Cigars International

On the date of 4/10/2020 I accidentally purchased a “cigar of the month” club membership from the website cigarsinternational.com using my visa debit card through *** for the amount of $260.05. I immediately contacted customer service to cancel the order, which they did. I was told that my refund would be mailed to me via usps. I continued to inquire with customer service as to when I should expect my refund, which they kept just telling me it would be mailed on Friday. Every time I correspond with customer service, they tell me that there was misinformation and my check would be mailed on the next Friday. I even called and spoke to a customer service representative who told me that there was nothing she could do and that she could not communicate with the accounting department to find out why my check has not been mailed As of today, 5/7/202 I have still not received my refund.

I purchased one item from this company and they charged me twice for it. They are unable or unwilling to rectify the issue. I have no further recourse at this point besides filing a complaint.

this company started billing my charge card 14.95 per month, I never authorized it! I think I ordered maybe once cigars from this company I have no idea why they started charging this . I also see from other complaints, they r doing this rip off practice and getting away with it. I wonder how many thousands of dollars they've ripped off with this totally unethical practice.

I ordered a box of cigars online. Order was processed and shipped via ***. The day after the order shipped I received an email and a phone call from the "verification dept" which was unusual. I contacted them within an hour and they wanted to verify my billing address. I provided them with my billing address again as per the original order. The Account Rep stated that this was an incorrect address and I need to contact my credit card provider. I went online and verified my address with my credit card company and provided it EXACTLY as they have it and they stated that is was wrong. So, unable to provide anything other than my address I stated there was nothing I could do. As such they cancelled my order. They requested *** return the shipment to them and it was intercepted and returned. They then went ahead and CHARGED my credit card $66.76. I have contacted them via phone at least a dozen times, left messages and sent dozens of emails to customer service and shared service email addresses and have had NO RESPONSE whatsoever.
This is the WORST company I have ever attempted to do business with. Truly unbelievable.
Stay away!!

I was charged by Cigar International ( without my authorization ) , 180.62$ on April 13, 2020.

The amount I received a refund of , on March 17th after a nearly one month chargeback investigation by my bank *** that I filed February 24th 2020. After receiving a bad batch of 55 cigars that tasted horrible and I felt were fake.

The reason I'm here is that Cigar International refunded my order in full March 17th 2020. And then without authorization from myself , charged my checking account [April 13] the same amount I was refunded , 180.72$ by them nearly a month prior.

After an endless back and forth with *** executive office and Cigar International , it appears CI told *** that I was given a replacement order by a CI rep and that was their reason for re charging me

The truth is , a lady from CI did reach out to me by email and offered a gift of cigar packs as what I believed it to be a gift for all my troubles.

I still have the emails, I never would have accepted the cigars if I knew she meant as a replacement and grounds for re charging me

It was a trap by CI , and a trick.

I whole heartedly thanked the lady and was going to return being their customer for the gift. I never authorized a re charge and never told them id accept any form of replacement via email or other wise

I'm shocked that these people would re charge me without my knowledge or authorization.

And I'm here respectfully as a very good recurring customer (at least up until this incident and charge back February 24 2020)

Requesting a full refund of this unauthorized charge

It saddens me how this situation has ended but I hope CI does the right thing, maybe it was just a bad quality control oversight on the order.

If CI makes things right, I would be happily and on going customer for life. If not , this will have effectively ended all future business between me and CI.

I ordered five cigars from CI online on 04/07/20. They shipped the order via *** which handed off the package to the Colorado Springs postal system April 14th. Since then, I have not received delivery of the cigars and have no way to track the package as I only have the *** tracking number.

I contacted CI's customer service 04/20/20 to see if they could help track the package. There has been no response from them. I contacted them again 04/23/20 and today (04/24/20) to see about the status or a refund. To date, there has been no response from the company.

I ordered cigars from them and they signed me up for some kind of reoccurring payment/subscription. I never asked to be signed up for it and in fact told them I was not interested. I just noticed this charge on my account. I have no idea how many months this went unnoticed by me. It is a scam

I have been a customer about 4 years. I've had problems before but this is unbelievable!!!
I ordered an item on 4/5/2020. I received a shipping confirmation with tracking number on 4/7/2020. I was checking since Friday, to see where it was in the process, but USPS kept saying they are waiting for the package to arrive.
On 4/14/2020, I spent over an hour on the phone with Thompson. They insisted it was sent and blamed USPS for not updating their website. I spent an additional 20 minutes with USPS verifying they update daily.
On Tuesday, I was 1st told it would be sent 2nd day air and would arrive 4/21-4/22. I asked for a manager. 40 minutes later a manager called back to say, they wouldn't even do that. She offered free shipping and a $20 credit.
I asked for a refund and was told I'd have to wait. 4/17/2020 I had to use a different phone # to get an answer, Rep kept putting me on hold for 35 min. She finally acknowledged USPS never got the package but said the problem has to be forwarded to "the appropriate department" and they would not send anything or credit my account until 4/22/2020]
THEY ALSO CHARGED ME 2X THE SHIPPING ON THIS SAME ORDER. I WILL HAVE TO WAIT TIL WEDNESDAY FOR THEM TO SORT IT OUT. REP SAID IT WAS THE EXCISE TAX. THEY ARE THE WORST. THE ABSOLUTE WORST. THEY DOUBLE CHARGED FOR SHIPPING ON 4/5/2020 THE ORDER STILL HASN’T ARRIVED AT USPS AND THEY WON’T REFUND MY MONEY OR SHIP A REPLACEMENT UNTIL 2/22/2020 OR AFTER.
THEY LIE AND ARE SUPPORTED BY SUPERVISORS. NEVER USE THEM

Order placed and paid for on April 7, 2020 with premium delivery paid for April 10,2020. According to Thompson Cigars, order was shipped on April 8, 2020. As of today (April 15,2020) , order has not been received and their customer service is telling me (after calling them 3 times) anything from your order will arrive today to you need to wait until next Friday (April 24,2020). According to ***, Thompson Cigars created the labels but order was not shipped. Thompson Cigars refused to refund my money until they get the order back - issue is that order was never shipped. Tired of their poor customer service and lies

This cigar company runs a shoddy organization. They cancelled several of my orders for unknown reasons and will send incorrect orders or not honor the specials they advertise on their site. I ordered a 20 box count of cigars and received a email conformation and even spoke with the store representative and she guaranteed the order would include a 20 box count. I received a five pack and the company would not honor the purchase conformation or the verbal guarantee. DO NOT order from this site.

Last month I bought an order of cigars from cigar international website for 180.72$, being a customer for years.

I tried a few and they tasted bad so I reached out to return and was ignored.

I filed a chargeback with my checking account bank chase and cigar international refunded my money before the investigation was completed.

Chase took its temporary credit and all was well.

Now April 13 , 2020 monday I find the charge of 180.72$ back again by cigar international,

I was CHARGED without authorization by fraudulant means

I had no payment methods saved with cigar international and stopped using them for good after the chargeback issue

Cigar international bate and switched me knowing a refund by them would automatically close my chargeback claim

This act proves cigar international acted illegally in recharging my bank account without authorization after refunding me

I want this charge to stop as its pending now

This is VERY sleazy of cigar international

For the last two months I have been checking my checking account and this company has been taking $14.95 out of my account. I have not ordered anything from them.

I have ordered from Thompson Cigar several times. They started charging my credit card $14.95 per month. I never signed up for anything. Total rip off as I did not notice the charge for 3 months. Very dishonest company do not use

Very poor customer service

I was signed up for a membership club without my knowledge or permission when I contacted the company I told them I wanted to stop my membership immediately I believe this was dec 2019 however I am still getting charged every month

I have purchased from this company several times. I have never been charged an extra $14.95. The last purchase was $297.50. Then a day later I noticed they charged my card another $14.95. I have sent emails in regards to this and have yet to get a response. I started googling what total value plus was and realized it is for a membership that I never knew about nor did I sign up for. But now it is a monthly fee that I did not ask for and would have declined had I known this was a fee.

On 11 March 2020 the above business received my return. I had made a return because they falsely advertised a product they have since altered and changed their website but they originally selling something as a product from 2012 and it was manufactured in 2018. Also I ordered 3 ten packs and they sent 6, 5 packs its same total but under return policy if you get product like a box you can try 1 to see if something you like and want to keep even if they pulled a bait and switch on you but if you get a 5 pack you can't. When originally called got policy listed here of 3-10days even though they don't have a policy listed on their website for cigar returns they have policies listed for everything but them. When I called after they received them on the 11th was told have return in 14 days each time I call the police changes now told with pandemic they are even more backlogged and maybe have it next week. Seems everytime I call their policy changes. I don't understand they have the product they taken time to alter their website and try to hide the fact they screwed me and dragging their feet I just want my money back and not sure how hard that is. Being a disabled veteran living on fixed income I bought these with spare cash which has left me in a bind as I do not have the product nor money. Their business practices are just wrong from reviews here doesn't seem like I am alone I simple just want my money back almost month since I made an order was super pumped now just frustrated

I ordered a 20 count box of cigars from web site and received a confirmation email for a full box from them. They shipped a 5 pack. When I called them I was told by their rep that it was my mistake and I had clicked a 5 pack link. When I emailed with all the supporting screen captures from their email they still refused to honor their posted price. I even included the California law regarding honoring posted pricing and they did now care. Sadly if I hadn't been expecting this box I would have ordered from a competitive site at 30% off.

Company stated 15% discount and free shipping with email sign up. I signed up and placed order. Order did not get discount or free shipping. Emailed customer service 2 times prior to item shipping.(First time immediately after placing order on Saturday March 7th 10pm)I had requested them to explicitly cancel my order forthwith.
I called their customer service first thing Monday morning at approximately 9:00am and requested to cancel my order. I was told that they could not stop my order, even though it had not been shipped yet.
The company contacted me (Email) after item was shipped apologizing for their inability to stop the shipment and offered me the original discount and the free shipping as described on their webpage. Even though I had phoned them once and sent 2 emails prior to the shipment of the item they did not stop the charges to my card and proceeded with the shipment. Frustrated I accepted the original offer as made in the email from them.
After waiting 5 days I saw no movement in the refund process and contacted the processor of the payment and my credit card company. They both had stated that they currently had no record of a refund request.
I contacted the company again. Again, they apologized and offered a payment in the form of a refund check as they stated they were "unable" to process a refund via my original payment method.I express my dismay and had no faith in them being able to follow up with the "check's in the mail" process as a result of their inability to stop the shipping and charge to my card prior to the item even leaving their possession.
The company contacted me for a third time offering me a credit of $20.48 on a future purchase of merchandise. I have no faith in this company doing anything they say they will do as every time they change the offer. I have no desire to make any purchase from them ever again so a credit is out of the question. I do not want a refund of check as they can have a stop payment placed on them and it would be hardship to follow up on

I returned cigars to the company and they were received on 2/4/20. I still have not received my refund. I was promised the refund via *** (original payment method). This was supposed to post on 2/25. On 2/28, I called and was told that they could no longer refund to *** due to some 35 day "rule" by *** and was told that I would receive a check instead. As of today, I have not received the check. After 5 weeks since the cigars were received by the company, I no longer trust that I will receive the refund.