CIGNA

Hello-
Thank you for sending this complaint to us. Cigna will review this customers complaint and follow-up directly with the customer.
Thank you.
Tanya H[redacted]

I have had several different medical and dental insurance companies over the years. My experiences with Cigna have by far been the worst. Actually, I don't recall having a negative experience with other insurance organizations. My experience with Cigna has been so bad that I think I would be better off without insurance.
Each time a person in my family visits a doctor or medical professional of any kind I receive multiple correspondences from Cigna. I am told that they have evidence that my family is covered by another health insurance policy - which is not the case. Nevertheless, I have to complete the form EVERY TIME. I also get a form that I have to complete which inquires about where the injury occurred. If it occurred on a commercial property then I have to provide that organization's insurance information to them. If these correspondences occurred on occasion I wouldn't be as annoyed, but they occur every time we use our insurance - even for routine check ups. For a family of five that has both medical and dental, this paperwork adds up.
The worst thing about Cigna though is their FSA system. They froze my FSA card because I protest having to print out the EOB that Cigna gives to me because they already have it in their system. Cigna claims that they cannot communicate across departments; because the people who work in their FSA department are not part of the medical/dental departments, they cannot access the EOBs. In essence I have to print the EOBs from the Cigna website then fax them back to Cigna.
More recently, they are saying that because my specific dentist's name is not on the itemized bill that they cannot unfreeze my account. The itemized bill has everything they need - Dental office information, itemized services, itemized list of debits and credits all necessary dates, etc., but because my specific dentist's name is not listed I cannot use my FSA money. The FSA transactions do not list the dentist's name -only the dental office. Yet, they say that the information on both much match. They do match - the itemized bill and the transactions in FSA both contain the same dental office information.

Hello,
This complaint has been received by Cigna's Executive Office Advocacy Team, and we will follow up with the customer for resolution.
 
Thank You,
 
Rafael P[redacted]

Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and resolution has been met with customer.

This
issue was discussed with the customer and advised to discuss this with his
healthcare professional who billed for the services in question....

Thank you for forwarding this complaint to Cigna. cigna will review this complaint and will follow up with the customer.
Charlene V[redacted]
Executive Office Advocacy Team

September 22, 2016 Dear [redacted]I am responding to your September 2, 2016 letter, regarding [redacted]'s complaint that she called to confirm the end date of her plan, once she separated from the employer. She states that she lost her coverage on the same day she left the employer.We have received multiple requests on this issue, and Ian pleased to inform you that on September 1, 2016, we sent [redacted] confirmation that we paid her claims incurred from her separation date to the end of the month, as quoted.If you have any questions, or if I can assist you any further, please call me at [redacted].Sincerely,Sherrie W

We have been in contact with [redacted] in regard to Revdex.com complaint # [redacted]. This issue has been resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 27, 2016Dear [redacted],This letter is in response to your inquiries regarding the above captioned matter on behalf of Connecticut General Life Insurance Company, a Cigna company ("Cigna").[redacted] (formerly [redacted]) is the third party administrator representing [redacted]...

[redacted] on the insurance coverage for the above referenced policy.We have reviewed their findings relating to this matter and concur with the explanation they provided regarding the additional refund calculation. If you have any questions feel free to contact me directly.Sincerely,Mary ACompliance Associate

We have sent a response to the customer regarding Revdex.com [redacted].

A written response was sent to [redacted] today in regard to Revdex.com # [redacted].

Hello-
 
Thank you for forwarding this complaint. Cigna will be reviewing the complaint and will follow-up directly with the customer.
 
Tanya H[redacted]
Executive Office Advocacy Team

Hello-
 
This issue has been received and will be reviewed. We will follow-up directly with the customer.
 
Thank you.

Hello,
Thank you for this inquiry.  I have reached out to the customer to obtain further information, and will continue to do so until completion.
 
Thank you,
Kelly

Hello-Thank you for forwarding this customer's complaint. Cigna will review the complaint and follow-up directly with the customer. Thank youTanya H[redacted]Cigna's Executive Office of Complaints

Two outreach attempts made to the customer to obtain additional information in order to review customers concerns.  To date, customer has not returned any calls. Letter has been sent to the customer requesting additional information.  Heather B[redacted]

I truly believe that if they wanted this to come to a satisfactory resolution that they could assist me in reaching out to their third party. They just want to place the blame there and wash their hands of it. After all I am trying to buy their product.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:There is still no clear reason why it took almost a month to even get my claim started. Cigna received several messages from me and I even had my human resources manager e-mail them to find out why it was taking so long for any paperwork to be sent to me. Clearly this companies customer service failed me on more than one occasion. And the only time I got a quick response is when I filed this complaint with the Revdex.com. My disability plan may not cover any additional payments to cover late fees...past due rent...and the stress that Cigna caused me but as a company they should have some type of funds available when they have failed as a company to provide the services they are there for. This company took no responsibility for the way they have handled my case except to say they understand the stress it has caused...but what are they going to do to make sure this doesn't happen to someone else? Or to compensate me for the errors and lack of communication they showed me??
Regards,
[redacted]