my product, I have the case numbers to prove it and I have the tracking number that proves I never received my package. Why am I unable to receive a refund?Desired Settlement: I paid for something on cigarinternational.com and never received the product. I just want my refund.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Jun 25, 2014 at 9:15 PM

Subject: Fw: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Business contacted me and gave me a refund. But, I am no longer able to use my home address to order from their online store. My local posted office marked my address on an "unsafe location" list so I must use an alternate address if I wish to continue shopping on their website. I agreed with the terms.