CIGNA

Hello-Thank you for forwarding this customer's complaint. Cigna will review this customers complaint and provide written response to the customer. Thank youTanya H[redacted]Cigna's Executive Office of Complaints

This will acknowledge receipt of your correspondence dated June 16, 2015, regarding the above captioned matter.Please be assured that we will respond to your inquiry as soon as the necessary research is completed, but no later than the due date provided in your letter. If our research or...

response efforts are delayed for any reason,we will notify you in writing.Meanwhile, should you have any questions, please contact me directly at ###-###-####
Sincerely,
Rick P[redacted] Consumer Advocacy Specialist

Hello-
A response letter addressing this complaint has been issued to the customer on September 10, 2015. In order to release...

the response to the Revdex.com, the customer will need to complete the authorization form included with the letter. Thank you
Tanya H[redacted]
Executive Office Advocacy Team

---------- Forwarded message ----------
From: Us <[redacted]>
Date: Wed, Nov 19, 2014 at 2:33 PM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: [redacted] <[redacted]>
They still haven't paid the claim as they stated they would in a letter I received a few weeks ago. 
Thanks so much!
[redacted]

[A 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to methey have contacted me and...

agree that their actions had no merit and have resolved to waive the fee they initially were incorrectly charging me.  I appreciate all the help from the Revdex.com in resolving this matter. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and pending the results of that contact, may or may not feel that the issue has been resolved. 
Regards,
[redacted]

Hello,Thank you for this information. A written response with resolution is being sent to the customer today 08/03/2015. Thank you,Nicole P[redacted]

Hello,This complaint has been received by Cigna's Executive Office of Complaints and we will reach out to the customer directly for resolution.Thank You,[redacted]

[To assist us in bringing this...

matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:We received a check for $.02. Yes, that's 2 cents. I have requested Dameca J[redacted], the current supervisor handling my case, to call me back on 11/13/14 between 1-5pm mountain time. She said she would call. I never received a call. I called back in and she told her associate that she would call me back on 11/14/14 between 8-10am mountain time. Again, no call. I called in at 10am 11/14/14 mountain time and requested to speak to her immediately. I was promptly hung up on. That is I believe the fourth or fifth time I have been hung up on.
Our explanation of benefits now shows a larger amount due than the bill that was remaining! On top of that, the hospital is claiming that this is settled but with a larger amount due from Cigna I don't know how this can be completed (which I am not sure how a remaining balance can go up from the hospital). This is now the fifth time I have attempted to resolve this matter with Cigna. This has been ongoing for many months. This bill was from 11/20/13. Today is 11/14/14. In six days this bill will have been ongoing for a year with what is not at least 5 attempts to resolve this case with 5 different outcomes from Cigna's handling of this case.
A representative from Cigna handling the Revdex.com case, I believe her name was RaeLynn, spoke with me and said she would make sure this gets finalized. It appears this has not been handled. She also said she would get me a letter in writing that this would be handled. I have not heard a word from this person since. At this point, I have little faith that Cigna will complete this case.
Regards,
[redacted]

I have reached out to this customer via phone.  The claim issue is resolved. Payment was made to the provider's office for this date of service.
 
Thank you,
[redacted]

Thank you for this information.  I will have an audit completed on this account and upon completion reach out to the customer to go over information.
Thank you,
[redacted]

Thank you for this information.
I have researched the issue and have confirmed it has been resolved.
Thank you,Nicole

Hello-
Thank you for forwarding this complaint. Cigna will review this complaint and follow-up directly with the customer.
Thank you.
[redacted]

I would like to dismiss this complaint ID [redacted]- it was an error on my part -  this complaint was part of an older issue that was resolved with Charlene V[redacted] at the Cigna Executive Office.  She is currently helping to resolve the last of the complaint from December 2016 (I was incorrect in my listed date of March 16th 2017).  Ms. V[redacted] has been incredibly kind and helpful with this issue. Sincerely,[redacted]

Hello-Thank you for forwarding this customer's complaint to Cigna. Cigna will review this customer's complaint and provider follow-up direcly with the customer. Thank youTanya H[redacted]CignaExecutive Office of Complaints

Complaint: [redacted]
I am rejecting this response because: as of right now, all it says is a written response is being sent to the customer. I want to know what that response is before I determine if I am satisfied.
Regards,
[redacted]

Thank you for forwarding this rejection to Cigna. The Disclosure of Protected Health Information form the customer is...

referring  to is a release to provide the Revdex.com with our findings.Cigna is actively reviewing this complaint that was received on 12/14/2016.Charlene V[redacted]Executive Office Advocacy Team

Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and currently is working on resolution with the customer.
Charlene V[redacted]
Executive Office Advocacy Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: IT took CIGNA 40 days to reject this claim from a veteran of the united states army I have ten bad discs 5 in the lumbar spine and 5 in the cervical spine area.the policy was in force at the time of claims a check was sent the first time now the claim is rejected.A nurse makes the call at this company over my 3 doctors. no wonder you have an F rating at the  Revdex.com all  you have to do is a google search of this company and see pages after pages of complaints.I would like to thank the Revdex.com for there time!
[redacted]

Complaint: [redacted]
I am rejecting this response because:------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Jul 13, 2015 at 9:10 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].net>Date: Sun, Jul 12, 2015 at 9:15 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>The complaint is not resolved.  CIGNA has not responded.Sent from my [redacted]
Regards,
[redacted]